Melia Marbella Banus

Yasmin Suleman

Thank you so much to Felix, Cristina, Claudia, Aritz and Antonio at the kids club! Our son Mason loved the different activities every day and the staff for making it so fun for him. He’s been to quite a few kids clubs on holiday and this has been the best one by far which has made the holiday more enjoyable for us all. Would recommend! Thanks again

Almir Hodzic

After eating a burger at their restaurant i got food poisoning. The burger I had did taste odd and after 30min I was sick. I have struggled the whole night and in the morning I decided to notify the manager that I have gotten sick so they can check the kitchen so this doesnt happen to anybody else. Manager assured me I was the only one in the hotel who got sick and that the food is all good. I accepted that who knows it must be something else. After 24h I was feeling better and chatting to a lady with a small child I learn that her husband is in the room vomiting and having diarrhea after eating a sausage in the same restaurant. When we went to check out they wanted to charge us for the food we had that gave me poisoning. That is when I reacted and this is just wrong. Its not about 50 euro charge for the food its about human decency and the fact that I was now 100% sure it was food poisoning. Horrible way as a manager to even consider charging for that food. The manager made me feel like I am lying that I got sick. She told me I offered you a doctor and you denied. Yes I want the doctor to come to my room and see me hugging the toilet... In the end we did not pay for that meal we had but just the fact we had to argue and feeling I did something wrong made my holiday bitter.

Mishal Charania

Title: A 4-Star Disaster Our stay at this hotel was appalling. Housekeeping skipped our room despite the "please clean" sign, then showed up at 6:15 PM, rudely insisting to clean then or never. We had no fresh towels for our first two nights and our room was never cleaned. Reception claimed housekeeping is every other day—outrageous for a 4-star hotel. They also don't provide water after the first day, and we were told to buy our own at 11:00 PM. Terrible service. Not coming back. Don't come if you want good service from a 4-star or a clean room.

Maureen Vento

Had a wonderful week at this hotel. We were a large group due to a wedding however the service and the rooms were excellent. The food at the breakfast buffet was always hot and tables were quickly cleared. The bedrooms and bathrooms were very spacious and the cleaning staff were always efficient and friendly. My only complaint would be the price of ice creams for the children priced at €7 each!! The walk into Puerto Banus only took 10 minutes so not far if you wanted nightlife. All in all, we had a wonderful stay. Thanks to everyone at Meliá Banús. Would definitely recommend.

Aiza Butt

Extremely pathetic hotel! We had baby bottles and lipstick thrown into the garbage (or was stolen by the cleaners). Clearly left these things on the table before the cleaners came to clean and when we came back the table was empty! What is even more pathetic is that after complaining to the staff, they did not even address this issue as if it’s nothing. Will never stay here ever again! Horrible!!