Nahian Nusrat

Great hotel- food was good, view was awesome from the front and back of the hotel, very clean and highly maintained property. Access to everything was smooth. Check in and check out was easy. Staff are very polite and sweet. When you ask for help, they really try to help. Spa was great but little expensive. Minor issues- the entertainments within the property could be more fun but it was a little slow and boring. Every night the shows and songs were more focused on Jamaican culture. So we were not familiar with the songs or shows. The options for meat in the buffet could more. It was only one or 2 meat dish.

SC K

Avoid this resort until the problems are fixed! I thought the pictures other recent reviewers posted about the water leakage were mine. The dining situation is just as bad. My family stayed 4 days, and we ate every meal at the same buffet. You can not get a reservation at any restaurants requiring reservation. As soon as I checked in, I tried to make reservations. Nope. All full and can only book a day ahead. Next morning at 7AM when the booking opened, it was already full for the following day. This happened to everyone I spoke with. I tried to meet a manager, and I was told to come back at certain time. And when I did, I was told to come back again, again, until I gave up. Last night after I finished the dinner, a manager showed and said he could've booked us the reservations if we met earlier. Seriously? It would've been better if he never showed. The night we got back home, my daughter broke out with rash. The pediatrician diagnosed her with bacterial infection from dirty hot tub. I called Hilton to let them know. The representative took notes, and said I will hear from a supervisor within 48 hours. I never heard back.

Oliver D

A perfectly serviceable but generally unexciting resort hotel, catering primarily to families from North America. More a  3 star plus than a 4 star. As other reviewers have commented, it really needs a major refurbishment (not much appears to have been done since it was built 40 years ago), especially bathrooms, and though some of the common area roof leaks when it rains, there's a team working (very slowly) on fixing that, meanwhile none of the leaks have any effect on guests. The food is average. It's easy to book the service restaurants using the app as long as one remembers to do it soon after 8am the day before, but one goes for a better ambience and having table service – the food itself is no better, and arguably not as good as the main buffet restaurant. The main bar is a disgrace, on an outside terrace with uncomfortable and shoddy metal furniture, probably deliberate to dissuade one staying and asking for a second drink. Staff are almost all charming and helpful (shout out to Dennis at the front desk who resolved our only issue quickly and effectively), the only exception being the Rum Factory duty manager who was far from welcoming and appeared to preside over a chaos of uncleared tables. One can walk across the golf course in 15 minutes to the Rose Hall shops – but just for  the outing, as it's all touristy stuff. Nice bar though. Another 10 minutes uphill walk gets you to Rose Hall itself, one of the scarce tourist attractions in the area and worth an hour or so of your time. Getting to Mo'bay itself, if you don't want to pay inflated hotel taxi prices, is easy – just walk out on the main road and hail a passing Route  (shared) taxi. People will tell you it's risky, but we thought it was not only cheap but fine and fun, if crushed. Maybe not at night, though. Four stars for what it is.

Michele Garcia

I am extremely disappointed with this resort after reading the reviews. For this being a Hilton property and the high reviews we were excited to stay. Unfortunately this is the worst all inclusive resort we have ever been to. There is an extreme lack of top shelf liquor and out of ingredients needed to make standard drinks. They seem to struggle with food choices as well, they were out of several items at each restaurant we went to during our stay. The staff id say 50% friendly and the other 50% rude. The property itself has had moderate renovations, still very outdated. Our room in particular did not have great ac, and no ceiling fan. It was unpleasantly hot in the room. While speaking to another guest she informed me her room was much cooler on the opposite side of the resort as well as the room was updated much more. The ballroom was a complete mess, not that any activities took place in there but every time it rained you could see all the rain coming through the walls, there were towels throughout the resort to collect all the puddles of water from the rain. The entertainment was mediocre at best. Every time we went to the lobby I saw people complaining about different issues. For this being a Hilton brand we are extremely disappointed, we have stayed at many all inclusive hotels and to rate this the worst says a lot. We spoke to the manager and executive chef about the issues we experienced since we arrived here. We were told the lack of food and alcohol falls on the executive chef which is why he was bought out to speak to us. When trying to order vegetable pizza one day at one of the restaurants the worker was extremely rude when I asked if she could make one. She adamantly refused and said they are not allowed to. I found this very unbelievable as we were told they shave made the pizza as requested. We continued to experience the lack luster food and beverage choices. The drinks are very watered down or sweet. I can say the jerk chicken shack is delicious if you make it before they run out! The coffee shop is very good as well. Most of the food is very hit or miss. We received most of our food cold or barely warm. We spoke to several guests and many expressed concern about the resort. I’d definitely recommend you to pass on this resort, we are extremely disappointed to be here for our anniversary as we had higher expectations.

