5 Star New York Holidays

Antoine Chocque

Great location, clean rooms Rooms very small. No service at all: no minibar, no bar, breakfast is a joke. You book a “pay at the property” rate on their website to make sure they avoid the Booking’s commission because you know how expensive it is, yet they try to charge you card before your stay and decide to cancel your reservation a few hours after sending an e-mail in the middle of the night. And last but not least, I have never seen such a bad hospitality. Front office staff very arrogant and Not flexible. I wouldn’t recommend that place.

Anne DMY

This hotel is a disgrace! For a price around $400 a night, arriving with completely stained sheets (see attached photo) is unacceptable. They were changed immediately (that’s the least they could do), but no compensation was offered. Additionally, it is extremely cold in the rooms, and it's impossible to turn on the heating because it smells terrible. This is maybe the reason why they use a nauseating perfume to cover up odors everywhere. Don’t be fooled by the view, this hotel is a scam. The only positive point is its location. For your information, I’m still on-site, so if management wants to offer any kind of compensation, now would be the time.

Bill Carpenter 4

Rooms are small, expensive, impractically designed, under-furnished, and long in the tooth. Visible wear on headboards. Glass door and wall on bathroom means sound and light passes through - you wake up whomever you’re traveling with if you get up in the night or have to get up early (eg for a business event if your spouse is along for the ride). No place to put toiletries in bathroom. No outlets or USB ports next to either side of the bed; unless you have a 10-foot charging cable, your phone (and alarm) are across the room for the night. Closet is tiny. No dresser to put clothes on or in. No top sheet on our bed (discovered at 10pm), and it took a half hour for them to bring us one. Homeless people living on the sidewalk by the hotel’s secondary entrance. Neighborhood immediately around hotel is ho-hum, with almost no restaurants or shops within a 1-2 blocks in any direction and “cool SoHo” things are at least a couple of blocks away. No breakfast; only grab-and-go so families with younger children may be under-served here. East-facing views are poor - there is no landmark to see. North, west and south views hold all the promise of a good view. Outdoor bar/restaurant area is indeed cool and nice as long as the weather is. This may have been hip and cool at one point, but no longer. It needs reinvestment, pragmatic updating (let’s balance “modern/cool” with pragmatic) and some rethinking, and pricing right-sized to what you’re actually getting. Unless you’re getting one of their best rooms, you’re not getting much at all.

Yessica Garcia

Nomo SoHo Hotel shines thanks to Jeffrey's exceptional hospitality! His kindness, attention to detail, and genuine care made our stay unforgettable. Stylish hotel, perfect location, and outstanding service. We'll be back! Only wish is for their rooms to get updated. Thanks, Jeffrey, for an amazing experience!

parth shroff

Stayed here for work and the lobby area was super elegant. Was greeted by front desk and offered a room upgrade. Was on the top floor with amazing views of New York. I found everything clean and location was convenient. Highly recommend.

Jessica Cummings

Pros: great staff, HUGE rooms, plenty of space, beautiful decor and art, automated blackout shades and lights, LOVED IT! THIS LOCATION IS AMAZING, great sense of community, walkability to so many good restaurants and things to do, felt very safe. loved the discounted parking next door, as well. Cons: The bed felt similar to a futon mattress. Like a sack of flour. Was very uncomfortable. Our largest complaint is that the shower is open to the room (clear glass door) with no privacy. Highly recommend only staying with someone who you want to see shower, otherwise, you'd have to leave the room. At least the toilet room door is etched glass. We did not have a mini fridge which we'd have liked. We asked for an ice bucket (but it had no lid/ more like a bottle service bar bucket) so the ice melted quickly. Overall, we recommend this hotel!!

Chrymson V

This location is great, close to everything. Easy to walk by the river, restaurants, bars, subway, etc. The hotel is very nice, with a lobby, and the service is very friendly. My only issue was with the toiletries that they provided in the room. I rented a king-size bed. The room is beautiful and the space was very large. The foyer, bathroom, and shower area are all beautiful. They provide you with the most minimal of soap bars, cups, no napkins, no lotion, no mouthwash, and toothpaste/brush. There is no coffee in the room, no slippers, rug for the bathroom. For $500 a night, I think some basics such as these would be helpful to the guest. Other than that I was very happy with my stay!

