Hotel Tropical Princess Beach Resort and Spa

Gissell Novas

Great location. The staff is wonderful. The restaurants lacked having authentic ethnic food (i.e. Mexican, Brazilian etc.). The food pretty much had a delicious Dominican flavor. The room didn’t have facial towels or facial tissues. Minor but important. Recommend this resort.

CHIC Wasaga Spa

I came here for a seven-day all-inclusive trip with my family. The trip was excellent; the only issue was that the room felt very damp. We also paid for the upgrade to the platinum package, which includes access to the platinum section, serving Al Lacar-style cuisine. The food at the vip is much better compared to the standard buffet. My kids got to enjoy the facility, the kids' club, and the little pool for kids, which features slides. Overall, I'd give this place 4.5 stars. The room needs improvement, but it's minor compared to our overall experience as a family. I read numerous reviews before visiting, and many of the negative ones mentioned the staff being rude, which was a concern of mine before coming here. However, let me tell you that the staff were very friendly, attentive, and courteous. They always smile and treat you right. I did not have one instance where the staff was rude to me or my family. I want to thank the server, Emilio, Cepin and Agustin, as well as many others whose names I have unfortunately forgotten. Kelvis, the shuttle driver, helped me carry my luggages to my room. When I didn't like the room, he stayed with me for hours, along with Johancy, one of the managers, to find us a better room for our accommodation. I would recommend anyone with small children to give this place a chance.

Felipe17

Beautiful place. Everyone is very friendly and the service was excellent. A special message to Deyanira Batista, our housekeeper she was amazing. She made sure we were very well taken care of. She had our room spotless and stocked up, help with laundry and even left little flower by our pillows. Thank you everyone and thanks Deyanira for an amazing Punta Cana experience🥰

Jeff Soto

They’re lucky I can’t give them zero stars. Everything went downhill from the moment I arrived. I paid over $700 for the Platinum VIP package, which was advertised as offering 22 exclusive perks. I only received three of them. I raised these issues with staff on my first and second day, but nothing was resolved. On the 3rd day, I went to the front desk around 9:30 AM to cancel the service and request a refund. They said a manager would contact me shortly. Six hours passed, and no one ever reached out. When I finally went back and demanded to speak to a manager, I was told she had been in a five-hour meeting. When I finally met Manager Loanmi, she told me the service was non-refundable — something that was never disclosed at the time of purchase. When I asked to see proof or policy documentation showing this, she admitted she couldn’t provide it. The problems didn’t stop there... Room service failed three separate times. First, the order took over an hour and arrived wrong. The next day, my order was never delivered. The third time, it was wrong again. A male staff member entered my room uninvited, while my two young daughters were inside. That’s completely unacceptable and a serious breach of guest privacy and safety. I was forced to keep the “Do Not Disturb” sign up at all times afterward. This experience was nothing short of stressful, unprofessional, and deceptive. What was supposed to be a relaxing stay turned into a string of broken promises and excuses. I will be filing a formal dispute with my bank and corporate offices regarding the fraudulent VIP charge, and I strongly urge anyone considering this property — don’t waste your money or your peace of mind.

Iryna Horal

This hotel has a beautiful white sand beach. Unfortunately, we came there during seaweed season and despite a huge effort from staff to clean it up, we could not enjoy the sea. We compensated it with enjoying the swimming pools. There’s a nice area with slides for kids. Our room was nice and big. However, our first impression was really bad. We arrived around 4pm. The sheets of 2 of the 4 beds were not changed & no pillowcases on any pillows. One pillow smelled SO stinky. The floor was absolutely disgusting. The staff cleaned and changed everything that needed to be done. We traveled with 8 years old twins & they were looking forward to it. But the kids club on this resort is a big joke. The only entertainment there was TV. However, entertainment for adults was great. Our kids could participate in some of it. It was hard to find someone who spoke basic English, which is understandable because the majority of their customers were locals.If you leave your towel on a pool chair and go for lunch, you will see couple people sitting on it when you come back. We booked restaurants for 4 dinners but gave up after second visit. The buffet service was so slow & the quality of food was inconsistent. Huge lines for pasta and meat. Constant problems with plates. In the dining area, you would be lucky to get fully served table. If not, it will be hard to get a cap or glass.There’s only couple good trained staff. And one of them and the best is Paulino. I will not come back on that resort.