Terry Allen

This was my first time here, but it definitely won’t be my last…. I love this hotel. It’s a smaller boutique style hotel. It’s clean,and airy. The staff are all very friendly and welcoming. I requested a room change, so we could be closer to family members. The next day the change was made. Overall, I would recommend staying here, and will definitely be back.

S S

Just come back from Bay Garden hotel the room was dated needs updating the hotel staff where brilliant the food was good but expensive located near shops, supermarket restaurants not too far to walk to the beach not so much the hotel fault but the excursion we had booked for the Saturday never showed so we ended up doing it on the Monday which was very good. It was a catamaran down to diamond waterfall the sulphur mud Springs lunch was included and lots to drink.. if you get a chance, go and check out fish Friday as we had a wristband. You can also go and visit other garden Bay hotels. The one on the beach is excellent.

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

Trevor Frater

Great staff& location. The hotel has shuttles that take you to their sister hotel on the beach front and another route that takes you to the third hotel by the marina. You can use the facilities at all hotels, which gives greater variety for your stay.

Teel Short

The hotel itself was fine. The staff was pleasant. But wow the restaurant was the most overpriced food I’ve had in a long time. 150 EC ($50 USD) per plate for a buffet?! I almost walked away when they told me the price, but we were already sat down and I thought, “Maybe the food will be awesome!” But no, it was just good St. Lucian dishes that you would have at anybody’s home, except cooked in bulk. We had basically the same meal for 20 EC per plate at a mall the day before. It was absurd. Maybe the deals are good if you have the all-inclusive, but as we had just the breakfast plan, the exorbitant dinner price ruined our experience. What we paid for this buffet dinner could have fed us for the whole the whole week at nice local places, no exaggeration. Huge rip-off.

Terry Allen

This was my first time here, but it definitely won’t be my last…. I love this hotel. It’s a smaller boutique style hotel. It’s clean,and airy. The staff are all very friendly and welcoming. I requested a room change, so we could be closer to family members. The next day the change was made. Overall, I would recommend staying here, and will definitely be back.

S S

Just come back from Bay Garden hotel the room was dated needs updating the hotel staff where brilliant the food was good but expensive located near shops, supermarket restaurants not too far to walk to the beach not so much the hotel fault but the excursion we had booked for the Saturday never showed so we ended up doing it on the Monday which was very good. It was a catamaran down to diamond waterfall the sulphur mud Springs lunch was included and lots to drink.. if you get a chance, go and check out fish Friday as we had a wristband. You can also go and visit other garden Bay hotels. The one on the beach is excellent.

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

Trevor Frater

Great staff& location. The hotel has shuttles that take you to their sister hotel on the beach front and another route that takes you to the third hotel by the marina. You can use the facilities at all hotels, which gives greater variety for your stay.

Teel Short

The hotel itself was fine. The staff was pleasant. But wow the restaurant was the most overpriced food I’ve had in a long time. 150 EC ($50 USD) per plate for a buffet?! I almost walked away when they told me the price, but we were already sat down and I thought, “Maybe the food will be awesome!” But no, it was just good St. Lucian dishes that you would have at anybody’s home, except cooked in bulk. We had basically the same meal for 20 EC per plate at a mall the day before. It was absurd. Maybe the deals are good if you have the all-inclusive, but as we had just the breakfast plan, the exorbitant dinner price ruined our experience. What we paid for this buffet dinner could have fed us for the whole the whole week at nice local places, no exaggeration. Huge rip-off.

KATY DE LA GARZA

Great location, just a close walk from a beautiful beach (200 meters walking), the rooms are spacious and service staff is friendly. But it is currently under construction (no pool, no restaurant) and it seems to be a bit abandoned (tv not working and asked them to please fix and they did not), one of the bed constantly creeks, the safety deposit box does not work, lights only work at entrance switch, etc. The breakfast is good, staff helpful and many great restaurants around it I would wait to come to this hotel until construction is done.

Ayidah Hammod

Visited Coco palm to celebrate my husband's birthday and we had a splendid time. We were treated exceptionally well. We got got meet the manager who gave a personal greeting to him as well as offered our party a treat. Our room was decorated beautifully and they even accommodated our drink preferences. We felt we had experienced top class treatment. The hotel room was beautiful and tranquil. We enjoyed having our private entrance to the pool. The breakfast was delicious with plenty creole delights. We loved it so much, we decided to have an impromptu visit. Thank you to the manager and all the staff who made our time with you exquisite and memorable!

