Paradox Resort Phuket

Oliver

Stayed in the rooftop pool villa. Incredible room. Breakfast lovely. Amenities are great. Our rooftop pool was a little cold so didn’t really use it. Good location. Easy access to the beach. Just a lovely complex feeling very tropical.

Nicholas Amoroso

Absolutely spectacular. Extremely comfortable beds from a western standard. The staff is welcoming and helpful in every way. And the beach is quite literally across the street from the exit of the resort. I got a penthouse villa and it was by far the most luxurious stay I've ever experienced. I recommend the resort experience for this beach, because the way it is set up cuts out the noise of the crowds/traffic outside the resort walls.

Nick Bornstein

Paradox Resort Phuket is a beautiful property in a great location, but unfortunately, the service left much to be desired. I called weeks in advance to arrange a small birthday surprise for my girlfriend, and upon arrival, I followed up to ensure everything was in place. To my disappointment, the staff claimed they had no record of my request and told me it was too late to arrange anything since it needed to be requested 48 hours in advance. This was frustrating and felt unprofessional, especially since I had planned ahead. The resort itself is nice—the rooms are clean and well-maintained, and our ocean-view room made for some great sunsets. The location is also convenient, with the beach and good restaurants nearby. However, keep in mind that the beach is not directly on the resort; you have to cross a busy road to get there, and walking through the resort to the beach entrance takes about 8-12 minutes depending on your pace. Aside from the birthday mishap, the overall service was just average. The staff wasn’t particularly attentive, especially by the pool, where it often felt like an effort to get service. If not for the birthday situation, I would have rated this resort 4 stars. However, the lack of attentiveness and disregard for my request bring my rating down to 3 stars. While the resort itself is nice, I likely would not stay here again due to the service issues *** Update: Shortly after leaving my initial review, the hotel manager called my room twice. I missed the first call, but when I picked up the second time, he apologized for the “miscommunication” and “inconvenience” regarding my girlfriend’s 30th birthday surprise. He then offered me two free drink coupons for the restaurant Mint as compensation. While I appreciate the gesture, it doesn’t make up for the incompetence and unprofessionalism I experienced. I called weeks in advance to arrange this, followed up upon arrival, and was still met with indifference and a lack of accountability—particularly from the reservation supervisor, Daojai Sordum, who dismissed my request without any attempt to make things right. What’s even more frustrating is that if I hadn’t written this review, I doubt I would have received any response at all. It shouldn’t take public criticism for a hotel to acknowledge its mistakes and attempt to make amends. To make matters worse, instead of personally coming to apologize and deliver the coupons, I was told I had to go down to the front desk to retrieve them myself—an extra step that felt both impersonal and lazy. When I did, I was met with a less-than-welcoming attitude, as if I was inconveniencing them by accepting the compensation they offered. A couple of free drinks doesn’t erase the frustration of having a special occasion mishandled so carelessly. This experience only reinforces my initial rating—Paradox Resort may have a great location and nice rooms, but the service is simply not up to standard.(Pictures of the coupons received added)**

Michaela Chalder

Paradox was our first hotel on our 2 week holiday around Thailand and it did not disappoint. Excellent hospitality, free fruit tea and cold cloth on arrival which was very much needed, very accommodating of our early check in requests, and a free upgrade which was incredible. Our free upgrade was to a penthouse villa with a plunge pool and terrace which was beautiful. We didn't have breakfast included but one day decided to pay for it (600/650bht,pp) it was pricey, but definitely worth it, so much choice, fresh smoothies, and abundance of fruit, pancakes and hash browns which were our personal favourite, cooked breakfast along with Thai breakfast of noodles, curries and rice dishes. You would not get bored of this breakfast. The pools were great and with a free upgrade meant we had access to another pool which was nice to have the option. In a great location with the beach just outside the front gates and 7-11 and shops and restaurants outside the main entrance. Would highly recommend this hotel.

Rosemarie Bruno

Amazing stay. The staff is very pleasant and are always willing to you help you. My daughter got a massage and loved it. The breakfast buffet has all types of food to please everyone. The beach is a short walk from the main lobby. There are staff driver golf carts should you want a ride. The beach has chaise lounges and umbrellas to rent. Just remember to take heed of the hot sun. Go for it!!!!