Family Jamaica Holidays

Travis Schafer

I can't say enough good things about this place and its people. They have a great variety of nightly entertainment moving the stage to different locations every night. Kudos to the audio setup team. The acoustics sounded better than many concerts I've attended. The food and drinks were very good (though you could work on your margarita 😜) with enough restaurants to keep it different throughout the week. As many others have noted, the staff and the people of Jamaica were nothing short of amazing. They were very friendly and always laughing and having a good time. It was exceptionally clean considering the age of the resort. We did not smell mold even once. The grounds were nice and green and well manicured/clean. Hilton Rose Hall works hard and it shows. Great job!

Dan Tsatsos

After reading all the reviews I was so scared to travel to this resort and even considered canceling so many times. I am so happy that we didn’t because we had one of our best family vacations ever. All the staff from the ent team to the restaurants/bar, check in, coffee shop, house keeper were great. I golfed just about everyday at beautiful Cinnamon Hill and White witch while the kids enjoyed the beach, water park and lazy river. It was super easy because the concierge would ask for someone from the course to pick me up in a golf cart. The food was good as well and I liked that it wasn’t international food and there were a lot of good local dishes like jerk chicken, curry shrimp, patty’s, rice and beans in addition to everything else. Now is there room for improvement…of course! The water pressure in the rooms wasn’t the greatest but the shampoos/soaps were great. The culture of saving chairs has got to stop but this isn’t a Hilton Rose Hall problem this is bigger than that. The only other improvement for this site would be finding a reservation process for restaurants that works better than the current one(I really feel bad for the hostesses). When I spoke to one of the managers Jean about what time we should line up to get a table he mentioned that 5:30 pm would be good. We did get seated at 8:30pm after a long wait but did enjoy the meal. I would also recommend booking a tour(snorkelling)within the hotel-it was well worth it. Thank you again for the great trip!

Alex Grow

My stay was in 2022 but I can’t wait to return. The staff was all great when we stayed. The pools and swim up bar were great. I loved the random stray cats and how friendly they were. We went for our honeymoon and had a bottle of champagne and chocolate covered strawberries waiting in the room. The views were great. All the food was amazing and they made it so easy to make reservations for the restaurants. Comparing this one to the all inclusive I just stayed at in Cancun, I would come back here every time over Cancun.

Elizabeth Mark

Great all inclusive resort. Stayed one night before we headed to our regular resort. Rooms where clean and comfy. Great water park. Food is blah, and it's extra for premium food. The $40 for the Three Plams was well worth it though. Streak was so good.

Chaun M

My family and I spent a week at the resort and had an incredible time! From the moment we arrived we were greeted by the bellman and then immediately by the staff who offered us an amazing rum punch. We were brought to the Diamond members check in and received phenomenal service by the young lady that helped us check in. Our room was not ready immediately so we were offered to grab a bite to eat. We received a phone call about an hour after check in that our room was ready. They had it decorated beautifully with birthday decorations for my husband’s birthday. The reason for the 4 stars is because of the food at the resort. It’s definitely edible, but it’s not the most flavorful. Our favorite were the freshly made omelettes at breakfast and the chicken from the jerk hut. The beef patties from mangoes wasn’t bad either! Rhonda over at the bar needs a raise! She was making the best drinks and brought all the vibes. We loved Rhonda during our stay and always made sure to see her at night time. The pools were very nice and we enjoyed the lazy river and water slides. Overall our stay was very pleasant and we would recommend others time stay at this property!

M Jones

Best vacation ever. All the food was fantastic with lots of options. Pools were a great option on rest days. Beach area was beautiful and kept very clean. All the staff were so kind and helpful. Very kid-friendly, my 9 yo loved it. Room was large with a breathtaking view of the ocean. Would highly recommend this place to anyone who wants a smooth, relaxing, memorable trip in paradise.