Shauna Mugavero

Fantastic staff and experiences! The grounds are so well kept, and it’s an amazing place for families. Highly recommend! Rooms were clean and VERY well kept up with house keeping. Exceeded expectations. Food was just fine for an all inclusive!

S Mitchell

I first visited this property a year ago for my birthday and absolutely fell in love. I returned this year with my family but this experience leaves a lot to be desired. Our room, has been without hot water since we arrived on 12/4. There are apparent issues with water and heating as there is no working hot tub and there has not been one our entire stay. My parents in the B building have hot water and water pressure and it’s been insane going to another room just to shower. My parents have a 2 bedroom butler suite. Their butler Keen, has been awesome. Very accommodating and will do his best to meet your requests. My first visit I fell in love the food here. I did see a review citing issues with seating/accommodating larger parties, that has been true with this visit. We are a party of 6 plus one high chair and reservations have been horrible. (Also hate that Pier side is closed but that is absolutely out of their control and I look forward to it reopening if we come back. I’ll give it a solid three stars. I wish there was a working hot tub and we had hot water. But other than that. It has been a good family vacation.

tammy dailey

Loved this property! The food and staff are wonderful. Jerk chicken on the beach is a must! Fresh juices at the spa delicious! Only letdown was the over 2x price of all spa services. My monthly spa service is only 75$ Just can't spend 200$ on vacay for a massage. Jewel Grande read the room and lower the prices at spa and it will be busy. The masseuse were walking the property everyday trying to book appointments. Several guests I spoke to said the same thing. So there is your market research -- your welcome! Would have loved a free shuttle to nearest shopping center when it rains. That would have been over the top service.

Jaevion Nelson

This is actually one of my preferred hotels, especially in the Montego Bay Area. The hotel is quiet, staff are courteous and very helpful and the banqueting and events team is superb. I love the set up of the place. The food is great. I was a little disappointed that the buffet is not available in the evenings for dinner but it forced me to try the restaurants which I don’t typically do. I had an amazing meal at the international restaurant that is located in the lobby. The bartenders know how to make a mean drink too, if you like it strong. Don’t worry, you can get something that’s not strong too.

Mohamed Jameel Dungersi

Our family recently visited Jewel Grande for the second time. We especially enjoyed the large spacious accommodations in the 2 bedroom suites with the terrific ocean front views. Our butlers (Neo and Paul) were always available to help with any arrangements needed and easy to communicate with. The icing on the cake for our stay was the extraordinary care and hospitality we received. In particular, the chefs Volae and Donald went above and beyond the call of duty to facilitate delicious halal meals for our family. We were absolutely blown away with the attention to detail and care they offered our family throughout our stay. From acquiring halal meat, to the preparation and service, every step was handled exceptionally and with a smile. Thank you again for your hospitality. We look forward to visiting again in the future.

Richard Pabis

This property is definitely a gem, boasting beautiful features and a lovely ambiance, but let's be real—it’s not exactly a wheelchair-friendly paradise. With limited access points and a few tricky spots, navigating can feel like an obstacle course rather than a leisurely stroll. However, with a bit of creativity and some helpful assistance, you can still enjoy what this place has to offer. It’s worth a visit, but just be prepared to tackle a few challenges along the way!

Spencer Bednarz

Everything about this resort was awesome and we would recommend. Top service and quality across the board. Amazing food Quban an on the entertainment team was the star of the show. He made our trip a wonderful experience. Toni serving at the seafood and steakhouse was phenomenal, her service was always above and beyond. I would recommend this resort to anyone looking for a great getaway in the sun. We will be back

