Sahara Las Vegas

Hafeeza Askia

I stayed at hotel 10/3-10/7 for my birthday the hotel was nice and clean.The bad part is about the housekeeping day 1) room was never fill with complimentary items,bed was made like a 7yr old put it together. Day2) Request for the sheets to be changed, instead they remade the bed disregarding the Request. Day3) We left the room @11am returned by 11pm our usual time while on this trip. The room was never cleaned dirty towels on floor, bed not made,trash still in rooms. Went downstairs to complain the guest services guy had a nonchalant attitude and didn't care,his suggestion was I'll send new towels to room and have housekeeping take the trash. I requested some type of accommodations for being inconvenienced the whole time while on this trip, his best response was I can take $75 off resort fees. Then he says but your checking out on the 10/7 anyways. I askes to speak to management they weren't working apparently. I told him don't worry my review will express how I feel about my stay here. I suggested to retrain the housekeepers or give them less room,or hire more because housekeeping services are horrible gonna bring this hotel to loosing alot of money. He didn't have a response at all. Overall front desk and housekeeping will bring the moral of this business to get poor rates and will always get bad reviews.

Janny H

The room was very dirty, and the bathroom was filthy. It felt like no cleaning had been done before letting guests check in. The room smelled terrible, with a strange odor that made me not want to stay even for one second. I went to the front desk to report the issue, but they said the hotel was fully booked and there was no way to change rooms. There was hair on the desk, the toilet was dirty, and even the toilet seat was unclean. They said they could only send someone to clean the room again — which is a terrible excuse, especially for a hotel with hundreds of rooms! Hours later, when I returned to the room, it was clear that no cleaning had been done at all. This kind of careless attitude is truly disappointing. The air conditioner was broken and made a loud noise, making it impossible to sleep. I had no choice but to turn it off. In the Las Vegas heat, staying in a room with no air conditioning was extremely uncomfortable. When I spoke to the manager, I was told again that there were no available rooms for a change. So I asked: if the room is still dirty and smells bad even after being “cleaned,” what are you going to do about it? The manager's attitude was simply: "There’s nothing we can do. No rooms available. Either stay or don’t." I then asked if I could get a refund if I chose not to stay, and unbelievably, the manager said he wasn’t sure. That answer left me completely speechless. This is not my first time staying at this hotel — I have always appreciated your cleanliness and service. But this experience was extremely disappointing, and I will not be choosing this hotel again

Alex Van den Berghe

I’m not one to write bad reviews but I have to get this of my chest. I know it’s Las Vegas, but this is unlike anything I’ve ever experienced. Expected a lot but walked away dissapointed. Stayed here for 2 nights. Staff at the check-in wasn’t welcoming at all. Not interested and not friendly. I know we all don’t feel like being at work all the time, but al least try to pretend. Especially working in the hotel industry. Bad feeling from the start. They asked if we wanted an upgrade for $15 but did not tell us what the upgrade actually was. Had to ask myself in what tower or on what floor our room was and how to get there. Room was nice and clean though, have to give them that. Props to the house keeping crew. Apparently you’re only allowed to use the gym if your room is located in the Alexandria tower. No one told me this beforehand. Our room was in the Marra tower and I got denied access to the gym while other guests could just walk in. Makes no sense to me since I’m staying in the same hotel. Also, we played at the casino for over an hour and did not get offered a drink or see a “cocktail lady” for the entire duration. When I went and asked for a drink at the bar, I got to told to ask the cocktail ladies who were around, but again, they were nowhere to be seen. Towel service at the pool is nice, but people leave their towels on the sunbeds after leaving so it looks like all the beds are taken all the time and there’s no beds left for new guests arriving. Luckily I’m not afraid to take away a towel and claim a bed, but I can imagine other people wouldn’t bother and just leave. Overall dissapointment. Clean rooms. Terrible service. Would not recommend.

Florencia Santillan

The Sahara was remodeled, and it’s very nice. The service was okay, some people were super nice, others were okay. I got offered an upgrade to a remodeled tower, Marrah, for $20.00 a night. Based on the photos, I thought that the Blanca Tower was remodeled as well, but evidently it isn’t. I accepted. The room and bathroom were lovely. However, the AC vent hits you directly in the face when you’re in bed, which was very uncomfortable. Zaffer’s Cafe is FANTASTIC. The location is not great, it’s the second to last hotel (before the Strat) so everything is far away, but there’s a monorail station. You can order a package online, but 4 different people failed to tell me that the FedEX business center opens M-F and closes at 3! After that, they charge you to retrieve your package. It was overall nice, but I would probably not stay here again.

Andrew Gomez

I got the small more, but I was barely in it. They have to fix the area in the shower because it does not have a shower curtain. Water seems to go into the carpet if you are not careful. If you get a chance, upgrade. If you get a room in the Blanca Tower, they only have 2 small elevators. This can take forever to go up and down. Free parking and I needed somewhere near the end of the strip. Would stay again, just a different tower.