5 Star New York Holidays

Kelly Whitehart

I recently had the pleasure of staying at this incredible hotel, and it truly exceeded all expectations. The location was unbeatable—situated perfectly for easy access to Broadway, great dining, and entertainment. Whether I wanted to explore or simply relax, everything was within reach. The room itself was spotless, comfortable, and well-appointed. It felt like a serene retreat after a long day of sightseeing, with plush bedding and a peaceful ambiance that made it hard to leave. The cleanliness was impeccable, and every detail in the room was taken care of. A standout highlight of my stay was the service at the hotel’s restaurant, The Stinger. Eddie, the server, went above and beyond to make our girls’ weekend experience memorable. His attentiveness, warmth, and knowledge of the area added a personal touch that made me feel truly valued as a guest. He made great recommendations and was always there when needed. All in all, this hotel provided a perfect blend of a prime location, a comfortable and clean room, and exceptional service. I highly recommend it to anyone looking for a top-tier experience! And if you are in the area, swing by The Stinger and ask for Eddie. You will not be disappointed.

Ogechi Singh

We had a great stay here. The location is perfect. We could either walk or take the subway to everywhere we visited while in the city. The staff was very friendly. The room was good. The views were nice. Our bed was very soft. I prefer a bed a little bit more form, but it was good enough. The shower head had some blockages, so we had to use the handheld with the shower head to get good water flow. Overall, it was a greatly good stay. If we are back in Time Square, we would stay here again. You can't go wrong with the location and service.

Monique Robertson

Stayed here last month, January 2025. Front desk and concierge were so helpful. The bell desk team and door men out front were so kind. Really great service in all parts of the hotel. The lobby felt lively and location was perfect to everything in the city. The bed was so comfortable and we had a nice view. Love this hotel! Thank you Intercon Times Square for a wonderful stay.

JP Nacif Drah

Review for Intercontinental Times Square, New York The Intercontinental Times Square is all about the location. It’s perfect for anyone wanting to catch Broadway shows—just a short walk away—and the dining options nearby are incredible. Within a block or two, you’ll find Turkish, Italian, French, Thai, and more. No matter what you’re craving, it’s right at your doorstep. The rooms are solid: clean, comfortable, and well-equipped. However, the pillows were a bit of a downside—not awful, but not great either. If you’re picky about your sleep setup, it might be worth noting. As for the staff, it was a mixed bag. The manager was nice and helpful, but the rest of the team varied in friendliness depending on who was on shift. Not bad overall, but don’t expect consistently warm service. All in all, the location and convenience make this a great option for a New York stay, especially if you’re here for Broadway and good food. Just keep your pillow expectations modest!

Kassim Buwe

Our stay had its ups and downs. The first room we were given smelled like cigarettes, but the hotel accommodated us with a second room that smelled fine. The room itself was spacious, which was a plus. However, the hotel charges a mandatory $35 daily service fee, with $25 supposedly redeemable at the hotel restaurant. While this might sound like a good deal, in reality, it’s difficult to spend exactly $25—most items on the menu are overpriced, so you’ll almost always end up paying more out of pocket. For example, we ordered wings that were listed at $23, but when the food arrived, the total somehow jumped to $37. When I asked why, the staff pointed to a hidden service fee buried in small print on the back of the menu—something that wasn’t clearly disclosed upfront. To make matters worse, the staff member who took our order over the phone was a bit rude and never mentioned the extra charges. Overall, while our experience wasn’t terrible, the hidden fees and sneaky pricing tactics left a bad impression. If you stay here, be prepared to watch out for extra charges. Personally, I don’t think it’s worth it.

Shay Bryan

I don’t know why this place has such bad reviews. The location is so good. The rooms are clean. The front desk was very polite. The staff in the hallways were so friendly. Price is reasonable. Yea- some of the rooms are dated but who cares. Go outside. You’re in NYC.

M D

The entrance and lobby were beautiful and the staff was helpful and friendly, but the rooms were extremely basic. Our bed didn’t even have a flat sheet and we were missing body wash. I also noticed that the air filter for the ac had a thick coating of dust and desperately needed to be changed. If they put as much attention to detail on the actual rooms as they do the lobby this place would be great.

David Hale

A hotel that is perfectly located in the south part of Soho. It’s a quiet little Haven of calm when you want to get away from the bustling in New York City, and yet close to two subway stations, which get you anywhere you want to be in New York rapidly. Our room was extremely quiet, not amazingly cozy, but functional and quiet which is rare in NYC. The staff, especially Cesar, are super professional. We had an issue with the hot water and Cesar intervened immediately, took responsibility for the issue and solved it asap. Highly recommend!

D D

Great location and a small but decent work out room. Unfortunately my room was too noisy for me. There was a connecting door and I could hear my neighbor's conversations as well as doors constantly slamming and people's conversations in the hallways, outside street noise day and night and the heater was VERY loud too. Not so relaxing. Also, no coffee maker, mini bar, fridge etc in the rooms.

A S

Definitely a 1 star hotel. This hotel is horrendous. The location is amazing but unfortunately the staff and the condition of this hotel is terrible. I’m not sure where to start. The rooms are not up to proper standard. The rooms are dirty and the furniture and the walls have major wear and tear. In addition to the room having issues with the interior, the staff gives dirty towels and wash cloths! I received a towel that had stains on it . There are several hotels in soho. Please save your money and skip this hotel entirely. This hotel is a major let down.

