Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

Krissy M

This resort is a catfish and not even close to a 4 star hotel. The pictures that they post are incredibly misleading. The beach was completely covered in a wall of seaweed, rocks and was not swimable. The wall of seaweed caused the whole resort and pool to smell like sewage. The food was really rough. Breakfast was the only tolerable meal. Luckily we were close to 5th avenue and could go there for meals instead, but that ruins the point of all inclusive. The pool pizza is good but a terrible easy bake oven version for room service??? We chose a hotel further away from Cancun to get away from the that vibe but all of the guests were still carnies acting like they were at a Vegas pool party. The hotel LOOKS nice and regal from afar but is old, falling apart and incredibly deceptive. They’ll try relentlessly to sell you on a timeshare before you’ve even had a chance to go to your room. The lady in the gift shop at the resort tried to scam us and made a huge stink when we tried to get a replacement for the defective product we were sold the day before. She made this so much more of a headache than it needed to be. She asked why I didn’t come back the same day and I told her I was at the hospital (even showed her my discharge paperwork) but she continued to be heartless and rude. They say you can’t reserve pool seats yet by 8am every single seat is reserved but no one actually there. The only way to get a chair is to rent a cabana every day. The only two positives. Service was fine - the staff, particularly waiters, try very hard and are decent. But the food sucks. Second positive is the location - solely that it is close to 5th avenue. If you want to be able to actually enjoy the ocean, look elsewhere. Don't book here unless you want a cheap, no frills vacation. If you like the vibe of a trashy carnival cruise mixed with a retirement home, this is your spot! If I could do it over again, I would’ve gone to an actual 4 star hotel and spent the extra money.

Ramanda Dace

I really enjoyed my stay here. It’s a nice resort in a great location. The staff were accommodating and friendly, and the food was plentiful and served quickly. I especially loved the yoga class and the spa – both were incredibly relaxing. The Mexican restaurant was my favorite spot to eat, and I also really enjoyed the cabana and pool area. Overall, a great experience. I’ll definitely be coming back!

Kaley Rhodes

My husband and I along with another couple stayed the first week in March. This was seriously the best vacation we've had so far! We stayed at the Hilton last year and the Wyndham felt more lively and worth the money spent. The food was amazing and service was even better. We enjoyed the buffet at breakfast but not as much for dinner. The restaurants were all amazing. The sushi place was really good as well as pizza at the pool. The coffee shop was a plus every morning. Our balcony room was clean and spacious although I missed having a tub to soak in. Hot water was never an issue. The foam pool party was the highlight of our stay. We rented a cabana 2 days and they came with a bottle of premium alcohol. A short 5 minute walk down the beach for a nicer beach experience. The resort closes down early but the 5th avenue nightlife is right outside. The ferry to Cozumel, a lot of shopping, bars and even Walmart is all within a 20 minute walk. We recommend taking the ferry to Cozumel to go snorkeling. We're already planning our trip back.

Chantelle Burton

5 Stars – A Truly Unforgettable Experience! Our stay at Wyndham Alltra was nothing short of amazing! From the moment we arrived, the staff made us feel so welcomed and cared for—it honestly felt like home. Everyone we came in contact with was attentive, kind, and made a genuine effort to ensure our experience was memorable. A special shout out to Jesus, Jose (the yoga instructor), and Pablo—you three truly stood out with your incredible energy, professionalism, and warmth. You helped make our vacation something we’ll never forget. Jesus literally found me in a pool full of foam and people just to let me know my food I ordered was on my cabana ! Like where have you ever gone that someone goes THAT extra mile for you? The food? Absolutely delicious. Every meal was fresh, flavorful, and beautifully presented. Whether it was a sit-down dinner or a quick bite by the pool, we were constantly impressed. The pool and activities were always a blast—so much to do every day! Whether you're looking to relax or get involved, there’s something for everyone. I’ll be recommending Wyndham Alltra to anyone planning a trip to Mexico. We’re already planning to book again (and again). Thank you for the memories!

Chris Wilson

We stayed in several all-inclusive resorts in this region and I put this one in the middle of the pack. Pros The location for walking in the downtown Playa del Carmen area is excellent. The staff are very attentive, friendly and professional. The cleaning services are impeccable. Our room was always incredibly clean and our housekeeper was top-notch. Cons We traveled and booked two separate rooms for two couples. We'd hope to stay at least near each other but there was no effort made to even inquire which part of the resort we'd like to be in or if we'd like to be close. It also felt like if you did not pay for upgraded rooms you got pretty unfavorable locations. It would have been great if they'd ask What you prefer in your room location or at least gave you options from what was available. Our room was close to the lobby and pool which meant that we had a lot of noise from drunk people partying all night. It was also right next to the busy street so there was a lot of outdoor noise as well. The other couple that traveled with us was placed in a room right next to the elevator. We would have preferred to be in rooms further from the noise in a quieter spot. Many of the restaurants require reservations. This is not clearly called out in the app or in the property details when you're booking. We were notified after we checked in How many of the restaurants required reservations. You have to go to a desk or call the desk to make reservations and that desk is only staffed during select hours. This was difficult for us because we were doing a lot of scuba diving on this trip and had to leave early mornings and came back in the evening which meant it was difficult for us to get reservations with the desk. It would be nice to be able to make reservations through the app or other methods. Overall the food quality was good and on par with many of the other four-star all inclusives we've stayed in. The bars are horribly understaffed. We did a private cabana by the pool several days and oftentimes still had to get our own drinks. The staff and bartenders work incredibly hard and do their best but they're simply not enough of them given the number of people at the pool and bars. It was not uncommon to stand at a bar for over a half hour to get a drink and the pool bar generally only had one bartender. There is very little beach at this resort. There is only one primary pool and a small secondary pool up on the roof and then a small section of beach at one end of the property. Many of the other resorts we've stayed at have more pools giving you a choice to be in the middle of all the noise and party or go someplace a little quieter. The small section of beach they have is nice but it is much smaller unless usable (rocky and few chairs/loungers available) than many of the other resorts we've stayed at.