JW Marriott Khao Lak Resort and Spa

Maria H

Tips and Tricks: The hotel provides beach towels, factor 50 sunscreen, and cold water for the beach and pool in a few locations - but they don’t educate their guests on this. Note: I stayed on the third floor and there were no lifts/elevator where I was. May want to consider having help with your luggage. Not a problem- just something to be aware of. There is also free glass drinking bottles of water in the room. I would also share that the lower beach is clay based - so the water is less clear and not good for snorkelling. The upper beach area is sand. Tips: you can get fresh cold coconuts for less than half the Marriott price, from the friendship restaurant (on the beach next to the Marriott). There are also great restaurants nearby, like Pam’s. There are also a couple of mini super markets just outside - like a 3 min walk, for sun lotions, snacks, etc. The Marriott was great - clean, professional, friendly. Stunning location - great restaurants. Highly recommend. There is a drainage channel out the front of the hotel that appears to have some rubbish in it and it could be cleaned up.

Melanie De

We had a fantastic stay at JW - Very beautiful resort for a vacation! The staff made a great effort and was always very attentive (e.g., cake and beautiful room decoration as a surprise for my birthday). A variety of daily activities is offered for free, e.g., kayaking, excursions, garden tours and sports like boxing and yoga – definitely take the JW Garden tour, it’s very impressive. The beach is very beautiful, well-maintained and great for taking long beach walks. The breakfast was exceptional, catering to all tastes and dietary preferences (loved the fresh smoothies). There are separate areas for adults (12+) and families, such as at the beach, breakfast rooms and pool – that was very pleasant. However, at the beach, free loungers were often only available in the family area. Not much going on around the hotel, but there are two small supermarkets next to the hotel.

Eli David

I recently stayed at Marriott Khao Lak, and while the hotel itself is beautiful and offers a great experience, sometimes it's the little things that make a stay truly exceptional—or frustrating. Upon arrival, the check-in process took 55 minutes, which was far longer than expected, especially for a hotel of this caliber. Additionally, I had booked two rooms for two families, and when I requested a late checkout, the staff member I spoke with immediately said it was not possible—without even checking. However, the second room in our group asked separately and was granted a late checkout without issue. This inconsistency and lack of care was extremely disappointing, as it gave the impression that policies are applied arbitrarily rather than with fairness. To be clear, I completely respect that I couldn't get the late checkout. If the hotel was full and late checkouts were unavailable, I completely understand—that’s good business, and I’m happy when hotels are successful. My frustration was not about the policy itself, but rather the way it was handled—the immediate refusal without checking, followed by an inconsistent response for another guest in my group. I typically do not like leaving negative reviews, as I understand that things don’t always go perfectly. However, what truly led me to write this was the lack of follow-up. When I requested to speak with a manager about the situation, I was informed that she was unavailable. I understood and asked for someone to contact me later—but unfortunately, no one did. The fact that my concern was acknowledged but then ignored only added to my disappointment. Great hotels distinguish themselves not just by luxury, but by thoughtful and consistent service. While my stay was otherwise pleasant, these small yet meaningful lapses in service left a negative impression. Update: they give your email to demonstrate care and willingness to improve, yet when you email them, they never respond.

Klemens Molinari

Outstanding experience. A hotel and resort for couples with enough privacy and adult only zones, but also for families as the resort also offers family and kid zones with various entertainment opportunities. As a couple without kids we enjoyed the best out of the two worlds. All staff is really attentive and friendly, makes you feel welcomed and appreciated all the time. Thank you, we really valued your efforts!

Bianca Thallmayer

Our stay was simply magical! The kids’ club was fantastic – our child had so much fun, and we could truly relax. The specialty restaurants were out of this world, with every meal a masterpiece. We dined twice at Olive and once at Ta Krai – both were amazing. And the Sunset BBQ? Simply outstanding! The beach? Breathtaking! A true postcard paradise – and best of all, almost empty. What truly sets this hotel apart is its impeccable service. If ever a small issue arose, it was fixed instantly – with warmth and care. This hotel doesn’t just promise 5-star luxury, it delivers.