Moon Palace Jamaica

Amber Na'shay

Review of Moon Palace Resort: A Complete Disaster If I could give Moon Palace Resort zero stars, I would. This was, without a doubt, the most horrific experience I’ve ever had, and I deeply regret choosing this place for our destination wedding. What was supposed to be one of the happiest moments of our lives turned into a nightmare because of their incompetence and lack of care. 1. Terrible Service: From the moment we arrived, the staff made it abundantly clear that they couldn’t care less about their guests. Requests for assistance were met with eye-rolls, dismissive attitudes, and flat-out rudeness. We were treated like a burden instead of paying customers. 2. Dirty Rooms: The rooms were disgusting—stained sheets, hair in the sink, and a lingering smell of mildew. Housekeeping either didn’t exist or didn’t care because no one came to clean, even after repeated calls to the front desk. It felt like we were staying in a rundown motel, not a supposed “luxury resort.” 3. Wedding Planner? What Wedding Planner? The wedding planner we were promised never showed up. We were left scrambling on our wedding day with no support, no guidance, and no one to ensure things went smoothly. Imagine the stress of trying to coordinate a wedding when the people you’re paying to help you vanish into thin air. Unforgivable. 4. Pipes Burst in the South Wing: On top of everything else, the pipes burst in the south wing, leaving several of our guests stranded for hours. No one from the resort provided updates or assistance. Instead, our guests had to fend for themselves in soaked hallways with no access to their rooms or belongings. 5. Rude Workers: If the terrible service wasn’t enough, the workers were downright rude. They barked at guests who asked questions and made it clear they didn’t want to be bothered. Hospitality? More like hostility. Moon Palace Resort failed us on every level. They ruined our wedding and left us embarrassed in front of our friends and family who had traveled far to celebrate with us. Do yourself a favor and stay far, far away from this train wreck of a resort. They don’t deserve your money, and they definitely don’t deserve your trust. This place is a disgrace to the hospitality industry.

Princess Levi-Roberts

This hotel was amazing, our room view wasn't great on the I believe north of the building but the room was lovely. There was no balcony on that building it was noisy with the party buses passing but constantly. The restaurant was 100% on point, Weather weren't great I went 1st January 25, to 7th January 25. Would definitely go back staff were very friendly indeed.

Imperial Group Incorporated

Where should I start. Well, let's start at day one check-in. We arrive at the hotel only to be told that the reservation details we had and what they had in their system were different. We booked an ocean view with a balcony, and they had us no balcony, no ocean view. After three hours and a few phone calls, we thought it would be smooth sailing, but that was only the beginning. They placed us in a room with no balcony, and when I refused to accept that room because I was told previously that children were not allowed in that building and when i asked they told be they made an exception. My 10 year old daughter was traveling with us, and if children are not allowed in the building, why would they put us there. I was not comfortable with that explanation. Two hours later, they gave me a room with a balcony with room and vents view. I was told that that's the room I would be receiving amidst my reservation stating otherwise. So, to put a time frame on my check-in, I arrived at the hotel at 12.30pm and didn't get settled in to be room until 8.30 pm. Yep, eight hours later. That was the start of what should have been an awesome vacation. I will give them credit for the ambiance of the hotel it's rich and elegant decor. Outside of that, everything else went wrong. First , I mentioned all my food allergies, and on the second night, I had a severe food allergy, of which when they called the nurse, she went straight to the point and told me if I want to see the hotel doctor I had to pay $300 US up front. I mentioned I had travel insurance, and she stated I could ask them for reimbursement. Then there was the useless resort credit that everything we tried to book there as an issue. When we tried to book the spa, they told us they do not have us staying at the hotel amidst the front desk had all of our names registered as guests. I would not visit another Moon Palace Resort even if it was free. The food was mediocre. Every night, we had to call for towels and wash clothes. The ground needs some improvement. There are too many loose and broken tiles that could be a trip hazard. The entertainment is not a good representation of the Jamaican culture. Even Reggae night, I felt as if I was somewhere on one of my Mexican trips.. we had hot water two days out of the seven. I could go on and on, but why should I. They will just delete less than favorable reviews anyway.

88 245

My wife and I are having a great experience here at Moon Palace Jamaica. The food has been good and service has been fantastic. People are extremely friendly and willing to help. I'm leaving this review due to the negative reviews that sound like they should be left for another hotel. Although, this resort is a little older than the last four we have stayed at here in Jamaica.. The junior suite has been cleaned daily and the mini bar restocked without issue. Some people have a poor disposition and will never be satisfied anywhere they go. I would recommend this resort to anyone looking for a relaxing stay with excellent service/food.

Paige Morgan

Moon Palace is a great hotel! The staff are amazing and welcoming. The food was great, especially the jerk Hut. The cocktails were VERY strong! There is also an area for dolphins towards the rear of the hotel, which was a great example. We also went on a sunset which was fun. I just wish there was more exposure & encouragement for tourists to visit the local market and shops in the surrounding area.