Fuerte Hotel Marbella

Arjan Westebring

The life jackets off the fuerte group( playa la herradura) are not good. They give big blue stains on your clothing. You need that clothing underneath your jackets before you get in their kajaks. Doesn't get clean in the washing machine ! An other thing to improve, use equipement for your voice. Can't hear you on the beach and water.

vivant vivant

ATTENTION UNSERIOUS!!! C.B. Comercial from Fuerte Group Hotels office in Marbella, with already below-average reviews, lures with a short-term birthday discount of 10% and verifiably confirms in writing after booking on October 10th, 2023: “Dear Rxx Bxx, I go ahead with the booking in the apartment 03132 (2 bedroom apartment with solarium). It is a pleasure for us to confirm your booking as follows; Olée Torrox Costa Holiday Rentals by Fuerte Group, Booking confirmation number: 252xxxx, Guest : Mr. Rxx Bxx, Arrival date: 05.10.2024, Departure date: 13.10.2024, Total stay: 8 night, Type and number of rooms: 2 bedrooms apartment sea view (number 03132) . RESIDENCIAL ISEA, Total amount of the stay, VAT included: 566.16 €, It includes: WiFi, Garage's place, Satellite TV, Fully equipped apartment, Cleaning every 4 days with changes of bed linens and towels." This is a The contract was concluded and the corresponding flights were booked. Shortly before the start of the trip and only after repeated inquiries, C.B. from Fuerte Group Hotels that the contractually agreed apartment was being used by others and was no longer available. Instead of the quiet penthouse apartment (agreed with a clear apartment number), a familiar and very unattractive ground floor apartment in a noisy area is now being offered at a significantly higher price. The damage caused by the short-term organization of more expensive replacement accommodation in the high season will not be reimbursed, despite repeated requests. The agency in Marbella lures you with early discounts, puts you under a lot of pressure shortly before arrival, acts dubiously and violates a contract that has been concluded. We want to prevent more holidaymakers from coming to C.B. from Fuerte Group Hotels. Let's see whether the dubious employee's manager reacts, she has already been contacted. In addition, we will now address other positions. We don't give up.

José Luis Bachiller Moreno