LaSweet T

My overall experience was good! when I initially got my room I did not have any hot water so I had to call the front desk to get a maintenance request in. I’m assuming they fixed it in a control room because I had hot water within 30 minutes, but I was just not giving confirmation that it was fixed/resolved. I even sent a text message to my “personal concierge” for my “stay” a didn’t get a reply. Overall, for the amount I paid I enjoyed everything. The food was great, the staff was very nice and there was an event almost every night. The bed was too firm for me & it took me a while to figure out the controls for the light / fan (fan light didn’t work though)..Even though I went solo I did not feel alone. This resort would be a good place to book if you’re on a budget and don’t wanna worry about paying for food as the food and drinks are included/unlimited. I would visit this resort again. FYI Have some single bills available if you wanna tip.

Amy LeKander

Wonderful vacation! 2 favorite restaurants were Waves and the buffet. Toby at Waves was great! Ann-Marie at the buffet was spectacular! Her smiling face every morning put me in great spirits! She always seemed happy, even though I knew she was extremely hot. Thank you Ann-Marie!

shahfam

Jewel Grande was a great experience for our family. The location is great - the beach is very safe and non motorized sports like the sail boat are included. The service is also great everyone working is super kind and helpful. Special shoutout to chef Vishal for catering to our dietary restrictions as a vegetarian. He went above and beyond to make sure we had plenty of delicious food options. Booking excursions from the resort is also very convenient through Jamaica Tours - went snorkeling and to the Dunns river falls. Overall, amazing vacation!

Laura Amis

Our family had a great spring break here the first week of April. The food was fantastic (the steak restaurant is a must!), the pool entertainment staff were great, and the huge, ocean view balconies were amazing! We traveled with our 2 teens and my parents. Everyone enjoyed their week. There was plenty to do- or quiet spaces if you'd rather not do anything. My family was in building C which looked a little more recently updated. It was very convenient to head straight downstairs for the breakfast buffet. My parents were in building B and had a 1 bedroom suite. We enjoyed hanging out in their living room space in the evenings to play games and chat. They also had a washer/dryer which came in handy one day. Both rooms had large balconies with amazing ocean views. We spent several afternoons reading in our balcony lounge chairs to get out of the sun/wind. We only did one excursion (arranged through the tour group on site) to the Luminous Lagoon. It was fantastic! It was well organized and on time. We took a short bus ride to the lagoon. Once it was dark enough, they took us out on a small boat where we could swim and enjoy the bioluminescence. We would definitely recommend this for a fun evening out.

Gin Wood

Now that I’ve checked out, I can say start to finish this hotel is fabulous and perfect for any family with children. My infant son and I had a dream vacation here! The staff were incredible, the food is AMAZING !!! Tons of options, you’ll never be hungry and there’s something for everyone. Lots to do, rooms are clean and comfortable, pool is always a blast :) we will definitely be returning! The staff were especially kind to my son and made him feel right at home

Christy Keene

Views are amazing. Beach area is great and well maintained. Staff is super friendly! The room itself had an odd smell, several outlets didn't work. Maintenance did come change those. Carpet in halls is stained. Resort is gated and very secure. There is some sort of entertainment every day, multiple times a day.

María Fernanda Ríos Grau

Excelent hotel! The service was amazing. Especially Lettiva from the front desk and Petrina from the French restaurant. ! And the newest rooms were perfect. Food was ok (nothing amazing) and more night activities would be preferred.

Joyce Anderson

I stayed on the adults only side rooms could use a little bit more attention to detail as far as cleaning. For example light switches in entryways could use wiping. Overall a really really nice hotel staff and experience. Pay for a ocean view however could not see the ocean because of the palm trees they were not able to relocate me to another room Kennetta was very helpful

Sandeep Patel

Amazing experience. I have been to the property multiple times through the years. Natalya the manager made sure we had a wonderful experience. I brought my office staff with me to experience this beautiful resort and everyone made them feel like royalty. Jamaican food and hospitality were much appreciated. Until next time!

Dave Kreuzer

This resort has the best location/layout of any all-inclusive I've been to. Rooms we clean and pretty updated. Nice lobby/bars. The food is what the food is. You know what you're getting at this type of resort. The bartenders are outstanding. Shane and David at the pool bar made the trip. Will be back.

