5 Star New York Holidays

BdotLv MTB

I recently stayed at the Hyatt Centric Wall Street, and it truly exceeded my expectations. From the moment we arrived, the service was exceptional—every staff member we encountered was friendly, attentive, and ready to help. The front desk team made check-in a breeze, and they were always available with helpful information and recommendations throughout our stay. Our room was wonderful: spacious, modern, and incredibly comfortable, with a fantastic view overlooking Wall Street. Waking up to that iconic view added a special touch to the experience, making it feel like we were truly immersed in the city. Breakfast at the buffet was another highlight. There was a wide range of delicious options to suit every taste, from fresh fruits and pastries to hot items, and the service was fantastic—attentive without being intrusive. We also had a minor question about the cooler in our room, and I was impressed by how quickly they responded. Within minutes, someone from the maintenance team came up to help us out. It turned out the issue was on our end, but they handled it with such professionalism and patience, ensuring we were completely satisfied. Overall, our stay at the Hyatt Centric Wall Street was outstanding, and the combination of excellent service, prime location, and thoughtful amenities made it a memorable experience. I would highly recommend this hotel to other travelers looking for a comfortable, well-serviced stay in the heart of New York City.

Chrymson V

This location is great, close to everything. Easy to walk by the river, restaurants, bars, subway, etc. The hotel is very nice, with a lobby, and the service is very friendly. My only issue was with the toiletries that they provided in the room. I rented a king-size bed. The room is beautiful and the space was very large. The foyer, bathroom, and shower area are all beautiful. They provide you with the most minimal of soap bars, cups, no napkins, no lotion, no mouthwash, and toothpaste/brush. There is no coffee in the room, no slippers, rug for the bathroom. For $500 a night, I think some basics such as these would be helpful to the guest. Other than that I was very happy with my stay!

Tammy K

Great service, very welcoming staff. Really spacious comfortable rooms. Love everything about my stay here other than the fact that there is no sound proofing of the rooms, feel like my neighbor is showering in my room/ can hear their alarms going off like it's on my bedstand.

Petrina Johnson

My husband, sister, and I stayed at this hotel on Saturday, Nov 9, for one night and had an incredibly frustrating experience. There was a miscommunication regarding whether breakfast was included in our rate. I gave my contact information as we were told the manager was not available and would contact us. We left our bags as our flight was later in the evening. When we got back, the manager was still not available and we had to leave to catch our flight. Received an email from the manager, Gregory, before we got to the airport, I explained the issue and it's been four days, and I still haven't heard back from anyone. I find it completely unprofessional that the hotel could not address the issue before I checked out. It honestly feels like they’re intentionally avoiding resolving the situation. The lack of communication and follow-through is unacceptable. I don't recommend this hotel.

Naz

I recently stayed at this Hyatt location for 5 nights, expecting a 5-star experience, and I was extremely disappointed from start to finish. For starters, the cleanliness was unacceptable. The sink splashed water everywhere due to its poor design, the tiles in the shower were filthy, and there was noticeable dust on the napkin holder. Not something you'd expect from a hotel of this caliber. Beyond the cleanliness issues, the service was even worse. I requested water to be brought to my room, and it took over 3 hours for them to bring me just one bottle. This level of service is beyond disappointing, especially for a hotel that claims to be luxurious. The provided soap, "BeeKind," felt cheap and embarrassing for a Hyatt. Also, there were no umbrellas available for guests—something even a motel manages to provide. To top it off, when I spoke to management, I didn’t receive a single apology for the issues I raised. I expressed my dissatisfaction, but it felt like my concerns were brushed off. For a brand that markets itself as a 5-star experience, this Hyatt barely qualifies as a 3-star motel. This place should legally not be advertising itself as a 5-star hotel. At best, it’s a 3-star establishment, and that’s being generous. If you're expecting luxury, good service, or even basic amenities like cleanliness and attentive staff, look elsewhere. This hotel does not live up to its reputation.

