Iberostar Selection Jardín del Sol Suites

Mim

This is a beautiful hotel in a gorgeous setting. Check in was rather long winded and not particularly welcoming after a long journey. Our room was large and airy with a sofa, easy chair and super king bed. Wardrobe and free safe, coffee machine and small fridge. It had a bubble bath and washbasin right in the room, no privacy. A balcony with a fabulous sea view - in fact everywhere in the hotel has views to die for. The food was excellent for us but one of our group is vegetarian and found there was not much choice of main courses at dinner, plenty of vegetables but no real vegetarian mains. The hotel is right on the seafront but not on a beach. The nearest beach is about a 20 minute walk. There is a rocky cove below the hotel where you can swim but getting down there is not for the faint hearted. I had booked star prestige which included access to two extra pools one of which was heated. All drinks and snacks are signed for and every single time they ask for a tip. American guests may be used to this but it's unusual in Europe. I am very happy to tip for good service but not for every interaction with staff multiple times a day. Unfortunately the resort of Santa Ponsa is not very nice and for that reason alone I wouldn’t return.

Barry Byrne

Came on our honeymoon and this hotel was perfect. Location was fantastic with great views of the bay. Had the pool which was never crowded, the sea was great and had paddle boards if you wished. The food was great and changed every day so never felt the need to eat elsewhere. We were given option to upgrade and were so happy we didn’t. The service around the pool was fantastic, always someone walking past but not intrusive. We did all inclusive and had plenty of options. Would highly recommend.

Michael

Very glad we decided to stay here for a week as the hotel ticks a lot of boxes - the staff are all lovely and made us feel welcome and valued from arrival and throughout. We asked to move rooms due to an obstructed view and it was resolved straight away without any issue. The pool area is excellent with gorgeous views, just make sure you get down at around 7.30am if you want to reserve a prime spot for sunbathing! Breakfast is vast and good quality; as was dinner at the buffet on the one night we ate there. Rooms are spacious and well-cleaned. Location is good in that it’s quiet and private, however, Santa Ponsa is very touristy and boozy. Take the walk down to the main beach along the coast rather than on the roads as it’s a much nicer experience. Eat and drink on the roundabout where the bus and taxi stops are for the nicest atmosphere.

Claire Cooper

Such a beautiful hotel. The rooms are spacious, super comfortable and the views are beautiful. The food is fantastic, huge variety and exceptional service. The staff are wonderful and really make this hotel perfect. They cannot do enough for you, and it makes for a truly perfect experience. Montse in the restaurant is so lovely and helpful and even helped me with my Spanish! We have visited twice and both times have been perfect! Thank you to everyone here for such a welcome and wonderful service, we will be back!

Colleen Sanderson

Visited first week of October, end of season and it showed! Bali beds are shabby, sunbeds on slopes with the mattress sliding down the sunbed as soon as you sit on it. Paid for star prestige for access to a star prestige area, unfortunately no-one stopped guests who had not paid for this from using the facilities. Benefit of star prestige - better pool area, separate reception, drinks in the bar were higher rated brands, stopped drinking alcohol in the restaurant as the offering was not good! Food in the restaurant was very repetitive. After a recent holiday in the Canaries I have an issue with pigeons pooing in the pool etc, this hotel also had the same issue but additionally seagulls stealing food and duck which had taken up residence on one of the pools leaving their mess on all surfaces and in the pool, this poo was also not cleaned off the decking for a week by the sunbed that we used. The Japanese restaurant is excellent but €110 extra for two people on top of all inclusive nothing deducted for not using the main restaurant that evening. We had a late flight back, able to continue to use of pool facilities however any food and drink was charged.