Mai Khaolak Beach Resort & Spa

Barry Sutcliffe

We stayed in the adult section. The room was fantastic. Things to improve on, beach towels had to be exchanged at main reception, a couple of days there were no fresh towels. It would be better if towels could be exchanged at the adults area reception. Also, there are nowhere near enough sunbeds, either around the pools or at the beach. One morning, I was awake at 6 a.m., and I put towels down. There were some towels on sunbeds already at that time. The rest of the stay, we didn't bother trying to get a sunbed at the hotel. We used sunbeds at one of the bars on the beach. There was no charge and was very quiet, which was brilliant. The beach is amazing.

Iassana Rech

Disappointing Service at a Supposed “5-Star” Hotel, More Like a 3-4 Star Our recent stay at Mai Khao Lak left us quite disappointed due to untrained staff whose service did not meet the expectations of a 5-star hotel. While the infrastructure and rooms are great, the service was consistently lacking. Here are some key points from our experience: 1. Inconsistent Room Supplies: Each time our room was cleaned, the housekeeping staff failed to restock basic necessities like toilet paper. We had to request more almost daily, which is unacceptable for a hotel claiming to be 5-star. 2. Card Incident and Rude Management: On Friday, our card got stuck in the ATM located at the hotel reception. We were assured they would contact the bank and resolve the issue soon, and that we would have the card back by Monday. However, by Tuesday at check-out, the card had still not been retrieved. The manager was not only unhelpful but also rude, telling us we should contact the bank ourselves. For a hotel of this caliber, better support should be provided, especially when the issue is due to their equipment. To make matters worse, since our transfer was scheduled for 4 pm and check-out was at 11 am, I asked if we could retain our all-inclusive wristbands as we were left without a payment method. The manager refused, stating it was against the rules, without any empathy for our situation. 3. Disruptive Housekeeping: On our second day, we wanted to sleep in and did not place the “clean the room” sign on the door. We were abruptly woken up at 9 am by a staff member shouting, “MORNING, MORNING, I NEED TO CLEAN THE ROOM!” This level of intrusion is unacceptable for any hotel, let alone one rated 5 stars. 4. Limited Dining Options: Returning from an excursion, which most often ends after 9 pm, we were shocked to find that we could not order anything to eat, not even snacks. I was hungry, and being pregnant, needed to eat. The lack of food options after 9 pm is unacceptable for a 5-star hotel, which should provide options for guests arriving late. 5. Beach: The view is beautiful, but there is no staff available to help carry chairs, and it would be nice to have some level of service at the beach as well. This was disappointing. Overall, most of the staff were very friendly, but there is a significant lack of training. It was common to see four or five staff members standing around looking lost and waiting for orders. We had planned this trip well in advance and expected true 5-star service. This hotel falls short of that standard, and I would rate it 3.5 stars compared to true 5-star hotels around the world.

Pattharathon Supavate

Room: Everything was great except for the room phone, which didn’t work. However, they do have a smart TV! Service: Outstanding service with 24-hour buggy rides and affordable room service. Location: The location is excellent—peaceful and right next to the beach. However, the parking area could be better. Overall, this place is amazing! I would definitely come back if I get the chance

Lachlan Salter

Booked hotel on Luxury Escapes with a great offer: less than $100 AUD for two adults per night which includes free happy hour drinks from 4pm-7pm daily, free breakfast and lunch or dinner daily, and a free 45 minute massage per person. Hotel atmosphere was fantastic: well kept in most places, couldn't hear any traffic since secluded, close to beach, and plenty of restaurants within the resort. Free shuffle service info Khao Lak City was timely and convenient. Some areas in the room such as shower and tables were rough around the edges. Bed was still so not comfortable. One restaurant (Green and Grill) had very limited dinner menu when voucher was used. Distance from city was a bit annoying since had to use the shuttle each time.

ness smith

Tui blue not what I expected We arrived at the Mai Khao Lak Resort with high hopes for our visit. Our 14-day booking was for a deluxe room, The room was very dated and we were a little disappointed as this was meant to be a Tui Blue hotel however the room was spacious.We were on the fourth floor which was not a problem. Pools The pool we used was okay plenty of sunbeds but morning we would have to clean the little table provided in between the sunbeds as they were always dirty from the day before this was not a problem but being a Tui Blue I expected better cleanliness. Breakfast Most days it was like a cattle market, however there was a good choice of food and the coffee was good Restaurants Green grill food was not hot, I have a thing about my food being hot and each time I ordered I would ask if the could ensure it was hot, as most of the dishes come with rice this is a must and I the evening the kitchen is closed by 9pm The bar We ate here most of the time as this was the better place to eat in our opinion, however we ate here last night I explain once again that I wished for my food to be hot, we ordered our food my partners food came out first and he wait a little while before starting eating his meal as mine had not come out yet, I told him to start as his would get cold, well 15 minutes later I was still waiting for my food my partner called over the waitress and asked about my food it was not busy in the restaurant the waitress went to check where my food was we waited another 10 minutes before mine appeared in which time my partner had finished his and I told him to order dessert so at least we would be eating together, the waitress did not apologise for the delay in my food and I explain that we wanted to eat our food together. After we left the restaurant I went to speak to the reception but on the way we passed a staff member in a dark blue tee-shirt and ask him if he was management, I explained to him about what happened and that this was a disappointing evening for us, I also explained that I have to always ask for my food to be hot as I have this thing about my food being hot I understand that some people don't mind warm food but for me my food needs to be hot. He said he would look in to this and go down to restaurant he did not come back with any explanation the meal cost us 1,380 bht that was not including our drinks I know that's not alot of money but we can get on the beach outside the hotel for much less as do most of the other guests. We have received no applogy or explanation for why I did not receive my food at the same time as my partner. Thai Restaurant We only ate here once as we booked a table for 8pm and when we asked to order desserts we were told the kitchen was closed and the service was not great. This is a Tui Blue hotel we have travelled to Thailand 3 times and I have to say that the restaurant are not great in this hotel and the customer service from our complaint was shocking. We are still at the hotel and are here for 3 more days. We booked bed and breakfast. There are some very good points about this hotel but if you asked me would I stay here again the answer would be a no