Christina Laidley

Nomo Soho was an outstanding experience from start to finish. The staff and cleanliness truly exceeded my expectations. The Crosby Suite was spacious, spotless, and well-designed and the bed comfort and outside view added to the comfort. The restaurant facility was fantastic! Do try the steak and fries....it's delish!!! The location was central to all the Manhattan tourist attractions making it easy to explore and enjoy the area. There was a subway entrance nearby for easy traveling. If you're into instagram, there are a lot of Unique Architecture and Art props for photos. I wouldn’t hesitate to return and highly recommend it to anyone looking for an exceptional stay.

eman fustok

Dear readers, this place could easily get five stars if it was not for the doors that separate the rooms being paper thin. Usually, when there are connecting rooms, the doors are thicker to avoid hearing every little thing, it was as if we were in the same room with our neighbors. I could hear every word that was being said, and it’s really embarrassing if you’re trying to have intimate conversations. On top of that, when we were asleep they would wake us up if they came in late…OTHERWISE it was in the best spot…so close to everything. We would walk everywhere, close to little Italy, Chinatown, Brooklyn bridge…if it wasn’t within walking distance the subway station was around the corner. The restaurant was beautiful, and the food was good as well. We had a great view from the 24th floor…I highly recommend it, just see if there are rooms without connections.

Danielle Horton

I was referred to this place by a friend who has only had good things to say, but it was severely lacking for us. The carpet in the room had stains and the bathroom needed some work. The shower looked to have had a glass door before, but we had a plastic shower rod hot glued to the floor to keep the water from running into the rest of the bathroom. We ate at the restaurant that evening and the food was not worth the cost. The morning luggage check attendant had poor customer service and we were concerned to leave our luggage with him. Overall, there wasn't many employees available for assistance.

Antoine Chocque

Great location, clean rooms Rooms very small. No service at all: no minibar, no bar, breakfast is a joke. You book a “pay at the property” rate on their website to make sure they avoid the Booking’s commission because you know how expensive it is, yet they try to charge you card before your stay and decide to cancel your reservation a few hours after sending an e-mail in the middle of the night. And last but not least, I have never seen such a bad hospitality. Front office staff very arrogant and Not flexible. I wouldn’t recommend that place.

Yessica Garcia

Nomo SoHo Hotel shines thanks to Jeffrey's exceptional hospitality! His kindness, attention to detail, and genuine care made our stay unforgettable. Stylish hotel, perfect location, and outstanding service. We'll be back! Only wish is for their rooms to get updated. Thanks, Jeffrey, for an amazing experience!

Michelle Chiu

Great location, right in the middle of the theater district. Only a block and a half from Times Square. Minutes walk to the hottest shows on Broadway. Room was very comfortable and nice. Was given room away from the Main Street and was quiet. Enjoyed my stay there and would stay again.

Jake Robins

Great location in the middle of or near many things, obviously not the least of which being Times Square. The rooms and beds were nice. Bathroom was nice but definitely could have used a fan. The way the amenity fees work out is frustrating, doesn’t make sense to me as to why they’re not just lumped into the entire cost of the stay. I’d stay here again though bc it was clean and reliable, despite our window and drapes being open and sucked out into the wind when we first walked in the room.

Taylor Price

Overall the room was decent, but not a 4 star experience like advertised. Our bathroom had so much active mold growing. (See pictures below) the shower head had active mold growing and hasn’t been cleaned ever. All of the grout has active mold growing. Each handle to grab on to has mold growing on it. The bed was comfortable and wasn’t too much noise pollution from the street below. Check in service was good they said rooms would be available by 3:00pm instead of 4:00normal check in.

Patarapa Jerngklinchan

This is a comfortable and nice stay in the midst of bustling Times Square. We had a good time and feel good staying here. This may not be as good as other InterContinentals that I have experienced. There are some minor things in the room that is negligible but could be improved. - mirror is only available in the bathroom. - Room furniture is quite aged and need a little maintenance like the lower drawers stuck with the top drawers etc. but usable. - 2 telephones in the room, one is plugged and one is not, more like it is there to decorate the room. Maybe it should be removed instead. - housekeeping service forgot the number of bath towels needed and we need to make extra request daily. - reception staff, concierge are not the friendliest. They are here to do their job and they did well. just that you would not feel they are doing an exceptional service. The location is great, the room is nice(with overlook-able issues) and comfortable, if you are here for holiday and don’t mind the loud noise and a lot of people :)

Andy Leete

Stayed a recent weekend. Location is superb for the theater / times square district. Check-in was a breeze. The hotel is very clean and modern. The room was spacious and white glove clean. The view of 8th Av was perfect from the 21st floor. The elevators were fast and frequent. The breakfast buffet in the Stinger restaurant was excellent. The bellhop and baggage storage / retrieval was great. You get what you pay for here. Top notch. If I had to lodge some type of complaint, here it is - the mini bar cube fridge in the room is stocked to the brim with every imaginable beverage. The problem is that if you have anything that you would like to refrigerate, you cannot. As soon as you so much move a can or bottle, it gets charged to the room. I managed to squash a 16oz bottle of water in there. That action triggered a purchase / charge which they removed.

