The Danna Langkawi

Sal Elh

*Exceptional Experience at The Dana Hotel!* Rating: 10/10 I recently had the pleasure of staying at The Dana Hotel with a large group, including kids. From the moment we arrived, the staff went above and beyond to make us feel welcome. The customer service was truly outstanding. Every interaction, whether at the lobby, buffet, or restaurant, was met with a smile and a willingness to help. The food was delicious, and the variety offered at the buffet was impressive. What truly sets The Dana Hotel apart, however, is its exceptional staff. Their warm hospitality and dedication to ensuring our stay was nothing short of fantastic. I highly recommend The Dana Hotel to anyone seeking a top-notch hotel experience. If I could give it more than 5 stars, I would! *Highlights:* - Exceptional customer service - Delicious food - Welcoming atmosphere - Perfect for groups and families *Will I return?* Absolutely!

Mohammad Fuad Abdul Samad

Congratulations to the management and staff of this hotel. The hotel is definitely right up there amongst the best hotels in Malaysia. The staff are very friendly and knowledgeable of the surrounding areas. The overall service is superb and made you feel comfortable without being intrusive. No matter where you are throughout the hotel, the service level and friendliness is very evident which really shows that the staff are well trained and probably well taken care of by the management. The hotel has amazing views of the sea which gives you a very calm and peaceful stay there. It is also not crowded and you can really relax and enjoy all the restaurants and facilities without being rushed. Will definitely come back whenever we are back in Langkawi.

Craig Towers

A great hotel to be sure. Excellent pool. The highlight I think are the staff so friendly, genuinely friendly. Always ready to help. Nice bar for early evening cocktails and an easy listening band or singer. Rooms are very quiet and beds comfortable. We slept in every morning. The onsite Italian restaurant is also excellent. Well worth a visit one evening. Good mine selection. Some out of the ordinary excellent vintages.

Kannan Renganathan

Excellent stay for 4 nights.we stayed at grand merchant 2 bedroom. It was immaculate and good size for 2 families with one toddler. Housekeeping was great, room service was timely. Food was good throughout and Chef Pari ensured we were heard and constantly checked on us during breakfast. The staff were all friendly. The property is very clean and well maintained. Overall excellent. We will return .

Caitriona Hughes

The Danna is a beautiful hotel with stunning rooms & swimming pool but sadly that is where the 5 star experience ends. We had a number of issues with our stay all of which we raised with management several times (and it takes a lot for us to complain!) we were told by the manager that several other patrons had similar complaints. Unfortunately we did not witness these issues be resolved whilst we were still there. Issues included: Sunbeds around the swimming pool - quite simply there are not enough and people were ‘reserving’ sunbeds from as early as 7am. We would come to the pool around 9.30am and about 90% of beds would have people’s towels on without anyone there. I felt sorry for families arriving at the pool later in the morning unable to find a bed despite there being hardly any people around the pool. I did mention this to management a couple of times however it didn’t get resolved so we ended up upgrading ourselves to a villa. I did notice the pool added some extra cushions on the floor obviously intended to resolve this issue however I don’t think that was a good enough solution. Service - the staff are wonderful and kind people however there seemed to be a lack of senior staff members and almost every order we made arrived incorrect. We had meals arrive extremely late and even then half the order was missing, meals arriving incorrectly, items missed etc. the New Year’s Eve party was particularly painful with drinks orders being taken and just never arriving. Also the room service was particularly poor as the woman on the phone never understood the orders and everything would be wrong. Overall it felt like the hotel lacked experienced staff / enough staff. Spa - I had one booking at the spa and I waited in my treatment room for over 15minutes without a therapist before eventually having to return to reception and ask only to find the therapist had been waiting for me in a different room. It just felt clunky and unorganised. I also tried to book other treatments at the spa only to find it was fully booked for the remainder of my stay. Again I think this goes back to lack of staff as there seemed to be a lot of treatment rooms Restaurants - overall we were pleased with the quality of food however our frustration was more on the reservation of restaurants. Firstly we were told we didn’t need to book for planters or straits however we arrived at straits to find we did need a booking. The next day we booked it only to find out the booking had been made for planters! Our booking for the Italian was also not made properly and it was sheer luck we realised this and had to make quite a fuss to get a table there. Other times we tried to book it and it was fully booked quite far in advance. I think there needs to be more seating in both the Italian and Straits or another restaurant is needed on site. Again service was short staffed at the Italian. The guy overseeing the outside dining area was absolutely brilliant but he was on his own and tables were fighting to get his attention to order. The beach - this one isn’t really a fault of the hotels but the sea here is not clean and I would not recommend going in it. If you are looking for a beach stay in Langkawi I would recommend the Datai is better suited. Overall it didn’t feel like a luxury hotel as some of the others on the island do. It would benefit from more experienced staff.