Holiday Inn Manhattan 6th Ave - Chelsea

Valentin Ciprian Macarie

*Very Disappointing Experience – Hidden Fees and Poor Communication* I recently stayed at this hotel, and I am extremely disappointed with my experience. During the check-in process, I was asked to pay a $150 safety deposit, which I was assured would be fully refunded. After two weeks of multiple attempts to contact the hotel, I finally received an invoice stating that30 per day was deducted from my deposit as a "tax." This was never mentioned to me at any point during the booking process or check-in, and I had no idea about this hidden fee. I carefully read the terms and conditions when I made my reservation, and there was no mention of this tax or any other additional charges that would come out of my deposit. It feels like they stole money from me without my knowledge or consent. What's worse, I am not the only one who has experienced this – many others have voiced similar complaints. This has been a very frustrating and disappointing experience, and I would strongly advise others to avoid this hotel. There are plenty of other places that are more transparent and respectful of their guests.

X Turner

Overall the Hotel experience was great. Rooms were cleaned every day, check in and out was easy and they were able to hold our bags for us a few hours after check out. Our only problem was receiving our security deposit back. We have still not received our security back after countless calls to the hotel and having left over three weeks ago. Our room was spotless when we left and nothing had been broken or taken. We have talked to the hotel and they have acknowledged that our room had no damages to it. If this is not resolved soon I will be taking further action to the corporate office and legal action if it gets to that point.

Sean McDonald

Rooms size is okay if small, bathroom was the same. Fourth floor with no view but that's not the hotels fault, thats city living. A/c was quiet and worked well. No kettle? Coffee maker but no sugar or milk? No fridge that I could see which was a bit disappointing. Staff friendly enough but obviously quite overworked. Gym was a bit rubbish so I didn't use it. GOOD location with LOADS of easy food options available so that makes up for all the other downsides. There's a decent supermarket a two minute walk away and very close cafes. Overall, despite a couple of missed opportunities, it's a good, convenient and well located hotel close to what you will need. My personal recommendation is the Metro Cafe for their hot bar and burgers.

Amanda Buffin

We stayed here in October 2024. Rooms were not a bad size, bathroom well equipped. Check in and out was fine, they held our bags for us till our flight later that day. No problems with staff. Rooms fairly quiet, no other noise from other guests but could hear some noise from outside but nothing that kept us awake too long. Good location, 25min walk to Times Square. Only downside was no kettle, just a coffee pod machine, so tea tasted of coffee. I'm British, I need a nice cup of tea! Also hot water was intermittent, I'm guessing system can't handle lots of people showering in the morning well. Would stay again though.

Annie Bento

I recently secured a last-minute room at this hotel and regrettably, it ranks as the worst I've ever encountered. If possible, I strongly recommend go to Hilton across the street. Upon arrival, I explicitly requested a room with two beds for my family of four, only to be assigned a single-bed room. While I understand last-minute bookings can be challenging, the front desk staff were remarkably unhelpful and dismissive. Furthermore, the concierge casually mentioned free breakfast to other guests, leading me to believe it was included in our stay. However, when we inquired, we were met with an exorbitant $10 per person charge. The breakfast itself was a significant disappointment, with only the sausage being palatable. To compound matters, we were severely cramped in the single-bed room, resulting in a mere three hours of sleep for my entire family. This experience was deeply unsatisfactory.