The St. Regis Downtown Dubai

Hamad Alshebli

Exceptional Hospitality, Great Location, and Outstanding Service I had an incredible stay at this hotel! From the moment we arrived, the hospitality was beyond exceptional. The entire team was incredibly attentive, ensuring that every aspect of our stay was perfect. One of the best things about this hotel is its great location, just a short distance from Dubai Mall, making it very convenient for shopping and entertainment. The lobby and coffee shop had a beautiful ambiance, and the food and desserts were absolutely delicious. My family and I stayed for two nights, and it was one of the most enjoyable stays we’ve ever had. The staff was also wonderful with children, making our experience even more special. The rooms were spacious, clean, and very comfortable. I initially had some feedback about the cleanliness, and the team immediately took action, providing a deep cleaning along with a thoughtful fruit basket and a sincere apology card—an impressive level of care! A special thanks to Carolina, who went above and beyond at check-in to adjust our reservations according to our needs. Her professionalism and kindness truly made a difference. I also want to extend my gratitude to the entire team for their outstanding service and attention to detail. This hotel truly deserves more than 5 stars for its exceptional hospitality. Highly recommended!

v pats (Vpats)

Our stay at The St. Regis Dubai for our 5th anniversary was nothing short of exceptional. From the moment we arrived, we were greeted with warm hospitality and personalized service that truly made our celebration special. The attention to detail was impeccable—the room was elegantly decorated, and the surprise anniversary setup was a beautiful touch. The butler service was outstanding, ensuring that every request was met with efficiency and care. Dining at the hotel was an experience in itself, with exquisite cuisine and a refined ambiance that added to the romantic atmosphere. The spa and amenities were top-notch, providing the perfect setting for relaxation. Overall, The St. Regis Dubai exceeded our expectations, making our milestone celebration truly unforgettable. We highly recommend this hotel for anyone looking for luxury, elegance, and exceptional service. Would definitely return for another special occasion!

Y

This was my second stay at this hotel, and once again, it exceeded my expectations—especially when it comes to the staff. They consistently provide world-class service, making every guest feel valued. The rooms are always in impeccable condition, and the 24/7 Butler service is truly distinguished among Dubai’s top hotels. They made our stay feel like home—and beyond. One of the highlights of our stay was the in-room private dining experience. The food was exceptional, with a perfect balance of taste, presentation, and quality, making it one of the best in-room dining experiences I’ve had in Dubai. Highly recommended, as it offers exceptional value for money compared to many other luxury hotels in Dubai.

Ahmed Mutlaq

First of all I would thank you for the comfort stay, I had a very bad experience and impression when I arrived with my family. As per the hotel policy the check in time is 15:00 but we made it to the hotel at 16:30 which means we gave some more time for our suite to be ready. Unfortunately when we arrived we found a line of people waiting for their turn to check in and we were standing looking at each other like are we really in 5 stars hotel!! Some of us were disappointed for some issues in the reservations, and the others had to wait for their rooms to be ready for check in! Which made me feel frustrated and I was thinking to cancel my reservation and leave immediately. After that it was my turn to finally had the chance to have a seat and speak to the representative. She was very comfortable telling me that my suite is not ready yet!!!! When I refused to that she didn’t even show me that an apology is required from your respected hotel!! Which made me even more upset and angry about the attitude and the whole freaking experience!! I didn’t not expect that at all! And that was the worst experience I had ever in 5 stars hotel. We noticed an operational issue as well as a very low level of customer service and experience.

Rania Zammou

I had an amazing experience at St. Regis, thanks to the outstanding service provided by Brandon and Caroline. They went above and beyond to ensure a wonderful stay, always attentive, professional, and welcoming. Their dedication truly made a difference. Additionally, the hotel itself is spotless and well-maintained, reflecting the high standards of hospitality. I highly recommend St. Regis and appreciate the hard work of the entire team, especially Brandon and Caroline! Let me know if you’d like any adjustments!