Sanur Holidays

Jalu Andura

Had a wonderful stay at Alantara! The hotel is absolutely beautiful, surrounded by lush greenery, and our room even had a private backyard—something I’ve never seen before. The bathtub was fantastic, and they provided a special salt for the bubble bath, which my kids absolutely loved! The bathroom might feel a bit small for some, and the separate WC and shower setup isn’t for everyone—I wasn’t a huge fan, but it was fine. The breakfast was great, and the staff were amazing—attentive and proactive in letting us know what the hotel had to offer. One of my kids wanted porridge, which wasn’t on the menu, but a staff member kindly offered to make some. Such a thoughtful gesture! If I’m not mistaken, our room also came with a massage voucher, but unfortunately, we couldn’t use it since we had to leave. The location is great—you can walk to the beach, though it’s around 2–3 km away. It’s doable—I walked it myself! I couldn’t recommend this hotel enough. Loved every bit of it!

Steve Thornton

If it was possible to give a 6 stars review I would for this wonderful hotel. The room we had was absolutely spot on, the food at breakfast was delicious and I just loved the pool and the wonderful gardens. I found the staff were kind welcoming and very attentive it is the little things that make great service and the staff provide these in spades. The wifi is fast and has great coverage as well.

Kerry Bergin

What a find. Gorgeous hotel tucked away down a small street. Everything from the room,the pool,the breakfast....all were great. But the men and women of the staff were fantastic, always smiling and so polite. A real credit to the resort. The one negative,for me, was it's on the wrong side of the main road for the beach side of Sanur which ment you had to cross it! Once you'd got used to the traffic it was better but you have to be on the ball crossing. Apart from that, I would highly recommend the Alantara resort and yes I would stay there again. Thank you Alantara for our stay.🙏

Shiva

love the pool, the gym, and the outdoor ambience so far! we smell mold in out first room, but thank god they have another empty room so they moved us to another room. the staffs were super friendly and helpful. they provide a buggy car for us to go to the beach. good food! love it

Mayumi O'Neale

Far from the beach or the centre of all the shops are? Only 15 to 20 mins walking distance to get there. Then walk more to see shop to shop restaurant to restaurant. So many delicious food to indulge and yet keep the figure, I am happy to walk. Sanur is very quiet with less people and The Alantara Sanur is very cosy hotel with highly maintenanced clean hotel. We have been well looked after by any of the hotel staff. I thought laundry service at the hotel was too expensive. Then they suggested us to go to local one which was walking distance ( one or two mins max ) and they do your laundry by weight. We paid a very little. We are leaving tomorrow after 4 nights at this hotel. I want to come back here again.

Mazza Sh

Sam the gues experience manager was the best! I had an accident just before I arrived and seriously hurt my ankle. There was some confusion over a wheelchair when we arrived but as soon as I got the contact details from Sam he sorted this out and I had it for the rest of my stay. Sam arranged for a lovely doctor and nurse to come to my room. I was examined and prescribed medication and advice. I am so grateful as I can't walk for long to the doctors outside the hotel. Sam also made recommendation for a show appropriate for my child and my accessibility with the wheelchair. Sam went above and beyond. I am sorry I didn't get to see him before I left to thank him personally. He made the stay a truly great experience. I would have been confined to the hotel room otherwise. All the other staff are lovely and smiley. I would recommend for any families!

- “‪JCC1177‬” -

The room are slightly dated and breakfast overpriced but everything else was amazing. Breakfast averages £7.50 each for buffet style. Would advise you venture onto the front for more options. Beautiful beach, pool, massage options and staff.

Lukarte Turner

We stayed at Mercure Hotel in Sanur for 9 nights last month. The place is very clean, beautiful, the swimming pool are very clean and gorgeous, and the water is fantastic, so warm! It is unreal. We are both vegan, and the hotel provided us with delicious breakfast and soya milk every morning. The best part were the staff, the people there, everybody working in there. Thank you all so much, for making our holidays so perfect! We will be back in Sanur next year, and then we will be back at the Mercure hotel. For sure. I will personally contact them to discuss prices. Thank you all!

