Four Seasons Resort Marrakech

Matt Gallagher

I rarely write reviews, but I felt compelled after our recent stay at the Four Seasons Marrakech. We traveled from the US and chose this property because, as busy professionals, our vacation time is limited - and we’re willing to pay a premium for reliability, efficiency, and the level of service the Four Seasons name represents. After a long day of travel from the US, we checked in around 10:45 PM, only to find our room infested with ants - in the carpet, curtains, bathroom, and all over the bed. I immediately reached out via WhatsApp and the in-room phone, but no one ever responded. With no other option, I walked to the front desk to get someone’s attention. We were told a new room would be ready in 20-25 minutes, but after 35 minutes there was still no update. We finally received a new room - an upgrade I believe was already tied to my booking benefits - at 1:15 AM, more than two hours after check-in. The late-night ordeal significantly impacted our ability to enjoy our first full day of activities in Marrakech. For professionals who plan carefully to maximize every day of vacation, losing that time was deeply frustrating and exactly what we hoped to avoid by booking a property in this category. What disappointed us most was the lack of follow-up. Despite reporting a rather disturbing incident to both the Marrakech team and Four Seasons corporate, we never received an acknowledgement or apology during the remainder of our stay. To be fair, the upgraded room was beautiful and parts of our stay were enjoyable. But reliability and responsiveness are non-negotiable at this price point. In Marrakech, other properties such as the Mandarin Oriental, The Oberoi, Royal Mansour, and Amanjena offer comparable luxury with service that, in my experience, is far more consistent.

Peter Filion

In April 2025, we booked a trip with our travel agent, who used the tour group A&K, to book a 3-night stay at the Four Seasons at Marrakech, Morocco. We booked a villa with a 'private' splash pool that was $1900 per night. Upon arrival, we found the private splash pool to be anything but! Some of the vegetation that was previously there had been removed, making it not private at all. We complained to the on-site team leader, who agreed with us. The removal of vegetation made our splash pool completely visible; we could be seen by all the golf carts and staff, as there was a travel road right beside the pool. It made us not want to use the slash pool and did not justify the $1900 per night rate. The front desk didn't seem to care. Our travel agent called the Four Seasons, which refused to refund or give any remedy to the situation. We have stayed at other Four Seasons properties in the past and have not had any issues. But after this experience, we won't be staying again and strongly advise anyone looking to book the villa with a "private" splash pool to reconsider. Thankfully, the tour company fully agreed with us and issued a $3000 credit back to us. Not a good experience at this Marrakech Four Seasons resort.

Hussein Al-Dulaimi

We had a fantastic stay at Four Seasons Marrakech as a family of three (with our three-year-old son). The hotel is beautiful, peaceful, and incredibly well maintained. The entire staff was warm, professional, and always helpful. We want to give a special shout-out to Mr. Ismail and the team at the family pool – they were truly exceptional. Very attentive, very kind, and made our son feel so welcome every single day. Highly recommended for families looking for a luxury experience with top-notch service. We’ll definitely be coming back!

Emily Everett

Our stay at the Four Seasons was nothing short of exceptional. The resort itself is absolutely stunning - from the beautiful and luxurious grounds, spotless rooms, every detail is thoughtfully designed to make you feel relaxed. The food was amazing, with breakfast being a particular highlight. The waiters at breakfast were warm, attentive, and made us feel so welcome each morning (they even remembered how we liked our coffee served) The pool staff also went above and beyond to ensure we had everything we needed to relax and enjoy our time by the pool. We had one small hiccup with a spa booking - due to miscommunication, but the spa manager handled it perfectly. He greeted me at breakfast the next day, apologised and even offered a massage as a gesture of goodwill, which was such a thoughtful touch. Overall, this was one of the best hotel experiences I’ve ever had. The combination of beautiful surroundings, exceptional food, and genuinely lovely staff makes the Four Seasons a place I would wholeheartedly recommend to anyone seeking a relaxing and luxurious stay. (Also I'd like to comment on the valet staff who collected and parked our car everyday - they greeted us multiple times a day with politeness and professionalism.)

Laura Banks

How can i fault this place! Exceptional customer service from everyone, gardeners and housekeeping all the way up to management... They went above and beyond at every turn and therefore created the best family holiday for us. Nothing too much trouble. We even stopped a gentleman from housekeeping by chance asking for directions and he went out of his way to yo show us to the door of where we needed to go on our first night! Our daughter loved the DJ at Zest bar and the food was great. As was the exceptional breakfast and the food by the poolside. When driving past the chefs, i commented that my 5 year old daughter loved cooking and would like to be a chef when shes older. Within 10 minutes someone came by with a chefs hat for her to take away. Such an incredibly special hotel. We'll be back in a heartbeat!