Alex Grow

My stay was in 2022 but I can’t wait to return. The staff was all great when we stayed. The pools and swim up bar were great. I loved the random stray cats and how friendly they were. We went for our honeymoon and had a bottle of champagne and chocolate covered strawberries waiting in the room. The views were great. All the food was amazing and they made it so easy to make reservations for the restaurants. Comparing this one to the all inclusive I just stayed at in Cancun, I would come back here every time over Cancun.

Dan Tsatsos

After reading all the reviews I was so scared to travel to this resort and even considered canceling so many times. I am so happy that we didn’t because we had one of our best family vacations ever. All the staff from the ent team to the restaurants/bar, check in, coffee shop, house keeper were great. I golfed just about everyday at beautiful Cinnamon Hill and White witch while the kids enjoyed the beach, water park and lazy river. It was super easy because the concierge would ask for someone from the course to pick me up in a golf cart. The food was good as well and I liked that it wasn’t international food and there were a lot of good local dishes like jerk chicken, curry shrimp, patty’s, rice and beans in addition to everything else. Now is there room for improvement…of course! The water pressure in the rooms wasn’t the greatest but the shampoos/soaps were great. The culture of saving chairs has got to stop but this isn’t a Hilton Rose Hall problem this is bigger than that. The only other improvement for this site would be finding a reservation process for restaurants that works better than the current one(I really feel bad for the hostesses). When I spoke to one of the managers Jean about what time we should line up to get a table he mentioned that 5:30 pm would be good. We did get seated at 8:30pm after a long wait but did enjoy the meal. I would also recommend booking a tour(snorkelling)within the hotel-it was well worth it. Thank you again for the great trip!

Elizabeth Mark

Great all inclusive resort. Stayed one night before we headed to our regular resort. Rooms where clean and comfy. Great water park. Food is blah, and it's extra for premium food. The $40 for the Three Plams was well worth it though. Streak was so good.

Ashwini Rodrigues

Hilton has set this resort up for failure. Check-in had 2 people servicing multiple flight arrivals and existing guest inquiries. There were 4 other stations left unmanned. The whole check-in process took almost 2 hours. Not a great introduction to the resort. When we raised this with the manager, he hung his head but did nothing. Throughout the rest of our stay, the same manager did not even make eye contact with us. The buffet for breakfast had the same food each morning but there was more variety for lunch and dinner. Specialty restaurants were first come first served. Again, Hilton did not set this resort up for success. Most all inclusive resorts allow for reservation bookings. Beach was nice. The service on the beach was nonexistent. Rooms are small and dated. The cleaning staff for the rooms were the only friendly faces on the resort.

Sara Dev

I booked this resort because of the positive experiences I have had with Hilton properties, but unfortunately I think this property fell short on our expectations. Like many others have said, beware of the Playa Collection staff. They will try to approach you upon arrival to convince you to to attend a meeting the next day. If you manage to avoid them, they also stop people all day in the lobby, at the top of the main stairs, and even when you're relaxing on the beach. They are not forthcoming about what they are trying to talk to you about and overall it's frustrating to spend your vacation dodging sales pitches. The customer service on the resort is not consistent and for the most part it's below average. The breakfast buffet workers, the waitress at Mangoes, the Coffee Shop staff, and a few of the bartenders are amazing, but overall most of the staff we encountered were uninterested in serving and some were quite rude (refusing to make drinks that are on the menu and shoving tips into pockets without a thank you were my personal experiences). One day we returned to our room at 4 pm to start showering and getting ready for dinner only to find our beds still unmade (not a huge deal but you do pay and tip for daily housekeeping), wet towels still on the floor, and the room still sandy. Interestingly our fridge had been restocked so I'm not really sure why housekeeping came in to do that and then left, but I ended up just going down to the desk and asking for clean towels and dealing with the sand. On our final night, we attempted to go to the Seaside Grill for dinner around 6 pm. We were told that they weren't accepting anyone onto the waiting list as they were too busy and we would need to find somewhere else to dine. The Rum Factory was closed (there was no sign about this), so our only options for dinner were the buffet or Moonstone. I'm not sure the system of not accepting reservations is practical for a resort with only a few dining options, especially if restaurants are going to be closed without warning. We ended up eating at Moonstone and it was fine, but there was a private event next to the restaurant blasting music that was distracting and made it hard to hear. Positives: On both arrival and departure, the bellhops were helpful and friendly. They provided cold towels and a rum punch and took great care of our luggage. The exterior of this resort is beautiful and the groundskeeping staff take impeccable care of the property. The beach is great for swimming and the pools are very clean. Overall the food is good. The Jerk Hut and The Rum Factory were highlights for us, and the patties and sandwiches from the Coffee Shop are great as well. The beds are quite comfortable, though if you are light sensitive I would recommend bringing an eye mask as their is a very bright flashing light in the rooms. We were up around 8 and didn't have any problems finding spots on the beach but it did fill up before 10 so I would recommend going down early if you can. It was our first time in Jamaica and we had a nice vacation, but our issues with the resort make me inclined to stay elsewhere on our next visit.