Naz

I recently stayed at this Hyatt location for 5 nights, expecting a 5-star experience, and I was extremely disappointed from start to finish. For starters, the cleanliness was unacceptable. The sink splashed water everywhere due to its poor design, the tiles in the shower were filthy, and there was noticeable dust on the napkin holder. Not something you'd expect from a hotel of this caliber. Beyond the cleanliness issues, the service was even worse. I requested water to be brought to my room, and it took over 3 hours for them to bring me just one bottle. This level of service is beyond disappointing, especially for a hotel that claims to be luxurious. The provided soap, "BeeKind," felt cheap and embarrassing for a Hyatt. Also, there were no umbrellas available for guests—something even a motel manages to provide. To top it off, when I spoke to management, I didn’t receive a single apology for the issues I raised. I expressed my dissatisfaction, but it felt like my concerns were brushed off. For a brand that markets itself as a 5-star experience, this Hyatt barely qualifies as a 3-star motel. This place should legally not be advertising itself as a 5-star hotel. At best, it’s a 3-star establishment, and that’s being generous. If you're expecting luxury, good service, or even basic amenities like cleanliness and attentive staff, look elsewhere. This hotel does not live up to its reputation.

Shama Lakhani

So apparently each room doesn't have their own choice in AC or heat. I am staying here in the beginning of November where the high today was around 85. They choose whether the hotel will have AC or heat and because it is November, they chose heat, no matter how hot it is outside. My room is seriously HOT and there isn't a way to turn on AC because the whole hotel is on 1 setting. Um 5 stars?!? Are you effing kidding me?! I will not be sleeping for 5 days because I cannot sleep in this heat and without AC. Like I go to 3rd world countries that know they have to provide AC in a nice hotel. I never thought in America I would have to call a hotel before booking to ask if they have central AC. Are you freaking kidding me?! Also I've been waiting for about 2 hours for a fan now, after I had my sister who's in the same hotel ask to bring a fan to my room about 6 hours ago. I'm still baffled that there's no AC in this hotel!!!

Christy Vaughan

Superb experience at the Hyatt Centric Wall Street. I received an incredible suite upgrade as a Globalist and the experience was phenomenal. Service at the hotel was seamless and always helpful. I loved the electronic blackout shades! The rooms are huge and the high ceilings give such a pleasant, loft-like feeling. The bathroom is beautiful with an excellent tub and shower room. I can’t wait to return!

Patarapa Jerngklinchan

This is a comfortable and nice stay in the midst of bustling Times Square. We had a good time and feel good staying here. This may not be as good as other InterContinentals that I have experienced. There are some minor things in the room that is negligible but could be improved. - mirror is only available in the bathroom. - Room furniture is quite aged and need a little maintenance like the lower drawers stuck with the top drawers etc. but usable. - 2 telephones in the room, one is plugged and one is not, more like it is there to decorate the room. Maybe it should be removed instead. - housekeeping service forgot the number of bath towels needed and we need to make extra request daily. - reception staff, concierge are not the friendliest. They are here to do their job and they did well. just that you would not feel they are doing an exceptional service. The location is great, the room is nice(with overlook-able issues) and comfortable, if you are here for holiday and don’t mind the loud noise and a lot of people :)

Taylor Price

Overall the room was decent, but not a 4 star experience like advertised. Our bathroom had so much active mold growing. (See pictures below) the shower head had active mold growing and hasn’t been cleaned ever. All of the grout has active mold growing. Each handle to grab on to has mold growing on it. The bed was comfortable and wasn’t too much noise pollution from the street below. Check in service was good they said rooms would be available by 3:00pm instead of 4:00normal check in.

