Tivoli Lagos Algarve Resort

Oliver Noles

This resort is so nice! I was a little concerned originally when booking because some recent negative reviews, but we had the best time! It deserves a lot more than the current 4.0 rating. Yes while the hotel is showing its age a little, it feels super cosy and the rooms were lovely and clean. The outdoor pool area is gorgeous and the poolside bar has a great cocktail selection and good prices. All the staff were helpful, welcoming and friendly. The breakfast offering was amazing! So many choices and everything was delicious. There is a massive free car park and a paid underground car park within a short walk. Overall 10/10, can’t wait to come back and visit again. Thank you 🙏

wbcc557 wbcc557

Jet 2 holiday. My first visit, but friends had stayed before, so I wasn't put off by the negative reviews. We had a standard excell room on the fourth floor ( maybe because my friend had stayed before and had another booking) with a view over the rooftops towards the marina. The room was fine. Clean, serviced daily, nice bathroom with bath, air conditioning, complimentary water, mini bar, good wardrobe space and a private balcony. Superior rooms have hot drink facilities. Breakfast was excellent, although the hot food could be hotter. Bucks fizz was a nice touch. Good pool, which was very chilly, and sunbathing area, towels provided. Staff were all friendly and helpful. We were delighted that on our last day with a 7.30 am pick up, we were able to have some breakfast at 7am. I can understand why rooms at the front of the hotel could be noisy , as the hotel attracts groups of golfers. The hotel is also popular with Americans, who can be noisy. A very nice 5 night stay and I'd definitely go again. I almost forgot, the location is ideal, close to the marina, bars and restaurants and a short walk to the old town

tina

Best hotel experience - we booked 35 rooms at the start of September as a group booking for our wedding and I must say the service, the rooms and the staff are exceptional! Everyone was soo friendly, soo helpful and we had the most seamless experience. The reception staff were amazing we were able to use their spaces around the hotel to gather our guests for games nights etc and they really accommodated for us. The hotel staff took away all the stress that any couple planning a destination wedding may have. In case the reception staff do not remember it it is Tina and Meetesh room 1523 booking from 30/08-05/09. Thank you for making our wedding stay a great one and that to for not only us but our 60 guests!

Kristen Gray

Hotel stars should be re-evaluated each year - I can absolutely see how this WAS a 4-star hotel but to claim that presently is reaching. The hotel is dated and sadly not being taken care of - it looks tattered and worn from the outside and while there are moments of great inside, it needs some reinvesting in. The beach club is a whole other disaster I mention below. When we checked in, there was live music happening that was so loud it made it impossible to hear the lovely gentleman at the front desk. He did tell us they upgraded our room which was nice. The room itself, didn’t feel like an upgrade. It was a “suite” which was 2 rooms but cold, sparsely furnished and very dated. As we got into our stay, it wasn’t just dated, things were broken (the ATM) and it just seemed like one thing after another. First, the shuttle to the “beach club” which we were told about upon check in and given a schedule for was broken and instead of informing the guests, there was a group of us sitting outside the lobby waiting and waiting until I finally went in to inquire and the young woman at the desk told me the large bus was broken and there was a smaller one making rounds and would be there soon. Not once did she mention (or anyone) that the pickup was not right out front but around the corner where there was ANOTHER uninformed group waiting that got on the small van forcing us to wait another 20 minutes. 45 minutes later, we were shuttled to a parking lot where we walked down a path to not a beach club but a small pool with a snack bar and cafe. We were told at check in to get towels from the pool at the hotel or the beach club, when we asked they refused and said we had to get them at the hotel. No one on our shuttle had towels from the hotel so it wasn’t just us AND the gentleman told me, quite rudely, that he’d “tell the hotel again but he doesn’t know how many times he can keep telling them” and that was that. 45 minute wait for an overprice warm beer, no towel and a “manager” that couldn’t care less. We ubered to a local beach bar and never looked back. The photos on the website of this hotel and the beach club cannot be from the last decade, it’s complete deception. When I tried reaching out to Tivoli at the corporate level, I got someone in Madrid who told me someone would reach out and that never happened. When we went to the Tivoli in Lisbon, we were blown away by the atmosphere, the food/drinks and service, we were thrilled to visit another location in Lagos - what a disappointment. The worst part is no one even asked us how our stay was when we check out. I don’t know who is managing this location but they could use some coaching from the Lisbon team.

Nuala Cronin

Misleading, Overpriced, and Poor Value I wouldn't stay here again or recommend it to others. This hotel is seriously overpriced for what it offers, and I’m genuinely surprised by all the glowing reviews. The photos used to advertise it, especially on Expedia, are misleading at best. The beach club shown prominently is actually a 10-minute drive away and not part of the hotel itself. Access to it also costs extra, which wasn’t made clear during booking. The condition of the hotel was beyond underwhelming. The hallway outside our room stank, had a mouldy, stained carpet, and flies (see pictures). The whole place needs a proper deep clean, specifically the pool area/ outside. It’s in desperate need of some updates, especially if they’re going to continue being as stingey as they were. They charged extra for absolutely everything — including in-room coffee (€1.50 per pod) and even just to open a bottle of wine previously purchased to drink in our own room (€5). Water in the lobby was limited to a tiny glass, and when I asked if I could fill my water bottle (during a 38 degree day), a staff member said “no - that’s how wesell more water, obviously.” That really summed up the overall attitude, cutting corners while charging premium prices. The only upsides of this hotel was a decent breakfast spread (you get charged if you bring any food out of the breakfast room lol) and the location is convenient. But the hotel doesn’t live up to its own advertising or basic hospitality standards. They need to reinvest all the money they’re charging into cleaning, maintenance, and more honesty in their marketing. I wouldn’t recommend staying here.