Dreams Sapphire Resort & Spa

Lindsay Gray

This was an incredible resort. My husband and I were blown away with the resort itself, the food and the staff. The food and drinks were incredible, we never went hungry or thirsty. Omar at the preferred pool was very kind and attentive. All the bartenders were incredible. They were very experienced and all very personable, it was incredible watching them work the bar so seamlessly. The spa was incredible, highly recommend getting a treatment. Overall our experience was amazing, I highly recommend this resort to anyone.

Justin Porter

The trip started with it being very disappointing. We booked the Dreams for our 20th Anniversary! Roughly a week before we arrived we received information from Sanchez, Gerardo Saying he could upgrade out rooms to Indigo for $1020 and this would take place of our other reservation. We asked him several times is this in place of and we will not pay any additional when we arrive. He confirmed that he could save us money by booking through him. We called back to confirm additional time and confirmed that this reservation we were not paying this on top of anything and we would owe nothing when we got there. Gerardo was not honest and looking to make money that day: When checking in we had to pay what we booked online plus the upgrade. Would mistake in not emailing it for confirmation. Really sad they supposedly could not contact him and management would do nothing to accommodate the situation. Main reason we would recommend another resort in the area. Our plan was to see if we would bring the entire family back to this resort and honestly we would not. Indigo upgrade provides an ocean view with spa ( not a spa and is a bathtub that did not work while in it) rooftop pool, breakfast restaurant, bar and restaurant that was very nice if it is not windy. The pool is actually heated and very enjoyable. The food is a lot better than the buffet. Restaurants were average quality of food and any meat was really bad. We do not come for the food, it when you are unable to cut the meat with a knife it is impossible to eat. All the chicken is really dry and beef is extremely tough. Almost every restaurant was 1-1:45min wait and could not eat till almost 8:30-9pm every night. The staff was really friendly at all the restaurants. It appears like they are really short staffed and usually empty tables at all times in restaurants. Three nights they did serve tacos in the lobby which was very nice. The buffet was really cold food and bad. The preferred pool was so cold it was almost impossible to get into the pool. The resort needs to get a handle on the animals. Around the pool they will steal your food and afraid of the people and if you get food from the outside but the birds will swoop and take it off your plate. We like to give an honest review so others know what to expect. The upgrade is worth the price, but the cost of the resort would not be worth the price. It would have been more disappointing if we did not upgrade.

Emily Day

We absolutely loved our stay. The friendly staff and great amenities were the best part. We made friends with two amazing bartenders - Carlos the king of the sports bar and Leo the king of the lobby bar! They were such nice people and provided excellent service! Always with a smile :) Our room was cleaned daily and beds were very comfortable. We enjoyed all of the restaurants and portions were filling. I loved the layout of this resort, all open air and lots of cute wildlife. We will definitely be recommending this resort to family & friends

Ricky Batista

This resort is absolutely amazing. The best part of everything is that you do not have people hounding you to sign up for timeshares or anything else that will make you flush your money down the toilet. The friendliest staff i have ever encountered. If you go to the buffet make sure you sit in Francisco’s and Alberto’s area, these guys are not just hilarious they also provide excellent service. Make sure you tip your servers. Even though it’s all inclusive the servers are absolutely amazing.

Ellen Herman

We love this resort. It was our first time here after becoming a Hyatt property. We stayed in the brand new Indigo building and it was worth every penny! Indigo has an adult only heated pool, private bar, sushi bar and private restaurant. The only downfall was we could never get into the specialty restaurants. We were never available to go right when they opened, and then it was over an hour wait to get in from there. However, the buffet is pretty decent for a resort and even had many "make to order" stations. One night they did a beautiful Mexican buffet in the common areas, which was really good!