Venus Beach Hotel

rami hassnen

We were two families traveling together and reserved four rooms at this property. Regrettably, our experience fell well below the standards expected of a five-star establishment. The guest rooms and furnishings appeared inexpensive and lacked comfort, and the interior of the property is clearly in need of maintenance and repainting. A key reason for selecting this hotel was the advertised spa; however, upon arrival we were informed that the spa was closed “until further notice.” Despite this, promotional photographs and descriptions on Booking.com continue to feature the spa, which is misleading to prospective guests. Throughout our three-night stay, we repeatedly had difficulty obtaining drinking water for the rooms. The swimming pool closes at 18:00, which significantly limits guest use. Breakfast offerings were minimal and inconsistent with the expectations of a five-star property. When I politely requested that my eggs be prepared in a particular manner, the cook dismissed the request and responded in a manner that I found unprofessional. Adding to the inconvenience, guests are not permitted to bring food and waste from outside the property, despite the limited and unsatisfactory dining options on site. Considering the price paid, the overall value was disappointing. As a professional in the hospitality industry with extensive international travel experience, I have rarely encountered service and facilities so misaligned with their advertised rating. I sincerely hope management addresses these issues in a meaningful way for the benefit

Ola Podinski

We stayed at this hotel in September 2024 - exactly one year ago - and to this day I can’t get the horrible experience out of my head, which is why I decided to write this review. On the first day, we arrived early in the morning after a sleepless night due to the flight. We entered the hotel and were shocked: there was no atmosphere at all, just a strong smell of rotten eggs everywhere. No fresh or pleasant scent, only a disgusting stench. The hotel staff was extremely indifferent - they could see how exhausted we were, yet no one even suggested we go down for breakfast, which was already included in the price. Eventually we realized it was for the best, since the breakfast was terrible anyway: tasteless, with no variety, and the atmosphere felt more like a funeral than a vacation. The hotel itself is very outdated, the bar is ridiculously overpriced, the pool is freezing cold due to the sea winds, and everything feels old and neglected. Some specific incidents that stood out: There was a strong sewage smell in the room. After two hours, someone came with an air freshener spray - that was their “solution.” We brought sushi to eat in the terrace area, which is basically part of the lobby. A waitress from the bar (which is not even close by) told us to leave because “only bar customers can sit here.” The bar had almost no selection, the prices were outrageous, and there was only one waitress who acted like she was doing us a favor by working. All the towels were stained and looked disgusting. Overall - a huge disappointment and a week of pure suffering. It was my very first time abroad, and instead of enjoying myself I just wanted to go back home.

Katarzyna Naborczyk

Disappointing Stay – Definitely Not a 5-Star Hotel! I recently spent a few days at this hotel with the all-inclusive package, and I have to say it was a massive disappointment. This is absolutely not a 5-star hotel. At best, a very weak 4 stars, and realistically, it feels more like a 3-star property. I left feeling dissatisfied and frankly quite misled. We arrived around noon, fully understanding that check-in is from 3pm. However, when I politely asked if we could have lunch while we waited, I was told we'd have to pay extra. I travel a lot and have stayed at many all-inclusive resorts around the world, and in every case, guests are welcomed and encouraged to eat or enjoy the facilities even before check-in time. Here, it was clear - you are just a walking wallet to them. And that’s ironic, considering how much food goes to waste in such places. It's obvious that the owners or management have not visited truly high-standard hotels themselves. The all-inclusive offer was incredibly poor. There was very limited choice at every meal, and the quality left much to be desired. Don’t be fooled by the management's responses claiming there are over 100 items on the menu, unless they’re counting juice flavours, coffee types (which, by the way, was awful), and a few sauces. The reality was: barely anything worth eating. The atmosphere during dinner was also quite unpleasant. The restaurant managers were visibly rude to the staff, creating a tense and uncomfortable environment. You could see the servers rushing around nervously, clearly afraid of returning to their station without dirty dishes in hand. I overheard how managers were speaking to them on several occasions and honestly, it was disgraceful. One particularly shocking moment was when I went to the bar to ask for a bottle of mineral water. The lady grabbed one, saw my all-inclusive wristband, put it back, and told me I could only have soda water with all-inclusive. So let me get this straight: if I pay in cash, I get proper water, but if I’ve already paid for all-inclusive, I’m given the cheap stuff? That’s simply unacceptable and frankly disgusting customer service. I paid for that "stupid" water when I paid for the package! Another issue: the water on the floor in the bar area after it rained. It was very slippery, and nobody came to clean it up or even put a warning sign. This shows a complete lack of care for guests’ safety. One of the most ridiculous rules was the ban on bringing food or drink from outside the hotel. They claim it’s for “health and safety”, but everyone knows it’s just about making sure you spend money only at the hotel. I'm an adult, no one should be telling me I can’t have a snack or drink in my own hotel room. Thankfully, there's a Lidl just across the street, where you can buy proper sparkling water, unlike the awful one they serve inside. As for the rooms, we could hear every single word from the neighbouring room. There was just a door (not even a wall!) between us. The main door to the corridor also had gaps, so light and noise would come in all night. This is not what you expect from a 5-star hotel. The room’s furnishings were incredibly cheap: a broken plastic chair, a thin plastic toilet seat, chipped mirror in the bathroom, dirty curtains and windows, and an overall dated, worn-out look. The bathroom clearly needs renovation. The outside areas were no better – neglected plants, dried-out landscaping, exposed wires and pipes sticking out of the ground, and broken tiles creating trip hazards. The hotel simply doesn't look after its surroundings. The only positive thing I can say is the location and the view, which were genuinely beautiful. But that alone is not worth the price or the "5-star" label.

Doug Gordon

This hotel is a cheap 5 star hotel. And the cost represents fair value. However, there is a lot of work needed and it looks like the management is working to a tight budget thus making the interior in places look more like a 3 star. On arrival, I was given a piece of paper saying the rooms would not be cleaned until 10am… at 9am when I was still in bed asleep the cleaner walked in. The cleaners were also very noisy from 8am every day. I will say the rooms themselves are nice, with a decent bed, although the bathroom not made for two people. There is also not much in the area other than the hotel and a couple of restaurants. I stayed on the south side of Paphos in a 4 star hotel last week and it was much better. I will say the beach 150m away is lovely and there is smooth sand getting into the sea. The buffet food is also not great compared to the 4 star I went to last week. I didn’t go half board as I thought I would eat out. There is a gym with a cross trainer, a rowing machine and a few free weights and that’s it. The restaurant and bar staff were very nice and the reception seemed nice as well.

A Moritz

We had a wonderful stay at Venus Beach Hotel! The staff were kind and welcoming, the service was excellent, and the hotel itself is beautiful and very comfortable. They even surprised us with sparkling wine for a birthday celebration, which made our trip unforgettable. The only small downside is that the hotel is a bit dated, but everything else was truly outstanding. Highly recommended