Shendrit Gashi

I stayed here last year in September, and it was honestly such an amazing place to stay. Let’s start with the rooms, the room was very spacious but it did feel a little dated. It was clean but it could have been cleaner in my opinion. I feel like if the cleaning staff had a little more training it would be amazing! And if the rooms got a little update it would have been perfect. But it was nothing to bad at all so it’s just some tips The service, The service is absolutely amazing, everyone was extremely kind and so helpful. They are ready to do anything for you whenever! The food, We only had breakfast here but it was a very big buffet with alot of options! Probably the most options i have ever had seen in any hotel, and everything was very fresh The location, i can’t speak enough about this location, it was honestly so amazing! The resort has a whole flower and tree garden with lots of different plant species. The resort has a beautiful and flowing layout with a private beach to it, which makes it a max 2 min walk to the beach! The beach is also amazing with a lower tide and clean blue water! Also if you want to you could take a 30 min walk on the beach all the way to the mall or other fun points which are close, but if u don’t want to walk you can easily get a grab! I definitely would recommend this hotel to people who are going to bali! As it’s so central to everything and other cities, the location and service on this resort is just breathtaking

Jihee Kim

What we liked: The mature gardens and the space around the buildings and facilities. The nature in the mature gardens such as geckos, snails, birds and other insects. The quiet location in southern part of Sanur yet the various eating out options in close proximity. What we disliked: The level of cleanliness – This is not about the age of the facilities. We were aware of the maturity of the facility. It’s about how the room and other facilities are taken care of to maintain the cleanliness. Where to start. I requested the 3 rooms to be cleaned every morning while we were in the breakfast. The housekeeping had happened every morning but I needed to call the reception requesting the floor cleaning a couple of times as it hasn’t been done. In my room, the hand basin and the surrounding area haven’t been cleaned during the housekeeping. I didn’t request the cleaning separately thinking it would be done the next day. That day never came. After housekeeping was done, the water glasses and the coffee mugs were not replaced. Instead, they were wiped and put upside down on the paper coasters. I requested clean water glasses and coffee mugs through the reception but the delivered glasses and mugs were not clean at all. After that, I washed the glasses and mugs myself. Plus, coffee, tea and sugar sachets were not restocked during the housekeeping. The worst of all was the air conditioner filter. As my husband was developing a cold symptom from the previous week, he was spending more time in the room thinking that would help him to recover rather than spending time in the pool. Then, on Day 4, he realized he was sniffling less when he was sitting in the balcony. The difference between inside and outside of the room? The A/C(ordinary reverse cycle unit). What he found when he opened the A/C was a filter which was completely covered with grey dust. It was so thick that looked like some sort of stuffed toy with grey fur. I checked the A/C in other 2 rooms. They were fine. P.S. the photo of the filthy filter is not posted here as it’s too gross. Happy to share privately if you want to see. Please request. Worth mentioning – Room serviced Soto Ayam(chicken soup) was delivered without any cutlery. The lady returned with a spoon but my husband had already finished the soup with a teaspoon. Once I requested bottled water. I couldn’t wait any longer so I decided to walk to the reception. When I walked out of the room, there was a trolley parked between two rooms with a cleaning gadgets and bottled water. I was happy to help myself with the bottled water. When I informed the spillage on the floor to staff at the breakfast 3 times in separately occasions and locations, only once it was cleaned immediately. The other two times, the staff who were informed did not take any actions. So we informed the other staff thinking that there was a communication issue. It was only cleaned after the third time. We assumed there was “not my job” attitude between the staff.

Sunday In December

Second time staying at Griya Santrian. This hotel is all comfort, serenity, and old-fashioned service. You can not help but feel relaxed and cared for here. The immaculate Balinese gardens are so beautiful and peaceful. The 3 pools are luxurious, and each one seems to have a different personality to suit your mood or preference. The buffet breakfasts are such a treat - You can have amazingly fresh fruit, freshly cooked eggs, pancakes, cereal/toast, pastries, and Indonesian options, along with as much coffee/tea as you can drink. And you eat whilst staring at the beautiful sea. The staff are corteous and friendly. The streets of Sanur are just outside with many fun shopping options. 3 Monkeys Cafe down the road does excellent dinners. The boardwalk in front of the hotel is a people watching paradise, and the beach itself is calm and lovely. You can use the kayaks for free and hire bicycles for almost nothing. Griya Santrian is our happy place.

