5 Star New York Holidays

Carolyn Mitchell

Loved loved loved this hotel. The location is close to everything. Was able to check in early. The room, king bed, was a bit small, but all we needed. Everything was extremely clean. We had one of the best burgers & fries. OUTSTANDING. The staff from start to finish were AMAZING. Price was reasonable for NYC. We will return.

Ben Rakhman

Chris always goes above and beyond to make sure I'm happy on every stay. I stay here regularly, and the rooms are always clean, and the staff is always helpful and welcoming. The beds are comfortable and they have Security in the lobby 24 hours always keeping a watchful eye.

Ch Chh

I would strongly advise against staying at this hotel. It has been three weeks since our stay, and the hotel still hasn’t returned our $600 deposit, despite claiming the funds were sent, yet they refuse to provide a transaction number and hang up when we call. Additionally, there was no internet access throughout our entire stay, though that now feels like a minor issue compared to the deposit situation. I deeply regret that our trip to New York will be remembered for this hotel’s scam. I absolutely do not recommend this place to anyone.

Shay Bryan

I don’t know why this place has such bad reviews. The location is so good. The rooms are clean. The front desk was very polite. The staff in the hallways were so friendly. Price is reasonable. Yea- some of the rooms are dated but who cares. Go outside. You’re in NYC.

Sarah Wall

I have previously reviewed this hotel following our stay on Trip Advisor however, since then, I have received a $200 charge to my credit card that I have no knowledge of. 4 emails to the hotel have gone ignored. I have raised a dispute with Amex but the hotel just say it’s an honest charge and send it back with no evidence. Be very careful about using this hotel. Going by other reviews. This is not an isolated incident.

Spencer Smith

We stayed at the Hyatt Centric Wall Street and really liked the location. Easy walking distance to Pier 17, the Staten Island Ferry, Battery Park, and everything else in FiDi. Super convenient base for exploring the area. The hotel was clean and quiet, and our suite worked really well for us, especially with a baby. They provided a crib, and the extra space made a big difference. Our corner room had great natural light and views, and the automatic blinds were a nice feature. Check-in was quick and easy. We didn’t see much going on at the bar, but it was there if you wanted it. The cleaning staff was also very accommodating. Helped us out a few times and were always friendly. Rooms were a bit of a mix, modern in some ways, a little dated in others but overall comfortable and functional. For the price, it was a great value. Would definitely consider staying here again.

João Filipe Pereira

I stayed at the Hyatt in Wall Street, NYC, and overall, it was a very good experience. The location is fantastic, right in the heart of Wall Street, making it ideal for both business and leisure stays. The views are stunning, which felt like a real privilege. The rooms are spacious and well-designed, providing a comfortable stay. The gym is good, well-equipped for a solid workout. Breakfast was just okay. Nothing special, and too expensive for what it is, in my opinion. One downside was that the bar wasn’t open during my stay, and I’m not sure why. It’s a shame because it would have been a great addition to the experience.

River Yang

By no means this is a 5-star hotel. 4-star at most. Room is old. You can see many parts falling off. Very poor soundproofing. You can hear the traffic outside 24/7, and you can hear clearly people talking and walking in the corridor. I guess you get what you paid for. Great location though.

BdotLv MTB

I recently stayed at the Hyatt Centric Wall Street, and it truly exceeded my expectations. From the moment we arrived, the service was exceptional—every staff member we encountered was friendly, attentive, and ready to help. The front desk team made check-in a breeze, and they were always available with helpful information and recommendations throughout our stay. Our room was wonderful: spacious, modern, and incredibly comfortable, with a fantastic view overlooking Wall Street. Waking up to that iconic view added a special touch to the experience, making it feel like we were truly immersed in the city. Breakfast at the buffet was another highlight. There was a wide range of delicious options to suit every taste, from fresh fruits and pastries to hot items, and the service was fantastic—attentive without being intrusive. We also had a minor question about the cooler in our room, and I was impressed by how quickly they responded. Within minutes, someone from the maintenance team came up to help us out. It turned out the issue was on our end, but they handled it with such professionalism and patience, ensuring we were completely satisfied. Overall, our stay at the Hyatt Centric Wall Street was outstanding, and the combination of excellent service, prime location, and thoughtful amenities made it a memorable experience. I would highly recommend this hotel to other travelers looking for a comfortable, well-serviced stay in the heart of New York City.

Margo Ferro

This will be our third time staying at this Hyatt property. Always lovely. Clean rooms. Friendly staff. And an extra thank you to Felix for your additional hospitality this weekend to make our kid-free overnight just a little more special.

Joseph Vassallo

first of all ... they only have king size beds or full size beds. So if you don't have a king (which sell out fast) you're in what you slept in as a kid. Even though the rooms could easily fit 2 queen beds, they have 2 child size beds instead. aside from that, service is really going down hill. I used to love this place but the little beds, empty mini bars, sometimes they forget the coffee pods ... it's really going down hill. Other than the child size beds, the physical property is really good. generous room sizes, AC works great, nice finishes and fast elevators (never wait more than a few seconds). It's more the service. Front desk is the opposite of welcoming and housekeeping is just meh. the doormen are superb as are the restaurant staff.