La Sonja Bush

My stay here has been great. The staff is very cordial and helpful. The housekeeper Janice is so thorough when she is cleaning my room. She makes sure I have enough towels and that the room is immaculate. Charles from bell service is very helpful and kind. He always has a smile on his visit and quick to provide assistance without me asking.

Marvin

It was a very nice stay - the location of the hotel is great, the room itself was nice (even spacious for New York standards) and the view was great. You definitely hear the street (honking, sirens), but that's to be expected around time square. Every employee was very friendly and professional - I can definitely recommend the hotel! I especially liked people checking in on you via texting and that you could easily get quick help with a text message. The hotel restaurant (Stinger) was very nice and the steak was great! Room for improvement (might sound worse than it is, just minor things): The bathroom sliding door was smashing against something when opening it. The door to the shower wasn't watertight (seal broken?) so after a shower, the bathroom was a bit flooded. A soft close toilet seat would have been nice. The breakfast was not up to our expectations: The bagels tasted somewhat off, and the salmon tasted like onions (because the onions were kept in the same enclosure as the salmon). The selection was somewhat limited (e.g. some more vegetables would have been nice).

Andy Leete

Stayed a recent weekend. Location is superb for the theater / times square district. Check-in was a breeze. The hotel is very clean and modern. The room was spacious and white glove clean. The view of 8th Av was perfect from the 21st floor. The elevators were fast and frequent. The breakfast buffet in the Stinger restaurant was excellent. The bellhop and baggage storage / retrieval was great. You get what you pay for here. Top notch. If I had to lodge some type of complaint, here it is - the mini bar cube fridge in the room is stocked to the brim with every imaginable beverage. The problem is that if you have anything that you would like to refrigerate, you cannot. As soon as you so much move a can or bottle, it gets charged to the room. I managed to squash a 16oz bottle of water in there. That action triggered a purchase / charge which they removed.

DeMarion Owens

fers a luxurious and sophisticated experience. The modern design is complemented by spacious rooms that feature elegant decor and comfortable furnishings. The location is ideal, situated near popular attractions and vibrant neighborhoods, making it easy to explore the city. The staff is attentive and friendly, providing excellent service throughout the stay. Amenities like the fitness center and rooftop terrace enhance the experience, allowing guests to relax and unwind. The on-site dining options are also commendable, offering a variety of delicious meals. Overall, the Marmara Park Avenue Hotel combines comfort, style, and convenience, making it a great choice for both business and leisure travelers.

Dr Tamsin Lewis

Benjamin front desk and Floyd (bellboy)🔔 were wonderful. SO friendly. The rooms are dark but very spacious. Good value. The staff make this place super sweet. Breakfast and bar service need work 👍

Ben S.

Who in the world told google that this is a 5-star hotel?!! A Hampton Inn is closer to 5 star than this place… Service is absolutely terrible, the rooms are beyond dated. Oh, and to top it off- their “fresh squeezed orange juice” is not fresh squeezed. Seems like The Marmara likes to call things something they’re not. Super super disappointed. We went from a true 5-star hotel after 3 nights, to this place because we wanted to try out another NYC 5-star hotel, but this place is worse than some 2-star hotels. I’ve had much better experiences at Hampton Inns…

Federica Abate

Fantastic hotel with a family-like atmosphere! Everyone is welcoming, professional, and friendly. Special thanks to Mayerly for her exceptional service, warm smile, and making our stay unforgettable. Highly recommended! Fedy, Betta and Daki

Jeanie McGee

From the moment we stepped into the Marmara, we were enveloped in an atmosphere of luxury and warmth. Our stay in the one-bedroom suite was nothing short of exceptional. The suite itself was a sanctuary in the heart of bustling New York City. Impeccably designed with elegant furnishings and modern amenities, it felt like a home away from home. The spacious layout provided ample room to relax and unwind after a day of exploring the city. The attention to detail was evident throughout our stay, from the comfortable bed adorned with luxurious linens to the fully equipped kitchenette that allowed us to enjoy leisurely breakfasts before heading out for the day. The staff at the Marmara went above and beyond to ensure our stay was perfect. Their professionalism and genuine hospitality made us feel truly valued as guests. Whether it was offering recommendations for local dining or arranging transportation, they were always attentive and accommodating. The location of the hotel was also ideal, just steps away from iconic landmarks like Madison Square Garden and within easy walking distance of some of the city's best dining, shopping, and entertainment options. Overall, our experience at the Marmara was unforgettable. It exceeded our expectations in every way and set the standard for excellence in hospitality. We can't wait to return and create more cherished memories in this extraordinary hotel."