Brooke Rochman

Wedding at Iberostar Rose Hall Suites - October 2023 My husband and I got married at Iberostar Rose Hall Suites in October 2023, with 111 of our family and friends in attendance, and overall, we had an amazing week! The resort is beautiful, the food was delicious, and the entertainment was top-notch. All of our guests had a fantastic time, and we made so many wonderful memories. A special thank you to Ruth and Romaine, the entertainment crew, for making the week so enjoyable. The resort is very family-friendly, and it was a perfect setting for our celebration! However, as a bride, I would not recommend getting married here. Despite all the positive aspects, there were several significant issues on the wedding day that were extremely disappointing. After numerous Zoom calls with the wedding team and our vendors leading up to the day, we encountered serious problems when it came time to execute the plans. The most frustrating issue was the lack of communication. Our wedding coordinator, Natasha, appeared to be overwhelmed with too many tasks and not enough support, which meant I was often left alone without assistance throughout the day. The coordination issues were compounded by problems with the florist, who failed to deliver on several key aspects of the floral arrangements, despite being pre-booked for both the tent setup and flowers. Additionally, the weather didn't cooperate. It rained heavily, and there were no umbrellas provided, leaving my husband and I completely soaked before the reception even began. We were supposed to have our reception under a large tent on the beach, but when we arrived for the event, we were shocked to find that the setup was incomplete. Broken glass was left near the bar, the chandeliers were missing, tables weren’t dressed, and our head table (the bride and groom's table) had no flowers for the entire reception. Due to the rain, we got separated from our guests — we had to run to the tent in the downpour while our guests were shuttled to the lobby. The lack of communication and planning left us drenched and stressed. The whole situation was extremely disorganized, and we were left to deal with it without any guidance or help from the staff. While we are grateful that our guests had a great time and we were able to enjoy some moments despite the chaos, the lack of preparation and poor communication really detracted from what should have been a magical day. For future brides considering Iberostar Rose Hall Suites, I would recommend seriously evaluating whether their wedding team is ready to handle the details of your big day.

Pavel Soskin

We are here now and it's amazing. The part of the hotel is under renovation but they managed to make it not affecting the other part. The beach is very clean and you can always find a lot of vacant sunbeds. Rooms are very cleaned and well maintained, we had not even one complaint. We've been surprised in a good way with the service here, even we are pretty experienced. The stuff is just brilliant! We couldn't find words to describe their kindness and professionalism, they are really happy to assist you. They remember all your preferences after the first order, your glass is always full and your plate is always clean:) And it happens regardless tips. Kelisha, Sonia, Kerry, Kerry An, Jimmy and all the others - THANK YOU for your hard work, you made our stay remarkable and unforgettable. Highly recommend, will come back!

Stella Hondros

Amazing resort on the beach, great kid activities, amazing food, great entertainment and the staff is amazing!!! Everything is clean and cared for like it’s your own home. Amazing place! Tevin in entertainment was awesome too! The kids loved him. The friendliest and most caring staff that treat you like family. Best trip ever!

David Drozd

Thoroughly enjoyed our stay! Had only a minor problem with door cards but they were accommodating especially after missing our excursion. We were able to get it booked for the next day. Jules is the best bartender, he makes the best old Fashioned. Quban provides the best entertainment with his singing and dancing and enhances the vibe of the hotel! Amanda is on the spot with providing drinks on the pool patio! The greek restaurant was probably our favorite followed by the surf & turf restaurant.

Francisco Santillana

The experience was like no other. The food was very high quality! The service was impeccable, everyone was nice and ready to offer any assistance. The rooms and hallways had great air conditioning too despite the real hot weather conditions. Honestly there’s nothing i can think of that needs any improvement. You can tell that Hyatt is dedicated to ensure the highest quality of resort experience. You will not regret it.

Joshua Franklin

Great property and amazing staff made our Thanksgiving week trip amazing. Parts of the hotel are in need a some repair, but overall, it was very nice. 1st, the food. We do 1-2 Caribbean trips each year and never stay at the same place....but we may return to this one. This hotel's buffet was by far the best! Plenty of options that would satisfy most people. Was it 5 star dining? No, but it was great, especially for the quantity needed. Specialty restaurants were good too. For the drinkers who read this, they serve fairly descent brands (not quite top, but definitely upper shelf) that werent watered down. That too was 100% ok in my book. Only downfall was the club level room. The only benefit is being on the top floor. Yup, the only. Overall, this property was great and thank you Hyatt Ziva for the awesome experience.

