The Plaza New York

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Marc Lammers

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Csaba Litkei

An exclusive, very elegant place with great service. It is really close to the Central Park so you can walk in the green if you want. The traffic is always high so be prepared to a long journey from and to the airport if you choose car for travel.

M K

Afternoon tea is a must . Sunday visit was well worth it but again with most New York it's NOT cheap

Tony P

Stayed for total of 6 nights. Original reservation was for an upgraded suite. At check-in I asked if an upgrade was available since we are diamond members and upgrades are always given. They told us they could not offer an upgrade due to low availability,but if we paid they would upgrade us to a bigger suite. So Diamond member upgraded room was not available but if paid it was. Didn't leave a 1st good impression but I opted to let it go and enjoy our vacation. We read on reservation that and Plaza hotel website a welcome amenity for our kid would be provided at check-in. We forgot to ask and they didnt mention it either. I went back later that day asking about it and front desk person apologized and claimed not being aware of any such amenity. Later than evening I asked another front desk person, and they were super nice and aware of the 'kids passport' booklet and gave one to our daughter. It was a fun activity that kept her entertained and engaged learning about the hotel,glad I asked but at such hotel as plaza it should not have been missed at check-in or the 2nd desk person I asked. Our suite was very nicely decorated, very clean and organized. Our room view was the back side of the hotel so it was facing another building, disappointing that we were not given either central park or 5th avenue room views, especially being a dimaond member which we always get at least nice room views wherever we stay. Also we were disappointed the pulled out bed was not made at all, even though it was noted on our reservation and also told the concierge that called us the day prior to arrival. We called housekeeping and they came with sheets/pillows/blankets and setup the pull out sofa bed. Again not a huge deal but I would expect such details to be handled and not having to go through the hassle. We tried the breakfast few days and it was good. One disappointment was their bar cocktails. We had an old fashion on 3 different nights and all 3 times it was made/tasted differently and not good at all. Not what I would expect at the Plaza bar hotel. On friday we asked front desk where would St Patrick's parade pass from the next day. Were told parade was on Sunday and not sure where it would pass from. Google gave us the answer , it was next day and passing on 5th avenue in front of the hotel. That evening we got a notel on our room door explaing St Patricks parade was the next day, to expect several road closures and that we could watch it in front our the hotel. Seems like the front desk folks didn't get that memo earlier in the day. Checkout was not as smooth. Front desk people were not familiar with the ALLCOR rewards program and not able to apply some free suite upgrades and points I had. Even though I talked to the front desk the night before checkout so they had enough time. I was told night manager would handle it, which he didn't. We had to wait for day manager to look into it and as they claimed it was their 1st time handling reward credits. They were able to resolve situation but it took 20 more minutes (good thing we had enough time for our flight) and again not the type of hassle I expect at the plaza for such logistical items, after speaking to that many people/managers. In terms of White glove butler service never really saw anyone or was explained what it offered/was, similar to what other reviews say. Either explain at check-in what the service is and how it can be used, or don't offer/advertise it. Small annoyance with the bottled water, it was complimentary but you had to call each time to bring them to you. It would be better if room was stocked each day with few bottles of water instead of having to call every time. Tried using the 'courtesy' car but every time we asked (morning, afternoon, evening, tried at least 8 times over our 6 days stay) we were told it was occupied and had to wait 30 minutes for it. Either have more cars, don't offer the service. or accept reservations for it. Great location,nice rooms,polite staff but several annoyances made us feel we stayed at 4 star hotel with 5 star prices.