Sunset Beach Club Benalmadena

Kev C

Unfortunately a dreadful experience on night 2 of a weeks holiday with our 4 young children. Check in took 45 m on night 1 due to lack of staff it seems... the apartment we had booked was not what where we were located so this resulted in a move on day 2. That night just prior to midnight as we got ready for bed after watching a movie someone knocked and rang the doorbell. The initial knock was gentle. This was followed by more determined knocking and persistent pressing of the door bell. This in turn continued to violent banging of the door and then kicking of the door so aggressively that we had to barricade the door with a piece of furniture. The children were terrified. The door lock started to break on the inside and still not a word uttered from whoever was kicking the door in despite the hysterical crying and shouting from both us and the children to stop. Reception eventually had security come to the floor after 2calls. The lady on the reception desk was belittling and dismissive stating it was someone with the wrong room most likely. This evidently was not remotely the case. We asked to be moved from this apartment as we clearly weren't safe the inside lock and handle was now damaged from the assault and 1 of our daughters was vomiting from the fear. The entire incident lasting 10 mins plus. There is no CCTV on any corridor in sunset beach which is scary considering up to 600 residents and no spy holes on the door. The aggressor was never found nor looked for and the reception would not call local police for us. We did attempt to ourselves but the police man spoke no English. 112 gave us a website to make complaint. The day duty manager Roman was kind and professional and seemed to grasp the seriousness of the matter. He moved us to penthouse apartment and assured the matter would be investigated. We never heard anymore from management thereafter. We wouldn't return nor recommend to families or females travelling alone due to the complete lack of surveillance. The hotel doesn't feel safe now that we have had this experience and reception female staff that night showed no understanding or care for our stress. Food is not good. Pools are nice. Staff in general are friendly. Proximity to beach and airport and shops is very good. Will we return. No

Adam Cooper

Good hotel on the front line. Varying sizes of rooms, went as 3 couples and all 3 rooms were very different. All rooms had small kitchen area so you can cook your own food. Good facilities, well stocked shop on the ground floor. Down sides (being picky) are bar prices are a bit on the high side, you can be waiting a while for the lifts and parking is as high as I've paid at any hotel at 14 a night. Would definitely visit again as it's in a great location and all rooms were spotless.

G

Room was adequate, buffet breakfast was good, game and pool rooms were good, bar area great, pool area great, general feel of hotel was good, entertainment was good, reception were very friendly and helpful. Room was clean apart from sofabed mattress protector. Major downside that really spoilt our stay was that European Cricket tour teams were based at the hotel during our stay and to say they behaved like a stag party is being polite, continuous noise, banging, doors slamming, music etc etc till 4am every night. Tip: an Uber from/to the airport is around €23.

Andrew Collett

We stayed in a two bedroom apartment and loved our stay. The hotel has everything you need on site, is kept very clean and is in a perfect location. We'd definitely come back again

smogzy

I'm sitting here in the restaurant at 8.30pm after a long 4 hour drive looking forward to a nice meal before we are up early tomorrow for our flight home. The only food in the buffet we paid for is cold including stuff that is supposed to be hot like pasta, pork chops etc. Brought it to the attention of the waiter and he explained the hot plates are not working. His remedy was to fry up some Iceland's quality chicken nuggets for me fresh. This is a 4 star hotel. Incidentally the cold hot food is still sitting there 20 mins later slowly making it's way to room temperature. Rooms are nice, but overpriced drinks and food is very poor quality in the restaurant.