Tangelia Jackson

When you first get to this property and see the guard house, you may think, OMG. As you continue to ride , you see how beautiful the property really is. You are greeted by everyone (with rum punch of course) and they make sure you are taken care of. The food is really good from the buffet, different restaurants to the pool side food. This hotel is located on a beautiful beach that you can actually enjoy. It was nice sitting under the palm trees and feeling the breeze. The entertainment is really nice as well. During my stay, I became a little sick. The manager, Russell Jackson and housekeeping Ms. Rose get 10 stars. I can't believe how they took care of me, checked on me often and made me feel as comfortable as possible. Thanks again everyone for being so nice.

Joseph Brown

Very nice place . Typical of all Hyatt ziva hotels. Extremely nice staff. May need a little tlc in the near future. We ate at 5 different restaurants on premise, 4 were great, one was okay. Great place to relax and hear the waves from your room with views. Drinks are 100% real top shelf liquor. Johnny Walker, black and red at no additional charge.

Himanshu Jain

We went there as a family of 10 people including 6 adults and 4 kids, we booked 3 rooms. We had loads of fun. Resort staff was very nice and polite. I want to bring attention towards dining service, we all are vegetarian and need special food, resort dining accommodates our dietary requirements and prepares every day to customize food specially thanks to food department manager Mr. Partha and chef Israeli. We will return again.

88 245

My wife and I are having a great experience here at Moon Palace Jamaica. The food has been good and service has been fantastic. People are extremely friendly and willing to help. I'm leaving this review due to the negative reviews that sound like they should be left for another hotel. Although, this resort is a little older than the last four we have stayed at here in Jamaica.. The junior suite has been cleaned daily and the mini bar restocked without issue. Some people have a poor disposition and will never be satisfied anywhere they go. I would recommend this resort to anyone looking for a relaxing stay with excellent service/food.

Paige Morgan

Moon Palace is a great hotel! The staff are amazing and welcoming. The food was great, especially the jerk Hut. The cocktails were VERY strong! There is also an area for dolphins towards the rear of the hotel, which was a great example. We also went on a sunset which was fun. I just wish there was more exposure & encouragement for tourists to visit the local market and shops in the surrounding area.

Alkeria Jackson

Dear Moon Palace Jamaica Team, I recently stayed at your hotel to celebrate my birthday and had high expectations for a memorable experience. I always stay at Bahia which provides excellent 5 star, but I wanted to give the Moon Palace property a visit. I informed the staff ahead of time that I would be celebrating this special occasion at your property, but unfortunately, I was disappointed by the lack of effort to make my stay feel celebratory or special. Given your reputation for excellent service, I was hoping for at least a small gesture to acknowledge the occasion, such as a note or room decoration. I felt overlooked during what should have been a joyful and memorable stay. Also I would like to say that my bathroom had blood on the walls of the shower. Was the room even expected before allowing guests to stay in there? The room was very outdated as well. I wanted to share this feedback in the hope that it helps improve the experience for future guests celebrating special occasions at your hotel.

Jose Mesia

During my recent stay at the Moon Palace in Jamaica, I had the pleasure of interacting with Jacqueline, who works in the snack and beverage department during the show time at night. From the moment I approached her, her friendly demeanor and warm smile set the tone for an exceptional experience. Jacqueline’s attentiveness and dedication to customer satisfaction were truly top-notch. She went above and beyond to ensure that all our needs during the shows were met promptly and with the utmost professionalism. Her ability to balance efficiency with genuine care made her service stand out. It’s rare to encounter such outstanding customer service, and Jacqueline made our stay all the more memorable. She is a true asset to the team, and I look forward to returning for another great experience.

Quamina Image

Beautiful place. Surrounded by beautiful water and people. It’s right downtown in the heart of Ocho so going off campus is a huge plus. Not so much as romantic as some other resorts. This is more for family or a place to visit when wanting to get away.

Danny Trampe

Room was amazing! The staff handled everything so fast and never bothersome when we were in the room. Loved having a patio entrance, nice touch. Concierge was fast acting and always attentive to our every need/want Kids Camp - WOW!!!! The entire staff was amazing, beyond our wildest expectations. Our son has Autism and they were so great with him, truly beyond anything we could have hoped for. Special shout-outs to Janay (at pool bar near Pirates Island) for being super good to us. She is a true gem. If there was any improvement we would recommend is that during meal hours, lower the volume of music near eating venues. Our son was bothered by it, he wore headphones but would have been great if music was not so blaring near (especially the Mill) dining areas.

