Allegro Playacar

Sam Nguyen

The service and location are luxurious as the people are very nice. The food was great and the employees were very friendly and welcoming. However, our room had some problems like things that not working. For example, the safe lock didn’t work, the phone line is non-functional, there was no shampoo dispenser, and the outlets don’t work properly.

Eric Best

The First Club rooms leave a lot to be desired. Not nearly as nice as we had been promised/ told. The rooms smelled musty, the water pressure was very low and the bed was very, very hard. Not comfortable at all. The food is ok. The Italian reservation restaurant was great. The Mexican reservation restaurant was good. All the buffet food that was supposed to be hot, wasn’t. The food that was supposed to be cool, wasn’t. The Buffet food was basically ambient temperature. The drinks in the first club were great. The hospitality in the first club was great. The beach is beautiful and the weather was perfect. The arrival and departure were a disaster. We had prearranged transportation to and from the airport through the resort. We waited nearly an hour for the shuttle to pick us up for transport to the resort. The departure shuttle was over 15 minutes late and we were forced to rent a taxi to get to the airport. Of course, there are no names or other contact information available for us to follow up so we’re stuck paying an extra $175 to get to the airport. All in all, I simply cannot recommend this resort. The negative experiences outweigh the positive.

morgan davis

We just returned from our second stay at Allegro Playacar. The resort is small, easy to navigate and, during our winter stays, never felt crowded. The grounds are well maintained, the pools are clean and the beach is awesome! Now the rooms…. They are kept clean, but they are a bit worn. Between us and other friends/family that traveled with this time we had four rooms. Two rooms complained of no hot water. Ours did work well. We had them replace our shower head because it merely trickled water. Out bathroom doorknob was also broken which resulted in a fun “locked in the bathroom screaming out the little window for help until a maid came to my rescue” vacation story.😅 and the toilet did not flush at all. These items were reported and fixed the same day. We had three people staying in our room and multiple days were only left stocked with two bath towels and short on water bottles. Finally, they do not provide a single wash cloth… To clarify, if requested, they are quick to accommodate. (But nobody wants to be the “complainer “) A couple other notes on rooms. They do not cool very well when it’s really hot outside. Especially the upper levels. The units are working, the buildings are just not insulated and have grass roofs. All that being said, our biggest shout out is to the incredible service staff at this resort. Regardless of any complications that you have in your travels or accommodations, They will put a smile on your face. If they don’t, it’s because you’re a bad person and should get therapy! 😆 A few names that became close to us over the week: Humberto, Ricardo, Luis, Jhonny, Ana. So many countless others that really go above and beyond to be perfect hosts in whatever their position. They are truly what makes this resort shine! Thank you so much! Morgan, Robin & Kayley from Minnesota

Michael Szewczyk

Fantastic service, great food - especially the Mexican a la carte, and a wonderful beach (especially compared to neighbouring resorts). Rooms were clean, in need of a reno but that is planned for 2025 or 2026. Beds were comfortable, towels were soft to the touch.

MARIA JEWEL PATTERSON

Coming here, I already mentally prepared my mind to the lowest expectation based on the money I paid during the December holiday high season. I even booked the cheapest room. Surprisingly, my husband and I fell in love with this place!!! We might even make this our holiday home base. Knowing what we are getting into, I bought my own sun shelter tent (life saver for sure since their loungers are a mile away from the beach- they do have the best beach in the area though). The wait staff kept giving us drinks inside our tent!!! That alone made our stay super duper awesome!!! Uber Eats is super efficient and fast!!! We ordered several Uber Eats and picnic right on the beach in our cozy little tent (food sucks and there's line to get in the buffet). As for the room, it's comfortable. I do love the hammock!!!! We didn't have any issue with the AC. I also know they don't have hot water for the shower- and yes that is accurate for us too. There are stains in the curtain. We didn't really spend a lot of time in the bedroom since we basically camped out by the beach all day! We also biked the area- there's a shopping mall a few walk down the street who rents bikes. I love this resort due to the value and beach!!! If you're planning to spend a lot time in the bedroom, you will not like this place. If you're a foodie and expect to have gourmet meal- try other high end resorts instead. For reference, we got room 3414!!! Thanks to my Filipino staff who checked us in- you're awesome!!! See you again soon.