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Marc Lammers

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Csaba Litkei

An exclusive, very elegant place with great service. It is really close to the Central Park so you can walk in the green if you want. The traffic is always high so be prepared to a long journey from and to the airport if you choose car for travel.

M K

Afternoon tea is a must . Sunday visit was well worth it but again with most New York it's NOT cheap

Tony P

Stayed for total of 6 nights. Original reservation was for an upgraded suite. At check-in I asked if an upgrade was available since we are diamond members and upgrades are always given. They told us they could not offer an upgrade due to low availability,but if we paid they would upgrade us to a bigger suite. So Diamond member upgraded room was not available but if paid it was. Didn't leave a 1st good impression but I opted to let it go and enjoy our vacation. We read on reservation that and Plaza hotel website a welcome amenity for our kid would be provided at check-in. We forgot to ask and they didnt mention it either. I went back later that day asking about it and front desk person apologized and claimed not being aware of any such amenity. Later than evening I asked another front desk person, and they were super nice and aware of the 'kids passport' booklet and gave one to our daughter. It was a fun activity that kept her entertained and engaged learning about the hotel,glad I asked but at such hotel as plaza it should not have been missed at check-in or the 2nd desk person I asked. Our suite was very nicely decorated, very clean and organized. Our room view was the back side of the hotel so it was facing another building, disappointing that we were not given either central park or 5th avenue room views, especially being a dimaond member which we always get at least nice room views wherever we stay. Also we were disappointed the pulled out bed was not made at all, even though it was noted on our reservation and also told the concierge that called us the day prior to arrival. We called housekeeping and they came with sheets/pillows/blankets and setup the pull out sofa bed. Again not a huge deal but I would expect such details to be handled and not having to go through the hassle. We tried the breakfast few days and it was good. One disappointment was their bar cocktails. We had an old fashion on 3 different nights and all 3 times it was made/tasted differently and not good at all. Not what I would expect at the Plaza bar hotel. On friday we asked front desk where would St Patrick's parade pass from the next day. Were told parade was on Sunday and not sure where it would pass from. Google gave us the answer , it was next day and passing on 5th avenue in front of the hotel. That evening we got a notel on our room door explaing St Patricks parade was the next day, to expect several road closures and that we could watch it in front our the hotel. Seems like the front desk folks didn't get that memo earlier in the day. Checkout was not as smooth. Front desk people were not familiar with the ALLCOR rewards program and not able to apply some free suite upgrades and points I had. Even though I talked to the front desk the night before checkout so they had enough time. I was told night manager would handle it, which he didn't. We had to wait for day manager to look into it and as they claimed it was their 1st time handling reward credits. They were able to resolve situation but it took 20 more minutes (good thing we had enough time for our flight) and again not the type of hassle I expect at the plaza for such logistical items, after speaking to that many people/managers. In terms of White glove butler service never really saw anyone or was explained what it offered/was, similar to what other reviews say. Either explain at check-in what the service is and how it can be used, or don't offer/advertise it. Small annoyance with the bottled water, it was complimentary but you had to call each time to bring them to you. It would be better if room was stocked each day with few bottles of water instead of having to call every time. Tried using the 'courtesy' car but every time we asked (morning, afternoon, evening, tried at least 8 times over our 6 days stay) we were told it was occupied and had to wait 30 minutes for it. Either have more cars, don't offer the service. or accept reservations for it. Great location,nice rooms,polite staff but several annoyances made us feel we stayed at 4 star hotel with 5 star prices.