shahfam

Jewel Grande was a great experience for our family. The location is great - the beach is very safe and non motorized sports like the sail boat are included. The service is also great everyone working is super kind and helpful. Special shoutout to chef Vishal for catering to our dietary restrictions as a vegetarian. He went above and beyond to make sure we had plenty of delicious food options. Booking excursions from the resort is also very convenient through Jamaica Tours - went snorkeling and to the Dunns river falls. Overall, amazing vacation!

Melissa Tenbarge

The resort is beautiful. The management is ruining this resort. No hot water for showers in the afternoons/evenings. Not enough bath towels for the resort. Finding a beach seat in the shade is like the hunger games. They sell day passes to the resort even when it's a full occupancy which just made the already overloaded situation worse. We had a 2 bedroom 3 bathroom suite with butler service. The butlers have zero pull to help you. No towels, they can't get you beach seats, they can only make you reservations for dinner. The best part of this resort is the food. It's not like typical all inclusive resort food. It is actually not bad at all. We won't go back, but it's a shame because if it was managed properly this could be a great vacation spot.

Melanie Fryar

Rooms are massive and kept very clean. Housekeeping daily was an added bonus. We had a balcony with an ocean view, very relaxing. I had to give 4 stars because on our last night we waited for over an hour to be seated for dinner. You can only make reservations for dinner if you have a butler. Not all rooms come with a butler, and upon checking, we could not upgrade our room. Dinner reservations should be allowed for all patrons,

Bukky Ayo

This resort was a total disappointment. We had a party of 8 in 3 -2bedroom suites that came with a butler. The rooms were extremely outdated and smelled so bad. My suite was moldy and after the manager came to check it out, he agreed but then proceeded to tell me i would have to spend one more night in the room before they could switch our rooms. After spending the night in the room, i woke up congested with stuffy nose.We spoke to the front desk to get different rooms and we were promised new rooms. After so many hours of waiting, the manager told us they could no longer accommodate us with new rooms even though the resort was practically empty. They agreed that the rooms were bad but nothing they could do about it. Also our butler made us really late dinner reservations even after telling them when we checked in that the time wouldn't work because we have kids in our party. They kept telling us there was nothing that could be done. How difficult is it to change a dinner reservation to an earlier time? Or why would you assume that kids will want to eat dinner at 8:30pm every night? Especially because they made the reservation without talking to us first. What was supposed to be a memorable trip for my grieving family turned into vacation from hell. We had a kitchen in our suite with zero amenities. No utensils, plates etc. The drinks in our fridge were never restocked. Food options are extremely limited The staff are terrible I would give this resort negative stars if possible. I have been to quite a number of resorts and this is by far my absolute worst experience ever. Juliet Kerr-Gray and Andrew Bryan are the worst managers in the history of managing anything. They kept repeating our issues to us rather than trying to offer sensible solutions. Spent over 5 hours with these people and nothing got resolved. All we kept hearing was that they "understood". Absolute trash human beings.

Laura Ilsley

Overall our stay was wonderful. The staff were pleasant and helpful. In regard to food, the buffet is a solid go to for meals, or Waves for a fine dining experience. Make sure you book ahead for Pierside and prepare for an entertaining hibachi show on the ocean. I have allergies (dairy and gluten) and there were not any dessert options for me… instead I usually enjoyed fresh fruit. If you have allergies, ask for accommodation and they will assist just be sure to provide them enough time to prepare. Location is super close to Rose Hall Great House. Hop in a taxi and leave the resort, the Hip Strip is 20 min away. Shout out to a few who made our stay really special, Alexia at the Coffee Shop, Daniella at the photo booth, and Dwight and Aubrey at Waves/Crickets. Thank you for everything. 🙏

M “Sher” R

I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience. The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options. Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!

Angelina Hernandez

One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!

Mihir Patel

All but nothing inclusive - Place and location is fine, beautiful beach and easy access from the property. Service terrible — It’s starts from early AM hunting for beach spot. Even if you block the spot, nothing guaranteed. Umbrella might go away or chairs go away. — Every Restaurant for nights are blocked so you can’t find reservations at all online. In reality half of the tables are empty. — Surprisingly no one person smile or greet at you. Everyone just there for a job but do the bare minimum. — A lot of gimmicky sales stuff around forceful sale of membership plan. Definitely a scam. — Room service hit or miss. They are barely interested in cleaning a room. — Last but not the least, when you complain or ask for help. They will give you a blank look.