Rixt Schönfeld

What a wonderful hotel! Ideally located next to the subway and with plenty of great restaurants within walking distance. The rooms are spacious and equipped with a kitchen. Admittedly, the rooms could use a fresh coat of paint, but that didn’t spoil our experience. The spa facilities are a lovely bonus. As the cherry on top, all the staff go above and beyond to make your stay unforgettable. And they succeeded—huge thanks to the entire team!

Michael Bercik

My boys and I spent a weekend in NYC and stayed at the Marmara. It exceeded expectations. First and foremost, the staff were fantastic particularly Benjamin. We received a complimentary upgrade and the room was extremely nice and had a balcony with a view. We used the pool and room service and were happy with both. This hotel will be an excellent choice if you choose to stay.

Dr Tamsin Lewis

Benjamin front desk and Floyd (bellboy)🔔 were wonderful. SO friendly. The rooms are dark but very spacious. Good value. The staff make this place super sweet. Breakfast and bar service need work 👍

Ben S.

Who in the world told google that this is a 5-star hotel?!! A Hampton Inn is closer to 5 star than this place… Service is absolutely terrible, the rooms are beyond dated. Oh, and to top it off- their “fresh squeezed orange juice” is not fresh squeezed. Seems like The Marmara likes to call things something they’re not. Super super disappointed. We went from a true 5-star hotel after 3 nights, to this place because we wanted to try out another NYC 5-star hotel, but this place is worse than some 2-star hotels. I’ve had much better experiences at Hampton Inns…

Jeanie McGee

From the moment we stepped into the Marmara, we were enveloped in an atmosphere of luxury and warmth. Our stay in the one-bedroom suite was nothing short of exceptional. The suite itself was a sanctuary in the heart of bustling New York City. Impeccably designed with elegant furnishings and modern amenities, it felt like a home away from home. The spacious layout provided ample room to relax and unwind after a day of exploring the city. The attention to detail was evident throughout our stay, from the comfortable bed adorned with luxurious linens to the fully equipped kitchenette that allowed us to enjoy leisurely breakfasts before heading out for the day. The staff at the Marmara went above and beyond to ensure our stay was perfect. Their professionalism and genuine hospitality made us feel truly valued as guests. Whether it was offering recommendations for local dining or arranging transportation, they were always attentive and accommodating. The location of the hotel was also ideal, just steps away from iconic landmarks like Madison Square Garden and within easy walking distance of some of the city's best dining, shopping, and entertainment options. Overall, our experience at the Marmara was unforgettable. It exceeded our expectations in every way and set the standard for excellence in hospitality. We can't wait to return and create more cherished memories in this extraordinary hotel."

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Marc Lammers

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Csaba Litkei

An exclusive, very elegant place with great service. It is really close to the Central Park so you can walk in the green if you want. The traffic is always high so be prepared to a long journey from and to the airport if you choose car for travel.

M K

Afternoon tea is a must . Sunday visit was well worth it but again with most New York it's NOT cheap

Craig M

Stayed at the start of December. An amazing hotel but hugely over priced due to it being a tourist attraction in its own right at this time of year. The rooms are huge, very comfortable and luxurious with a bathroom almost as big as some hotel rooms in Manhattan. Check in was very slow. Only one member of staff on reception meant we stood waiting for almost 30 minutes to check in. Got to our room and a rollaway bed had been left in our room that we never requested. This took almost an hour until someone came to remove it. I see many reviews from non guests complaining about not being allowed access to the hotel but to give a review from a different perspective of someone who had paid to stay there - we had to wait almost an hour to get a drink in the Palm Court despite being residents and we were never able to get a table in the Champagne Bar. When you stay in a hotel you just don't expect that you won't even be able to sit and enjoy a drink there when you feel like one. Was surprised that a hotel charging a room rate of four figures per night didn't even offer complimentary bottles of water or tea/coffee making facilities. Even 2 and 3 star hotels pretty much offer this as standard nowadays. To summarise, an amazing and iconic hotel but really its only worth about half of what they charge in terms of facilities and guest experience.