Mai Khaolak Beach Resort & Spa

Pattharathon Supavate

Room: Everything was great except for the room phone, which didn’t work. However, they do have a smart TV! Service: Outstanding service with 24-hour buggy rides and affordable room service. Location: The location is excellent—peaceful and right next to the beach. However, the parking area could be better. Overall, this place is amazing! I would definitely come back if I get the chance

Iassana Rech

Disappointing Service at a Supposed “5-Star” Hotel, More Like a 3-4 Star Our recent stay at Mai Khao Lak left us quite disappointed due to untrained staff whose service did not meet the expectations of a 5-star hotel. While the infrastructure and rooms are great, the service was consistently lacking. Here are some key points from our experience: 1. Inconsistent Room Supplies: Each time our room was cleaned, the housekeeping staff failed to restock basic necessities like toilet paper. We had to request more almost daily, which is unacceptable for a hotel claiming to be 5-star. 2. Card Incident and Rude Management: On Friday, our card got stuck in the ATM located at the hotel reception. We were assured they would contact the bank and resolve the issue soon, and that we would have the card back by Monday. However, by Tuesday at check-out, the card had still not been retrieved. The manager was not only unhelpful but also rude, telling us we should contact the bank ourselves. For a hotel of this caliber, better support should be provided, especially when the issue is due to their equipment. To make matters worse, since our transfer was scheduled for 4 pm and check-out was at 11 am, I asked if we could retain our all-inclusive wristbands as we were left without a payment method. The manager refused, stating it was against the rules, without any empathy for our situation. 3. Disruptive Housekeeping: On our second day, we wanted to sleep in and did not place the “clean the room” sign on the door. We were abruptly woken up at 9 am by a staff member shouting, “MORNING, MORNING, I NEED TO CLEAN THE ROOM!” This level of intrusion is unacceptable for any hotel, let alone one rated 5 stars. 4. Limited Dining Options: Returning from an excursion, which most often ends after 9 pm, we were shocked to find that we could not order anything to eat, not even snacks. I was hungry, and being pregnant, needed to eat. The lack of food options after 9 pm is unacceptable for a 5-star hotel, which should provide options for guests arriving late. 5. Beach: The view is beautiful, but there is no staff available to help carry chairs, and it would be nice to have some level of service at the beach as well. This was disappointing. Overall, most of the staff were very friendly, but there is a significant lack of training. It was common to see four or five staff members standing around looking lost and waiting for orders. We had planned this trip well in advance and expected true 5-star service. This hotel falls short of that standard, and I would rate it 3.5 stars compared to true 5-star hotels around the world.

Lachlan Salter

Booked hotel on Luxury Escapes with a great offer: less than $100 AUD for two adults per night which includes free happy hour drinks from 4pm-7pm daily, free breakfast and lunch or dinner daily, and a free 45 minute massage per person. Hotel atmosphere was fantastic: well kept in most places, couldn't hear any traffic since secluded, close to beach, and plenty of restaurants within the resort. Free shuffle service info Khao Lak City was timely and convenient. Some areas in the room such as shower and tables were rough around the edges. Bed was still so not comfortable. One restaurant (Green and Grill) had very limited dinner menu when voucher was used. Distance from city was a bit annoying since had to use the shuttle each time.

avshalom noham

Mai resort aligns with several other resorts at Khao Lak’s beach line only it lacks to deliver what it promises. The architecture is lovely, the stuff is alert and kind, there are many facilities, so what went wrong? Management! Here are some of the things I met: My room had mold smell. The replacement had constant flooded bathroom floor. Only one of the two waterslides worked and it required helmets because it’s dangerous. Really! The main pool’s floor has synthetic gravel that pealed of our kids feet skin so they couldn’t walk with us on the beach the day after. Nothing was special at breakfast. The breakfast hall was too hot. The staff took 2-3 times to fulfill my requests several times because they pass on the word but do not check it’s done by the departments. The main gym smells like…. It smells. The second Gym has a broken air-con. Two of the 4 restaurants were open. If the price is less than half of the competitors, you can consider visiting Mai resort.

Becky Parkinson

Loved this hotel and spa. It's so close to the beach, that is beautiful. The locals working on the beach can arrange day trips. Offer clothes washing, hair braiding, shops, sweets restaurants with toys for the kids. The hotel staff were lovely, nothing was too much for them, very friendly tgey made little elephans and wrote happy birthdayon the bed for my sister which was lovely, a short tuktuk to the night markets or tsunami museum, the pools and outside areas are always being cleaned and maintained. The drinks at happy hour can be slow, but that's expected. They have a little cart to help crossing the resort which Chon a lovely worker did for my grandma, he was so kind and patient with her as she is pretty slow on her feet. The food here is lovely and they do take out or room service. I got a massage which was included. I felt like I could do to sleep and do cartwheels at the same time. She was magic. They have slides in the pools and also put on water polo which our competitive family got involved in. Would definitely recommend