Four Seasons Resort Marrakech

Catherine Rouleau

**The Not-So-Good:** The hotel shows its age and could benefit from a refresh. The facilities and rooms feel a bit dated and are in need of an upgrade relative to what’s usually expected by Four Seasons standards. **The Good:** Outstanding Service: The staff were exceptionally friendly, quick to respond, and attentive to every need. Great for Kids: The kids club was a hit—flexible and engaging, our children were always happy to be dropped off. The large family pool created a welcoming atmosphere for families with young children, allowing them to play and be themselves without worry. Convenient Location: Ideally situated, the hotel is just a quick, under-10-minute drive to the city center. Rooms: Despite the dated feel, the rooms were quiet, spacious, and pleasantly cool. Overall, while the facilities could use a facelift, we had an stress-free stay with our young children (ages 3 and 5).

Lee Roe

A fabulous experience, stunning hotel complex, with the level of service expected and more in this kind of hotel. without doubt the rooftop Japanese fusion restaurant is the jewel in the crown of this hotel, great food, DJ playing sophisticated chilled beats, staff impeccable. A stunning hotel in a fabulous location, well deserved of the 5* reputation.

Goutam Datta

Four Season Marrakech is beautifully located in a prime location in Marrakech . It is beautifully decorated . We a large group of business people from Edward Jones, USA came here for a one week company retreat . I would advice management to address following problems I faced : 1. Hotel is not handicap friendly at all . 2. I had problem walking due to a knee surgery and was using a cane . I had to use inside elevator to go in & out of room on 4th floor. The restaurant in the downstairs had no signs how to get there from the elevator . The same applies for spa . Unless you know where they are it is very challenging for anyone to reach ; especially a walking challenged person like me. And local workers are no help showing where to go. This problem can be fixed with simple few signs. 2. Both in breakfast place and first floor dinner place service is terrible . The lady concierge at the ground floor breakfast place just smiles and provides No service. Three servers asked me what I need and no one provided a cup of coffee . Finally manager gave me one. We had same experience at the dinner . Poor service. Our request got ignored many times . Too many people work here and they just do not provide service ! Why ? Four season should have better service . We stayed one night inside Medina in a Riad Hotel and what an excellent service we received ! 3. After searching long I reached Spa. I went to spa to use hot tub to reduce my pain and hot tub was cold ! My house hot tub water temp always at 104deg F. I think water temperature in hot tub at spa was 75-80 deg F. I asked the attendant twice to increase the temp and he didn’t understand me or ignored me . Overall a total frustration . 4. I went to use bath tub inside my room and I could not get out from this obsolete deep bath tub. Finally my wife called security to pick me up ! 5. Room service was excellent . 6. Welcome service at the entrance was excellent . 7. Room was excellent

Jenny R

Amazing resort and service. We stayed here for 3 nights. The resort itself is massive, beautiful and tranquil. The staff are amazing, professional, friendly and really do provide 5 star service. Would highly recommend staying here and don't forget to check out the spa.

Z J

This resort is unquestionably one of the most exquisite in the city. The facilities and services are top-notch, but the spa truly stands out. I cannot recommend the Moroccan bath highly enough; it is an indulgent treat that offers a sublime experience of relaxation and luxury!