Melia Marbella Banus

M denver

The room is very old and the floor tiles are in a bad condition and ants come out of it. I have a hotel membership and I did not benefit from it in anything unlike the rest of the memberships I have in international hotels. I ask for a free parking and the hotel manager refused even though the parking lots were almost empty. I request for late check out at two o’clock and also rejected and they told me that every hour is cost 30 euros, and during checkout they asked me for 140 euros for parking, and I did not use it

Yasmin Suleman

Thank you so much to Felix, Cristina, Claudia, Aritz and Antonio at the kids club! Our son Mason loved the different activities every day and the staff for making it so fun for him. He’s been to quite a few kids clubs on holiday and this has been the best one by far which has made the holiday more enjoyable for us all. Would recommend! Thanks again

Maureen Vento

Had a wonderful week at this hotel. We were a large group due to a wedding however the service and the rooms were excellent. The food at the breakfast buffet was always hot and tables were quickly cleared. The bedrooms and bathrooms were very spacious and the cleaning staff were always efficient and friendly. My only complaint would be the price of ice creams for the children priced at €7 each!! The walk into Puerto Banus only took 10 minutes so not far if you wanted nightlife. All in all, we had a wonderful stay. Thanks to everyone at Meliá Banús. Would definitely recommend.

Almir Hodzic

After eating a burger at their restaurant i got food poisoning. The burger I had did taste odd and after 30min I was sick. I have struggled the whole night and in the morning I decided to notify the manager that I have gotten sick so they can check the kitchen so this doesnt happen to anybody else. Manager assured me I was the only one in the hotel who got sick and that the food is all good. I accepted that who knows it must be something else. After 24h I was feeling better and chatting to a lady with a small child I learn that her husband is in the room vomiting and having diarrhea after eating a sausage in the same restaurant. When we went to check out they wanted to charge us for the food we had that gave me poisoning. That is when I reacted and this is just wrong. Its not about 50 euro charge for the food its about human decency and the fact that I was now 100% sure it was food poisoning. Horrible way as a manager to even consider charging for that food. The manager made me feel like I am lying that I got sick. She told me I offered you a doctor and you denied. Yes I want the doctor to come to my room and see me hugging the toilet... In the end we did not pay for that meal we had but just the fact we had to argue and feeling I did something wrong made my holiday bitter.

Stephen Wilson

We had the lowest category of room, which was very spacious with comfortable beds. Minor criticism was poor toilet flush, but I guess they are trying to save water because of drought. Breakfast was excellent, great choice of food. Staff very helpful, Got wrong combination to my room safe and couldn't open, but someone came and opened it within a few minutes. There was some partying noise from room next door, once at 2am and once at 5am. We had to call reception, who sent their security guy to request quiet! Hotel is very near to beaches, a short walk to Puerto Banus, and there is a pedestrian way for many km towards and through Marbella. We ate out so cannot comment on Hotel restaurants.