Emma

I stayed here for a week during a yoga retreat. Very clean and very calming place. We had no problem with mosquitoes at the hotel. The room was standard nothing extra. The staff was amazing, when we extended our stay for one night they went out of their way to find a room even though they were fully booked. The cleaning guy was so sweet!

Dewi Lestyarini

Mercure Resort Sanur is the best place we’ve stayed in Bali by far. The atmosphere is extremely calm and peaceful. We stayed a deluxe room, which was amazing. Staff were so friendly and helped us with everything we needed. They were extremely accommodating with all requests that we had. Our room was cleaned every day A very special thank you to Brian and Dedi Highly recommend!

Clara Sebastiá Civera

We had a wonderful experience at this hotel! The property is beautiful, and our room was perfect, with a large, incredibly comfortable bed. Everything was spotless, and the cleanliness was top-notch. The hotel offers a wide variety of amenities and spaces; we stayed for several days, but there was still so much left to explore and enjoy: two pools, beach access, and a lovely chill-out area on the sand. There’s also an on-site restaurant, and the location is fantastic, with plenty of charming restaurants nearby, some even accessible directly from the beach. The breakfast buffet was excellent, with a great selection to start the day. Special mention to the hotel staff for their warmth and attention to detail. They truly went above and beyond to make our stay memorable. Without a doubt, we’ll be back!

yohanes bryan

Mercure Resort Sanur is a great resort. Fantastic Location, the staff are amazing and they have very good amenities. Good selection at breakfast and many options for lunch, dinner and entertainment. We spend 2 weeks here and will come back again.

Vee

I stayed here for about four days, and it truly felt like being at home. The place is not only beautiful but also well-equipped, offering a variety of outdoor activities such as cycling, running, and swimming—whether in the pool or at the beach. The beach is easily accessible, but my favorite activities were trekking and exploring the surroundings. Normally, I enjoy spending some time at the gym during my trips, but with so much to explore here, I completely forgot to ask where the gym was😌😀

Shiva

love the pool, the gym, and the outdoor ambience so far! we smell mold in out first room, but thank god they have another empty room so they moved us to another room. the staffs were super friendly and helpful. they provide a buggy car for us to go to the beach. good food! love it

Travelogued

My wife and I just loved staying here and we have both left reviews. We have been to Bali about 30 times and this by far the best hotel ever! We can't speak highly enough about the beautiful quality, kind and professional staff and the attention to detail. The breakfast is just wonderful with everything you can imagine to tantalise your tastebuds. Seriously a delight. The rooms are large and spacious, just stunning. Get a pool view suite on the bottom floor if you can. The pool is immaculate, well maintained and surrounded by stunning gardens. The staff can't do enough for you. It's a bit further from the hustle and bussle of the main centre but they have free shuttles, bike hire or it's just a short $3 taxi ride to the restaurants and shopping district. You will not be disappointed staying here. This is a 5 star boutique hotel and you won't find better. We give it 11/10!!! Check out wife's review for more pics.

Daniel Norman

Disappointing how the restaurant could not accommodate many guests for breakfast and had many waiting at poolside bar whilst tables were full, caused by many late comers and the seasonal rain delaying those intending to eat out. Bar was also full, and there was nowhere to sit, so I was told to go back to our room and await a call. However, the manager Bagus Eka was very helpful like the rest of the fantastic staff and implemented new measures to accommodate more guests where required. Overall, it is an exceptionally impressive hotel that truly values and proudly shares Balinese culture and has a truly outstanding Spa and staff. Particulary impressed with their coaching/mentoring hospitality apprenticeship scheme they were running with new students. Highly recommended and beautiful hotel, we will definately visit again. Also thanks Ita for your amazing service and lovely conversations, incl recommendations. Best of luck with your ongoing career at the hotel!

Sam N

Greedy hotel that have overpriced everything because there is nothing around (poor location). Expect to cross a highway if you want to go to any restaurant or any convenience shop. They also do not reprogram room access keys each check in / check out which means that previous guests can duplicate your room card and access your room after they have checked out.