Cecily Foote

The resort has a lot happening, lots of activities and weddings. Some of the staff were kind, but it was either kind or very rude. When we asked certain questions or gave our name for table reservations, the staff would look at eachother- make a joke we could not understand and laugh before providing a response. There were multiple times we felt uncomfortable and embarrassed. The amenities were nice, the cost was fair. Very kid friendly but If you don’t have children, it’s hard to find a place to relax. We did not make it in the hot tub one time throughout our 6 day stay because it’s packed with kids. There also is very little privacy, the staff are coming in and out of your room all day- bar services, morning cleaning, evening cleaning, they came in to inspect our furniture at some point (we have no idea why). Overall, some people may enjoy all of those services but we felt like people were knocking all the time. The resort also allows a lot of solicitors and locals that consistently harass you to book their excursions or buy their goods. There is also a lot of boat traffic in the beach area and ropes restricting beach swimming. Food was amazing!! Services were amazing, all inclusive benefits amazing as well.

Ellie McGhie

Enjoyed our stay at Moon Place! Rooms were very spacious, grounds were well kept, and the staff amazing! Every restaurant was accommodating even when busy. I was even motivated to stick to my workout routine as the gym had great equipment. Shout out to Sanjay my trainer for the week! He showed my husband and I some new workouts to try when back home! Recommend!

Christy Keene

Views are amazing. Beach area is great and well maintained. Staff is super friendly! The room itself had an odd smell, several outlets didn't work. Maintenance did come change those. Carpet in halls is stained. Resort is gated and very secure. There is some sort of entertainment every day, multiple times a day.

Sandeep Patel

Amazing experience. I have been to the property multiple times through the years. Natalya the manager made sure we had a wonderful experience. I brought my office staff with me to experience this beautiful resort and everyone made them feel like royalty. Jamaican food and hospitality were much appreciated. Until next time!

Ari sotiriades

I had a perfect vacation at Hyatt Ziva Rose Hall! Staying at Hyatt Ziva Rose Hall in Montego Bay was hands down one of the best vacation experiences I’ve ever had. From the moment I arrived, I felt like I had stepped into a tropical paradise. The resort is absolutely stunning, with beautifully maintained grounds, crystal-clear water, and the softest white sand beach. One of my favorite things about this resort was the incredible variety of dining options. With 16 different restaurants and bars, I never got bored of the food. Whether I was enjoying fresh seafood by the beach or a pizza at the Italian restaurant, each option was so delicious. The pools were another highlight—one for relaxation and another with a swim-up bar for fun and entertainment. The all-inclusive water-sports were the cherry on top. I went paddle boarding and sailing! The staff was phenomenal and made sure I was satisfied my entire stay. The room were super Luxurious and modern. My ocean-view suite was perfect! If you’re looking for the best all-inclusive resort in Montego Bay, Hyatt Ziva Rose Hall definitely has it all. I cannot wait to come back again soon.

Allyson Zupin

I can't express how much we LOVED this place! Let me start with Toni D, she helped us the last two days of our 4 day stay and we wish we would have found her day 1!!! She was sweet and engaging as well as helpful and attentive!!! Seriously watching her I was in awe! She ran around and not only took care of us but so many others, also picking up so much garbage and dishes left everywhere by the "spring break" crowd! She was constantly doing things that exemplified service from the heart and she always always had a smile on her face!

Gabriela Peach

I can’t recommend it enough. Had been to Jamaica before and it was my dream to stay at this hotel. It did not disappoint. Absolutely gorgeous, the food is incredible (international restaurant had amazing scallops and the asian had a delicious shrimp), the hotel is just amazing, there is a private beach (like most hotels in Jamaica) and it is just beautiful. To top it off, they gave us a late check out until 5pm because our flight is at 11pm. Stay at this hotel ♥️

