Flamingo Las Vegas

Tia K

Overall, our stay at the Flamingo Hotel was great, but I did have one unpleasant experience with a supervisor. My reservation was under my maiden name while my ID showed my married name. I understand how that could cause an issue, but the way the Spanish supervisor handled it and especially her tone, was poor customer service. She told me to call the booking company to change the name, even though she knew they wouldn’t accept faxes at that time. Thankfully, when I got back in line, I was helped by a very kind Black lady at the front desk. She went above and beyond, checked us in, spoke with the manager, and got the reservation switched to my husband’s name. She treated us with respect and made us feel welcome, which is exactly what good customer service should look like. My concern is that I was told this same supervisor had helped other guests with similar issues before, so why not us? If you’re truly following protocol, you can’t pick and choose who to help. Even if nothing could be done, explaining it kindly and with empathy makes all the difference. Overall, I appreciated the staff who showed professionalism and care, especially the lady who helped us that night. She is the type of employee who makes guests feel valued.

April K. Brophy

I really do love staying here. Not only is it central on the Strip, but there are awesome restaurants, exhibits, and shopping so close. The rooms vary from plain-Jane pet-friendly rooms (no carpet, no fridge, ok bed), to the luxurious. I love the variety of decorations and views from each room. The elevators don't always work as planned, but that's not such a bad thing when you encounter drunk guests who couldn't scan their way out of a wet paper bag - let alone work an elevator. I can't speak to the gaming, not a gambler. But the lights an sounds are fun. So there's that. I think my favorite part of that Flamingo is Busy & Myers. This premium steakhouse inside the hotel is so amazing. The food, the atmosphere, and the fact that, when they escort you to your table, every sound of the casino outside completely disappears, is stunning. And yes, the price matches. All in all, I'll come here every year. I love the fun, sounds, and everything the hotel has to offer.

Tracey Patton

My husband and I had an amazing experience at the Flamingo Las Vegas. The location is unbeatable—right in the heart of the Strip, making it easy to get around and enjoy everything the city has to offer. We stayed in one of the Flamingo Executive Rooms, and it was absolutely perfect. The room was clean, comfortable, and everything worked flawlessly—no issues with hot water or air conditioning. Although our room faced the pool side, we were pleasantly surprised that noise was never a problem. The GO Pool was also a highlight of our stay—fun, energetic, and well-managed. Overall, we had a wonderful time and will definitely be returning on our next trip to Vegas!

ARNEL DELEON

Once a value play on the strip, I used to book here when provided comps. The rooms are decent, and old but renovated. However, it depends on the type of room you book. The most basic room available has few pieces of furniture that show it's age. The Deluxe rooms with a strip view are a bit more but have a little more space. The Fab Suite are even more luxurious with extra furniture and higher floors. The casino is fun and always busy, since it's in the center of the strip. I've spent many sleepless nights here grinding it out. Lots of action and memories. The pool is decent and never too busy. Back when there was a buffet, it was a great deal but those days are long gone. If you are in search of a clean room to rest and shower, this is a good option. Even with the hefty resort fee, it is priced aggressively to maintain the foot traffic. I wouldn't hesitate to stay here again in case I needed a room on a pinch. Price and location make it a legit choice.

Marsha Smith

Call me a snob, but when you have worked in a 5 start resort you expect perfection from where ever you stay. This hotel is rated at least a 4star. That is ok with me, I didn't expect it to be a 5. Location was great. Smack in the middle of everything. Accessable to all other locations via the monorail (great for a day trip!). Rooms not soo nice. Refrigerator froze everything quickly, so we were forced to fill the ice bucket multiple times a day to at least have cold water (which you should provide 2 complimentary bottles in the rooms at least upon arrival). Bathroom? Well, one wee bar of soap isn't enough for two people. No other items given. We had to ask. Housekeeping was very accomodating. Kudo's to their hard work. Our room overlooked the roof (eww) where it was dirty and gross and there were people working. I ddin't like looking out the window. Check-in should provide you with a map of the hotel so you know where everything is like the exits to the strip, the stores you have onsite, etc. etc. We got lost and then found so many new things within the hotel on our last day. Eateries: HAVANA 1951 was the BEST of the BEST. I recommend them. Bugsey's Steak House - well, let's just say we didn't return there to eat after being treated soo poorly by the rude bartender on our first day. My gosh, if you dislike your job- quit! Pool time? I would recommend a different method to allow hotel patrons / guests first come first serve to the lounge chairs. Waiting in a long line for the pool to open just to get a chair isn't what I expected. Very upset with that as I didn't wish to run down at 8:15 to stand in line for the pool to open at 9am. Check-out - a breeze as I used the self checkout kiosk. Casino - Casino is a casino. Elevator - don't get me started. Put some signage at eye level stating you need to use your room key on a pad, then touch your floor.