Jan Willem van der Wal

The Alantara has a beautiful pool and a limmitted number of beds along the pool (always a rush in the morning to reserve one). The staff is super friendly and always willing to help. So why were we not too happy with our stay? We booked a suite but it is a joke to call this room a suite. It is very small and clearly not 40 square meter as is stated. Furthermore the location is unfavorable (far from the beach and a grab needs to cross the very busy highway which causes long waiting times). Last but not least. The restaurant is expensive and the prices on the menu do not include 20% tax and service.

Sales

BE WARNED hotel is undergoing extensive renovation, this means lots of jack hammer noise and chains saws and trades. Do not stay here it is just waste of money and definitely not an enjoyable holiday here, might as well stay next to freeway it would be more pleasant. Terrible and will not return, stay elsewhere.

Ian Williams

Griya Santrian exceeded our expectations - it was an excellent experience. Big clean room (second floor deluxe), totally quiet at night, three good swimming pools with adequate shade, great beachfront location in the heart of Sanur, good buffet breakfast in a lovely open-sided terrace overlooking the beach, and best of all, lovely staff. The resort is located on a great stretch of beach, with loungers and drinking-dining areas spilling nicely over the boardwalk out on to the sand. And while Sanur Beach isn't the best beach in Bali for swimming, it's lovely to have your hotel with absolute beachfront. We checked out the cheapest standard rooms, and while they are a further 50 metres stroll from the beach and breakfast terrace, they were still very nice, and not hugely different to the superior-deluxe rooms. We would happily stay in a standard room. WiFi around the resort was strong, however my only complaint was that TV reception was pretty fuzzy, and needs to be upgraded to modern standards. Overall we loved our stay, and would certainly return again. Recommended as a mid-range option in the heart of Sanur.

Honey Lou Almojera

Doing a review not as a hotel guest, but as a random diner who tried their restaurant. I experienced excellent service from the staff. The place was huge with a lovely outdoor seating by the beach. Very nice and comfy chairs. Drinks were a little bit pricey. I spent 175,000 for the caesar salad wrap, a can of coke, and a cup of americano. Excellent choice of music playing in the background. The place was beautifully decorated with Christmas lights and ornaments - great for taking pictures. I enjoyed my food with a fantastic view of the sea and the beach goers.

Helen Trenery

What a beautiful resort with friendly helpful staff and right on the beach. Great food with different areas to sit and 3 pools one with a swim up bar. We had one of the cheapest rooms so the bathroom could have been more modern, having said that we had a huge king size bed which I loved. We will definitely be back but will choose a different room, maybe an upstairs one. 😊

A M

An ok stay - great location but wouldn’t stay again. Rooms were nice enough but not very clean, confusing breakfast set up with not much service. Nice pool area.

Ashton Pereira

We stayed here for a few days and found the overall experience to be quite pleasant. The rooms were fine and resort facilities were great. They had two pools which we used and found it was fine. Our only fault is that their breakfast did not include too many Indonesian options and catered more to the western palate. Not a bad place to stay.

Abdul Muktadir

Wow. This was simply a dreamy, luxurious and peaceful stay at one of the nicest resorts in Sanur. Everything was so positive in our 3 night stay, from the incredibly welcoming and friendly staff, to the range of facilities on offer- especially the pools to lounge in. We were really grateful to have our room upgraded for free too. Special mention has to go to the dining facilities on offer, especially the Beach Club Restaurant and the Mezzanine Asian Kitchen. Also, the Spa was simply on another level, and we felt so bliss like after their treatments. Finally, their Valentine’s Day dinner was so beautiful, and so well thought out. It was so lovely to see so much effort put in from the live music, to all the staff who went the extra mile. Thank you so, so much. We really did not want to leave, and we really hope we can visit again in the future!

