The Westin Langkawi Resort and Spa

Rachit Dayal

Absolutely gorgeous location and views from this hotel, beds were comfy. Service was sometimes middling for a property with low occupancy, but everyone was very tolerant of our loud kids in the party. There weren't too many restaurants for a hotel this size (3 I think), but the most pleasant surprise was the Indian food. We had a vegetarian in our group, and Chef Mahesh came out personally every meal to customize what we needed. Every Indian dish was authentic and well done. Worked for the kids, Indians, Japanese and Singaporeans in our group!

John Boero

Beautiful place, tiered architecture on the hillside. Super friendly staff. Great for dinner or drinks even if you're not staying here. Staff became lifelong friends and the Dutch intern pair Estelle and Thijn were the best hosts.

Aritra J (Ari)

This truly doesn’t match to Westin or premium Marriott property standards. Especially the check in experience and process is pathetic. Even being an Elite member you might need to wait for 2-3 hours to get your room. The communication between front desk and housekeeping is equally pathetic. Lot of improvement need. Overall the property is well located and provides a nice view of the sea and has private access to the beach. So depending on how well self organised you are, you will either enjoy or struggle a bit.

A.1 A.1

Very beautiful resort, big serene private beach, multiple themed pools, absolutely stunning view of the sea, ocean cliffs and sky. Nice restaurant and cafe. Comfy relaxing rooms. Ocean facing balcony room was good. Chef Mahesh Rawat provided superb food and hospitality with a kind and happy gesture. Hotel requires more Indian and Vegetarian options in food and some lower level staff need to have an accepting and welcoming nature towards Indians. All was good and our experience was very positive and comforting. I went on honeymoon for 3 nights at Langkawi. Include local sightseeing from hotel itself while fixing your trip apart from room and half board plan. The spa is very expensive.

Alan Morris

The location is very beautiful. The staff I met were excellent and I felt were striving to provide the best service. The breakfast selection was one of the best I have seen. I ate in the restaurant two evenings and used the poolside bar. Service was great. The room was clean (inside, balcony another matter) but a little tired. I could see renovation work in progress in another part of the hotel so I may have been unlucky with the allocation. The lack of a gym was surprising but I was on a short stay so not personally an inconvenience. Some will probably disagree but I was not a fan of the local monkey population visiting the balcony in the morning and leaving their mess on the handrail. Perhaps a word of warning to guests at least, and perhaps discourage other guests from giving them food which no doubt attracts them. What I really didn't like was the "offer" to pre-purchase spending in hotel to get a net discount by way of a top-up from Marriott. While I understand the business objective of increasing take up of services in house (which were pretty quiet considering the breakfast time rush); I found the conditions to be coercive. 1) Had to buy in on the day of check-in. 2) No top-ups, which I thought counterintuitive, unless the object is to achieve revenue through... 3) No refunds, all unspent monies are forfeit. So I was being asked to gamble 20% discount versus losing my stake money, if I overestimated. To add further annoyance on check out I found that any tips I had made were not covered by the advance payment and were added to the outstanding bill for room tax etc. I felt like I was being squeezed for literally the last penny. Very off putting of the product as a whole and as a result I cannot whole heartedly recommend Westin.