Horseshoe Las Vegas

Ryan the Rhino Dotson

Great experience. The renovation/change from what was once Bally's made quite the improvement. Staff is always very friendly and helpful. God variety on slot and table games and one of the best places to play poker. Good food options and the location is almost perfect. Highly recommend.

Farhad Mohammad

I am writing to express my deep disappointment and frustration regarding my recent experience at Horseshoe Las Vegas. From the moment I arrived, I was met with unprofessional and dismissive behavior from the hotel staff, particularly at the front desk. As a person of color, I was disheartened to observe that the staff treated me with clear disrespect, showing little to no courtesy when addressing my concerns. Their tone was unnecessarily rude, and they appeared unwilling to provide basic assistance or answer questions politely. I had booked and paid in advance for a room with one king-size bed. However, upon check-in, I was given a room with two single beds. When I politely asked about the discrepancy, the front desk staff responded curtly and unapologetically stated that no king-bed rooms were available, despite my confirmed reservation. There was no effort made to resolve the issue or accommodate my original booking. Instead, I was met with an unhelpful and dismissive attitude. I am extremely disappointed by this level of customer service and the lack of professionalism displayed. Such treatment is unacceptable and has left me feeling disrespected and hurt. I expected better from an establishment of this stature, and I hope that steps are taken to ensure that no other guest—regardless of background—has to endure a similar experience.

Ben Johnson

Great location just off Strip and clean, nicely updated hotel. Great deal when booked in advance (much nicer place than I expected). Wait time at check in was longer than desired, but they upgraded us for small fee and waived early check in. Well worth it. Stayed on 21st floor and had great views. Lots of food and drink options right at hotel and casino right off elevator.

Bogdan Ciotinga

Awful experience and customer service. Booked room with 2 queen beds for 3 adults over 6 months in advance. About a month before arrival I checked the reservation and realized they changed the price by about $70 per night more. I called and after a few calls back and forth they “graciously” agreed to honor the original rate I booked. I get to the hotel and I am being told they do not have 2 beds and that I will get a king. Told them that I was not ok, the agent clicks away for 5 min and tells me she found 2 beds and to go ahead and continue checking in at the automated machines. I noticed that the reservation reverted back to the higher price again. I was told to wait in another long line and when I finally got to speak to a new agent the real “fun” started. I calmly told Ari, that I have an original confirmation email and one from their reservation department confirming a lower price than what was in the system. Ari refused to look and flat out told me he did not care because his computer showed something else, printed a piece a paper and slammed it in front of me. I asked to speak with his manager and after informing me “he” will speak to his manager, 5 min later he comes back to tell me the rate is honored. I replied: “See, that was not that hard”, to which he proceeded to lecture me that I “should be thankful and happy that he is looking for a clean room to give me rather than a dirty one”. Not even a joke., that’s what he said as if he was doing me this great favor. After clicking away a while longer he changed his mind and informed me he actually did not have any clean rooms to give me. I had to ask for a manager again and she finished the check in process in 5 min. All in all, it took 1.5 hours to check in, most horrible customer service and got an inferior room (2 full or double standard room rather than 2 queen high roller room that I reserved). Never going back to this hotel ever again. Fast forward a couple of weeks. I got my credit card bill to find out that I was overcharged by over $170. After calling customer service I found out that I was charged for 3 nights when I only stayed 2. they had to pull my key log to confirm that I indeed only stayed for 2 nights. At least the billing customer service agent was not as incompetent as everyone else I encountered at the hotel and was able to resole the issue in a few days. One thing is certain: I will NEVER stay at this hotel and possibly any other Caesar property again in the future. I travel a lot, both for business and personal reasons, and I have never been treated as bad as I have been treated at this hotel or have I experienced so much incompetence.

Mario StPierre

They have made a lot of improvements since last year. They now have two excellent restaurants. If you’re military, get the platinum card (all military can get it) and make sure you use it at check in and you’ll get free valet parking. $40/night! Rooms were good. Plenty of hot water. No microwave or coffee. Overall, not bad, but $56 resort fee makes this stay a bit less desired.