João Filipe Pereira

I stayed at the Hyatt in Wall Street, NYC, and overall, it was a very good experience. The location is fantastic, right in the heart of Wall Street, making it ideal for both business and leisure stays. The views are stunning, which felt like a real privilege. The rooms are spacious and well-designed, providing a comfortable stay. The gym is good, well-equipped for a solid workout. Breakfast was just okay. Nothing special, and too expensive for what it is, in my opinion. One downside was that the bar wasn’t open during my stay, and I’m not sure why. It’s a shame because it would have been a great addition to the experience.

BdotLv MTB

I recently stayed at the Hyatt Centric Wall Street, and it truly exceeded my expectations. From the moment we arrived, the service was exceptional—every staff member we encountered was friendly, attentive, and ready to help. The front desk team made check-in a breeze, and they were always available with helpful information and recommendations throughout our stay. Our room was wonderful: spacious, modern, and incredibly comfortable, with a fantastic view overlooking Wall Street. Waking up to that iconic view added a special touch to the experience, making it feel like we were truly immersed in the city. Breakfast at the buffet was another highlight. There was a wide range of delicious options to suit every taste, from fresh fruits and pastries to hot items, and the service was fantastic—attentive without being intrusive. We also had a minor question about the cooler in our room, and I was impressed by how quickly they responded. Within minutes, someone from the maintenance team came up to help us out. It turned out the issue was on our end, but they handled it with such professionalism and patience, ensuring we were completely satisfied. Overall, our stay at the Hyatt Centric Wall Street was outstanding, and the combination of excellent service, prime location, and thoughtful amenities made it a memorable experience. I would highly recommend this hotel to other travelers looking for a comfortable, well-serviced stay in the heart of New York City.

Michelle Gross

The room was clean and bug-free, but it was so hot. They don’t run the AC system until mid April! I had to request a fan 2x over the span of 4 hours to get one delivered to my room. Also, the location is party central for college students so it can get a bit rowdy.

Christopher Brahim

This was the absolute worst hotel I’ve stayed at and am shocked that Hyatt allows this capital group to retain the Hyatt Centric brand name. The staff is extremely unfriendly, unprofessional, and uninterested in providing any form of customer service. The rooms are in complete disrepair. The closet doors and drawers are falling off their hinges, the bathroom sink hardware is being held together with duct tape, there are disgusting food, pet urine and, most likely, human fluid stains EVERYWHERE which are still crusty and have a strong odor, there is dust on every surface, there is visible warping of the floors due to some kind of major water damage and the whole place reeks of mold. The worst part is the bug infestation. Stay away from this hotel, and spend your money elsewhere. There are so many better Hyatt properties in Manhattan. It’s clear that the owners are not putting any money into proper repairs, housekeeping, and general upkeep of the property. I’ve stayed at the lowest category hotels in the Hyatt portfolio and they are 100x better than this self-proclaimed “luxury” property.

Savannah S

This location is great, close to everything. Easy to walk by the river, restaurants, bars, subway, etc. The hotel is very nice, with a lobby, and the service is very friendly. My only issue was with the toiletries that they provided in the room. I rented a king-size bed. The room is beautiful and the space was very large. The foyer, bathroom, and shower area are all beautiful. They provide you with the most minimal of soap bars, cups, no napkins, no lotion, no mouthwash, and toothpaste/brush. There is no coffee in the room, no slippers, rug for the bathroom. For $500 a night, I think some basics such as these would be helpful to the guest. Other than that I was very happy with my stay!

Alyak Kor

I recently had the pleasure of enjoying coffee here with my family, and it was an absolutely wonderful experience! The service was exceptional—every staff member we encountered was friendly and attentive, making us feel right at home. The ambiance of the place is stunning, filled with aesthetic details that create the perfect backdrop for photos. Each corner is more picturesque than the last! I left feeling inspired and eager to return. I can’t wait to come back and explore the rooms as well. This spot has definitely secured a place in my heart, and I highly recommend it to anyone looking for a charming coffee experience!✨✨✨✨

Niamh Faller

We had the most awful experience here. When you go somewhere like this, paying prices like $36 - $38 for a turkey club, you expect good service and the fries that are served hot. The hotel included a service charge of 18% - we would have left nothing the service was so bad. Absolutely abysmal service. Firstly we asked the server if we could put our coats somewhere. He looked at us and said - "you can put it on the chair next to you", w. We had wine and water, when the water arrived there was only one glass which was slammed down on the table, water splashing everywhere. We had dietary concerns and when asked what could be altered to be gluten free the server looked at us and said "whatever" and was very dismissive. When the food arrived it was cold and the wine wasn't fresh. The only saving grace was because we had our jackets we were able to make a quick exit. AVOID THIS PLACE.

James Raynor

Fantastic five-star historic hotel at Grand Army Plaza NYC. Incredible atmosphere, impeccable service and accomodations. Celebrating my wife's birthday, they took care of us and treated us like true royalty.

Marc Lammers

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Jessica Alvarado

Sir at the front was extremely rude when all he had to do was tell me the shops entrance was on the side of the building. Instead we were sent off like no good trashy young people. Please instruct security to actually listen to people's questions and treat them like human beings. Security inside the shops were much kinder. I understand it's christmas but I could care less about the lobby we weren't asking to go in.