Ben Brewster
We had an amazing time at this hotel with our family. We stayed for 10 nights and were made to feel incredibly welcome by all of the staff. They were very friendly and put so much effort into making sure the children had the best time. Food was amazing with lots of variety and a different theme each night and bar service and drink selection was great. Rooms were clean, spacious and perfect for a family to allow children to stay in a different room to us. Entertainment was great and different each night, kids had a great time at the disco. Pool area was great and there was never an issue with sunbeds although guests were putting towels on from 7am. The hotel was as far north in the town as possible before climbing mountains but it was still only a short walk to the beach and town centre. An amazing holiday that I would recommend to anyone!
Jeuz Gaka
Our Hotel Experience: A Mixed Bag of Good and Bad
We always make it a point to read numerous reviews before choosing a hotel, and this time was no different. However, this was the first time our experience didn't quite align with the glowing reviews we read. We're not saying it's a bad hotel, but compared to other hotels we've stayed at in the same price range (we're a family of four), it fell short in some areas.
The Good:
The Staff: The majority of the staff, especially those at the reception and the restaurant, were exceptionally friendly. They were wonderful with kids, always smiling, and created a warm, welcoming atmosphere. A special thanks to Paul (The Spanish Terry Crews), Loli, Angy,… for the outstanding service.
The Bar Staff: they were very fast but unfortunately, the service at the bar could have been better, particularly from Mr. Grumpy with the grey curly hair. Everyone needs to sheer up there.
The Food: While the buffet was small, the quality of the food was good. We were pleasantly surprised to find smoked salmon and fresh avocado every morning, something even more expensive hotels didn’t offer. The themed dinners were a nice touch (Indian, Asian, etc.), although the BBQ evening was a bit disappointing as the meat was burnt. The coffee, however, left much to be desired.
The Location: The hotel is conveniently located just a 5-minute walk from Pollenca port, a beautiful area with nice, albeit pricey, restaurants. We also found a store nearby with more affordable, delicious cocktails and tapas (the mussels were excellent).
The Bad:
Maintenance Issues: Many things around the hotel were worn, damaged, or simply not clean. Half of the sunbeds were stained with dirt, and when an ice cream was spilled by the pool in the morning, it wasn't cleaned up until the evening. By 8 AM, 80% of the sunbeds were already reserved with towels. The elevator mirror was cracked and temporarily fixed with duct tape. Additionally, several tiles around the pool were either loose or cracked.
Beverage Quality: Drinks were served in plastic cups until the evening because there was only a pool bar available. The cocktails were disappointing, with none of them tasting as they should. The wine and cava were decent, and the beer was okay, but the overall drink experience was underwhelming.
Dining Area: The tables in the restaurant were too small for a family of four, making meals a bit cramped.
Pool and Safety Concerns: There was only one lifeguard for three pools, and they weren't stationed near the children's pools. While the kids' pools were sufficient for our 3 and 6-year-olds, they were in need of a fresh coat of paint.
Room Concerns: The family rooms were spacious, but the metal bed frames squeaked with every movement, making for a restless night. Although we reported this to the reception, no one came to fix it. We had to improvise by placing a few pillows under the mattress. Additionally, the sliding door between the two rooms couldn’t be locked, and the frosted glass on the toilet was open at the ceiling, compromising privacy. The poolside toilets were not cleaned during the day, which led to them becoming dirty.
The Entertainment: We attended one mini disco, which turned out to be a delightful evening. The animation team was fantastic, offering a variety of fun activities for the kids.
Conclusion:
If the issues mentioned above aren't deal-breakers for you, you’ll likely still have a good time. However, these critical notes are based on our experiences and comparisons to other hotels in the same price range and class.
matt coulson
This was our first time in the hotel, going all inclusive and taking the toddler abroad. While it wouldn't have been our choice prior to having the little one we were suitably impressed. The hotel wasn't too big, made us feel in a safe environment and before we knew it our toddler was making friends.
The staff here make the holiday, everything is centred around younger children and the bar, reception, waiting staff cannot do enough for you. The entertainment staff have boundless amounts of energy which they need to keep up with the children's disco every night!
The rooms exceeded our expectations and even included a fridge and microwave. They were cleaned and had towels changed everyday (not sure about bedding) and we had no problem sleeping in the comfortable beds. The only downside of the accommodation was the showers..... they were either freezing or burnt your bum.... but we lived with that.
The location of the hotel is amazing and in our basic room we had stunning mountain rooms. The resort centre is a steady 20 minute walk along the seafront with lovely bars and restaurants if you need to escape the hotel for a while.
In short we cannot wait to book for next year.
Laura Wood
We have just had an amazing week at this hotel and have zero complaints!
Entering the hotel we were checked in by friendly staff and as our room wasn't quite ready they stored our luggage in a locked room and gave us our all inclusive bands to go and take full advantage of the snack bar and drinks. In the reception area they're some toilets and downstairs is the gym, laundry and supermarket.
The rooms were clean and equipped with hand soap moisturiser and shower gel with towels which are changed daily. It had air-conditioning which you controlled yourself and a tv in the bedroom and living room space. It has a microwave and kettle with coffee sugar and tea bags, it has a small fridge with freezer compartment with a jug or water that you can refill around the hotel. We had a balcony accessible via the bedroom and the living space which faced the swimming pool and had a small washing rack to dry our clothes with table and chairs.
The pool was cold but once in it was fine. The pool was amazing for my children aged nearly 2,6 and 11. They had a separate pool for the crab slide, a shallow pool with the puffin slides and a walk in pool which was a little deeper I'm 5ft2 and could reach the floor on tip toes.
It has outdoor toilets located next to the park and the entrance to the spa. The spa has a deep pool, jacuzzi, jets, cold and warm pool, steam room, sauna and hot seats with drinks available. If you are wanting treatments book them quick as the appointments disappear quickly.
The entertainment bar served lots of different drinks you can scan the QR code on the table to look at the menu.
The entertainment team for the kids I don't think I have enough words to say how amazing they were! Face painting, glitter tattoos, colouring competitions, pumpkin carving ( halloween week), archery, football, air rifle target shooting, We are still singing the songs from mini disco! Activities throughout the day for both kids and adults, mini disco 8.30pm-9pm with coco the seahorse!!!! Then evening entertainment at 9.30pm. You could hear the entertainment on a night time but after having a fun filled day we were that exhausted it didn't bother us and the kids slept perfectly fine.
The food was pretty much the same for breakfast and dinner but evening meal was some same stuff with a little change we had Mexican, Asian, Indian, traditional majorcan and a spooktakular halloween theme! We thought the food was 10/10.
The walk along the seafront is about 5 min walk from the hotel with a little shop, Pizza place and ice cream palour.
We'll see you again next year!
Roby totty8
This place is fantastic, the staff are amazing one of the best I've ever experienced, the swimming facilities are ten out of ten , great for adults and kids. Only thing in which they can improve is the bed but nothing major. I can't wait to come back.
4.5
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