Chloe

We absolutely love coming to Griya Santrian. The resort has a lovely feel to it, more traditional in style, is clean and the staff are very accomodating. We found their breakfast to be good but the quality of the food in the restaurant for lunch/dinner has gone down. The pool bar is a big plus and their cocktails are excellent. This year though, I’m not sure I recommend staying until they’ve completed their renovations. They advised us renovations won’t be complete for another year. Renovations are 9am to 5pm every day, including weekends. Once even after hours. Please see the videos. We were only told of the renovations about 2 weeks before our stay and it was suggested that they wouldn’t inconvenience our stay much. I disagree with this a bit. They chose to do renovation work next to the front pool and the middle pools at the same time, so there is no part of the resort to get away from the noise, except the beachfront. The front pool was better than the middle pools as the construction was more intermittent at the front. For the cost of accomodation and as a standard expected, they really shouldn’t be doing renovations at multiple points throughout the resort and should have informed guests earlier with the option of changing accomodation. Overall though we still enjoyed our stay and look forward to coming again once the renovations are finished.

Jo J (JoJo)

Loved Griya .. fantastic pool area with swim up bar right on the beach.. Live music some nights. Breakfast is 7 out of 10 .. Great location. But getting extremely pricey now same price as most Australian or European hotels/ resorts per night.. Maybe affordable for a stronger money like USA but too expensive for Aussie dollar .. but still a wonderful place to visit

Bunga Tiasyaira

4 stars for the price and location. Although the old rooms really need reworking. - there were some mold on bathroom ceilings - some wall areas in the room were bulging due to moisture - preferably a rug could be added on the floor space too However, the pools and gardens were amazing! The plants and vibe was very traditional and balinese so if thats what you’re looking for this is the place for it!

Khaira Zayn

This place was lovely despite what I experienced the day I arrived and after I checked out. I came on a motorbike with my surfboards and baggage. The security guy harassed us by not parking at the lobby entrance (there was no guest/car at that time. First, we are not parking, we dropped in. Second, parkiran kalian itu jauh loh, mana sedang hujan. Gate security secara spesifik minta kami langsung turunkan barang di lobby, tapi by entrance kami di hardik gak boleh berbelok ke arah lobby utama. Kasar sekali! Apakah begini cara kalian memperlakukan tamu yang datang dengan motor? Tapi kalo pake mobil rental lebih tinggi derajatnya? We are paid customers! The room located on the 2nd floor, quiet at night, but I feel annoyed by renovation noise during the day. The AYCE breakfast was amazing. The pool bar, the pool itself and the jacuzzi was amazing. Until I checked out. I realized I left my beach saroong in the bathroom. I am 100% sure it was there. I called the hotel a couple days after but they lost it, claiming that there was nothing valuable found after I was gone. It's just a saroong I know, but it was my Mom's gift before she passed. This prestigious resort has disappointed us! On the same night before, I saw a cleaning crew collect bras, bikinis and stuff after a couple. Were you also claiming that stuff was gone in the thin air???

Michelle Syms

We had an amazing stay here. The pool area was fantastic, with an abundance of different loungers to choose from in various areas. A delicious buffet breakfast was served daily, with some incredible pastries. The beds were a bit hard, but the staff were very accommodating, providing mattress toppers. The location was great, right on the beach with lots of food options around. We will definitely be back!

Martha Phillips

Having the loveliest time. So good to be surrounded by so much greenery, right on the sea front. We took a free bike ride this morning to explore sanur after breakfast. The pool is so luxurious and clean. The rooms are air conditioned and lovely. All of the staff are very lovely and helpful. Can’t fault it :)

Ashton Pereira

We stayed here for a few days and found the overall experience to be quite pleasant. The rooms were fine and resort facilities were great. They had two pools which we used and found it was fine. Our only fault is that their breakfast did not include too many Indonesian options and catered more to the western palate. Not a bad place to stay.

S

LOVED MY STAY! I stayed here for 4 nights and it was an amazing holiday for me. From the check in to check out. Everything was excellent. 29th March was silent day, so we couldn’t step out of the resort. They had everything planned for us in the resort though. They have 3 pools which is sufficient for the many people at the resort. The breakfast buffet is a mix of American and Indonesian food. The spa is another amazing addition. The massage was so good. I highly recommend the Balinese massage. The room is cleaned daily. The private beach is a great addition to the resort. A swim in it and the beach beds make it better. Overall, the friendly staff and hospitality is great. I will come back for sure 😄 The only con was, no bidet in the washroom. It would be a great addition if it is installed.

