Overview
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-styl...
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style entertainment at the onsite casino, you can experience something new every step of the way. Relax in comfortable accommodation, delight in choosing from a tantalising array of restaurants, or get in the swing at the nearby 9-hole golf course. A world of wonders awaits your arrival at the magnificent Grand Oasis Cancun.
How far is the nearest beach?
Grand Oasis Cancun is located next to the beach.
Distance from resort centre
There are a range of shops, bars and restaurants close to Grand Oasis Cancun.
Distance from the airport
Cancun International Airport is approximately 16km away from Grand Oasis Cancun.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
Facilities
- Swimming pools
- Restaurants
- Bars
- Beach clubs
- Adults-only zones (including restaurants, bars, beach clubs and a 24-hour casino)
- Gym
- Spa (adults-only)
- Kids club
- Tennis and multipurpose court
- Beach and pool volleyball
- Beach soccer
- Tightrope
- Archery
- Yoga
- Pilates
- Zumba
- Aqua aerobics
- Pool contests
- Mega Jenga
- Live DJ sessions
- Evening entertainment (including live music, themed parties, and live shows in the Atrium and Oasis Arena)
- Adults-only entertainment
- Beauty parlour (adults-only, local charge)
- Boutique (local charge)
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
Grand Oasis Cancun is an all-inclusive resort. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
3.6
Google reviews (18547)
Chandresh Varsani
The hotel is not what has been advertised on the site. We got to the hotel after a long flight ready to enjoy our holiday. When we arrived everything was great, got to check in nice and quick. From there it all went downhill, we had to find our room in this huge hotel without being shown how to get there, we eventually found our room and upon entering there was no storage space, the light was very poor and to top this off we had to pay $100 to use the safe. There was a smell in the room. The bath was leaking, and the same with the tap.
The food area was good with a variety of food options, for us we found a really nice waiter in the hotel food area who was always happy to help and also the chef who made us fresh pasta and pizza as we had vegetarians in our party. The pool was great, but there was little cleaning around the pool beds, the was cigarettes around the bed area floor was dirty. When it rained the rain was coming through the patio door and in the morning this was a hazard as we could have slipped on the floor. The AC did not work only one temperature. Entertainment in the evening was OK but there was no seating for us to sit apart from the sun beds which was not comfortable to sit down to enjoy the music. We eventually decided to complain and upgrade our room and the supervisor was one of few people that helped. We went to see the room in the pyramid which was great and decided to pay extra for this as we wanted to enjoy our last few days at the hotel. When we tried to get our free transfer from the hotel they would not help at all and we kept getting passed around from person to another, in the end we ended up booking our own transfer.
Overall experience if your looking for a nice room stay at the pyramid and not the grand as what they advertise is not correct.
William David Argueta
Review based on the BASIC all inclusive package. I was part of a group of 20 celebrating a birthday.
Don’t waste your Cancun trip on this garbage resort.
This is a neglected and overall weird resort all around that has zero nightlife and no taste in quality whatsoever. The owner(s) clearly don’t care about this place.
Pros
-The Latin experience show:
this show was actually quite impressive and left my family and I very much impressed with it.
Cons
-Negligence
The lack of attention to detail here can be seen all around. Tile in the pools are missing and can be broken off easily. Our toilet wouldn’t flush properly and the front service did nothing to repair it. Doves and wild birds were literally eating inside food stations that were unattended. Roaches were found in the elevator, bedrooms and walkways.
-Customer Service
Some folks working here were doing their job to the best of their ability and I respect that but the managers here clearly don’t care about quality service and are completely unreasonable. Many employees didn’t know operating hours or similar details of establishments here in the resort which left many guests including myself confused and frustrated. “All inclusive” means bad attitude is served with your meal too, even with a tip.
-Check in desk
The check in experience was absolutely garbage. The employees made guests feel like worthless. I filed a formal complaint in my name (#31378). I await your response. You need your passport on hand if you want to exchange currency (weird and unusual).
-Food
Not good in quality. Two restaurants available with the all inclusive basic package; one buffet and one more.
