JW Marriott Khao Lak Resort and Spa

Bianca Thallmayer

Our stay was simply magical! The kids’ club was fantastic – our child had so much fun, and we could truly relax. The specialty restaurants were out of this world, with every meal a masterpiece. We dined twice at Olive and once at Ta Krai – both were amazing. And the Sunset BBQ? Simply outstanding! The beach? Breathtaking! A true postcard paradise – and best of all, almost empty. What truly sets this hotel apart is its impeccable service. If ever a small issue arose, it was fixed instantly – with warmth and care. This hotel doesn’t just promise 5-star luxury, it delivers.

Eli David

I recently stayed at Marriott Khao Lak, and while the hotel itself is beautiful and offers a great experience, sometimes it's the little things that make a stay truly exceptional—or frustrating. Upon arrival, the check-in process took 55 minutes, which was far longer than expected, especially for a hotel of this caliber. Additionally, I had booked two rooms for two families, and when I requested a late checkout, the staff member I spoke with immediately said it was not possible—without even checking. However, the second room in our group asked separately and was granted a late checkout without issue. This inconsistency and lack of care was extremely disappointing, as it gave the impression that policies are applied arbitrarily rather than with fairness. To be clear, I completely respect that I couldn't get the late checkout. If the hotel was full and late checkouts were unavailable, I completely understand—that’s good business, and I’m happy when hotels are successful. My frustration was not about the policy itself, but rather the way it was handled—the immediate refusal without checking, followed by an inconsistent response for another guest in my group. I typically do not like leaving negative reviews, as I understand that things don’t always go perfectly. However, what truly led me to write this was the lack of follow-up. When I requested to speak with a manager about the situation, I was informed that she was unavailable. I understood and asked for someone to contact me later—but unfortunately, no one did. The fact that my concern was acknowledged but then ignored only added to my disappointment. Great hotels distinguish themselves not just by luxury, but by thoughtful and consistent service. While my stay was otherwise pleasant, these small yet meaningful lapses in service left a negative impression. Update: they give your email to demonstrate care and willingness to improve, yet when you email them, they never respond.

Kevin

Absolutely fantastic stay again in Khao lak our second time here it really is a great place to unwind. Staff are very good rooms nice and a fantastic pool and beach area. The only negative was not so much the weddings going on as these can easily be avoided given the size of the hotel but the loud music from the pool parties with the music being so loud it's difficult to relax even on the beach which is a fair distance away. If I could suggest one thing for the hotel to help alleviate this would be to at least set a db limit on the music at these events as its far to intrusive for other guests. That aside we have booked again for late November and hopefully the Management can address this going forward.

John O

This is a fantastic place to enjoy a relaxing beach vacation. The property is huge and gorgeous. There is space for everyone so you never feel crowded. The service is impressive from the moment we arrived. Our room was large and comfortable. A touch dated but still in good condition. The morning breakfast was delicious! Especially the French Toast station! Wow, so good. Enjoyed the beautiful beach with its gentle sea and nice sand for walking. The resort’s pool is huge! Tons of open chairs to sit and enjoy. Hope to return again someday as this is a special place to relax.

eitan itzhak

• JW MARRIOTT Spa & Resort is extraordinary and really top-quality hotel!! • Very beautiful & clean beach (white sands). • The hotel is very well cleaning and modernly decorated. • We (couple) stayed 3 days (Mar 2025) for vacation. • The room (deluxe) is fantastic & spacious with balcony and good view to the pool. Bed and shower excellent. • Many pools & water space. • Many restaurants, Breakfast (varied & excellent food) & service were the best. • All staff were extremely welcoming, polite and incredibly helpful. Special thanks to PRIM & MIA. • EXCELENT & memorable experience stay and highly recommended!! Definitely will come back again. The whole stay was wonderful!