Alua Leo

Barbara Smith

We booked Alua Leo because we were only going for a 5 night break and it was close to the airport. We were very impressed with the helpful, friendly staff and the cleanliness of the hotel. We booked a pool view room and were over the moon with the room we received (351) we had a Seaview too. We were bed & breakfast and the choice was brilliant. The Access through the gate at the back of the hotel meant that the seafront was about 100m away. The hotel is also on the main bus route into Palma. We bought quite a few cocktails from the bar and they were lovely and very strong. I would definitely recommend this hotel to anyone.

Samantha Mannion

Great location 5 mins from the airport. We stayed half board. Breakfast was good & If the que wasn't too long, the omelette was a great option. The black teabags are very weak. The dining room is too s all as most guests had breakfast, meaning some days people had to wait a long time for a table as some people seemed to take a long time over this meal....... We didn't! ! Dinner was often disappointing, as the hot food was cold. And the Ice cream was almost fully melted most, not great. The cheese biscuits were a little on the chunky side. Though there's was always a fab selection of cheeses. However, the staff are fabulous thats the reason we keep coming back! Ps. The bike room is fab.

Christian S.

I honestly can’t understand how this hotel holds a four-star rating. Well then – let’s start from the beginning. Arrival: I arrived by car, but there’s no proper place to stop briefly and unload your luggage. The lobby looks renovated and bright, and check-in was quick and straightforward. However, the elevator immediately set the tone – very small, old, and not exactly confidence-inspiring. Walking down the corridor to the room, you already get a sense of what’s waiting ahead: worn-out carpets, tired decor, and a general lack of upkeep. Room: When I opened the door, my first thought was, “Wow, that’s small.” On a closer look, the real issues became obvious – mold in the corners, dust and dirt, broken furniture, damaged curtains, and used towels. The overall condition was poor. I actually wanted to leave right away but had to stay due to prior commitments. The night was terrible: the walls are paper-thin, and you can hear everything – neighbors snoring, children crying, hallway conversations, bottles being thrown out, and from 7 a.m. the cleaning staff vacuuming and moving furniture. Restaurant: The restaurant doesn’t offer any real vegan options, so I didn’t use it. Service: Apart from the friendly lady at check-in, the rest of the staff seemed distant and cold. No smiles, no sense of welcome. When I raised the issues mentioned above, there was little to no reaction – not even an apology. My impression is that these problems are well known but simply ignored, as the hotel appears focused on low-budget mass tourism. I was offered a different room, but it turned out not to be available after all. Conclusion: I checked out early and moved to another hotel. This property may officially carry four stars, but it neither provides the comfort nor the hospitality one would expect from that category. For me, it was a clear disappointment. If you care about cleanliness, quiet, and genuine service, I strongly recommend booking elsewhere.

AD

Loathe to big it up as it's our favourite "little gem". But, been several times now and it's never disappointed! Looking to book again for next year. All the staff, reception, catering, bar, entertainment and housekeeping are very friendly and helpful. The receptionist we had was very helpful and understanding, especially with my half deaf and technically impaired dad. The food is never repetitive and lots of choice. And well thought out and cooked. The deserts were just excellent. Too good to be honest - needed to go to the gym a few extra times when we got back!! The rooms were kept spotless and well made up during our stay. The bar wasn't expensive - which we used regularly. Comparable to some of the bars on the sea front. This year, the stars were all aligned for us, as from the plane coming to a stop at the airport to the taxi and then recieving our room keys took just over 30 minutes. Other than Orlando and New York, We've never been more than once to any holiday resort, let alone the same hotel. We've been here 3 times now, a real "home from home" vibe. Looking to book for the fourth time as it's my dad's all time favourite hotel and resort. Cannot give any higher praise than that as he is one fussy old fella!! All in all, a fantastic hotel and resort.

Teresa Bailey

Had a lovely break. Food, staff, entertainment & cleanliness were all excellent. The only issue I have is having shower cubicle in main living area and not privately in the bathroom. Not ideal for some couple combinations sharing.