Irena Kohler

I have mixed feelings after visiting Beaches Negril. The architecture and layout of the resort as well as the beach are beautiful - amazing. There were some employees who were absolutely phenomenal with their service - manager of Japanese restaurant Michael, lifeguard "Serge", pool lifeguard "Jackie", sales person Candice, two sous chefs ladies in Mill restaurant, one of the concierge managers and few waitresses. And then we were dealing with absolutely unreliable sales people and staff. Waitresses on the beach work only from 10 till lunch and then usually disappear in the air, the food in Stella was beyond disappointing (breakfast and dinner included), not enough lounge chairs by the pool and by the beach as well (a non stop hunt to be there at 7.00AM to get a spot and even that was not always guaranteed - shame on the management not to provide enough basic needs - lounge chairs and umbrellas. Is it a way how to force us to pay $190 per day to rent a cabana?), The Mill restaurant had not even once food ready at the time of opening (always at least 25% of the food was delivered 15-20 min AFTER opening - lunch and diner), early morning cleaning and ground crews were extremely loud every morning around 5.30-6.00 am right under the windows while pushing heavy carts and loudly talking, both our rooms were missing a door between bedroom and bathroom which created a huge inconvenience if anyone wanted a privacy there (specially since we travel with kids), our toilet was leaking from the first day (I reported it twice and nobody ever came to fix it), we requested restaurant reservations with concierge desk and it was not done, the management decided to remove ALL maps from the resort (paper, online) - They felt that it's better to have no maps and no idea where is what instead of using old maps and just let guest know that there are few extra new things on the resort. Concierge service was probably the weakest we have ever experienced and the sales person who was assigned to us never even bothered to show up. I have purchased THREE new vacations with butler service in next 12 months and I refused to work with him due to an absolute lack of customer service. I let my business being handled by a junior sales rep who even with a lack of experience understood that the MOST important part of business in the sales is CUSTOMER SERVICE. I had the pleasure to speak to quite a lot of other guests as well as some employees. I deeply believe that the WEAKEST part of this resort is its management. It is a shame. Definitely not a quality one would expect for this price at company as Sandals.

Cathy K

We traveled as a family of 4 and paid around $515 per day/per person so the rating is based on the quality compared to the price. Room: The AC unit every night would make a loud noise and start spitting out ice chunks and dirty water. After 3 days, it finally got fixed. Service: concierge personnel were extremely helpful so go to them for everything! The 1st AC repairman came and told us that he’d be back and never showed up. We rented a cabana and it was messy and instead of the staff owning up to it, they blamed the wind and said that the toys were left for us. We showed up for water sports and was told that teaching of water skis, knee boarding etc was between 9-10am even though there was nothing posted about it. Location: beautiful beach area and amazing sunsets! Not enough shaded areas on the beach unless you have butler elite or you wake up early to save spots or you pay $ to the workers to reserve spots for you. Food: Yaku was phenomenal, Soy ran out of avocados and asparagus all week and it was very difficult to get in to the restaurants that require reservations. Overall, our family made the best of every situation and we had fun, but we will not be coming back.

Sharon Harland

Just came back from a 7 night stay with the family. Let’s start with the positives.. the beach is beautiful. The grounds are beautiful. The service and staff are amazing. The rooms however need to be severely updated. The bathroom was gross mold around the tile and the shower hose spray painted silver because the metal has come off. There were several days we came back from the beach to shower only to find we had no hot water. Found out we had to turn the hot water on in the sink to get hot water in the shower. A lot of open electrical boxes near the lazy river and slides. Kind of scary. Some of the restaurants looked they were in the process of painting but never finished. The buffet often ran out of plates and food fast and service was slow to refill. The beach was amazing but we were always being asked to buy souvenirs or drugs, not really what I had in mind for a family friendly beach. All in all they charge way too much for what you are actually getting.

Christine Kropf

What a fantastic week! After being at quite a few resorts as adults, I have been hesitant to return as they never seemed to hit the mark with food and drinks for such a high price. I can say that Beaches nailed it. The food was fantastic, the buffet was what you anticipate but was able to find some great Jamaican dishes. All other locations were delicious- particularly loved the sushi, Stella breakfast and dinner, and the pizza. The views were great and we were lucky with booking a quieter week so we rarely struggled to find a spot in the shade at the beach or pool. My kids had a blast- there were kid activities all over even when it rained they weren’t bored, and they often ran off and spent the day at the water park or games room. To be honest, I was very nervous about travelling and using any type of kids club but once there, I was so comfortable and the staff were so good with the kids I had 0 hesitation about letting them go for the day. What a treat it was to relax for a day after travelling with busy kids all week. I would definitely return and for the price point, I would not hesitate to say we got our moneys worth. Special shout out to Cameshia at the beach bar who created my own drink that I enjoyed all week and even went so far as hand delivering them to me when she noticed my drink was low. She was so lovely and thoughtful. My only constructive criticism was that we were not told when checkout would be but our friends were told to be ready for 10am. We received a knock at 715am telling us we Were late and our bus was leaving soon. That was a very stressful packing situation which left us without breakfast for our kids. I’m sure there was miscommunication somewhere it was just unfortunate it ended our trip on a stressful note.

Kirsten Yagoobian

We had an absolutely amazing time. The staff were all incredible. The entertainment staff are amazing as well as all the servers and housekeepers. Most relaxing vacation, since everything is there and you don’t have to think about anything.