The Dubai EDITION

Pegah Alavi

We came for a 5 star experience but left with a 7 star experience! Carla is hands down the best in guest relations and made our stay impeccable! She is professional, sweet and very attentive. A great communicator and obvious she enjoys her job. The housekeeping team was also extremely nice, fast in their service and exceptional. We had the pleasure of meeting Ragu a few times with our in room needs and he was professional, timely and very nice! Overall one of the best hotel experiences and will definitely come back for our next Dubai trip. Until next time, thank you💜!

Ghada Saifi

I absolutely loved staying at the Edition Hotel Dubai. The staff is so friendly and welcoming at all times. I must also highlight the outstanding hospitality of the Assistant Manager, Joelle, of the Duomo Restaurant that is located in the lobby. From the first breakfast we had in the restaurant, she was incredibly warm, welcoming, and truly went above and beyond to make our dining experience special. Her friendliness and professionalism created such a pleasant atmosphere, making us feel valued and well taken care of. It’s rare to find someone who combines genuine warmth with impeccable service, and Joelle does it effortlessly. She made sure everything was perfect, checked in on us with a kind smile. Duomo is indeed a stunning restaurant with a fantastic ambiance, especially at night, and delicious cuisine, but the service is what makes it truly exceptional. Thank you, Joelle and the rest of the staff for making our experience so wonderful! I highly recommend this restaurant and look forward to dining there again. I would like to add that the waiters, Tins and Rohit, stationed in the outside garden have made our breakfast time that much more special by always smiling and asking us continuously for anything we needed. Their professionalism and welcoming attitude which comes from the heart definitely deserves high commendation and great recognition. Thank you Tins and Rohit. I encourage people to try having breakfast in the outside garden to experience these lovely guys firsthand. I would like to also add that I am truly impressed by the housekeeping team’s kindness and attention to detail. They maintained our room impeccably, ensuring every corner was spotless and refreshed daily. More than just their efficiency, we appreciated their warm and cordial demeanor, always greeting us with a smile and making sure we had everything we needed. Their dedication to guest comfort did not go unnoticed, and it added a special touch to our stay. I highly recommend The Edition for its outstanding service, and I sincerely thank the housekeeping team for their hard work and hospitality, especially Nimesh, Saqib, Archara. The afternoon housekeeping team, MD: Jaamal Miah, Abdull Toha, Eman Ahahed and Uehenna, also deserve a big thank you and recognition for their outstanding service during our stay. They continued to check on us every single day during our stay despite the fact that I told them there was no need to make up the room in the afternoon. They continued to come by the room and check if we needed water, new towels or anything else. Thank you guys for your great service. You deserve the best always for your work that is performed from the heart. I should also add that Mariel, the breakfast waitress was so professional and welcoming every morning at breakfast, and always serving us ginger tea with a beautiful smile. Thank you Mariel for the wonderful service. You definitely deserve to be recognized.

Frank Leeano

Absolutely horrible experience. Intent to recommend is absolutely 0. The edition is suppose to be a great brand and this property is absolutely trash. From the staff to quality everything is bad. I am a titanium member and there is no free breakfast. There is no spa, if you want to use the sauna or steam room you need to book an over priced several hundred dollar massage just to even use the sauna. Had a very horrible experience with Lyn the spa manager. Staff is extremely rude and unaccommodating. It seems like they are trying to be rude to be exclusive, but it’s just rude. Book somewhere else.

Khasiba Yousef Al Sulaiti

Disappointing Check-In Experience I had the worst check-in experience at The Dubai Edition. I booked two rooms for check-in on March 31 and check-out on April 6. We arrived on April 1 at 4:20 AM, only to be told that only one room was found in the system. After some time, they located the second room but claimed its check-in date was April 1 instead of March 31—despite both rooms being under the same confirmation number. After a long and frustrating wait, they finally acknowledged that both rooms were indeed booked from March 31, 2025. However, no apologies were given, and the entire process felt incredibly disorganized—something I wouldn’t expect from a hotel of this caliber. A truly amateur-level experience. I can only hope the rest of my six-night stay doesn’t bring more regrets.

Jamal Odeh

One of the worst hotel experiences I’ve had in years. From a painfully slow, disorganized check in process to staff who were both rude and dishonest, my stay was fraught with issues from the very start. Our group booking for eight rooms (four of which were suites) quickly turned into a logistical nightmare. I conducted a full debrief with the hotel manager, who assured me that my guests would be taken care of. Unfortunately, they weren't; although they claimed to have noted all our requests, nothing was actually done. My guests were so dissatisfied with the treatment they received that many insisted on changing hotels. During my visit, I sent clothes for pressing, only to have them lost despite my repeated follow ups and I was given conflicting, misleading information about their whereabouts. In another incident, one of my personal items was broken in the bathroom. The hotel staff claimed it couldn’t be found at the mall, yet I later discovered it available online. I cannot recommend The Edition Hotel based on this experience. The lack of professionalism and accountability here is deeply disappointing, and I urge prospective guests to consider these issues carefully before booking.