Demeika Roberts

Let me start by saying that the staff is amazing. The room was nice and very clean. The food is so good and we never once had a bad meal. The location is wonderful for the beautiful beach which is a 10 minute walk, many restaurants and shopping to do outside of the hotel. I would highly recommend if you aren't looking for the a huge resort but something small with a friendly touch. We will be back to visit Coco Palms in the near future.

Pedro Rei

Lovely hotel, nothing to worry about. Plenty of friendly staff to support you, hotel is well maintained and located close to restaurants and shops. Very short walking distance to the Rodney beach, probably the best sandy beaches in the island, for snorkeling I suggest to try Smugglers cove within a short 10min taxi ride.

Jaevion Nelson

I’ve stayed here quite a few times for work and I’m never disappointed. You know exactly what you will get. Good service. The rooms are spacious and clean and the staff are courteous and very helpful. The food is also very good. I must say the creamy spinach is to die for. It’s very delicious. The location is excellent as it is right in town and close to most things. To top it off, the price point is excellent. Great service and food and it doesn’t cost an arm and a leg.

Aaron Macpherson

My first time at an all inclusive and I LOVED it! This resort is the definition of paradise. Nestled in it's own little bay, the villas spread across the hillside offering beautiful views from your room. The food at all the restaurants was delicious and the beach side bars make a mean mango daquiri to get you into vacation spirit. The staff was so very kind and helpful, my family and I had a plumbing malfunction in our villa and were moved houses within a few hours. Definitely want to return when I can!!!

Anna Kulcsar

We just visited for our 10th anniversary and it was wonderful. The staff was so kind! The restaurants were great as well as the bars. There was a great variety of food between the different restaurants. The bars had great menus too! The breakfast was one of the best hotel breakfasts as well! The rooms were nice but a little dated. We had a two bedroom villa with a private pool. The kitchen and bathroom could have used some modernization. The spa was nice but not phenomenal.

quben Alex

Heaven on earth. Where do I start. So aesthetically beautiful. It's been refurbished since I last came and it's beautiful and I love all the new bars etc and restaurants and the beach is just perfect and it feels safe no undercurrents etc. Cute little shops The staff are lovely. I really appreciated the complementary champagne and birthday cake. Thank you ❤️ If you can afford a villa halfway up the mountain do it because the view is priceless.

Matt Eden

Our experience at the Windjammer was fantastic. Everything from the food to the service to the views was perfect. Everyone of the staff members made sure our experience was magical and we could not ask for a better honeymoon. Each of the restaurants had something to offer to make sure our mouths had as good a time as the rest of us.

Dr Juan F Martínez-Canca

This is my favourite retreat in St Lucia. I've been coming here regularly for the past ten years and each time it's better than the last. The accommodation is simply superb with a wide variety of large fully serviced villas facing the ocean and a 24/7 shuttle service up and down the resort. The restaurants are great with all styles available and great quality food. Delicious breakfast by the sea. Beach area is a secluded paradise with water sports, quiet areas and beverage service. Gym, tour desk and convenience store within the resort. Best: The staff team, caring, attentive and always ready to serve. I love you guys! I'll be back soon...

Kristen B.

Our stay at this hotel in St. Lucia was simply fantastic! We booked a king suite with a pool view, complete with a kitchen and living room, making it feel like a cozy home away from home. The staff went above and beyond to make us feel welcome, always friendly and attentive. The location is great—just a short walk to the hotel’s private beach area, where chairs and umbrellas are set up and ready for guests. Room cleaning and fresh towels are provided daily, keeping everything fresh. They also have a waterpark that kids, and adults, can enjoy! Plus, there are several nearby restaurants to indulge in, and it’s less than 10 minutes from a grocery store and other amenities, which was super convenient. Don’t miss the bar’s twice-a-day happy hour (buy 1, get 1 free). Though this hotel is about a 1.5-hour drive from Hewanorra International Airport, the comfort and amenities made it well worth it. Highly recommend!

Eartha Degannes

This location does not have elevators. So, if you have any issues walking upstairs or have heavy luggage hope you get a ground floor room. Also, the hallway floors are tiles so slippery when wet. It rained while we were there and the entrance to our building had so much water, we had to use a different entrance, so we don't walk through the dirty water or fall. We did not have a good experience at this hotel. We choose not to do anything at the hotel due to the bad experience. For the eight nights we stayed, there was only two nights of entertainment. They had a limbo dance group and a DJ and the other night karaoke. Also, depend on the room you are in your level of cable is different. Our first room we got about 20 channels the second room had over 100 channels. I am guessing the extra channels are part of where you're all-inclusive or not.

