Hotel Tropical Princess Beach Resort and Spa

Андріана Дністрянська

We are currently staying at the Tropical Deluxe Princess hotel, and I would like to share some feedback. Upon arrival, we were checked into a dirty room. It was evident that no cleaning had been done prior to our arrival—only the bed was made, but I have serious doubts that the sheets were changed, as they were dirty. The room had a terrible smell of mold and mildew. We are traveling with a small child and specifically requested clean bedding during the room cleaning because of this. However, the hygiene standards were far below expectations. We requested a room change, and while they accommodated our request, the new room also had a strong moldy odor. To make matters worse, one of the pillows on the bed was completely covered in mold. I asked for it to be replaced, but they simply returned the same pillow with two pillowcases on it. The smell of mildew from that pillow filled the entire room. This is only our second day here out of a seven-day stay. Is there any chance we will be able to get a clean room before the end of our vacation? This level of hygiene and service is absolutely unacceptable, especially for families with young children.

Michelle

As a first timer at this resort, I have to say that it was incredible. Wally and his amazing team made everyday at the swim up bar not just fun but also very memorable. If you are looking for a resort to enjoy a great time in the sun with great drinks and an amazing stuff all around don’t hesitate to book a vacation here. You won’t regret it.

Susana Santos

Great place, very nice. I wish the sittings in the buffet were more clean and the tables, but still very nice. The Chinese restaurant was amazing, the chef was so funny, really enjoyed it. And the cherry over the cake is the animation team, Andres (chocolate 😄) Jalin and Diana were so friendly, very interactive and funny, the best part was definitely the animation team. Would come back just for their kindness and respect. Truly recommend this hotel

Amelie Marie Weber

The hotel is stunning. The rooms and the entire property are exceptionally clean and beautifully maintained. Free-roaming flamingos, turtles, and iguanas add a special charm to the experience. The three large pools are fantastic, and the beach is equally wonderful. The food, unfortunately, didn’t quite meet our expectations. In addition to the buffet, we tried several of the à la carte restaurants, but unfortunately, none of them impressed us. The biggest downside, however, was the service. While there are some very friendly and attentive staff members, a large portion of the team seemed overwhelmed, stressed, or not in the best mood. The organization also left room for improvement. For example, our room wasn’t ready and clean even two hours after check-in, and in one restaurant, we had to wait 1.5 hours for our food. The activities, such as dance or yoga classes, didn’t seem to be led by professionals and often didn’t take place at the scheduled times. One exception was the beach party, which was planned with great attention to detail and was a highlight of our stay. All in all, it’s a lovely hotel and perfect for a few days of relaxation. However, to truly meet the five-star standard, food and service would need to be significantly improved.

Nashika Kelly

The resort is awesome. Full of activities and nice people especially Diana. She made us feel comfortable to try new activities. Rooms are mediocre and buffet food is okay. Great vacation for price. Fine dining options are superb.