Darianne Young

If I could rate this hotel 0 stars I would but I want people to be aware. I checked in on Friday, March 28 and booked a corner room. The room they placed me in was filthy. They sheets had red stains and food stuck to it but was made up like it had been clean. The glasses had food on them. The bathroom shower had a ring of dirty around it. And the carpet looked like it hadn’t been vacuumed in days. I went downstairs immediately to ask to be moved rooms and I was initially told I could not be moved because they were sold out but that it “maybe can be cleaned.” 20 minutes later after talking to a manager they magically had another room of the same type available. The room was two floors up and smelled like cigarettes that was masked with air freshener. The glasses in there were also dirty but at least that bed LOOKED like sheets were clean. We never got those glasses. The next morning we had to ask the house keeper to clean the bathroom even though she told us she had. There was hair on the toilet seats and she took the extra towels we asked for. We never used the toilet as when we checked in it was late and we came in showered and attempted to eat cheesecake and sleep. We were only offered free breakfast for the initial trouble. Not for the awful smelling room. We ate at the stringer restaurant downstairs and the wait staff was awful. Though we booked a reservation there they initially did not want to serve us because they assumed we didn’t have a reservation, even though we were guests of the hotel and it was the only restaurant there. They eventually seated us. But only checked on us once. We had to go through other waiters before getting our food and drinks. As such, we chose to not tip we high as we usually do. Upon check out, we learned that the waiter charged an additional 20% tip on our bill. Though we never agreed to that and it was not the bill that we signed. Had we not taken a picture of the original bill we signed, they would have made us pay it! We spoke with management about all of our issues and all they did was remove the amenity fees. We paid almost $900 for two nights of filthy rooms, and a room that smelled like cigarettes to which I am allergic to and conveyed. I am an avid IHG lover but this location is ridiculously terrible at customer service and cleanliness. The management didn’t even seem surprised the waiter tried to steal from us. We got a man from house keeping knocking on doors to make sure people were checked out and then marked the rooms clean on his clip board. The rooms were directly across from us at 10 in the morning and had not been clean at all. We know because he knocked on each one by one including ours and we sat there and watched him Do it just to see what their process is. It’s gross and unethical. They know their reviews are bad because everything they give you comes with a review card with their name on it and on Google. The only reason we even got breakfast cards for the first dirty room was because we agreed to write a review. How about just be kind and provide a clean room and then you wouldn’t have to beg your customers to write a good Review. The only good thing is you’re a 8 minute walk from Times Square. And Juan from Concierge is so kind and considerate. I’m so disappointed. Please be aware before Staying here. The only reason they even waved the “amenity fees” was because they heard me tell someone else I am an attorney. SMH. Do better. You are sullying the IHG brand.

Ogechi Singh

We had a great stay here. The location is perfect. We could either walk or take the subway to everywhere we visited while in the city. The staff was very friendly. The room was good. The views were nice. Our bed was very soft. I prefer a bed a little bit more form, but it was good enough. The shower head had some blockages, so we had to use the handheld with the shower head to get good water flow. Overall, it was a greatly good stay. If we are back in Time Square, we would stay here again. You can't go wrong with the location and service.

Nicole Lankford

Loved this hotel. Perfect location near the theatre's, subway & time square. Rooms were spacious and clean. Room service was speedy quick each time and housekeeping did a wonderful job. I would definitely return to this hotel on a future visit to NYC.

JP Nacif Drah

Review for Intercontinental Times Square, New York The Intercontinental Times Square is all about the location. It’s perfect for anyone wanting to catch Broadway shows—just a short walk away—and the dining options nearby are incredible. Within a block or two, you’ll find Turkish, Italian, French, Thai, and more. No matter what you’re craving, it’s right at your doorstep. The rooms are solid: clean, comfortable, and well-equipped. However, the pillows were a bit of a downside—not awful, but not great either. If you’re picky about your sleep setup, it might be worth noting. As for the staff, it was a mixed bag. The manager was nice and helpful, but the rest of the team varied in friendliness depending on who was on shift. Not bad overall, but don’t expect consistently warm service. All in all, the location and convenience make this a great option for a New York stay, especially if you’re here for Broadway and good food. Just keep your pillow expectations modest!

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Niamh Faller

We had the most awful experience here. When you go somewhere like this, paying prices like $36 - $38 for a turkey club, you expect good service and the fries that are served hot. The hotel included a service charge of 18% - we would have left nothing the service was so bad. Absolutely abysmal service. Firstly we asked the server if we could put our coats somewhere. He looked at us and said - "you can put it on the chair next to you", w. We had wine and water, when the water arrived there was only one glass which was slammed down on the table, water splashing everywhere. We had dietary concerns and when asked what could be altered to be gluten free the server looked at us and said "whatever" and was very dismissive. When the food arrived it was cold and the wine wasn't fresh. The only saving grace was because we had our jackets we were able to make a quick exit. AVOID THIS PLACE.

James Raynor

Fantastic five-star historic hotel at Grand Army Plaza NYC. Incredible atmosphere, impeccable service and accomodations. Celebrating my wife's birthday, they took care of us and treated us like true royalty.

Jessica Alvarado

Sir at the front was extremely rude when all he had to do was tell me the shops entrance was on the side of the building. Instead we were sent off like no good trashy young people. Please instruct security to actually listen to people's questions and treat them like human beings. Security inside the shops were much kinder. I understand it's christmas but I could care less about the lobby we weren't asking to go in.

Iolanda Covello

Tried to make a reservation with Anna and then she hung up in my face. Then on a seprate day went to the plaza to make an in person reservation and they wouldn't let me in. I had explained in a nice way that we spent money to even get there and they just were not nice. I have never seen such poor service in my life. Now after this experience would never go there. Its very sad that they are so arrogant like this.