The St Regis Langkawi

Kawther Alazzani

I had a very disappointing experience that I feel compelled to share to warn other travelers. I booked a room for three people, and while checking the rates for two versus three guests, I noticed that the price increased by 2000 MR when selecting three guests. I assumed this meant the booking was confirmed for three. However, upon arrival, the receptionist informed us that our booking was for two people only. I showed him my reservation, which clearly stated that it was for three. He continued to argue that while the room could accommodate three guests, it didn’t include an extra bed, which I found incredibly frustrating. Typically, when booking for three, an extra bed is provided. Despite my insistence that this was not an extra person, they insisted we would have to pay for the breakfast of the third guest, which was supposed to be included. After some back and forth, they agreed to provide us with an extra bed if we paid for the breakfast. When we finally got to our room, we were shocked to find it was too small and only had twin beds. I asked how they intended to fit an extra bed in the room, and they told me it wouldn’t be possible since we needed to book a larger room. I was at my wit's end and suggested merging the twin beds, but they refused and insisted we pay for an additional bed. To sum up my experience: I booked a room for three people, but upon arrival, I faced unexpected charges for breakfast and the extra bed, despite being told that my room was suitable for three without clarification in the booking details. I strongly advise potential guests to clarify these policies before booking, as this hotel’s practices feel misleading and unprofessional.

Raees Adam

An unforgettable experience staying at the St Regis Langkawi. The customer service provided was outstanding and the attention to detail was immaculate. All staff were really attentive and polite. Views were breathtaking from our sea view suite and really made good use of the butler service provided. The food at the pentai grill was really nice and the views and vibes by the restaurant on the pier was spot on. Loved the idea of being able to order 3 free coffee’s/tea’s to our room daily which we made good use of. Big thank you to Mr Shah and his butler team. Will definitely recommend to others and hope to be back there again.

Natalie

amazing hotel and outstanding service - the hotel is beautiful, both from an architectural point of view and the classical interior design has several interesting and unique twists. the facilities like the gym and spa are great and up to the latest standard. the overall service is expectional with well-trained and friendly staff who enjoys servicing the guests. from a culinary perspective you find amazing local dishes as well a creative modern dishes. this was our first visit and for sure not the last. the rooms are spacious and modern-elegant and the housekeeping has an eye for details and service.

Same OG

The experience you get when you visit this resort is very hard to beat. It's worth every cent you spend. From the greeting at the front to the pool bar, who by the way we're the best on the island. The butler service as promised is the best you can ever experience. The food at the breakfast buffet was exceptionally well presented and very tasty. We had the best holiday in many years and felt very special. Will be back for sure.

Chad Lee

Had a wonderful and pleasant stay at St Regis Langkawi. From the moment we are picked up from the hotel till the time we are dropped off at the airport for our flight home, the service and hospitality has been wonderful and warm. Special mention: Raj from the Concierge team was great and made our stay Langkawi perfect. He was warm and gave really practical and useful recommendations about where to eat, where to go etc. which made our life a lot easier. Thank you so much Raj! The hotel is nestled on a beach facing a beautiful landscape of mountains. The beach was nice and private, but unfortunately there were many dead corals along the shoreline which made walking along the water a little challenging.