Allegro Playacar

Eric Best

The First Club rooms leave a lot to be desired. Not nearly as nice as we had been promised/ told. The rooms smelled musty, the water pressure was very low and the bed was very, very hard. Not comfortable at all. The food is ok. The Italian reservation restaurant was great. The Mexican reservation restaurant was good. All the buffet food that was supposed to be hot, wasn’t. The food that was supposed to be cool, wasn’t. The Buffet food was basically ambient temperature. The drinks in the first club were great. The hospitality in the first club was great. The beach is beautiful and the weather was perfect. The arrival and departure were a disaster. We had prearranged transportation to and from the airport through the resort. We waited nearly an hour for the shuttle to pick us up for transport to the resort. The departure shuttle was over 15 minutes late and we were forced to rent a taxi to get to the airport. Of course, there are no names or other contact information available for us to follow up so we’re stuck paying an extra $175 to get to the airport. All in all, I simply cannot recommend this resort. The negative experiences outweigh the positive.

morgan davis

We just returned from our second stay at Allegro Playacar. The resort is small, easy to navigate and, during our winter stays, never felt crowded. The grounds are well maintained, the pools are clean and the beach is awesome! Now the rooms…. They are kept clean, but they are a bit worn. Between us and other friends/family that traveled with this time we had four rooms. Two rooms complained of no hot water. Ours did work well. We had them replace our shower head because it merely trickled water. Out bathroom doorknob was also broken which resulted in a fun “locked in the bathroom screaming out the little window for help until a maid came to my rescue” vacation story.😅 and the toilet did not flush at all. These items were reported and fixed the same day. We had three people staying in our room and multiple days were only left stocked with two bath towels and short on water bottles. Finally, they do not provide a single wash cloth… To clarify, if requested, they are quick to accommodate. (But nobody wants to be the “complainer “) A couple other notes on rooms. They do not cool very well when it’s really hot outside. Especially the upper levels. The units are working, the buildings are just not insulated and have grass roofs. All that being said, our biggest shout out is to the incredible service staff at this resort. Regardless of any complications that you have in your travels or accommodations, They will put a smile on your face. If they don’t, it’s because you’re a bad person and should get therapy! 😆 A few names that became close to us over the week: Humberto, Ricardo, Luis, Jhonny, Ana. So many countless others that really go above and beyond to be perfect hosts in whatever their position. They are truly what makes this resort shine! Thank you so much! Morgan, Robin & Kayley from Minnesota

Steve Gibson

Just ending our holiday at this resort. Yes the food is a bit repetitive, but you will never go hungry. Met some great people on our stay. The one thing that stood out for me was the manners and attitudes of all the workers. Always happy and go that extra mile. The wild life is absolutely phenomenal. Also the ground workers work so hard.. A big thank you to all at Allegro Playacar..

Kayley Kolbo

I really enjoy the entertainment team! All of the activities are so fun! All the employees at the resort are amazing - I make great relationships with them. It is hard to say bye.

J Gibson

Staff in the bars and restaurants were excellent. Poolside games were quite good, when there was one. Food was ok. Would have been nice to have more different themes to make it more interesting. Room was disappointing because the shower was cold the first day with no power. When they fixed the temperature there was still no power. Would have been better standing in the rain. Roof leaked when it rained. I asked someone to come out and dry the floor but no one came out. Housekeeping kept taking dirty towels and not giving us the same number of clean towels back. The bed was comfortable and the TV worked. Requested things from reception on a number of occasions and nothing was done. On the plus side it was a beautiful location and kept very clean and tidy. If it wasn't for the staff and location it would have been a worse review.