5 Star New York Holidays

BdotLv MTB

I recently stayed at the Hyatt Centric Wall Street, and it truly exceeded my expectations. From the moment we arrived, the service was exceptional—every staff member we encountered was friendly, attentive, and ready to help. The front desk team made check-in a breeze, and they were always available with helpful information and recommendations throughout our stay. Our room was wonderful: spacious, modern, and incredibly comfortable, with a fantastic view overlooking Wall Street. Waking up to that iconic view added a special touch to the experience, making it feel like we were truly immersed in the city. Breakfast at the buffet was another highlight. There was a wide range of delicious options to suit every taste, from fresh fruits and pastries to hot items, and the service was fantastic—attentive without being intrusive. We also had a minor question about the cooler in our room, and I was impressed by how quickly they responded. Within minutes, someone from the maintenance team came up to help us out. It turned out the issue was on our end, but they handled it with such professionalism and patience, ensuring we were completely satisfied. Overall, our stay at the Hyatt Centric Wall Street was outstanding, and the combination of excellent service, prime location, and thoughtful amenities made it a memorable experience. I would highly recommend this hotel to other travelers looking for a comfortable, well-serviced stay in the heart of New York City.

Chrymson V

This location is great, close to everything. Easy to walk by the river, restaurants, bars, subway, etc. The hotel is very nice, with a lobby, and the service is very friendly. My only issue was with the toiletries that they provided in the room. I rented a king-size bed. The room is beautiful and the space was very large. The foyer, bathroom, and shower area are all beautiful. They provide you with the most minimal of soap bars, cups, no napkins, no lotion, no mouthwash, and toothpaste/brush. There is no coffee in the room, no slippers, rug for the bathroom. For $500 a night, I think some basics such as these would be helpful to the guest. Other than that I was very happy with my stay!

Jessica Cummings

Pros: great staff, HUGE rooms, plenty of space, beautiful decor and art, automated blackout shades and lights, LOVED IT! THIS LOCATION IS AMAZING, great sense of community, walkability to so many good restaurants and things to do, felt very safe. loved the discounted parking next door, as well. Cons: The bed felt similar to a futon mattress. Like a sack of flour. Was very uncomfortable. Our largest complaint is that the shower is open to the room (clear glass door) with no privacy. Highly recommend only staying with someone who you want to see shower, otherwise, you'd have to leave the room. At least the toilet room door is etched glass. We did not have a mini fridge which we'd have liked. We asked for an ice bucket (but it had no lid/ more like a bottle service bar bucket) so the ice melted quickly. Overall, we recommend this hotel!!

Moutasem Akkad

Worst stay ever. We arrived to find the elevator wasn’t working. Then, our room’s heater was out of order, and despite multiple requests, they never fixed it. Lastly, the front desk actually asked me to go to the storage room and help retrieve our stored luggage myself! I’ve had better experiences at one-star hotels. Stay away.

Petrina Johnson

My husband, sister, and I stayed at this hotel on Saturday, Nov 9, for one night and had an incredibly frustrating experience. There was a miscommunication regarding whether breakfast was included in our rate. I gave my contact information as we were told the manager was not available and would contact us. We left our bags as our flight was later in the evening. When we got back, the manager was still not available and we had to leave to catch our flight. Received an email from the manager, Gregory, before we got to the airport, I explained the issue and it's been four days, and I still haven't heard back from anyone. I find it completely unprofessional that the hotel could not address the issue before I checked out. It honestly feels like they’re intentionally avoiding resolving the situation. The lack of communication and follow-through is unacceptable. I don't recommend this hotel.

Michelle Wilson

Wonderful hotel! Clean, exceptionally friendly staff, knowledgeable and helpful. The location is perfect to Times Square and Rock Center! Also check in is at 3 but our ride arrived a couple hours early and they were very accommodating. Asnae cleaned and restocked the room to perfection every day. And the two times we had room service, Rich M came up promptly and asked if he could enter to set the tray down, something I appreciated as I was traveling as a single woman with her daughter. Definitely will stay there again!

Patarapa Jerngklinchan

This is a comfortable and nice stay in the midst of bustling Times Square. We had a good time and feel good staying here. This may not be as good as other InterContinentals that I have experienced. There are some minor things in the room that is negligible but could be improved. - mirror is only available in the bathroom. - Room furniture is quite aged and need a little maintenance like the lower drawers stuck with the top drawers etc. but usable. - 2 telephones in the room, one is plugged and one is not, more like it is there to decorate the room. Maybe it should be removed instead. - housekeeping service forgot the number of bath towels needed and we need to make extra request daily. - reception staff, concierge are not the friendliest. They are here to do their job and they did well. just that you would not feel they are doing an exceptional service. The location is great, the room is nice(with overlook-able issues) and comfortable, if you are here for holiday and don’t mind the loud noise and a lot of people :)

Taylor Price

Overall the room was decent, but not a 4 star experience like advertised. Our bathroom had so much active mold growing. (See pictures below) the shower head had active mold growing and hasn’t been cleaned ever. All of the grout has active mold growing. Each handle to grab on to has mold growing on it. The bed was comfortable and wasn’t too much noise pollution from the street below. Check in service was good they said rooms would be available by 3:00pm instead of 4:00normal check in.

Jake Robins

Great location in the middle of or near many things, obviously not the least of which being Times Square. The rooms and beds were nice. Bathroom was nice but definitely could have used a fan. The way the amenity fees work out is frustrating, doesn’t make sense to me as to why they’re not just lumped into the entire cost of the stay. I’d stay here again though bc it was clean and reliable, despite our window and drapes being open and sucked out into the wind when we first walked in the room.

