Grand Oasis Palm

Zeeshan Mathew

Excellent service all over the resort at Grand oasis palm and sens. I don't know why people write negative reviews. People here so friendly and loving happy to help and make your vacation memorable..we are having so much fun with our family at our anniversary..food, activities, pool, beach, everything amazing. Staff here so many names amazing..will recommend to our family and friends to come and have fun at this beautiful resort

Rose Fake

Wow. Where to begin. Please read because I don’t want a family to endure what my family went through. We went on a family vacation (9 total) and stayed at the Grand Palm. From the second we walked in (no joke) we had a bad feeling about it. When we walked in the main lobby the roof was leaking and about to cave in. I got soaked waiting for check in. We had to wait approx 2 hours for check in because no one was working (we arrived on a Saturday). While we were waiting we were approached by a staff member. He was harassing us to sit through a time share and we said no thank you. That entire week whenever he would see me he wouldn’t stop. There was one day that he cornered us and screamed at us! Once we finally checked in the hotel room was absolutely disgusting. There was black mold all in the shower. The phone had what looked like food on it. The floors were dirty, and it smelled horrible. My daughter went to use the rest room and the toilet got clogged. I called the front desk and they said someone would come up right away, we went to the beach and came back…toilet still clogged. Called again. Same response. It took me screaming like a crazy person to the front desk to get someone to unclog our toilet. The remainder of our vacation it clogged everytime we would flush. We got clean towels one time out of our week stay. We asked and asked. No one came. Went to the front desk and demanded clean towels. She said she had to talk to her manager? The service was as worst as it comes. They looked miserable and were just flat out rude. When we would ask for a drink it was like we were an inconvenience. It got to the point where I would wave 20”s in the air just for a drink. The food….lol. We couldn’t even get into a restaurant at the resort! We had to eat the buffet food which was DISGUSTING! It finally got to the point where we all went to ask to speak to a manager. We vented and he gave us VIP service on the beach for a day. Well that was fine and all except we got no service! A bed on the beach and that’s it. The pool and beach were nice. We really couldn’t enjoy it though because it was so packed and again, no service. The pool bar was closed for about 4 days. I could go on and on but I think this is enough. Please do yourself a favor and stay away from this horrible resort.

Antonio Mendieta

Main pool lacked chairs or lounge chairs, people were seating on the pool's rim. Secondary pool, next door,was better. Food was decent and plantiful, drinks were good. Room was nice, very clean, bed was comfortable. Room was a little dated. Service was excellent and the hotel was very clean, some stairs had some debris but is understandable with many people taking the stairs as elevators were a bit too slow.

Sheena E.

I very recently stayed at the Grand Oasis Palm Hotel in Mexico, and it was an incredibly disappointing experience. The staff was consistently rude and unhelpful, showing a complete disregard for their own policies. Despite the hotel’s promises, fresh towels were not provided on a daily basis, which is unacceptable for a supposedly reputable establishment. We were charged an extra $800 at check-in due to being a group of four in the room instead of two. To make matters worse, the room we were given had a malodorous smell. After complaining, we had to pay an additional $500 to be moved to the adults-only floor of the hotel, The Sens Hotel. The rooms were dirty and poorly maintained. We had to switch rooms just to find one that could accommodate everyone, which was a huge inconvenience. The lack of cleanliness and the overall condition of the rooms were far below standard. The pool areas were also dirty, and the hotel cabana pillows had obvious makeup stains. After repeatedly asking for washcloths, we were finally given some, only to find they had makeup stains on them. It shouldn’t need to be said that if a towel is stained after washing, it shouldn’t be reused with other guests. The food was not good, adding to the overall disappointment of our stay. The only positive aspect of the hotel was Manuel and the staff at Miramar restaurant, who provided excellent service. I cannot recommend this chain of hotels to anyone. The Grand Oasis Palm Hotel failed to meet even the most basic expectations, and I will definitely be avoiding this chain in the future. Save your money and stay elsewhere.

Anisha Lad

We had an awful experience here. The atrium was very grand as you enter however the rooms were completely different. They were very old and we had many issues. There was mould on the ceiling, the TV was fuzzy. The maintenance of the room was awful, lots of cracks and bad plastering. We had a shower curtain which was not practical and made the room wet. It was very dark in the shower. We had no shower head so the water didn't come out well and was difficult to wash ourselves. The taps were stiff. We complained on the very first day about our shower and nothing was done. We reminded the receptionist who was very rude to us when we complained about why it had not been sorted. It took three days for them to fix the shower and even then they never put a shower head on, and remained that way throughout the whole of our stay. They provide shampoo and body wash. The bed was big and the room was spacious. We had a good view of the swimming pool. They have two swimming pools, both very overcrowded and not many decking chairs available, even on the beach. We had to sit on our towels as there were no sun beds available! The beach is small. The breakfast is pretty much the same everyday which we got bored with after a few days. There is always a big queue for meal times, they should have more seating available to accommodate all the guests. We ended up waiting an hour some days just to eat!!! The buffet is ok, it gets repetitive after a while. We were close to a port where we took a ferry to the isle mejures. I recommend doing this as the island is beautiful and the beach is far better than the resort. We also had a skylift near the hotel where you can see the view of the hotel and beach. I also recommend doing this. The specialty restaurants were ok but there isn't much choice and they were very expensive. We tried the Japanese and mexican fusion restaurant and it was awful! The waiters don't know anything about allergies or intolerances. The food was horrible and the waiter didn't explain the concept of the menu very well. The dishes were small and we were left feeling hungry so ended up eating at the buffet afterwards and felt like we had wasted our money on what was supposed to be a specialty restaurant. Then we tried the fancy restaurant which we paid a lot of money for. It was pretty decent and the theatrics were good. The waiter overdid the liquid nitrogen on the dessert so the cake was rock hard and inedible as it was frozen. I would not recommend this resort at all. It was expensive and not enjoyable. The staff are not nice and the food was mediocre. The resort is too small for the number of guests and it seriously needs to update the rooms as they were old and falling apart.