The St. Regis Downtown Dubai

Hamad Alshebli

Exceptional Hospitality, Great Location, and Outstanding Service I had an incredible stay at this hotel! From the moment we arrived, the hospitality was beyond exceptional. The entire team was incredibly attentive, ensuring that every aspect of our stay was perfect. One of the best things about this hotel is its great location, just a short distance from Dubai Mall, making it very convenient for shopping and entertainment. The lobby and coffee shop had a beautiful ambiance, and the food and desserts were absolutely delicious. My family and I stayed for two nights, and it was one of the most enjoyable stays we’ve ever had. The staff was also wonderful with children, making our experience even more special. The rooms were spacious, clean, and very comfortable. I initially had some feedback about the cleanliness, and the team immediately took action, providing a deep cleaning along with a thoughtful fruit basket and a sincere apology card—an impressive level of care! A special thanks to Carolina, who went above and beyond at check-in to adjust our reservations according to our needs. Her professionalism and kindness truly made a difference. I also want to extend my gratitude to the entire team for their outstanding service and attention to detail. This hotel truly deserves more than 5 stars for its exceptional hospitality. Highly recommended!

Francesca Ballabio

I don't know how the reviews are not 5/5 My staying at St. Regis was excellent! The staff was extremely caring: my partner got injured during a trip in the desert and we got fully assisted, from the security till the concierge: we got medical assistance, daily calls to check that he was feeling better and lot of care (i.e. every day the pool guy was providing him ice and advice on how to move his knee). This is just an example of how people working in st.regis can make you feel like queens&kings. I loved every day of my holiday in Dubai. We also tried Basta and Tabu restaurant and both of them delivered excellent food. Overall, I cannot find any negative aspect! I would 100% recommend it. Cherry on top, on our last day we found a slice of Opera cake in our room: you definitely know how to let people come back!

v pats (Vpats)

Our stay at The St. Regis Dubai for our 5th anniversary was nothing short of exceptional. From the moment we arrived, we were greeted with warm hospitality and personalized service that truly made our celebration special. The attention to detail was impeccable—the room was elegantly decorated, and the surprise anniversary setup was a beautiful touch. The butler service was outstanding, ensuring that every request was met with efficiency and care. Dining at the hotel was an experience in itself, with exquisite cuisine and a refined ambiance that added to the romantic atmosphere. The spa and amenities were top-notch, providing the perfect setting for relaxation. Overall, The St. Regis Dubai exceeded our expectations, making our milestone celebration truly unforgettable. We highly recommend this hotel for anyone looking for luxury, elegance, and exceptional service. Would definitely return for another special occasion!

Y

This was my second stay at this hotel, and once again, it exceeded my expectations—especially when it comes to the staff. They consistently provide world-class service, making every guest feel valued. The rooms are always in impeccable condition, and the 24/7 Butler service is truly distinguished among Dubai’s top hotels. They made our stay feel like home—and beyond. One of the highlights of our stay was the in-room private dining experience. The food was exceptional, with a perfect balance of taste, presentation, and quality, making it one of the best in-room dining experiences I’ve had in Dubai. Highly recommended, as it offers exceptional value for money compared to many other luxury hotels in Dubai.

Sarah M

Absolutely loved my stay at the St. Regis Downtown Dubai! The location is fantastic and the hotel itself is beautiful. The staff were incredibly helpful and accommodating with every request. This was my second stay and the service has consistently been excellent. The rooms are spacious and beautifully designed. The pool area is serene and relaxing. I requested a special balloon surprise in my room, and they went above and beyond to set it up. They even surprised me with a birthday cake! It was a truly wonderful experience.