Hilton Grand Vacations on The Las Vegas Strip

Kathy Rivers

Resort was nice for a typical timeshare resort. Room was beautiful. They dont have much of a selection for food so you have to either uber eats/door dash or walk to the strip. I am an owner and wasnt really impressed with the location or discounts offered for being an owner. All the staff were super friendly and very accommodating. I probably won't stay at this location again. It was nice for a short 3 day visit.

Marinus Bouwens

Great location on the strip, nice and quiet so you can relax after the chaos. Room was great. The ladies at the front desk were very nice and tried to ensure guests were happy. They tried putting us on lower floor saying a lot of guests were complaining of the noise from the remodel in tower 2. Asked.for a higher floor anyway and ended up on 15. Couldn't hear a thing and the view was awesome! The spa was excellent, Shannon was very polite and professional. Full Kitchen was great to make our own meals and save money. The poolside grill was yummy and affordable. No issues with the time share staff. Watched the presentation talked to them afterwards, they were polite and respectful. Didn't buy anything so they gave us our gift card and sent us on our way.

Robin Ragucci

As a hgvc timeshare owner at Flamingo. We just wanted to check out another location. This end of the strip offers Fontainebleau and Resorts world within walking distance. The pool was very nice and enjoyable. Staff was friendly but not a single bell person offered assistance when we were checking in, neither did the hgv concierge. He was only concerned with getting us to sign up for a review (sales pitch). Didn't get our discount information or dvd rental that is standard. The room was very nice and we were supposedly upgraded but what they didn't tell us was that there was construction on the floor about ours, and work started at 9 am. I would have appreciated being told or even asked if we wanted to be located elsewhere to avoid the noise. We found this location not as convenient as Flamingo, and busier. Parking was free. If you want more pool time, this location can be great. We will go back to Flamingo next time though.

Eric Bunch

I originally made my reservations for a three day stay in their really nice resort that is right in the middle of the Las Vegas strip. But when I got the email an hour later, they had me booked for completely wrong days and at a completely different resort at Trump Towers. So I called back and spoke to a different person. I told her there’s absolutely no way I’m staying at any Trump hotel. She rebooked me for the correct days, but she said that there were no rooms at the original resort and she didn’t understand why the first person booked me there. So she booked me at their resort that is all the way at the very end of the strip close to the Sahara. There is very little out that way so everything required a very long walk or an expensive Uber ride to get anywhere. The room itself was nice, but there was virtually no room service. The pool area was pretty nice and I enjoyed that. When I went on the required presentation so they could try and sell me on their point system for travel, they specifically said there would be no high pressure sales tactics. That was a complete lie. The sales person that I had started out very nice but when it became clear to her that I was not interested, she became super aggressive and actually started to say things that were belittling to me and seemed pretty demeaning actually. When I very quietly and nicely said to her that there had been a change in her tone she threw her pen on the desk, stood up and said “I’m going to get my manager.” The manager came and proceeded to tell me that despite might my unpleasant experience, I was required to listen to his sales pitch. So despite my aggravation, I told him to go ahead. He didn’t continue on long because I was pretty clear that I was never going to buy anything they were selling. So he left and sent a third guy who tried to sell me on a cheaper option, but I again said no, and so he abruptly stood up and was very rude in telling me how I needed to exit. When I went to stand in line to confirm that I had done the tour so I could get the Hilton honors points that I was promised, the young lady at the counter told me they were supposed to give me a sheet of paper that showed I had attended. They did not do that. So she had to search the system and go and ask somebody else how to get it accomplished. So beginning to end this was just a poor experience and they need to retrain Jaymi how to appropriately speak to potential customers

Susan Mathew

We stayed at the Hilton Grand vacation club -Las Vegas on the strip. Tower 2. Floor 22. After we checked in, we got a letter from the front desk informing us on construction taking place in the hotel and that they apologize for the inconvenience. They weren’t kidding! On Day 2 or Day 3, the jack hammering started on the floor above at about 9:00 am and we did not complain as we just decided to leave for the day. However, the next few days we could not leave for the day and the jack hammering continued and it was non stop and it was a constant drilling. The effect was literally like getting a concussion. The nausea, the headaches the tinnitus. It was excruciating! Here is what they did right! When we complained, they gave us a day off the total cost. However, I would pay an extra day to avoid the misery of living through it. The next day when things got unbearable, we requested a manager come up to the room to experience what we are experiencing and they refused. However they did offer to switch our room and we took it as there was enough nausea and anxiety at this stage. Here is what they did wrong! They rented out an entire floor to people to bear through this excruciating experience and that led to several hours of vacation time on the phone texting complaining going up and down from room to lobby, and the inconvenience of packing up everything relocating. Hilton should have simply blocked off the rooms that would be affected with this noise which they did not, as it was still an opportunity to make money. Needless to say, with heart palpitations, nausea and a migraine this was a terrible experience! I do not have a word of advice for future travelers booking with the Hilton except that choose your hotel company wisely. Customer experience are not just words. “Welcome Home” is what Hilton wrote on their pamphlets. This was a “welcome to hell” experience for us!