Crystal Cove by Elegant Hotels

Kevin Mclaughlan

Awful hotel!! Due to stay here for 4 nights but checked out after 1. Would have checked out the same day if we hadn't been travelling 9 hours to get there. This hotel is one of the worst I've stayed at and believe me invested in a lot of hotels.it is definitely not a 4-star hotel. The rooms are outdated,verging on dirty. Our bathroom had mould and the toilet didn't flush. All the staff were avoid of smiling and some came across rude. Everything seemed an effort. The food was abysmal.A real lack of choice and quality. The evening buffet was horrific.got to the point I didn't bother eating and my wife left most of hers.breakfast was no better. Checking in was another disaster.no warm welcome and a real poor first impression.the whole experience was terrible. When checking out 3 dats early after explaining why I did not even receive any type of apology at all.Absolutely shocking! I strongly advise staying somewhere else and don't waste your hard earned money on this place

Cole Montgomery

The resort is in a nice location. The views are beautiful. Our room was ok, and the bed wasn’t bad. The bathroom was also fine. The fridge was rarely stocked and it was a struggle to get water bottles. We had to repeatedly go to the nearby coffee shop to get small bottles are water and bring it back to our room. There are two restaurants. One is open for a breakfast buffet and also opened for a sit down dinner. The other restaurant is only open during lunch time and is a buffet. The food during breakfast and lunch was fine. However the food for dinner was not impressive. The portions were very small. I ordered a steak one night with shrimp and was extremely surprised about how small it was and how there was only four small shrimp with it. The beach is beautiful. There are two separate areas on a large beach where you can sit with some nice chairs that have shade. There is only a small area where you can swim without hitting the rocks. There are water sports that are also free. We went kayaking and had a blast and also went tubing which was very fun. The pools are nice and the cave bar was a cool spot. We had a great time, but there is room for improvement.

Tzvi Keisar

We stayed at Crystal Cove for 7 nights during new year's. While the staff is very friendly and helpful, the resort is RIDICULOUSLY OVERPRICED, dated, and needs a lot of TLC. It is definitely NOT a 4 star hotel, the rooms that arw not renovated are horrible (motel quality). I would not recommend going there, we were very disappointed of this place. Marriott brand suffered a big hit with is here. See full story at the bottom. What we loved: • Friendly staff, very helpful. • The beach and the ocean water are amazing • weather was great • The resort is small, so it never felt crowded What we didn't like: • The resort is very dated, everything is old and maitenance is not good. • Staff is understaffed and overworked • only 2 pools, both are small • Food is not good. Variety is slim and quality is low. My kids did not have a lot of options, but the staff was always happy to make something they liked (like spaghetti) • Everything feels like it is measured and many times stuff is out: sandwiches run out, towels in the pool, beads and strings in the kids club. Doesn't feel good, especially for the rate this hotel charges. • Kids club looks old and worn out. But my kids enjoyed going there and do crafts • Some rooms have been renovated at some point, so they are reasonable. The others are horrible, I wouldn't pay a dollar to stay in one of those. • Loud music almost every night. If your room is near the speakers (like ours was), you will have a hard time getting your kids to sleep until the music stops (10:30 and even 11pm sometimes). Our full story: We arrived on 12/30/2024. The resort is about 40 minutes drive from the airport. The front desk notified us that the room we booked (ocean view 1 bedroom suite) is not available (due to "maintenance issues") and we'll have to stay in connecting rooms (garden view) for the first night. The rooms were small, old, poorly maintained. The bathroom was dirty and disgusting, my daughter scolded her hand when she touched the hot water valve in the shower because the valve leaked. The second day the manager took me to see our ocean view suite. This one was in better condition, it was renovated at some point in the past. But it looked small, so I said that from what I remember, there are 2 rooms in the suite. The manager then said this is a "junior suite", and that they don't have the oceanview 1 bedroom suite available until 1/3. He said he has a garden view 1 bedroom suite, we went to see it, but it was basically the same connecting rooms we stayed in, old and disgusting. We decided to take the junior suite, although it was small and pretty crowded for us. We did not get the room we booked for the entire stay (the manager did refund our stay based on the smaller room rate, but there was no additional compensation for their mishandling). 12/31, new year's eve, loud music from the main plaza until 1am(!!!). Our room shook because of the bass. I called the feont desk several times during the night to turn the volume down, but nothing helped. It was horrible, kids couldn't go to sleep. Reminder: this place considers itself "kids friendly". Music continued almost every night, at least until 10:30pm, one time until 11pm. Food: there are 2 restaurants, most nights only one operates, and you have to book in the morning for the time you want. Food was ok, not great or something to look forward to, some dishes were fine, some were not. Not a lot of options, for the kids too. Overall I would not say the food was good, but it was not terrible neither. There is a coffee place that is opened all day until 11pm, coffee is pretty good and service is quick. They also have sandwiches there but only 4 options, and many times sandwiches ran out, so you have to come back later when they restock. Bar: one bar, variety is not great, and quality is low. Final thoughts: We came for the great weather and the beach, and it was meeting our expectations. The resort, however, did not. The lovely staff made the stay better, but could not remedy the poor quality of the facility, especially for what they charge for it

Sara Helmy

From the moment we arrived, the service was disappointing. No one greeted us, and although waiting for a room is understandable, we waited over an hour while others who arrived later were given their rooms. After demanding to speak with a manager, our room was suddenly ready. To make matters worse, the bell boy didn’t even carry our bags. The staff, from receptionists to bartenders, were consistently rude, unfriendly, and made us feel like an inconvenience. The beach is also disappointing, with so many rocks that enjoying the water is nearly impossible. This hotel does not deserve its four-star rating. Believe the negative reviews – they’re accurate. I regret not listening to them and will be disputing the charges for this stay.

Allan Thompson

We got married there in July 2023. Loved the resort and the people. Wedding day was perfect. The staff made it special and easy.