Richard Tanner

Nice place, decent rooms though not special, food is good, drinks are decent enough. They do male good use of tourist pricing. Service is a little erratic, slow at times, some staff don't look hard for work, but all very polite. Good that it is in partnership with the 3 hotels;we were in the Inn. Fine quieter but with less facilities. Useful bus link from the hotel to the beach. Would not like to see what happens in peak season. We were in low. I should point out that Helena was a fantastic example of how hotels should be staffed.

Patrick Lynch

Seems like a great resort but they market it falsely for the summer of 2024. If you are on the right side of the resort for the garden rooms, you are looking at a concrete jungle. No one on the staff informed my family when we called to plan our stay, acting as if the gardens were still there. There is an active construction site ~20 ft away from the balcony that ruins the trip with their gas saws and other equipment blasting away. I am hoping they can accommodate us better and will provide an update at a later date.

Celeste Liggett

The hotel is on a great beach with beautiful water. Location to nearby restaurants are walkable. Rooms and resort are clean. Housekeeping staff, front desk, restaurant and bar are friendly and accommodating. The one downside is the food. Many buffets,lunch menu never changes neither does breakfast. Unfortunately the food quality is not good. Would definitely eat elsewhere. This is our second visit and food was a little better 6 years ago. We travel extensively for over 25 years and love St Lucia. Would not pay for the meal plan again. Enjoyed all the nearby restaurants. This was our 9th visit to St. Lucia.

Dakota Tarka

Went for our honeymoon and couldn’t have picked a better place. The staff is PHENOMENAL, so kind and attentive. Melika & Ester deserve their own special shout out for how respectful and thoughtful they were as our room attendants. Their compassion for us was so evident in how they made up our room and carefully tidied our belongings. The food is spectacular no matter where you eat. Such a variety. The staff always seemed to be having a good time as well. The grounds are well kept and the pools were always clean. The beach was nice and clean and they were constantly cleaning up any seaweed that washed ashore. I can’t wait until our next trip back.

Christy Reinhard

We had such an amazing stay at coconut bay. It was beyond all of our expectations!! We truly could not have found a better fit for our needs as a group. It had the perfect amount of adventure and relaxation. The grounds were absolutely stunning and you can tell what hard work the staff put in on a daily basis to maintain this piece of paradise! The private beach and beach bar was such a fun and unique accommodation. We could not believe all of the negative reviews towards the beach as our group enjoyed swimming almost every day. The food was outstanding!!!! We’re still talking about the dishes at each restaurant and buffet. The service was even better. I wish I could recall everyone’s names for they really did make our stay feel so special. Everyone working the lobby bar and beach bar was absolutely amazing and attentive to our needs. The bartenders at the lobby bar were fantastic at making sure everyone was having fun and enjoying their stay. The late night bartender upstairs was kind and very efficient. Everyone at the beach bar had such fun vibes and the adults only pool bartender was always accommodating to our needs! I believe the cook at the late night snack bar deserves acknowledgment after watching him working very hard in very warm temperatures, accommodating multiple group orders all at once late night. I could go on about staff and how friendly they were throughout the trip. We look forward to returning to Coconut Bay not soon enough.

Derek Steinke

We stayed at Serenity at Coconut Bay for our honeymoon last year and we couldn’t be more thrilled with our experience. From our spectacular room to the service and food, Coconut Bay was the perfect retreat for us after our wedding. Service: The staff was so friendly and helpful. Anytime we needed something, someone was there to assist us! Additionally, all the activities we could book and do through the resort were so fun and unique. Personally, we recommend the island tour and the catamaran ride—both were incredible! Location: there are pros and cons to this. On one hand, it was really nice to be so close to the airport and not have to do the two hour drive necessary to reach the north side of the island. On the other hand, there really isn’t much to do, right outside of the resort. Because of this, it’s easy to feel a little confined to the resort, something I would imagine is a little different if you stay at the north side of the island where the main cities are. For us being on our honeymoon though, we didn’t need to leave the resort much, so this was perfect. Overall: We couldn’t recommend this place enough. Especially if you’re looking for a more quiet, luxurious experience, Serenity offered everything we wanted and needed to make our special trip one we’ll never forget.

Ann Marie Bacchus

I recently stayed in this hotel, the experience, atmosphere, ambiance and staff was amazing. There was awide variety of food and activities throughout the day. The premises and rooms are very clean. Staff are very respectful and goes above and beyond to ensure their guests are looked after. The proximity to the airport was very close , around 5 minutes, I felt safe and secure for the duration of my stay. Good job to all those at the Jerk hut, food is good, I had it everyday of my stay!!! To add, the Jamaican chef is doing an amazing job!! Would highly recommend.

