Holiday Inn Manhattan 6th Ave - Chelsea

Chris Manning

We had an absolute delight staying at this property for a long weekend with our daughter. The entire staff was super friendly, the facility was ideally located and well kept, and the property was located pretty close to multiple subway stops which made it very convenient. Overall, I posted a picture of our favorite staff member who went above and beyond to make sure that our stay was special and memorable. She was always smiling and was happy to provide information whatever we needed it. These are rare but valuable traits to have with somebody that deals with customers all day long. Overall, I travel a lot so I recognize quality and we had a great experience at this property! Pro tip: this property does not tolerate cannabis use which is a great benefit for a family friendly property. That sign was very appreciated as many properties do not enforce this and I would not stay in them again. Well done overall!

Callie Kane

We had a great 5 night stay here! Only things we would’ve changed about the rooms would be adding a mini fridge inside and the room was a bit cramped, otherwise it was perfect and clean with a comfy bed! The staff was amazing and very friendly, every time you entered or left you were greeted with a smile. I even accidentally spilt cough syrup all over the bed late into the evening and they were so kind to me and promptly sent someone up to help us change the bedding, never once making us feel bad (of course we still did though haha). One staff member that stood out was Rovina, she was very out going and made sure to have a quick conversation every time she saw you. She made us feel very welcomed. The hotel location was great, most places were under a 25 minute walk and the entrance to the subway was also close by. Hotel felt very safe. Would definitely stay here again!

Lynette Reno

The rooms were small but nice, clean and comfortable. The service was impeccable! The staff were so friendly and accommodating. The location was in a nice neighborhood with lots of nice restaurants, cafes, grocery stores, drug stores, etc., and subway stations were close and easily accessible. I would stay there again without question. The only con was the small bathroom and the shower would not stay regulated. It kept going from hot to cold. My friend took baths so it was not an issue for her. It was not enough of a deterrent to spoil our stay. All in all, I would give it 4 stars.

Bordea maria

Extremely poor handling of card authorizations and untrained staff I am currently staying at Holiday Inn on 6th Avenue, Manhattan, and this has been a very frustrating experience. Although my accommodation was fully prepaid before arriving the hotel took a $150 security deposit on my debit card at check-in, which is normal. However, shortly after that, multiple additional amounts were blocked on my card, including duplicate deposits and an unexplained larger authorization. When I contacted the front desk several times, the staff were completely unaware of what was happening, gave contradictory answers, and clearly lacked basic knowledge about card authorizations and deposits. No one was able to explain why multiple holds were placed, and no one took responsibility for resolving the issue properly. The most concerning part is that the staff kept saying “we don’t see the money” instead of understanding that pending authorizations still block a guest’s funds. This shows a serious lack of training and professionalism. For an international traveler, having hundreds of dollars blocked without explanation is unacceptable. The situation caused unnecessary stress and wasted a lot of my time. I expected much better from a Holiday Inn property in Manhattan. Poorly trained staff and careless handling of guest payments are not what you expect from a hotel of this brand. Never again . I do not recommend this hotel

Tracy Day

Grat location, just 7 blockets from Madison Square Garden & 5 from Penn Station, & there's a coffee/lite fare establishment on the corner as well as an in-house restaurant/burger/breakfast joint. The staff was amazing. They were able to accommodate my need to check in early & check out late. The only reason I've given the room category 4 stars was because there was no clock or indication of where the ice machine was which if not in the hotel directory book, I usually obtain by looking at the map posted on the back of the room entry door. I would consider staying there again.