Crystal Green Bay Resort & Spa

Hira colakoglu

I was really pleased with this hotel. Polite staff, amazing beach views and brilliant waffles, specifically engin in the restaurant provided great service. The food was also good to okay standard. I do believe that there could be more variety of food but we enjoyed our meals daily. The ice cream was also really nice. I would suggest that for improvement the rooms should be a little more renovated since our bathroom handle was broken. I wasn’t satisfied with the bathroom cleaning in our room because although the rooms were cleaned daily no one ever cleaned the bathroom or provided new toilet paper when we needed it. However, the beach was clean, the pool entertainment was good esp the pink party. Thank you!

S Kra

The check-in was not as smooth as it should have been. There were only two staff members working, and dozens of customers were waiting in line to check in/out. When it was our turn, check-in was completed, and we were given a room that was specifically designed for disabled people. Upon requesting a room change, as the disabled room only had shower curtains and not a glass shower cabin, we were given another room, which was also a disabled room. When we told them that we had been moved from one disabled room to another, they said we should wait until the evening to change rooms. As we couldn't stay in a room unpacked, we visited reception an hour later, and this time we had a staff member who kindly assigned us a new room, which was clean, airy, and adequate. The food is good, and there is a good variety. They have paper cups for anyone who doesn't want to drink from plastic or glass cups. The sea is not as clean as other places, and from my conversation with other people, we learnt that this bay was used as a fish farm in the past. This explained the fishy smell we occasionally noticed. I really recommend the owners/local authority to consider to get that sea cleaned. The hotel is cleaned thoroughly throughout the day. We didn't have any issues with the cleanliness, but unfortunately, the rooms are not vacuumed as often leaving dust and hair floating around. The animation team were sweet, but their manager (who also presented the shows) was often talking down to his team and the guests. He was unnecessary comments about children participating in games and then complaining about it, saying something like, "This is why I don't want children playing.", or just be plain rude towards the guests during the games when the guests didn't understand the rules and he had to explain them again. He is arrogant, moody, very rude, and unpatient, He often told off to his team, which made us decide not to participate in his games anymore. We stayed 6 nights but were very bored in the evenings, as you won't have anything to do after the entertainment at the amphitheatre, which lasted more or less an hour each day. The gardeners, restaurant staff, and all workers were amazingly clean, nice, and kind at all times. That is why I've given 4 out of 5. The other point is deducted because of the check-in issues, not so clean sea water and the head of the animation team, who acts as if he owns the place.

V. Veli

The hotel doesn't serve 5 star services. Everything is very outdated, without any maintenance and the worst thing is that it is very dirty everywhere. There is no satisfactory cleaning of the rooms and restaurants. The food at the snack restaurant is just awful. Same variety everyday. The staff is absolute rookie. And don't waste your time to thank me for the review and ask me for another chance, because you won't have it from my side. Better invest your time in making immediate changes if your perspective is to keep this hotel running.

Zheka Wild

One of the best hotels I've ever been to. The staff is professional in their field, the service is at a high level, the kitchen is also without any complaints, in general, I recommend it! I would like to say a special thank you to the employees of Safak and Ensar, true professionals in their field

Cem Yıldız

We stayed in this resort for a week with our family. + Lobby, beach, location were all nice. + The staff in general was also friendly and hard working. + The hotel was not too crowded, so it was nice and calm. - The room was outdated. We had an accident with the shower cabin door (that was not closing smoothly) that collapsed and I got injured. I did receive help fast after this, so the staff was super nice. - The food was not super bad, but it was the same on most days. - The swimming pools were a little underwhelming. Overall it was a pretty relaxing stay and we were mostly positive. I would suggest the general management to work on the outdated rooms and also food options.