Rafael Peres

Terrible Experience – Avoid This resort! My stay at this hotel was beyond disappointing. I was expecting a comfortable and hassle-free experience, but instead, I encountered multiple issues that made it one of the worst resorts stays I’ve ever had. 1. Uncomfortable Bed – The bed was awful. It felt old, the mattress way too hard, lumpy and provided no support, making it impossible to get a good night’s sleep. 2. Horrible Smell Outside My Room – There was an unbearable smell right outside my room, making it difficult to even step outside without feeling nauseous. It was disgusting and showed a serious lack of proper maintenance. 3. Understaffed Restaurant – The restaurant was severely understaffed, leading to long wait times and rushed service. It was frustrating to wait so long just to get basic attention from the staff. 4. Poor Problem-Solving from Management – When I brought up the issues I was facing, the manager was completely unhelpful. Instead of addressing my concerns, they seemed uninterested and unwilling to take any action to improve my stay. 5. Fraudulent Billing Issue – To top it all off, when checking out, I discovered that one of my bills had been fraudulently altered. The hotel had reprinted over the bill which I had originally signed, which is completely unacceptable and unethical. Overall, this resort is a disaster. Poor service, lack of cleanliness, and even shady business practices—there is absolutely no way I would recommend it to anyone. Avoid at all costs!

Ingrid Stern

Really enjoyed my stay here. The location is great and facilities are amazing, multiple pools to choose from and plenty of sun beds by the beach. The room was very clean, beds were comfy, and we never heard our neighbours. Breakfast buffet was delicious, especially the banana pancakes. All the staff were lovely.

RP

Don’t be deceived by the longstanding reputation and reviews. I’ve stayed here for years and years as a child growing up and known the place to be amazing so of course booked a room on my recent trip. Booked a “superior room” and honestly the room was far from it which is gobsmacking considering the stature and reputation they hold. The images attached below are the room we booked and the room we received. Go and stay at the Hyatt or Intercontinental instead if you’re paying this in this range. Didn’t bother complaining while I was there as it was Christmas and the hotel was booked out but honestly would’ve advise against it. Service however is fantastic. Please amend the imagery used to advertise this “superior” room or renovate the rooms because this was so so disappointing and I won’t return.

Andreina Green

Absolutely loved our stay. The location, service and facilities are fantastic. We stayed 7 nights in a Nest Suite, room is big and beautiful. Completely relaxed. Loved the happy hour 5 til 7pm with different live music every night. Breakfast was yummy and there's plenty of good shops and restaurants within walking distance. The staff are so friendly and professional. Thank you Maya, we will be back!!

Kellie Morrison

The butler service is sensational! So responsive and respectful. Everything we need at our fingertips. The resort is stunning. The service is top class and the staff are so friendly and happy. You can see they enjoy working here. This makes all the difference.

Alex M

Our first time in Bali and we booked Maya without knowing anything about the area. The resort is stunning, so luxurious and the staff were so beautiful and friendly. Our whole experience being there with kids was seamless the staff were so caring and welcoming to them. We enjoyed the lagoon pool & the infinity pool, the resort was easy to navigate and had everything you could need or want. The buffet breakfast was huge with lots of variety and freshly made pancakes & crepes. We enjoyed the breakfast each day, the coffee & hot/cold chocolates were a little inconsistent though ocassionally too milky.

Leigh Hughes

We just loved our stay at Maya. We were in a lagoon access room which has been amazing. It’s been great to go for a walk and come back and jump straight into the pool from the room. Staff have been very kind and accommodating especially Yuni who was our butler for our stay. Nothing was too much trouble for her and she often found us throughout the resort to ensure we were enjoying our stay and to check if we needed anything. Rooms impeccable clean Staff amazing Breaky great Pools beautiful and clean Tick tick tick We will be back.

Helen Murphy

The staff are all amazing particularly Okta and always friendly and helpful. The rooms have been very thoughtfully designed and are stylish and comfortable. The chefs work around the clock to provide delicious food. We will definitely be back!