Abdul Muktadir

Wow. This was simply a dreamy, luxurious and peaceful stay at one of the nicest resorts in Sanur. Everything was so positive in our 3 night stay, from the incredibly welcoming and friendly staff, to the range of facilities on offer- especially the pools to lounge in. We were really grateful to have our room upgraded for free too. Special mention has to go to the dining facilities on offer, especially the Beach Club Restaurant and the Mezzanine Asian Kitchen. Also, the Spa was simply on another level, and we felt so bliss like after their treatments. Finally, their Valentine’s Day dinner was so beautiful, and so well thought out. It was so lovely to see so much effort put in from the live music, to all the staff who went the extra mile. Thank you so, so much. We really did not want to leave, and we really hope we can visit again in the future!

Erik Firman

We stayed for 3 nights, from April 1 to 4, 2025 at Impressive Lagoon Suites. The resort is not large (in comparison to other 5 stars resorts we have stayed before), but with proper settings it feels comfortable. The impressive lagoon suites (with additional 1 bed) is enough for a family of 5 people (which I gratefully thankful, because not many 5 stars resorts permit a family of 5 people stay in 1 room). The room is clean, very comfortable, and has good wifi connection for online game. The staff are very polite. They said we had a buttler service for staying at an impressive lagoon suites, who can be approached by whatsapp. Until the day we departed, they still didn't text me their buttler's whatsapp number 🙄. We also had an incident in the breakfast room when the staff chased us to collect the payment (they mistook us for other guest), which was quite embarassing. The problem was resolved with an apology after I contacted the front office. The pool is facing the beach and has a very excellent view during sunrise. Too bad the sun loungers have many birds' stools, please make sure the staff to clean them. The breakfast is quite good and the room dining has a good settings. You have to try Kuu resto (a Japanese resto), they taste very good.

오즈의마법사유학Paris

Absolutely amazing experience – I can confidently say it's better than the Hyatt. The staff are constantly cleaning no matter where you are, and the entire place feels exceptionally hygienic. The restaurant is excellent, with beautiful ocean views right in front. The WhatsApp-based butler service is next-level – unlike many other Southeast Asian resorts, they respond within a minute, every time. That kind of speed and precision is a clear reflection of outstanding management. Having visited hundreds of resorts, I rarely feel this impressed. But Maya Sanur truly moved me. I’ll definitely be coming back.

Lorraine Burton

Spent 2 weeks at this amazing beachfront hotel, would highly recommend. The staff are very attentive, professional and can’t do enough for you. Enjoyed time at the spa would definitely recommend Balinese massage & warm stone massage. So much to choose from at breakfast. I stayed in an Impressive Lagoon Pool room which was huge but very nice. Solo traveller made to feel very comfortable and at ease all times.

Gareth Hume

The hotel is great with fantastic rooms and a great location. There are just a couple of things that let it down. The main pool is shallow at 1.2m, whilst this is great for families with young kids (we have 2) i would prefer a slightly deeper pool as I struggled to swim properly. The other is the beach, it's not great. There is a lot of seaweed and it's shallow so cannot swim much. Bali has a big problem with litter and there is a lot of litter on the beach. The hotel does clean up their portion of the beach however the neighbouring sites have a lot of litter and when you are swimming in the sea you will see this. It's most of Bali that you will encounter the same issue so it's not unique to this hotel. I have fed this back to our travel agents and it was my agents that oversold the beach. If you can ignore the litter and just want a beach to walk on then it's fine. Location is great and there are loads of shops and hotels on the road so you are spoilt for choice.

Anastasiya De Stabenrath

It’s the best hotel we ever stayed in. Of course the decorations and architecture is almost a piece of art, and the rooms are amazing, but in this place particularly you’ll find the best customer service ever. Buda, Asmika, Wisna, Hermanto and Aldi are amazing, not only they cleaned our rooms in the morning and in the evening, they were also making towel arts after each passage and leaving cute notes asking if everything was okay or wishing us a good night or morning, we’ve never seen this in any place before, they truly care about customers and this is rare. If you decide to go to the restaurant ( what I strongly advise because the food is amazing) you’ll find there Lia and her colleagues that will do everything for you to feel waited there. They will remember your name, serve you with an elegance that exists only in Asian countries and care about you and adapt meals to your tastes or allergies. I once asked for an avocado toast that wasn’t on the menu, but they still did it, just for me, in other hotels they would just say sorry, we do only what’s on the menu, so I really advise to everyone that are looking for a place where to relax and have a good time to visit maya sanur!!