-NIGHTLIFE
This one really frustrated me. They have a nightclub here that is open for only ONE HOUR. What is the point of even opening it? Don’t open it then! We come to a resort to have fun and most importantly, stay here! Absolutely dumb. Everyone who went to the nightclub and got kicked out 40 minutes later had no idea what to do and all we would talk about is how terrible this place was.
Overall, I would not recommend using this place as your host for a Cancun trip.
Marisol C
Stood here last week with my family. Honestly, I never judge a place on their reviews but unfortunately, I had to leave a feedback for the rest of us. This was the most terrible All inclusive resort I have ever seen. Upon checking in with my whole family, everyone’s room was ready but mine No problem I waited an hour to get my room. The night I received my room it happened to rain at night. My room was flooded by morning I tried calling the lobby no answer. I tried calling Rooom service multiple times no answer. Giving them the benefit of doubt,I let it go the first night the second night my room was soaked again. We took the towels to clean up the water when we came across the maintenance manager she got upset and told us how towels do not belong on the floor and never sent anyone for cleanup. The following night we found a water bug in our room no problem. We killed the bug place it at the front of the door for maintenance to pick up. Next day no one had the decency to it clean up. Also please watch your food I found hair. Management was rude and dismissive as I spoke to Guadalupe Gomez, who stated he was the manager who never accommodated me nor showed any consideration for the difficulties of my stay. I’ll leave the feedback for the managers and for the maintenance staff to do better so that when they have other people come visit their resort, they get the experience that they need and not the experience I received. Please see attached photos supporting my review. I highly suggest if you want a reasonable vacation this place is not it.
Heather Curtis
If I could give this resort 0 stars, I would. I have been to Mexico many times, and I would NEVER recommend this resort to anyone looking for a nice getaway.
Upon arrival, our AC was completely nonoperational. Our mini fridge was also broken. First night taking a shower, the entire shower head broke off the wall and the tub didn't drain. Maintenance visited our room 4 times the first 2 days and the only thing they fixed properly was the shower. The AC continued to be a problem and the fridge was never fixed.
The food was almost inedible. The buffets were a mess, the food was sloppy, and the waiting staff was slow and had to be tracked down for water, coffee, cleaning off the table, etc. I barely ate the entire week because the food was so poor.
Pools were so dirty and chairs were broken. I did not see anyone cleaning or maintaining any of the pools during the day. There was also no pool side service - only 1 bartender per bar so getting a drink took forever.
Lastly, our room flooded both inside and outside the room. When it rained (which it did a lot) the elevators in our building were leaking as if there were no roof at all. The floors in every building were slippery and they had towels down everywhere like an old prison. Concierge did not help with anything. All they wanted to do was try and sell you time-share. Staff was so rude. Any question you had was a burden - especially to non-Spanish speaking guests.
I never leave reviews, but this one had to be done. DO NOT visit this resorts. It is a complete and total waste of money.
Gianna Yowakim
My family and I went to this resort last week for vacation. We were all so excited because it was our first time in Mexico in an all-inclusive resort. We tried our best not to complain about anything because we thought that the employees there were all nice. On our second day there, the smell of the sewer out of all 4 rooms we had booked had been all over the room, we called room service and it took them a couple hours to come and fix our bathrooms for us. After they had "fixed" the sewer problem, the smell still had come out. We called them another time and this time it took them 3 days not only to fix our sewer problem, but to clean our rooms as well. The food at the resort was all inclusive but we had to wait outrageous lines to go in, it caused us food poisoning and stomach viruses. The very last day we were there, we went over to the check-out desk outside of our rooms and they took a picture of a dirty towel that had coffee spilled over it in our room. After we had explained to them that the coffee had spilled on the floor and there was no one around to clean it, they told us they do a "special wash" for towels that have coffee stains on them and charged us $32 for a towel, a regular towel doesn't even cost $10. I was already late for my flight and didn't want to spend anymore time arguing with them again so I paid them and left. This hotel is very rude, their service isn't 5 stars as they say and the staff there are completely unreasonable. I would not recommend this hotel to anyone trying to have a good time with their family. Too many problems and very rude people.
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