Alayna Parish
For anyone expecting a 4 star hotel, this is absolutely not. It’s 3 star…at best.
It’s a shame as the hotel has potential, it’s in a lovely quiet area, the major let down is the food, even 3 star would be pushing it.
I’ve not stayed in a 4/5 star hotel, let alone 3 star that doesn’t check your room number and allocate you a table, there’s nothing here so people just flood in and for our first dinner & breakfast we couldn’t even find a table, finding a clean one even harder. Food is left stacked up meaning if you want a table you have to clear it yourself, though even when they do ‘clean’ them they use the same cloth for the chairs and tables!
A lot of the plates & cutlery aren’t particularly clean, definitely nothing close to the 4 stars they market as.
Nothing feels particularly clean even at the start of service, worst of all some of the chicken off the grill was raw…absolutely disgusting. If we hadn’t noticed, or a child had eaten it, it could have made them extremely ill.
Snack bar is hardly worth a mention, dull, dingy & nothing appetising.
Very noisy at night, last night there was music & shouting at gone 2am with clearly no attempt from the hotel staff to remedy, given this is marketed as a family hotel that’s unacceptable.
Kids pool is nice but very cold, it’s not heated, our room was a good size with big balcony, no kettle or anything in the rooms.
Overall, basic, food very disappointing, nice area with a lovely bakery nearby but don’t expect anything close to a 4 star in terms of service or food.
Adam Kirkland
The rooms were clean and the staff were very welcoming. The kids facilities and splash pool are brilliant. There’s plenty to keep them entertained with the water slides. We can’t thank enough the lifeguard Mariano for saving our 3 year old after she ran off to go down a slide without her armbands on. His quick reactions were exceptional! We offered him a tip as a thank you but he would not accept so we have to give him a special mention. He is the reason we have to give this hotel 5 stars!!
Richard Taylor
Great hotel if you have small children, (I.e.under 10) not so good for older children or adults seeking peace- however this may not be the case when schools aren't on holiday.
Staff are really good with public areas very clean and tidy, the other areas are not so good but we stayed the penultimate week before the end of season.
Food is plentiful being served in a buffet style but it did get a little samey day after day. On that note lots of posters about food allergies but no information on the oft mislabeled food.
Peter Groat
My family and I were here on holiday in the summer. The location is quiet but also close by to everything you need. The staff especially the framissma and the entertainment team were amazing. The pool is great for a dip when it’s roasting outside. Absolutely fantastic rooms and food also.
Rob Fontana
Edit: following this post the manager went out of her way to ask me about my concerns and has kindly offered us some complimentary cocktail vouchers and will look at the issue regarding the wait time at the bar. Appreciate the feedback being taken. This hotel has potential but is somewhat let down by the priorities in service/distribution of staff. 20 minute waits at the bar every night is consistent and they have people stood around at the back doing nothing. 1 person to serve all of the all inclusive customers in the 1 open bar, and 1 person for the paid drinks.
Food is great and the restraunt is very well manned.
The aircon here is not great, a lot of hot people as it doesn't seem to go below around 22 degrees