Damaira Fuller

Upon arrival we were Greeted by staff after coming off the passenger shuttle. We were given very refreshing cool towels, to apply to our faces to cool it from the heat, and the smell was very light. We checked in at the front desk, all front desk personnel were pleasant and we received a complimentary drink as well. Some of the friends we arrived with had to wait about 2 hours for their rooms to become available. That's not so great when you were told that upon arrival the room would be available. The Waiting area was not very clean, the couches in the lounge area located by the entry they are filthy, smell very bad and covered in filth. Almost as if people sit there when they are wet and the couches are not dried properly, so they air dry but with all the dirty stains. We stayed in room 21422, on the 14th floor. Check in date : March 19, 2025 Check out date : March 23, 2025 Price paid for this trip estimate: over $4,000.00 we were here for a destination wedding and it was a very underwhelming experience. The bathroom toilets did not flush properly, we found ourselves having to go back to make sure it flushed. No proper air flow to draw out moisture when you take shower. The little fan above the toilet is supposed to act as an exhaust fan, ours never worked properly. The hallways where our room was located were very dirty and had a very bad odor. There were stains in the hallway carpet, like they tried to only spot clean certain areas and the floors and rugs were very sticky, spots and dirt everywhere. The walls were dirty in our bathroom, like they left an old blue cleaner or something on wall and the walls had residue. The Elevator was HORRIBLE, at times getting stuck with us in it, the door opening and closing for about 5 minutes until it finally closed to get us to the floor we requested. The walls were dirty in the elevator and the elevator phones were very dirty and outdated. Downstairs going towards outside, it smelled of mold and was closed off with a black tarp. The outside of the resort if your room was on the top floors you could see that they also don't pressure wash the outside facilities. Dining experience: the restaurants requiring a reservation were always booked, waiting about 2 hours to just get just the appetizers you ordered and the food tasting was mediocre. The entertainment shows were great. The on-site night club was extremely too cold and people would go in and walk back out. They only played Reggae and some Afro beats, no pop or today's new music. The location could use MANY UPDATES, and for all the money these places make their updates should be top tier. I have no plans on returning but this is just my opinion of the Resort and the experience we had. For our friends to have chosen this resort as the Destination for their wedding, we were all looking for more. Even they had issues with their plumbing and the resort wanted to downgrade them to a different room and layout. It was not the best experience and I hope this review finds the right person or persons, so that someone else has a better experience than we did.

Muskan Khandare

Moon Palace Jamaica is exceptional, beautiful, and a high quality resort. On this beautiful, spacious, and grand property, there are several restaurants with various culinary tastes. The food was authentic and delicious to each of their respectable cuisines, and was some of the best food. Still dreaming about the most amazing traditional Jamaican food at the Jerk Hut, the Indian food at Sundeck, the teppanyaki at Momo, and the Italian food at Gondola. The service was top tier on all fronts - at the bars, restaurants, pools, beach, and the room. All the bars were amazing, loved the Piano Bar. The 24 hour dessert/coffee shop was probably the best highlight - I wish I could have that particular iced vanilla latte every single day for the rest of my life. Loved the crepes, cookies, truffles, ICE CREAM, cake slices, and other exquisite desserts. We also did the swimming with the dolphin excursion at Dolphin Cove and that was truly food for my soul. The dolphins that we had, Selena and Ally were gorgeous creatures and I was truly mesmerized by how they were able to push us at the speed that they did. I also climbed the Dunn's River Falls, an excursion that is outside of the resort. The climb was amazing - pretty daunting and slippery lol, but definitely tested my athleticism. Felt so accomplished afterward. Lastly, the views on the resort are unmatched. Especially during sunset, and after, during twilight.

M “Sher” R

I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience. The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options. Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!

Angelina Hernandez

One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!

Megan Tajlili

We adore Beaches Negril - we've been twice and are booked to come back in 2027. I have to say I am astounded by the friendliness of the staff - Particularly Latonya at the Spa and Damon at the Cabanas. Both remembered our family from the last visit and took such gentle care of us! The grounds are beautiful, the entertainment is stunning and the food was plentiful and yummy. Our kids were comfortable and safe in camp or the lazy river. We truly felt relaxed and happy!

