Horseshoe Las Vegas

Denycia Haley

I paid for a king bed room and was placed in a two queen. When you call the front desk it appears that they have a 3rd party company screen the calls before actually getting to the front desk so I had to explain everything twice which was annoying. I called the front desk to let them know that I had used the self check in kiosk and it put me in the wrong room. I was informed that all of the king bed rooms were booked so they put me in a queen. I said well I paid for a king so I want to make sure there's not a difference in price and she said I wouldn't be charged extra. Yeah why would I be charged extra when you downgraded my room and didn't refund me the difference? I'm sure they think oh well it's two beds instead of one so it's an upgrade but we don't sleep in two beds so it's actually a downgrade. We chose the king bed because we wanted the king bed. Instead we got a queen bed. Which I think is not very cool. If they oversold the room I booked then they should have UPGRADED me free of charge. The bed was comfy at least. Something weird was happening with the water which sprayed everywhere when you turned the faucet on. It was a great location though!

Bob Kerin

Really enjoyed our stay. The rooms were very quite and we had a very comfortable bed. Loved the large shower and waterfall shower. The.prices for the room were reasonable, but the food and drinks were a little expensive. Nice location and friendly staff.

JD Hensley

Great location on strip - check in not real smooth , but seeing long lines at every casino at all hours, seems to be the norm- had a room booked and reserved for over a month and still didn't get location/room I booked. Room was clean and very adequate, with safe and fridge, nothing spectacular. I would stay here again- clean rooms, good casino, attached Paris was a bonus.

Christine Wang

This hotel is in an excellent location, the room did not have any smoke smell. The beds were comfy. Unfortunately, this is tainted by incredibly slow check in and check out process. There are many self serve check in/out kiosks however they don't seem to work for majority of people. The line to check in at 10pm had only 5 people in line, i was waiting for at least 45mins before being able to check in. There were 2 workers working the counter. I could only imagine what it would be like at 4pm. The workers were not friendly at all, no apology for waiting. I asked to purchase parking for a car for the next day, I was told to come back to the desk tomorrow... As if I was going to join that queue again... Decided to park elsewhere. The mini fridge had old food in it from previous guest, this makes me question how thorough they would clean these rooms... There is no free bottle of water in the room provided, no kettle to make hot water. I believe these are simple gestures/ amenities that should be included in a hotel of this price point.

Josh Wolfrum

I stopped in for the Cabinet of Curiosities (separately reviewed). The casino was well laid out and looked very nice, however the stench of cigarette smoke was a bit overwhelming. Fantastic location on the strip though. The grand bazaar shops out front is also nice and convenient.