Occidental Costa Cancun

Heather Broom

This all inclusive resort was amazing! Lots of amazing and friendly staff members in restaurants! Pepe, Cesar, and Emmanuel made our restaurant experience so fun! Grace and Laura on the entertainment team were so fun and energetic! My family loved water aerobics, such a fun way to workout while on vacation! The facility itself was very clean, and the food was great. I will definitely be coming back here when I come back to Cancun!

Traci V

We enjoyed our stay at the hotel very much. Buffet was great with lots of options for all diets. Rooms were very clean and roomy. Friendly staff throughout the hotel.(pool, bar, spa, restaurants) The 24 hour snack area came in handy in between meals. Only issues we had was a clogged toilet for 2 days, which maintenance came to fix and the limited pool chairs. You couldn’t really tell which were taken because towels were left on them from the night before. One day we didn’t have a place to sit and lay out around the pool. Shoutout to Laura during water aerobics! We really enjoyed the class.

Channing Smith

Absolutely loved my experience at this resort! The food was great all day long we LOVED our bartender Christiano. Grecia with the entertainment activities was so nice always spoke to us and made us feel welcome to join in on dancing and playing games. Rooms cleaned frequently, water always restocked. The excursions are super easy to book with many options and transportation to and from the hotel. Would 100% recommend this place don’t listen to the other reviews.

Alex Grow

I was a fan of pretty much everything about this hotel. The buffet was the best place to eat. My wife and I weren’t huge fans of the 2 restaurants but the buffet was always perfect. Enjoyed the pool and ocean so much. A few people in the reviews had me nervous about the ocean saying it was too close to the boats but it was perfect. The water was so clear everyday and the perfect temperature for cooling off after sunbathing. My only complaint I have is that the room we had was hot. The thermostat couldn’t be turned down far enough for my liking but that’s the only complaint I have. Edit! Only other thing I didn’t like is when the vendors would set up around the pool. They were very aggressive about trying to sell you the stuff they had.

Rathy Siva

We just returned from the beautiful and amazing resort Costa Occidental at Cancun. 3 of us from markham Ontario Canada stayed there for a week. It was an amazing week 🙌 We brought back lots of memories. All the staff were wonderful, kind, and the food was amazing 👏 The beach area was clean all the time. We spent more time at the beach than the pool. We loved the food from the Italian and Mexican restaurants and we enjoyed the buffet too. Emmanuelle, Pepe, and Venilly were very friendly with us! One day the oatmeal we got wasn't warm. As soon as we told them they apologized and brought out a warm one. They were so wonderful. They took care of us well. We enjoyed the morning stretching class and zoomba dancing. Rooms were okay - only one of our room's cupboard drawers was not working. We didn't use it. And the stand light switch was not working. Otherwise, everything was great 👍 It's a beautiful resort and we have definitely planned to come back.Thank you, everyone 😀 The vacation was great and the service was excellent!