Crystal Paraiso Verde Resort & Spa

Ugnė Jagminaitė

The stay at Crystal Paraiso Verde was disappointing to say the least. Starting from the food (which on the surface seemed to have some variety) was terrible, especially lacking in vegetarian options. The labeling of the food was lacking as well (and some options that did appear vegetarian from the first glance were in fact not). The quality of the service was lacking as well. It was hard to communicate with the staff as they mostly spoke Russian and the ones that did speak English were few so overall communication was rough. The cleanliness standards of the hotel leave something to be desired: the food/dining were downright filthy at times, our hotel room bathroom was unclean as well. Despite being an "ultra all-inclusive", many of the services in the hotel (spa, arcade room, restaurants, photographs, etc.) were not free, and frankly overpriced. Some of the employees were obnoxious and wouldn't take no for an answer. Overall, would not come back or recommend this hotel to anyone.

Ste Hubbard

Service at the hotel is great, all the staff are really friendly especially the waiters. Our room was cleaned every day with the bed made nicely. The food is fantastic especially for an all inclusive we really have no complaints about it. There's a huge variety of entertainment with singers, shows and activities throughout the day however the entertainment team could put in more effort when hosting pool activities and socialising with guests. Overall a really good holiday and excellent value for money.

Gabrielle Oliver

i had such a wonderful time staying at this hotel. the staff, cleanliness and location is all absolutely brilliant. the animation team are so so wonderful, i loved every second that they were around. the games and activities that they do with the guests are so fun and they are overall very friendly. the service is quite fantastic! however, there was one girl, the bar chef called Gülçin (i believe) wasn’t the friendliest, i think that her customer service and attitude needs some work as she lacked sincerity. overall, such a lovely place to stay and will definitely be back in the future!

Aleksas Bogdevičius

To begin with, this hotel has most of the features you would expect from an all-inclusive stay - free breakfast, lunch and dinner as well as free drinks at the bar, but the quality of the food and service was horrendous. The food was not tasty and sometimes even disgusting, the tables were not being cleaned regularly, and usually we couldn't find any cutlery to eat the food with - we would have to go ask the personnel, many of which couldn't even speak basic English. Lots of services at the hotel also required extra fees, such as the spa and arcade, which was definitely not expected in a ultra all-inclusive hotel! Some of the free-to-use facilities seemed abandoned, especially the fitness center, as half of the equipment was not working there! At the bar, the quality of the drinks varied quite heavily, depending on who was making the drinks, suggesting a lack of training and inconsistent standards among the staff. The main positives for me were the big outdoor pool as well as the daily concerts and performances. Some of the employees in the hotel were friendly and helpful, but I couldn't say the same for all the staff. Overall, I would not recommend staying here and I won't be coming back.

Milica Smiljkovic

We have just returned from a week holiday at this hotel. We are a family of four, two adults and two 8 years old. This is definitely not a 5 star hotel. But let’s start with good parts. Food was really great, there was always something new to try, great variety of everything in the main restaurant, ice cream, fresh fruit, sweets in the restaurants by the pool and at the beach, good quality of drinks…. But on the other hand too many guests around the pool, everybody carrying the food and drinks around, kids eating ice cream, dripping all over the place and no one to clean that …. You get a complete mess. Almost every sun-bed was “reserved” with a towel so it was always a struggle to find one in the pool area. There was also a pool for smaller kids and it seemed less crowded and interesting for the kids. Situation was better at the beach, not crowded, well organized, nice restaurant and a playground for the kids. They had a beer garden area that was great, in a shade, with a bar, usually with an acoustic music performance, and with kids activities on one side. They had different kind of entertainment during the day and in the evening. But the biggest issue is hygiene and cleanliness. Our room was on the ground floor and in general it was spacious and well organized but not cleaned. We found stains that could had been easily removed with a wet cloth… The room smelled moldy. After three days we realized that they were not going to replace the towels nor clean the room. We also run out of the soap and toilet paper so we complained at the reception, where we were sent to the customer relations and they just asked us for the room number and told us it would be fixed. They did replaced our towels, made the bed(same sheets) but not the top one of the bunk bed, and we didn’t get the soap. No one cleaned the room for seven days. We have never experienced this and we were completely shocked. Public areas were also dirty and in general the hotel was stained and smudged. Definitely not recommended and we are not returning here.