Overview
Nestled in the lush greenery of Akumal, The Sens Tulum Riviera offers an indulgent escape to the heart of the Mexican Caribbean. Imagine waking up to the sound of the waves gently lapping against the shore, the scent of tropical flowers filling t...
Nestled in the lush greenery of Akumal, The Sens Tulum Riviera offers an indulgent escape to the heart of the Mexican Caribbean. Imagine waking up to the sound of the waves gently lapping against the shore, the scent of tropical flowers filling the air, and the warmth of the sun streaming through your room's panoramic windows. Indulge in the extraordinary at The Sens Tulum Riviera, where unforgettable memories and the perfect balance of adventure and relaxation await you. Book your luxury escape today and immerse yourself in the magic of Tulum!
Distance from the beach?
The Sens Tulum Riviera is located directly on the beach, offering guests immediate access to the stunning turquoise waters of the Caribbean.
Distance from the airport
The hotel is approximately 120 km from Cancun International Airport.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurant")
Restaurant
![Bar]( "Bar")
Bar
![Spa]( "Spa")
Spa
![Gym]( "Gym")
Gym
Sens Standard
- 1 King size bed or 2 double beds
- Bath amenities and towels
- Iron and ironing board
- Safety box
- Flat-screen TV
- Air conditioning
- Minibar
- Coffee maker
- Premium Wi-Fi
- Room service
Sens Ocean Front
- 1 King size bed or 2 double beds
- Ocean View
- Bath amenities and towels
- Iron and ironing board
- Safety box
- Flat-screen TV
- Air conditioning
- Minibar
- Coffee maker
- Premium Wi-Fi
- Room service
Sens Ocean Front Sian Ka'an Junior Suite
- Early check-in and late check-out: Subject to availability
- 1 King size bed or 2 double beds
- Iron and ironing board
- Safety box
- Flat-screen TV
- Air conditioning
- Espresso coffee maker
- Minibar
- Turn-down service
- Premium Wi-Fi
- Robes and slippers
- Bath amenities and beach towels
- Jacuzzi or plunge pool inside or at the terrace
- Private check-in & check-out
- Room service
All-Inclusive
The all-inclusive experience at The Sens Tulum Riviera offers the following highlights:
- Oceanfront Resort: Direct access to beautiful beaches and spectacular views.
- Gastronomy: A variety of specialty restaurants serving international and local cuisines. Notable dining options include:
- Arrecifes (Japanese & Mexican fusion buffet)
- Dos Lunas (Italian trattoria)
- La Placita (Tacos & pizza)
- Miramor (Mediterranean à la carte)
- Le Petit Chef (Gourmet sensory dining, at an additional cost)
- Careyes (Adults-only Mexican & French fusion)
- Bars:
- Lobby Bar
- Beach Bar
- Pool Bar
- Sian Ka’an Beach Bar (Adults-only)
- Sian Ka’an Rooftop Bar (Adults-only)
- Coffee & Sport Bar
- Room Service: Available for Sian Ka’an category rooms.
- Water Activities: Includes snorkelling, paddleboarding, and kayaking.
- Fitness Centre and Spa: Kin-Ha Spa and fitness centre for relaxation and wellness.
- Additional Services: Including concierge services, car rental, and a 24-hour reception.
- Guests can indulge in gourmet dining, refreshing cocktails, and a wealth of recreational activities, all included in the premium resort package.
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
3.0
Google reviews (83)
Arash Salehian
I recently stayed at this hotel with an upgraded all-inclusive plan, and unfortunately, my experience was far from the relaxing getaway I had hoped for.
From the moment I checked in, things went awry. The check-in process was disorganized, and it quickly became apparent that the room I was assigned did not match the description provided during booking. I found myself in a frustrating situation, unable to open my luggage and left in limbo for nearly 24 hours while waiting to change rooms. To make matters worse, I was asked to sign liability waivers before even seeing the new room.
During check-in, there was no orientation provided, leaving my family and I to navigate the hotel on our own. Despite paying for an upgraded plan that promised turn-down service, this was never fulfilled. When I requested new towels and water refills, the response time was excessively long—over two hours. When I called to follow up, I was told that I needed to remember the name of the person I had spoken to, which seems unreasonable when issues arise.
The reception staff at the upgraded area were polite but lacked warmth and empathy, which made the entire experience feel unwelcoming. A little kindness goes a long way, especially in hospitality.
I share this review not just to express my disappointment but in the hope that management can take these concerns seriously and make necessary improvements. Guests deserve a seamless and enjoyable experience, especially when paying for an upgraded plan.
Dr. Jenna Price
Overall, giving this resort a 4.5 star as it deserves. Anyone who states this resort is awful is just plain ignorant.
I’ve travelled the world, and this resort is beautiful. Can use some updated paint, yes, but that’s as far as my complaints go.
The food is delicious - something for everybody.
The people are friendly.
The rooms are gorgeous & clean (slightly dated but still beautiful. They smell great, hot water)
And the view, the beach is amazing. The best snorkeling off the beach I’ve ever seen. So many fish. Always calm blue water because the break of the reef.
The restaurants are delicious.
I have no complaints.
Thank you for the beautiful stay!
Shawn Persaud
We were so excited to visit Mexico for the first time! The trip from the Cancun Airport was well over 2 hrs as we stopped at 5 other hotels to drop people off! The staff at the restaurant were frustrated with us arriving late and the available food was poor. The lobby is swarming with 'time share' sellers. Their approach was not a welcome breakfast but a very very high pressure sales meeting! We left the meeting after 3 hrs and very unhappy with the program they were presenting!
Our trip to Tulum ruins was well organized and well worth it. The food was delicious except for the first night. The bar tenders and waiters were so nice. The beach is endless and stunning although you need water shoes as there is lots of coral in the water. The grounds of the facility are beautiful! Would try a different hotel next time but The Sens certainly had some great components!
Wayne Goodridge
We were booked at this resort from February 27 to March 6th. After two nights we could not spend another minute there. So we rebooked at another nearby resort to try and salvage the remaining 5 days of our vacation. There were many issues. The food is horrible , the service is non existent , and our personal safety was compromised. We did file a detailed incident report with the concierge and Air Canada vacations have promised to do their own investigation. This resort is falling apart - paint is peeling , it’s dirty and the pools and facilities should be closed down . To add insult to injury , the resort refused to refund the 15$ per night they charged us upon arrival outside of what we paid through Air Canada Vacations. They suggested we talk to Air Canada about that expense as well. I would not recommend this resort. If I could give a negative star I would.
greg Kalonomos
Very dated resort. Food was 3/5. Lacked flavour. Not much entertainment. Room’s very dated. Our sliding screen door did not lock. Toilet wobbled (no bolts holding it down). Chairs and rugs stained. Beds too soft for me. Felt like a motel room at best. Not enough beach chairs so you need to get up early.
On positive side staff was friendly and beach was good.
This is a budget resort. For those looking for a low price with minimal expectations this is the place for you.
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