Sofitel Dubai Downtown Hotel

Hi-D B

We had a wonderful stay at Sofitel Dubai Downtown! The rooms were modern, spotless, and very comfortable, and the kids absolutely loved the bunk bed – such a great touch for families. The service was excellent throughout, and a special mention goes to Islam at reception who went above and beyond to make us feel welcome and well taken care of. While the breakfast could have been better compared to The Sofitel Obelisk everything else about our experience was exceptional. Overall, a fantastic stay and we would definitely return! It’s also walking distance from Dubai mall which is great.

Adel Hojabrian

I had a wonderful stay at Sofitel Dubai Downtown. Everything was excellent — from the comfortable rooms to the great location and the outstanding hospitality. The staff were always helpful and welcoming, which made my experience truly memorable. I would especially like to thank ARFEEN from the housekeeping team for his dedicated service and kindness. He made sure everything was perfect during my stay. Highly recommended, and I will definitely come back again.

Iram Shariff

The service and staff have been very helpful and friendly. Chico has looked after our rooms and is always smiling. The staff at reception has also been amazing helping us receive our lost luggage and with suggestions of where to eat have been very helpful. The bellman have also been great and always ready to help. The breakfast and staff are also very good.. the mall is a good 15 min walk even though it looks close so Uber and taxi are also readily available. The pool is awesome.

Hayley Taylor

Our stay had some real highlights alongside a few disappointments. The pool staff member was absolutely exceptional - he consistently ensured our daughters had proper flotation devices every time we visited the pool area, which was such a thoughtful touch that really stood out to us. The housekeeping team deserves special recognition as well. Our room was spotless throughout our stay, and the cleaners visited multiple times during the day, maintaining impeccable standards. Their attention to detail was impressive. Unfortunately, the pool area was significantly impacted by the port area being closed for renovations. While we understand these things happen, it left just one small pool available, which felt quite limiting. This really affected our experience and honestly made us wish we’d chosen a different hotel for our stay. The breakfast was also disappointing. If you’re a croissant lover, you’ll be happy, but the options felt quite limited overall. The eggs were served cold, which was particularly off-putting. To make matters worse, the service at breakfast was terrible - we actually left before our coffee even arrived, twice! For a hotel of this caliber, we expected much more variety, quality, and attentive service at breakfast. I asked the concierge over email whether we could use the palm Sofitels experiences and whilst they said they were looking into it, we got no response. The standout service from individual staff members shows the hotel’s potential, but the facility limitations and food quality issues prevented this from being the experience we’d hoped for.

Lucy Tripp

We always stay at Sofitel Dubai downtown. The staff are so warm and welcoming. Ali in concierge is always so happy to greet us and assist with luggage Jashwanth cleaned our room throughout our stay and it was perfect and was able to help with extra pillows and make our stay comfortable. Breakfast is busy but the staff are attentive and the coffee in the morning is excellent - the staff go above and beyond. View is excellent Location is so easy Will keep coming back ! Apologies for the names I did not pick up :)