Overview
Resting on the pearly white sandy shores of the Riviera Maya, this elegant adults-only resort is an ideal pick for a luxury holiday to Mexico. Indulge in an exceptional array of world-class facilities, including 6 heavenly swimming pools, a sooth...
Resting on the pearly white sandy shores of the Riviera Maya, this elegant adults-only resort is an ideal pick for a luxury holiday to Mexico. Indulge in an exceptional array of world-class facilities, including 6 heavenly swimming pools, a soothing spa and an array of gourmet dining options. Lavish rooms and suites at Royal Hideaway Playacar are adorned with decadent mahogany furnishings, and all the mod-cons. If you’re looking for a romantic beach break to remember, this five-star all-inclusive retreat will leave you feeling pampered from top to toe.
How far is the nearest beach?
Royal Hideaway Playacar is located directly on the beachfront.
Distance from resort centre
The centre of Playa del Carmen is easily accessible, about 15-minutes away by car.
Distance from airport
Cancun International Airport is approximately 60km away from Royal Hideaway Playacar.
![Pools]( "6 Swimming Pools")
Pools
![Restaurant]( "6 Restaurants")
Restaurant
![Bar]( "Numerous Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Private Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Free Parking Available")
Parking
![Spa]( "The Retreat Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Adults-Only]( "Adults Only")
Adults-Only
All-Inclusive
The all-inclusive package at Royal Hideaway Playacar includes the following:
- Breakfast, lunch and dinner
- A choice of 6 speciality restaurants for dinner
- Premium branded alcoholic drinks, fresh juices and unlimited soft drinks
- Snacks throughout the day
- 24-hour room service with a menu of light meals
- Access to the floodlit tennis courts
- Sports and games activities including basketball, table tennis, cycling, and water aerobics
- Water sports activities including kayaking, sailing and windsurfing
- Video library with DVDs
- Evening entertainment
- Wi-Fi
Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.
4.5
Google reviews (2666)
Madelyn Greco (World Champion Bodypaint)
Wonderful Winter Getaway - Royal Hideaway Playacar
We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend.
As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort.
We were however thoroughly impressed by all aspects.
100% recommend.
William Edmonds
Third time at Royal Hideaway, but we won’t be coming back. It seems that, since COVID, the quality of this resort has gone far downhill.
First, the pros. The rooms are very nice and classy. The dinners range from good (Spices) to excellent (Ventanas). And the staff are almost universally friendly.
The problem is that the negatives have gotten to far outweigh the positives.
Our room door wouldn’t shut completely (and wouldn’t lock at all). We notified our concierge on the first day and nothing was ever done throughout our five-day stay.
This was the first time where we couldn’t reach anyone on the phone because the resort was so understaffed. There were some very violent and loud guests in our villa and we couldn’t get through to the front desk to ask for security. Less crucially, but still annoyingly, we couldn’t even get through to room service in the morning.
On our previous stays, we had fresh-squeezed juice each morning (orange and grapefruit). Now, they serve sugary artificial juice.
Breakfast and lunch were very hit-or-miss. They felt like reheated/microwaved meals. For example, we were served chile rellenos with cold sticks of cheese in the center. We asked for them to be reheated and they came back out exactly the same. We just left at that point.
No hot tubs were functional (all room temperature) and several pools were out of service.
There were other small things as well - but our general feeling is that Royal Hideaway cut costs during the pandemic and is no longer a “luxury” experience. It also appears that most responses to these reviews are AI-generated.
Alessandra Nardi
We stayed at RH for our honeymoon and it was lovely. Very relaxing and beautiful resort. The staff is very nice and the food is good. The Azia restaurant was our favourite, and Joshua from the entertainment team was great. He made our stay fun and felt like we had a friend on the resort. The beach is beautiful.
Would recommend to anyone looking for a relaxing vacation in Mexico!
Tina
5/5 all around. My first all-inclusive experience and had such a wonderful time. Genuinely loved all facilities, all restaurants, all amenities.
Room was clean and the king size bed was so comfy; AC worked great! The netflix app on the TV didn’t work but we brought a HDMI cord and a laptop so we can watch movies.
Wifi stable and strong in the rooms and in restaurants. Wifi is not as strong on the beach.
My favorite restaurant was Spices (ask for their spicy habanero sauce!); we also loved Azia and the Grill.
Mostly we loved the beach. There were a lot of chairs, super clean, with towel service and shade covers for the sun. You can order drinks and food, or you can step away to enjoy the buffet lunch at The Deck.
Thank you so much, we had such a lovely stay.
PS: canadian friends can book cancun airport shuttle with Canadian Transfer. We highly recommend them. The hotel doesnt provide airport transportation.
Victoria K
I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities.
The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller.
The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!
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