Couples Tower Isle

Alissa

A great getaway for couples looking for a relaxing experience with high quality amenities! I’m normally not a resort person because I feel most resorts lack the actual culture of where I am staying but Couples Tower Isle was great! The food was amazing and without sounding pretentious I’m a hard person to please with food! High quality drinks with great mixes and there are so many free activities like snorkeling, scuba diving, kayak and more! When you arrive at the airport in Montego Bay there is a huge lounge to your right when you pass customs. The drive to the hotel is about two hours so grab a few drinks for the ride! They stop halfway for a bathroom break. The only way they could improve would be the decor of the hotel could use an update. Maybe some new paint on the walls and the bathrooms in the rooms could use an update as well. The application is very unreliable though the staff seemed aware of this issue so make sure to book your reservations at guest services, and call in your room service requests! All in all we loved the resort, and I highly recommend it!

Sam Feehan

Overall nice property well maintained for how old the property is. Staff is super nice. Beverage service is all over in quality selection of spirits is ok . Drink service is usually slow at bar and server. Restaurants menu changes items could times a week. Motorized water sports included based on weather. Free diving if your certified. Buffet changes menu up. Good snorkeling right off the beach if you explore.

kim frost

First time here in Jamaica. The hotel is fantastic, so much history from the 50's & the people that have stayed here in it's heyday. Far better than a shiny new hotel, with no character. The staff can't be faulted, so polite, friendly, nothing is too much trouble. The choice of food & restaurants is excellent.

Ki Ma

My birthday was ruined. I'll try to keep this short but the only reason they don't have ZERO stars is because many of the staff were so pleasant (not leadership). The rooms were cleaned frequently, bar was always stocked, loved the vegetarian options, resturants were nice. The horrific part is my phones stolen by one of their works on day 1 of our stay. Yes day 1. We missed a full day of excursions that we paid for. We're forced to our room by a male security officer to let him look through our personal items including intimate articles. Missed 2 different dinner reservations. The owner/property refused to speak to us. We were force to go to the police station at night. They never compensated us for our loses and my phone was given to me the day before we left without a SIM card and wiped. There is so much more to say but they are not who they say they are not as great as they say. We will NEVER return or recommend them. My birthday was ruined.

Brent Streeter

I booked an all inclusive spa villa (this was to come with unlimited spa treatments) for my wife and I for our 41st anniversary, this was over $6000 for six nights. Along with the spa it was to also include a private limo to and from the airport, private check in at the villa and a personal assistant contacted by phone for any issues. Trouble actually started before we ever went. I contacted the resort three times to be sure that I understood what was included in the treatments and every time they took me to the same web page and had me download a PDF of 4 pages with over 40 treatments, including hair cuts and styles, massages and all that good stuff. They told me I could book spa treatments up to one month in advance. Once that day came I sent an email listing all the treatments we would like and was promptly told that the treatments were no longer available and that there was a new spa menu that I had to download and that was only 1.5 pages and was less than 16 services. (Bait and switch). We decided to still go because we were only three weeks out. We were greeted at the airport and did have a private mini van ride to the resort which was nice. Once we arrived we were led to the check in desk, not the villa, and were treated like we were not that special, again $6,000 for 6 nights. I told the front desk person we had a massage in 20 minutes and she rushed us off and said for me to come back later with my credit card so she could finish checking us in. What happened to Villa check in? Villa was very nice. That evening I ordered our room service breakfast for 7:30am (the earliest time we could get it) because we had massages scheduled for 8:30am every day we were there. Breakfast showed up at 8:20 or after each of the first three days....No breakfast for three days....First morning after the massage we were given our phone for our personal assistant, I reached out over 40 times while I was there with no return message or call.....so that was a huge fail. After speaking with a resort rep at the repeat guest dinner (we have stayed at another couples resort in the past) she had asked what was the best meal so far, I said "It's not breakfast because you can't get it" and proceeded to tell her about not getting breakfast for three days and to my surprise we did manage to get it the rest of the time. I had spoken to three other people before and they all told me they would take care of it. No let's talk about the island....They brag about the private island they have there....DO NOT FALL FOR IT....the only way you can go is if you are naked. They do mention that they have a nude beach on their website but never mention that it is on the island and that you cant go unless you are naked...What kind of BS is this? Overall the food was good, Stay away from the steakhouse, you will not like it. Room was very nice, the spa (which is contracted separately) was also very good even though the resort dumbed down the treatments. The beach at the resort has been washed away and looks nothing like the photos. The resort is very small so if you are looking for a lot of things to do look at a different resort. We went off season and were told by the driver that took us back to the airport that during off season the main staff is gone, maybe that is why we had the difficulties we had. I think I will stay away from all the Couples Resorts after this visit.