Tina Marr

What an amazing experience we had at Coconut Bay! We took a mother/daughter besties high school graduation trip and loved every minute of our time at Coconut Bay! So many great pool and lounge options from around the pool, facing the ocean or on the beach and even hammocks over the ocean! My daughter is gluten-free and had great options at the buffet for all the meals and she loved the gluten free desserts too. The entertainment and the entertainment staff is top-notch! We had tons of fun with Gillie and team with tons of dancing, games and overall fun! We were there for 4-1/2 days and still didn't even get to experience everything the resort had to offer. If I'm ever headed back to St. Lucia I'll be back to Coconut Bay without a doubt!!

Sarmad Zaidi

We had a ground floor 2 bed garden view flat with a Jacuzzi. The space was incredible with a kitchen, sitting room also had washing machine and dryer- all great when you are travelling for 2 weeks as you can travel light. We were 2 adults and 2 children aged 10&12. One of the restaurants was closed for refurbishment which we were not aware of until we arrived. We had bed and breakfast and were glad we had not taken the all inclusive option as food although was good there were limited options. The service was variable and generally was quite poor as we felt there was lack of management presence which made staff attitude variable- some were great and some could not be bothered. There seemed to be a lack of hospitality training for a resort of this calibre. It is a 2 hour drive with traffic from the airport as it is on the opposite end of the island so after a long plane journey it is tough to sit in a car for that long. The resort has great facilities, water sports, swimming pools and an amazing beach. Everything in St Lucia is quite expensive so be prepared for that. Great place, amazing sea, wonderful accommodation, shame about the hospitality.

Mahmood Ansari

If you are wondering whether to stay in Landings or other places such as Sandals, I would personally not recommend here despite a stunning location. As some reviews have said the main negatives reasons are: Service - Inconsistency - had to wait 30 minutes for main course and 45 minutes for just chips the next day. Late check out - Usually hotels allow late check out for guests as goodwill , given we had paid all inclusive and rooms were available we still had to pay €175 extra. This is a clever trick by the resort since they know flight departures are in evening. Check in at 4PM and Check out at 11AM is quite a joke. Initially they told us they would give us a courtesy room for free however this is not a free extension but a room given to you for few minutes just to shower and change. We found this out when going to reception to change room and had to pay if we wanted to extend till our taxi arrived. All inclusive is not all inclusive - Be aware a lot of the drinks are not included, a lot of food is not included, and room service is $10 charge too when it should be free in AI. However given the prices it’s probably still cheaper to get all inclusive. Rooms - Are outdated and need renovation. Well the whole resort needs renovation really. Room service - Took 1 hour to get just a pizza The positives: Location - Is stunning, safe with a nice beach. Room - Huge rooms however outdated. Staff - super friendly and helpful.

Glen Goldthorpe

These guys are really missing a trick! Rooms are good but the service is shockingly bad they try to penny pinch $12 dollars a day tourism charge 10% service charge, $4 a day for local charity and finally TAX all at the same time you get the someone you like you just asked them to solve tim travel. I enjoy my stay all in all only for the room and the beach after that I wouldn’t give a monkeys for it!

Tyler Richardson

I loved the landings! We were immediately greeted and treated like queens, which I have never experienced beforehand at a resort. They literally did not let us pour our own water, and insisted to do it for us! From their drinks while waiting at check in, and fruit platters that they handed out while relaxing on the beach. If you were seen walking and they went past you on a golf cart they would offer you a ride, Lots to do on the resort. Everyone was so kind, and always said hi and made sure our needs were meet when in passing. Huge thanks to Pero the butler who always checked in on us, and Lee (He usually hung out on the beach helping with water sports) for his positive personality. They both deserve a raise!! I would love to come back. It is further from the airport, however is close to the street party and some nice restaurants.

