Sahara Las Vegas

Jhonathan Uzcategui

It was a terrible experience from the start: 1. The front desk lady appeared to be intoxicated. I asked her several times about the benefits of booking with my American Express Platinum card, and she couldn’t even explain the hotel amenities. 2. My wife was stuck in the elevator for over 45 minutes, and no one noticed. When I went to the front desk, they said they couldn’t help except by calling security. I had to call 911 myself and request the fire department, which arrived 40 minutes later. The elevators have no air conditioning or ventilation, take forever, and are constantly overcrowded. 3. We attended the hotel pool party, and they tried to charge us a cover fee to enter—which makes no sense, considering resort fees are supposed to cover amenities like that. 4. The next day, we went down to the pool, and security told me my son couldn’t run around it—even though I was literally right next to him. When I stay at a hotel, I expect my kids to be able to enjoy the space, not be unnecessarily restricted. Overall, the staff were rude and lacked any sense of hospitality. On a positive note, Jeff’s restaurant was excellent. The staff were friendly, the food was great, and our server Joseph was outstanding—attentive, helpful, and had a great attitude. The pool area itself is nice, though they need more servers. You have to go to the bar to place an order. There are plenty of screens, which is a great touch if you enjoy watching sports. The property has potential, but it’s being held back by poor staffing and weak service culture. There are plenty of food options, and having a Starbucks on-site is a plus. I also tried contacting the manager. The staff kept giving me the runaround until I had to be firm. Eventually, someone told me his name was Roger. When I asked for his last name, he replied, “I’m the only Roger here, and I’m the manager.” I explained everything that had happened, but he wasn’t receptive. He offered to waive the resort fees without even apologizing on behalf of the team or the hotel. I hope this feedback helps the company improve the quality of its staff and overall guest experience.

Allen Tanner

This is a very underrated hotel. I stayed in the Alexandria Tower. Very comfortable and spotless. Quiet room as well. The staff were all kind and helpful. Will return. Restaurants much more reasonable compared to other hotels. Great food! Love the sports bar.

Donald Manchip

Hadn't been to the Sahara for many years. The prices were very reasonable this week and decided to try it. We were impressed with the decor of the casino and common areas. Nicely updated. Good selection of restaurants, easy free self and valet parking, nice pools, and friendly staff! If you get Jonathan at the front desk (he said he was new to Vgas and the hotel), you'll be treated respectfully and with welcoming and caring service. Nothing sets the mood better than a good check in experience! Thank you Jonathan! Our room, a suite in the Alexandria Tower and was well done in a vintage/edgy style that we liked. The casino was comfortably sized and very modern. This will be our new hotel/casino for future Vegas stays!

lynn vanity

What can I say. At every level was a fail. When we checked in the room smelled like sewage. It became apparent they were having plumbing issues but we had to endure the smell. No, we did not complain but should have. We are not people to complain. There is 1 bar, yes 1 bar to get drinks, during the majority/night. For those that like the bar top machines they were about 2. Yup, 2 bar top machines. Here is the kicker. My husband is closer to elderly with a blood clot and needs to wear compression socks so before we leave for the airport he went to the bathroom to put the compression socks on and change from jeans to shorts. When he exited the bathroom stall (yes, not the bathroom) he was confronted with a hotel representative that informed him that they do not allow people to change in the bathroom. He also stated that they must change in their room. Ok, fine. But how the heck did they know he was changing socks in the bathroom. Needless to say, there is no signage that says don’t change in the bathroom. We really felt violated that he was confronted exiting the stall. Do they watch people in the stall? Stay at your own risk. By the way, we stayed 5 days

Jersey James

Great overall hotel! Security is present ALL the time! We stayed in a small group ended up in a room in all 3 of there towers which were ALL different! Alexandria Tower was more Victorian, seductive. large couch took up all of one side, chandeliers in room. Peek a boo shower view from the bedside, double sinks. Not much of a view but nice full size beds large room! Mara Tower was small rooms but updated, small overall compared to other tower. Blanca tower same smaller rooms but decent. Staff security watches over Alexandria Tower 24/7, monorail onsite highly recommend. Rideshare is in a weird place wish they could pick u up at either of the drop offs