Matt Van Thyne

The amenities and beach are the highlights from our trip. Glass bottom boat, snorkeling, hobie cat sailing, kayak, paddle board, etc. are all included. Good higher end liquor selection. Lots of kids activities with Sesame Street. Many local attractions to visit to include Ricks Cafe and shopping. Place is very safe and the drivers are all knowledgeable and helpful. Food and service were both good and not great. We paid for a concierge room and multiple times was unable to get service during normal hours. Rooms and pools were also not very clean. Main reason for not getting 5 stars.

Jermane'S Views

Julia from housekeeping was incredible. She paid close attention to every detail and made sure my room was spotless and smelled amazing the entire week I was there. She truly made my stay. Tommy, the wedding planner, was also fantastic—she pulled everything together beautifully for my wedding. Overall, my experience was great, but I just have to give another shoutout to Julia. She made my week. Room 417 10/21/2024-10/28/2024

Shelly Ann

I cannot say enough amazing things about Tommy our wedding organizer at Beaches. Planning a wedding can be a daunting task, but having someone exceptional to organize it can make all the difference. She was professional and paid meticulous attention to detail. From the moment you engaged her services, Tommy took the reins with enthusiasm and expertise. She began by sitting down with us to understand our vision and preferences. Tommy listened intently. With a clear understanding of your desires, she crafted a detailed plan that encompassed every aspect of the wedding—from the venue setup to coordination. Tommy’s organizational skills shone as she ensured nothing was overlooked. As the big day approached, Tommy was a calming presence, coordinating rehearsals and ensuring that everyone involved was on the same page. On the day of the wedding, she was the first to arrive, overseeing the setup and making sure every detail was in place. From the arrangements to the lighting, everything was executed flawlessly under her watchful eye. Throughout the ceremony and reception, Tommy was there and was discreet yet attentive, making sure everything went as planned. She handled unexpected challenges with grace, ensuring that the day flowed smoothly without any stress for us. By the end of the wedding, guests were raving about the beautiful decor, the perfectly timed events, and the overall enchanting atmosphere. You felt an overwhelming sense of gratitude for Tommy’s hard work and dedication, knowing that her exceptional organizational skills had transformed your dream wedding into a stunning reality.

Harvey Lewi

We had a private villa with butler service. What's not to like? OK, the 90 minute drive from the airport on roads full of potholes wasn't the most fun, but the resort was great. One of our butlers was amazing. The other was good, but not as good as the first. The food was very good, but not remarkable. Even so, our family had a great vacation.

Marian Wallace

This is hands down the best resort I have been to.From the day we arrived every single staff member we encountered provided us with excellent customer experience and I mean every single one,the properly to breath taking,the food is amazing everything was exceptional..... I am sitting at the pool side writing my very 1st review.....Thank you Jewel

Mary K

Used to love this property, before they only allowed 2 people per room. It's a family resort! Whose ever heard of reserving a room solely for 1 child, 8 years old??? Or yet what if he were 2 or 3??? . Also the rooms used to be more comfortable, offering a couch in the sitting room, not 2 chairs. Very unhappy, will be giving my business to better true family resorts with more comfort for your buck.

Zene Andy

Want to give a big shout out to Tamale! She does an excellent job. Keep up the good work my dear. Also want to extend a big thank you to all the workers especially the dining room servers for being so polite and hardworking. My husband and I spent just a few days there and we had a great time. There are a few things that we weren’t pleased about but overall we had a wonderful and time.

Marleise Rashford

Visited with my family summer 2023. Had a great time. Restaurants are amazing. Staff very helpful n kind. Got a mani pedi at the spa. Felt so good. Excellent spa staff. Very attentive. Beautiful property. Enjoyed the piano bar. Pools are beautiful. Will definitely recommend n go back again.

Jennifer Valenzuela

Just got back from a fantastic trip. The resort is small enough that you can find your way around easily, but large enough that you have variety. First there is Janice, the best bartender I have ever met, make sure you tell her I say “hello” and try her ladder of drinks, also encourage her to make a ladder with shots (someone give this lady a raise or another day off). Then there is the entertainment staff, I am so sorry but I’m terrible with names, you know who you are. What a good looking fun bunch you are, had so much fun with you all. I will agree that the rooms need a little work, most of the bathroom doors don’t shut, but the staff make up for the facility, I can’t say enough great things about them. If you ever need a cab anywhere ask Shaneka (restaurant manager) for Cole, he is the kindest man you will ever meet. Thank staff for such an awesome vacation. xoxo