Karen Robb

Our family of 6 returned home yesterday after an interesting week. While the beach is beautiful, there were many disappointments. The toilet in our room wouldn't flush and had to call maintenance. Sewage backed up several inches into the swim up bar at the big pool and it was shut down most of the day and evening. The ice machine in our building was out of service all week. The hot tub by the main pool was not hot, water was not clear, had lots of foam and smelled bad. We had our last dinner at Kimonos Friday. While the chef was cooking, a cockroach appeared on the table-and caught everyone's attention. They offered to 'sanitize the table' or move us to another. Some in our party left at that point, and some of us stayed. We also spotted them at The Mill and in our room. That said, I know restaurants battle cockroaches, however at this resort, the cockroaches won the battle! Housekeeping was hit and miss, as was turn-down service.

Lisa Sanders

My family of 12 stayed in Eventide 4 bedroom villa with private rooftop. Villa was beautiful with amazing views. Location on resort was perfect! All the staff are so friendly and go out of their way to be helpful. Food and drinks were great. But, what made our trip so over the top special was our butler Roshane!!! He was amazing. Just a few things to mention coffee, fruit and pastries every morning, amazing lunches on the beach, my husbands private roof top dinner for his 60th, delicious and stunning, but the best was the private boat trip he arranged for us -thank you Roshane for elevating this very special family trip for us💜This trip exceeded all expectations!!!

Paul Prosper

I attended a friend's wedding here. I did not stay here, but I will review my experience with the wedding and the staff who supported it. The wedding was beautiful, on the beach with a beautiful Negril sunset in the background. The reception location was also on the beach. The set-up was beautiful, the food was delicious, and the DJ kept us dancing. Good times during my first experience at Beaches, Negril!

Irena Kohler

I have mixed feelings after visiting Beaches Negril. The architecture and layout of the resort as well as the beach are beautiful - amazing. There were some employees who were absolutely phenomenal with their service - manager of Japanese restaurant Michael, lifeguard "Serge", pool lifeguard "Jackie", sales person Candice, two sous chefs ladies in Mill restaurant, one of the concierge managers and few waitresses. And then we were dealing with absolutely unreliable sales people and staff. Waitresses on the beach work only from 10 till lunch and then usually disappear in the air, the food in Stella was beyond disappointing (breakfast and dinner included), not enough lounge chairs by the pool and by the beach as well (a non stop hunt to be there at 7.00AM to get a spot and even that was not always guaranteed - shame on the management not to provide enough basic needs - lounge chairs and umbrellas. Is it a way how to force us to pay $190 per day to rent a cabana?), The Mill restaurant had not even once food ready at the time of opening (always at least 25% of the food was delivered 15-20 min AFTER opening - lunch and diner), early morning cleaning and ground crews were extremely loud every morning around 5.30-6.00 am right under the windows while pushing heavy carts and loudly talking, both our rooms were missing a door between bedroom and bathroom which created a huge inconvenience if anyone wanted a privacy there (specially since we travel with kids), our toilet was leaking from the first day (I reported it twice and nobody ever came to fix it), we requested restaurant reservations with concierge desk and it was not done, the management decided to remove ALL maps from the resort (paper, online) - They felt that it's better to have no maps and no idea where is what instead of using old maps and just let guest know that there are few extra new things on the resort. Concierge service was probably the weakest we have ever experienced and the sales person who was assigned to us never even bothered to show up. I have purchased THREE new vacations with butler service in next 12 months and I refused to work with him due to an absolute lack of customer service. I let my business being handled by a junior sales rep who even with a lack of experience understood that the MOST important part of business in the sales is CUSTOMER SERVICE. I had the pleasure to speak to quite a lot of other guests as well as some employees. I deeply believe that the WEAKEST part of this resort is its management. It is a shame. Definitely not a quality one would expect for this price at company as Sandals.