Khalidiya Palace Rayhaan by Rotana

Raju

We recently spent a wonderful week at Khalidiya Palace Rayhaan, and I wanted to take a moment to commend the exceptional service we received—particularly at the Horizon Restaurant. The food was consistently excellent, and the service truly stood out. Regina, the Head of Front Desk, deserves special recognition for her warm demeanor and unwavering commitment to ensuring our stay was comfortable. She went above and beyond to meet our needs, and her efforts were greatly appreciated. Martha, who assisted her, was equally helpful and attentive. In the restaurant, Shaleh, Moosa, and Faruk were outstanding. They were incredibly hardworking, responsive to every request, and made sure we were well taken care of throughout our stay. Their professionalism and dedication did not go unnoticed. We’d also like to extend our gratitude to the chefs for the delicious meals, especially for accommodating our special requests for aloo paratha and masala dosa. Every dish was prepared with care and skill. The entire team at Horizon Restaurant is a credit to the hotel. Their friendliness and attention to detail created a welcoming atmosphere that made our experience truly memorable. They should be highly commended for their excellent service.

Kris Tina

The stay at Khalidiya Palace was absolutely amazing — from check-in and service to every extra request we had. The buffet is varied and offers something for everyone. When we arrived, our room wasn’t ready yet (we got there at 10 a.m., and check-in usually starts at 3 p.m.), but two hours later it was all set. In the meantime, we were able to change and enjoy the beach. The staff in that area were all very attentive and friendly. Arshad from the pool service always arranged our loungers just the way we wanted. It was also great talking to Okto from the jet ski rental — a truly kind-hearted person (all the best to you!). Cleanliness was excellent, there was always a taxi available in front of the hotel, and the reception staff even looked up travel requests for us. One small suggestion from our side: we’re fully aware that Khalidiya Palace is a family hotel, but it would have been nice to have a small “adults-only” area, both at the restaurant and by the pool. All in all, highly recommended! Many thanks to the entire team.

Mohannad Storm

As usual, the best hotel in Abu Dhabi I check-in the hotel twice a year for the past 7 years. Family friendly, amazing staff and amazing location. Pools and beach are great. My kids adore this hotel. Great breakfast and amazing complementary welcome treat. The reservation staff were very cooperative and supportive, I would like to thank Reem and Hemali, you are the best. Excited for my next trip.

Nicole

Overall: Hotel very clean, nice rooms, nice pool area and beach and mostly friendly staff. Special to highlight: Chef Naimur brightened our every morning with his friendliness, correctness and professionalism. He has the potential to achieve big things. After an interesting exchange with him where he provided us insightful tips, he prepared with passion the most amazing bagels I have had in a long time for our breakfast. Thank you for making a difference and making our stay so memorable.

Ronnie Patel

We have just returned from a wonderful holiday at the Khalidiya Palace. Overall, it was a very comfortable and enjoyable stay, with excellent facilities and warm hospitality. While our experience was largely positive, there are a few areas where the hotel could make small improvements to enhance the guest experience even further. We arrived late in the evening, around 11 p.m., and were informed that the king-size bed we had booked was unavailable. Instead, we were offered a room with two twin beds joined together. While not ideal, it was handled courteously, and we were pleasantly surprised when the concierge arranged for food to be delivered to our room — a thoughtful gesture that was much appreciated after a long day of travel. Breakfast the following morning was exceptional. As a rather selective eater, I was impressed by the quality and variety of options available, and the same could be said for both lunch and dinner. The all-inclusive beach bar, however, was advertised as operating from 9 a.m. to 11 p.m., though we were informed on arrival that the all-inclusive service applied only from 11 a.m. to 6 p.m. It would be beneficial for the hotel to update this information in its guest materials to avoid any misunderstanding. That said, the pool and bar staff were consistently polite and attentive. In particular, Anowar, one of the lifeguards, went above and beyond to ensure our pool and beach days were safe, enjoyable, and memorable. One aspect that could be improved relates to water accessibility. When exiting the pool area, I politely asked a door attendant where I could refill my water bottle, only to be told “no.” Upon seeking clarification, I was informed that water was only available in the room. Given the high temperatures and the limited provision of two 500ml bottles per day, this response felt unhelpful and somewhat dismissive. I was later able to locate a dispenser in the gym — seemingly the only one in the hotel — but it would be a great improvement if management could consider installing additional water stations throughout the property to help guests stay hydrated in the heat. Housekeeping was excellent, with rooms serviced twice daily and staff consistently maintaining high standards. Small touches, such as folding clothes neatly, reflected genuine care and attention to detail — something we greatly appreciated. The gym facilities were outstanding, featuring top-quality equipment, a spacious layout, and a lovely view over the pool. The fitness staff were friendly, professional, and always on hand to assist. The hotel’s location is another highlight — conveniently situated within walking distance of Qasr Al Watan, several shopping malls, and just a short drive from the airport. In summary, we had a very enjoyable stay at the Khalidiya Palace, supported by excellent staff and amenities. With minor refinements — particularly around guest hydration and clearer communication — this hotel has every potential to match or exceed the region’s very best.