Michelle Chiu

Great location, right in the middle of the theater district. Only a block and a half from Times Square. Minutes walk to the hottest shows on Broadway. Room was very comfortable and nice. Was given room away from the Main Street and was quiet. Enjoyed my stay there and would stay again.

Antoine Chocque

Great location, clean rooms Rooms very small. No service at all: no minibar, no bar, breakfast is a joke. You book a “pay at the property” rate on their website to make sure they avoid the Booking’s commission because you know how expensive it is, yet they try to charge you card before your stay and decide to cancel your reservation a few hours after sending an e-mail in the middle of the night. And last but not least, I have never seen such a bad hospitality. Front office staff very arrogant and Not flexible. I wouldn’t recommend that place.

Danielle Horton

I was referred to this place by a friend who has only had good things to say, but it was severely lacking for us. The carpet in the room had stains and the bathroom needed some work. The shower looked to have had a glass door before, but we had a plastic shower rod hot glued to the floor to keep the water from running into the rest of the bathroom. We ate at the restaurant that evening and the food was not worth the cost. The morning luggage check attendant had poor customer service and we were concerned to leave our luggage with him. Overall, there wasn't many employees available for assistance.

Josh N

Overall: 3/5 Positive: The location is nicely nestled in SoHo, a few blocks from the main shopping which means it is a bit quieter, though still close to shopping & subway. Negative: This is a 3-star hotel trying to masquerade as a luxury boutique hotel, like Public Hotel or others nearby. As someone who has stayed in NYC at many similar hotels they simply do not meet the mark: - there was a large cockroach in our room - the service was hit/miss; I called up prior to our stay to get restaurant recommendations and was told "well, we're a few blocks from Little Italy...there are plenty of places" - the staff are dressed like they work in a motel 6 - overall my impression of the staff were they were mainly concerned with clocking in and out...there were only a few employees at the front desk & elsewhere that seemed to exude hospitality. unfortunately that was the exception, rather than the rule - the gym equipment is not serviced properly, the cables in the machines bind as they're not properly lubricated - the room we stayed in had a very tiny closet, and the sink area was cramped for more than 1 person I stayed over Thanksgiving week so the prices were obviously much higher than they normally are -- I would have been more lenient on my review had the price been

eman fustok

Dear readers, this place could easily get five stars if it was not for the doors that separate the rooms being paper thin. Usually, when there are connecting rooms, the doors are thicker to avoid hearing every little thing, it was as if we were in the same room with our neighbors. I could hear every word that was being said, and it’s really embarrassing if you’re trying to have intimate conversations. On top of that, when we were asleep they would wake us up if they came in late…OTHERWISE it was in the best spot…so close to everything. We would walk everywhere, close to little Italy, Chinatown, Brooklyn bridge…if it wasn’t within walking distance the subway station was around the corner. The restaurant was beautiful, and the food was good as well. We had a great view from the 24th floor…I highly recommend it, just see if there are rooms without connections.

jonah kon

If I could give a 0 star for the service I would Been in this hotel for exactly 50 minutes. Worst hotel I’ve ever seen Chris the guy at the front desk thing the sun is raising from his but. Looking at every single person from on top. This isn’t the kind of person should working with people. Once this hotel was luxury and friendly. Today I it’s something else. Beware! There are so many hotels at NY . Do not go there BTW The evilness of the guy at the front desk started once he saw we are Israeli. So for my Jewish friends . Beware!

Rixt Schönfeld

What a wonderful hotel! Ideally located next to the subway and with plenty of great restaurants within walking distance. The rooms are spacious and equipped with a kitchen. Admittedly, the rooms could use a fresh coat of paint, but that didn’t spoil our experience. The spa facilities are a lovely bonus. As the cherry on top, all the staff go above and beyond to make your stay unforgettable. And they succeeded—huge thanks to the entire team!

Michael Bercik

My boys and I spent a weekend in NYC and stayed at the Marmara. It exceeded expectations. First and foremost, the staff were fantastic particularly Benjamin. We received a complimentary upgrade and the room was extremely nice and had a balcony with a view. We used the pool and room service and were happy with both. This hotel will be an excellent choice if you choose to stay.

Dr Tamsin Lewis

Benjamin front desk and Floyd (bellboy)🔔 were wonderful. SO friendly. The rooms are dark but very spacious. Good value. The staff make this place super sweet. Breakfast and bar service need work 👍

Felicity B

Staff went above and beyond - they are all truly wonderful. 5-stars for them!! But as others have said, the rooms are tired and the food is very disappointing. The bottom of the pool is chipped and a lot of the furniture needs replacing. Fruit salad was dry with unripe fruit and pastries were mini. This place needs some love and a refreshed menu.

Ben S.

Who in the world told google that this is a 5-star hotel?!! A Hampton Inn is closer to 5 star than this place… Service is absolutely terrible, the rooms are beyond dated. Oh, and to top it off- their “fresh squeezed orange juice” is not fresh squeezed. Seems like The Marmara likes to call things something they’re not. Super super disappointed. We went from a true 5-star hotel after 3 nights, to this place because we wanted to try out another NYC 5-star hotel, but this place is worse than some 2-star hotels. I’ve had much better experiences at Hampton Inns…

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Marc Lammers

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Csaba Litkei

An exclusive, very elegant place with great service. It is really close to the Central Park so you can walk in the green if you want. The traffic is always high so be prepared to a long journey from and to the airport if you choose car for travel.

eva eva

Feels like Christmas is only for the elite and chosen one since they don't allow you to enter the hotel to see and enjoy Christmas magic unless you are the resident of the hotel. In other words if you are rich you are welcome if not then go away. Disgraceful policy.

M K

Afternoon tea is a must . Sunday visit was well worth it but again with most New York it's NOT cheap