Planet Hollywood Las Vegas Resort and Casino

Jing

I will never book this hotel ever again. We were put into a connecting room to a room of college students who played loud music and shouting and had loud conversation from early evening into late nights. I went to front desk to complain about the noise and explained that we had a bus tour booked that require us get up 4am next morning. The staff told me first thing, he cannot change room. after I insist he do something. he said he will send security , but he lied as I was waiting for security staff at the lobby and they did not show up. Then I reached out to a different staff demanded to talk to the manager. The manager showed up after 10 minutes. He said he will not send security staff until 11pm and it is Las Vegas. He indicated that we should suck it up, there is nothing they can do despite it was already 10pm. The Las Vegas noise ordinance indicates hotel should be responsible for provide guests quiet environment between 10pm-7am, especially when noice comes from a private room next to our hotel room. The staff knew many rooms are occupied by young college students, and yet they put us into a room connecting to one of those rooms , which has very poor sound insulation and room is the party room for those college students stayed at the same floor. We paid for expensive weekend nights at the hotel and we did not given a quiet room to rest!!! So if you are do sightseeing in Las Vegas. Do not stay at this hotel as you are expected to do not need good night sleep! The college students stayed for two nights , we ensured their party every evening pass 10pm!! Unbelievable!!!!! My Las Vegas experience is totally ruined by this hotel! Not mention that the hotel has at least 3 of out of 6 elevator out of service at south side, there is no staircase available! The management do not care about guest experiences at all! Worst hotel !

Robin

We arrived Friday evening to no body wash in the dispenser in the shower and only 3 sets of towels for 4 people staying in the room. Saturday I called for housekeeping service at 10am and said the body wash dispenser needed refilled and we needed 4 sets of towels when the room was cleaned. At 5pm when I returned to my room it wasn’t cleaned. I called and asked for my room to be cleaned. I was told housekeeping had left for the day and they would bring me up towels and 2 small body wash bottles. I was also supposedly added to the schedule to have my room cleaned at 11am the next day. We went out Sunday morning and returned at around 1pm the room was not cleaned. I found a housekeeper out in the hall and asked her to tidy up the room. She did but she did not fill the body wash dispenser and only left 3 sets of towels. I called once again and the housekeeping manager was supposed to come to my room to discuss the situation . I requested to speak with them about my room never being cleaned even though I called multiple times daily. I waited 40 minutes in the room. No one came up to speak with me. Monday I called and once again asked for towels and to fill the body wash dispenser. We were using the little bars of soap at this point. The front desk assured me the room would be cleaned. We came back at 3pm and the room was not cleaned. I called the front desk and asked to speak with the manager. I was on hold for 15 minutes and then the phone disconnected. I went to the front desk and spoke with an extremely rude man. I wish I got his name. He said that he would take the $50 resort fee off of one of my days. He never said sorry for all your troubles and calls to the front desk. Or sorry your room was never cleaned. He was very rude. Well the bill came and $50 wasn’t taken off the bill. I am unsure why I paid a resort fee when I was the one who tidied the room everyday and hunted down housekeeping for towels. I travel to different hotels many times throughout the year and I have never had such terrible housekeeping service ever. And no need to respond to this email with you’re sorry to hear about the bad housekeeping service. No one wanted to speak to me any of the days I was at the hotel why would I want to speak to anyone now?

Tawanda Brown

We were seated right away on Wednesday, and our server was so friendly and attentive. The food and drinks were absolutely delicious! The entire staff had great energy and created such a fun, positive vibe throughout the restaurant. 🌟 I highly recommend Planet Hollywood Las Vegas and would definitely come again! 🍹🍔🎬

Edd

Tried to check in at 14:55 (check in time starts at 15:00) they immediately tried to charge with 30 USD early check in fee - for 5 min…. Otherwise hours waiting at check in line, the front desk is extremely understaffed, not a welcoming experience at all, unfriendly, burned out staff, you can see they don’t want to deal with guests at all. Booked a room with view and few amenities which is basic in other strip brands but here I paid extra (like minibar, tea maker, view) they gave me a really lowkey room, of course non of those amenities exist in the room. Called and Went to front desk to change the room. The manager told me there is no other room available and every amenities subject to availability -so why you charge extra money for that? The answer was: Its not our problem. Asked a small 10 USD compensation to spend in the casino, The answer was: We never compensate. The attitude of the front desk manager on the phone was shocking. They charge you money, but after the guest can not talk. The room was dirty, carpet had lot of burning from cigarette, in a non smoking room, dust, hair, dirt everywhere. This whole company is just a joke, not focusing on customers just squeezing every penny out of customers. Never again Caesars property. (Before this I stayed in MGM property, free early check in if your room available, check in in less than 5 min at anytime, friendly, welcoming staff, feel appreciated)

Ben Hayle

This hotel is a good value and the conference and event space was nice. The casino was smokier than others on the strip. The rooms are showing their age with peeling wallpaper and older amenities. Easy walk to higher end hotels. The pool area was only OK with lots of hot concrete and nothing special.