Alexey K

We stayed here as a group of two families. Vacation at the Landings started badly and did not meet our expectations. The suite that was confirmed to us by the resort sales rep was unavailable and the front desk manager tried to blame it on us for not understanding what we booked. My friend had specifically confirmed and had it in writing from the Landings that we would either be on the top floor or no one else would be above us - we do not like noises from neighbours above. When we arrived they had no such unit for us. Instead, they kept insisting we would check in in what they had. After we produced an email the demeanor changed and they said they would “see what they could do”. Without being able to check in we had to stay in the waiting area waiting for them to come up with a solution. None came. We had to take that other unit in the meantime so not to be in the street. The unit was not what we requested, but still had some nice elements. What ruined the experience from this temporary solution was unwelcome visitors in the form of huge roaches. Ladies in our group happened to discover them in the showers and it resulted in a sleepless night for all of us. After we informed the front desk manager she kind of brushed it off saying it’s tropics and that’s normal. That was not a response we could appreciate at all, all other things considered. Eventually we were moved to the suite that met our original criteria. The management kept saying they would get back to us on the subject of reimbursement. They did, offering a laughable $75 credit. We did not accept, of course, and are addressing this experience with the Costco Travel team. Other things to note. My friend was asked to provide some info to allow the Landings to better prepare a surprise for his wife’s birthday (the reason for our trip), which was a great touch. However, they failed to do deliver any surprise at all, which was a big disappointment. Food and spa experiences were inconsistent. I’ve had an amazing massage one time and a really bad one another time, which I had to actually cut short just to make it stop. On a positive note, the beach area is nice and pretty and the activities that we booked were enjoyed by everyone in our group. The whole experience was bitter sweet with bitter being the stronger taste. The resort team has a lot to improve when it comes to damage control. We collectively decided one time was enough for us at the Landings and we would look for a smooth experience in other Caribbean establishments in the future.

TERRY E

A very Gorgeous resort in Saint Lucia, the island is Simply a Beautiful, Majestic Awesome place to visit. We really Enjoyed this resort from the view to the warm hospitality and good food. Went to attend friends Wedding. We didn't want to leave and will definitely plan to come back to Sugar Beach A Viceroy Resort again, the great resort in the mountains. Our shuttle drivers were all so nice and accommodating especially want to give a special acknowledgement to one of the shuttle driver's named Michael who shared with us some really nice inspirational and encouraging words, And give another special acknowledgement to our two Butlers that we had during our stay-Ned and Sherman. Housekeeping staff was also very nice along with the Reception Office Staff, All did an Excellent job and very welcoming. I can go on and on but the best thing I can say is to Go Experience this beautiful and it's beautiful surroundings.

Katherine Sloman

We went to Sugar Beach for our honeymoon and every aspect of our trip was incredible!! It is absolutely peak luxury from start to finish. The rooms are gorgeous, the view is truly breathtaking, the food and drinks are incredible, and the amenities are top notch. Plus every staff member was so friendly and welcoming, they made us feel like such valued guests. They remembered our names and certain details about us, and those little moments just made the trip even more memorable. I can’t recommend Sugar Beach enough! The only word of warning is for those who have motion sickness - the drive from the airport is really challenging, but I knew this going in, took the medication I needed and was fine.

Mason Lester

Sugar Beach, A Viceroy Resort, is absolutely stunning! The beach is spectacular, and the service is top-notch. Our spacious room was beautiful, and every meal was fantastic. Our butlers, Sherman and Ned, went above and beyond to make our honeymoon special. Excursions like the sunset cruise were a highlight, and everything was organized perfectly. Highly recommend for an amazing getaway! This is truly a five star resort!

Los

My wife and I recently had the pleasure of staying at this incredible resort, and it was truly a one-of-a-kind experience. We have never encountered such exceptional service before! Every staff member we met was not only helpful but genuinely warm and friendly. We would love to give special recognition to three outstanding individuals—Charlie, Samson, and Ned—who went above and beyond to make our stay unforgettable. Charlie, one of the drivers, is hands down the sweetest person you’ll ever meet. One afternoon, my wife and I were caught in a sudden sun shower while walking. Charlie saw us, pulled over, offered us towels, and provided cover until the rain stopped. Afterward, he even took beautiful photos of us at the gazebo, which we’ll cherish forever. Samson, one of the butlers, started every morning with a warm greeting and a joke, instantly putting us in a great mood. He constantly checked in to ensure everything was perfect and that we were having the best time possible. Then there’s Ned—another amazing butler. From the moment we arrived, he treated us like VIPs. He personally escorted us to dinners, made incredible suggestions on activities, and booked everything for us. Thanks to him, we didn’t have to worry about a thing—all we had to do was step outside and enjoy! The food, service, beach, pool, views, and activities—everything about Sugar Beach is phenomenal. I highly recommend staying here. We’re already planning to return for our one-year anniversary!

Mikey Willoughby

Had the best time ever. Most beautiful place I have ever been, rooms were clean and presented well. Staff did an excellent job, super friendly and helpful. All the amenities that you could ask for. Food was outstanding can’t wait to go back again. Can’t tell you how much I recommend this place.