Oasis Tulum Lite

André Datti

I had a blend of positive and negative experiences at this hotel, but overall, I’d still recommend it. Here’s a breakdown: Reception: This was one of the weaker points of my stay. I arrived at 2:00 pm, as my reservation indicated that check-in would be available, but the staff informed me it was actually at 3:00 pm and that they’d "try to prepare a room early." Although they did find one before 3:00, it wasn’t what I’d booked—we received a double bed instead of the king bed we’d reserved. The reception also felt more like a tourist agency, with staff continuously suggesting room upgrades. Another odd issue was that, despite having prepaid three days in advance, they couldn’t confirm payment in their system, and I had to forward several emails as proof of payment before they accepted it. After about 30 minutes, we finally went to our room. Room: The room itself was spacious and comfortable, though the humidity had clearly taken a toll on the interior, with a slightly worn feel. The air conditioning was effective and kept the room cool, but the bathroom was disappointing. The toilet area had a glass door, which offered no privacy, and the drains emitted a strong sewage smell that lingered. This seemed to be a known issue, as the staff didn’t appear concerned about it. Hotel Grounds: The hotel’s main areas, such as the reception and restaurant, were beautifully designed and well-kept. However, the room buildings showed noticeable signs of humidity damage, with worn paint and other signs of wear. The door to our room, for example, was swollen and extremely difficult to open and close because of the humidity. Restaurants: Dining here was enjoyable. The restaurants I tried offered delicious meals, and the service was attentive and efficient. I didn’t experience any issues with food quality or waiting times. Bars: The bars were also excellent, with a wide variety of cocktails and always-cold beer. They only served Dos XX lager, which was refreshing, but guests preferring a more full-bodied beer might find the options limited. I would have appreciated some snack options or a dedicated snack bar near the beach, as currently, they only offer drinks by the beach. Pools: I didn’t spend much time at the pools, preferring the beach, but they looked inviting and well-maintained. Beach: This was the highlight of my stay. It’s a gorgeous beach, though rocky in areas with coral. For those not interested in snorkeling, this might be a bit of a downside, as the rocks can make entering the water challenging and potentially uncomfortable. However, there are small rock-free zones, which are popular with families and older guests. I personally loved it, as I went primarily for the snorkeling—the clear water and marine life were fantastic. Enjoying the beach from the sand was also a relaxing experience, and it never felt crowded, with no vendors to interrupt the peace (likely due to my stay being in October, the off-season).

Aurora Tops

Amazing location, couldn’t wish for better white sandy beach which was very clean and beautiful. Loads of colourful fishes close to the shore , even you can spot stingrays on some occasions. Food was fresh and delicious, grilled whole fish and sea food was my favourite. Good pools but the pool floors needs repainting . Great staff , everyone was trying really hard . The room floor need bleaching because it’s not clean properly it will get brand new life after proper attention. AC was great , beautiful evening shows and great little game room and for kids . I didn’t like the room seems filthy but I would come back just to enjoy this beach again . Very fair price . Thank you

Morgan Collins

My husband and I loved this resort! It is very family friendly, the staff is so sweet and helpful, and the beach was beautiful! It was not overly populated, so it was very relaxing. They helped us plan all of our excursions which was so helpful. The food was amazing! Highly recommended staying at this resort!

Myrna Villanueva

The ocean was beautiful! They have an infinity pool overseeing the beach. Food is great! Drinks are good. There was almost no queuing for us, except for dinner. There's no night options (everything was closed after 11 PM except for the cafeteria). Great for families and great value for the price. I will come back.

Johana Degler

If I could give 0 starts to the service would be me being nice. Horrible staff, I’ve been calling asking for a refund and I keep getting the runaround. I checked in Friday and I was gone by Friday night. They claim I was never there and they keep questioning me like I am crazy about being there. Even though I spoke to Joana who claimed to be the manager and have video proof of speaking to her about getting my full refund. I keep calling and they claim they have no Joana that works there and my reservation is nowhere to be found. A group of friends and I went there to celebrate a bachelorette party and came to find out we were at a retirement home. Pool closes at 8 and the adult pool at 6. The only bar that was supposed to be open until 10 was done by 8. Nobody was serving and nobody was around the bar, so much for paying for all inclusive. They had the mini bar closed we had to wait for over 40 mins for them to come and unlock it. The restaurant we chose to eat was good food but the service was trash. The waitress was extremely rude. Got attacked by raccoons that like to hang around the pool. Showers were like a swimming pool, took forever for water to go down. I wouldn’t recommend staying here.