JW Marriott Khao Lak Resort and Spa

Nicola Paine

We had a great stay at this resort. The food was exceptional at all the restaurants we tried. Breakfast was amazing with so many options. Service was brilliant and everyone was so friendly and accommodating. A big shout of to the recreational guys that played soccer with my son and nephew, they thoroughly enjoyed that. The main pool was great but didn't have enough sun lounges to sit around the pool in my opinion and you had to get in early to secure a spot otherwise you literally couldn't sit around the pool. In the occasions where we had to find a spot at the beach it was hard to order food and drinks from where you were sitting on the beach as staff always found it hard to find you and I would have to run up to them at the pool area and ask them if that was our food and drink they they had on their trays. As mentioned previously, the food at the restaurants were amazing however the inside air conditioned restaurants were absolutely freezing to the point where my kids had to wear jumpers just to tolerate being inside. My other family member's that's came with us also couldn't tolerate how cold the AC was in the inside restaurants. We did pay extra for a pool access room which we were super excited about as the last time we went on holiday it was great for the kids as my husband and I could sit on the balcony and watch them swim while we relaxed. This particular pool access room had a fence at the front and overgrown shrubs where it made it impossible to see the kids and make sure that they were swimming safely. The pool access was also deeper than the height of my kids in some sections when I checked so I didn't feel safe letting them swim in there on their own, especially as we couldn't see them properly so a complete waste of money for us. I did call reception and voice my concerns but they said there were no others rooms which we could change to. Apart from that, we had a lovely stay. My only regret was paying the extra money for the pool access which we couldn't use in the end.

Zhining Z

We spent 6 nights at this amazing hotel. Before I reached this hotel, I worried if 6 nights will be too long as it locates at a small town making it not many commercial places to walk around. But when we arrive at the town and the hotel, I felt lucky we chose here to spend our holiday. It’s a wonderful place for relaxing and having a peaceful time. The reception was fantastic and the room was big and comfortable. I especially like the pool, not many people and it’s fun to swim around the hotel areas. The food was good with the price. Plus the sunset and sunrise is beautiful, we like to walk along the beach, not many people. Many massage shops come with restaurants by the beach. It’s really enjoyable that we have delicious sunset dinner after getting a comfortable massage 😆 Oh It’s around 10 mins by taxi to get to town. There r many delicious restaurants and some markets to walk around. It’s a surprise cause thought it will be boring. Anyway now I think 6 nights is too short time, next time we plan for a month-stay. Thank u for all the help. Great services.

הילה דויטש

The breakfast at this hotel was absolutely amazing, honestly, one of the best I’ve ever had in my life! I really appreciated how clearly the hotel explained the peak hours for breakfast, but even when we came during those “busy” times, it never felt crowded thanks to the huge space and the incredible variety of food. I also loved that breakfast was served over such extended hours- it made the mornings feel so relaxed, with no rush to wake up early. This whole stay truly helped me unwind and reach a real state of relaxation. At first, we planned to go out and explore Khao Lak- visit waterfalls, local markets, and do some activities, but once we arrived at the hotel, we simply didn’t want to leave! The service was excellent throughout our stay, and there were so many on-site activities to enjoy. Most were completely free, and even the ones that required a small extra fee were very affordable and definitely worth it. Highly recommended! this place is perfect for anyone who wants to relax, recharge, and enjoy an unforgettable getaway! 🌿✨

Eden Levy

Overrated hotel that I don’t know why everyone raves about it! It’s an old hotel, it needs a revamp ASAP! The pools are nice and the beach is beautiful can’t take that away! There is a big choice of restaurants in the hotel which is nice, there are restaurants and massages by the beach that are great! We arrived at 17:00 to check in and our rooms weren’t ready, because of full vacancy - not our problem! The rooms have a damp smell! And the choice of dark wood is not my favourite! The breakfast was decent - loads of smoked salmon. There are loads of kids around, so if you want a romantic getaway this is not your place! Had a great time in the end but had mixed feelings… The hotel needs some work before it takes that kind of money!

좋아효TV

Great hardware, but poor software — a disappointing stay overall. Check-in took more than an hour. Even though I sent my information and requests in advance, there were mistakes, including writing down the wrong name, which felt quite rude. The system seems disorganized — information isn’t shared properly, and guests end up repeating the same things over and over, wasting time. Changing rooms also took a long time; waiting for a buggy usually meant at least 10 minutes. The exterior looks clean, but the pool water wasn’t. In the end, the manager took full responsibility and did his best, which I truly appreciated. Still, with such great hardware, I sincerely hope the management system improves soon.