Overview
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-styl...
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style entertainment at the onsite casino, you can experience something new every step of the way. Relax in comfortable accommodation, delight in choosing from a tantalising array of restaurants, or get in the swing at the nearby 9-hole golf course. A world of wonders awaits your arrival at the magnificent Grand Oasis Cancun.
How far is the nearest beach?
Grand Oasis Cancun is located next to the beach.
Distance from resort centre
There are a range of shops, bars and restaurants close to Grand Oasis Cancun.
Distance from the airport
Cancun International Airport is approximately 16km away from Grand Oasis Cancun.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
Facilities
- Swimming pools
- Restaurants
- Bars
- Beach clubs
- Adults-only zones (including restaurants, bars, beach clubs and a 24-hour casino)
- Gym
- Spa (adults-only)
- Kids club
- Tennis and multipurpose court
- Beach and pool volleyball
- Beach soccer
- Tightrope
- Archery
- Yoga
- Pilates
- Zumba
- Aqua aerobics
- Pool contests
- Mega Jenga
- Live DJ sessions
- Evening entertainment (including live music, themed parties, and live shows in the Atrium and Oasis Arena)
- Adults-only entertainment
- Beauty parlour (adults-only, local charge)
- Boutique (local charge)
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
Grand Oasis Cancun is an all-inclusive resort. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
3.6
Google reviews (19046)
Jonathan Monti
We stayed here as a couple for a week. Changed rooms 3 times because of how dirty they were and because they were poorly maintained. (Dirty sheets, stained mattress, cockroach, broken toilets, broken fridge and curtains so dirty you don't want to touch them. The rooms online look 100 times better (cleaner) then what you actually get. Non welcoming staff and not helpful. Any question we asked, they always point you somewhere else and make you do everything yourself. The hotel grounds are very nice and well maintained and the beaches are beautiful. But unless you're up by 8am, you won't get a spot by the beach or pool because it's extremely over crowded. We upgraded our food package because the original blue bracelets get you access to terrible buffets and even worse food by the pool. Once we upgraded to the black "pyramid" bracelets the food was a lot better and service in the nicer restaurants was great. The infinity pools are also an extra charge to use with the rental of a cabana ,which we did for 2 days because we couldn't get a spot by the pool. We thought we got a good deal on a nice place, but there's a reason why there's so many terrible reviews.
Kristen N
I don't even know where to start..
First off...many of the tourists have been raised to be disrespectful. The amount of cutting you in line at events or buffet. They push you out of the way without even saying excuse me or pardon. Definitely a huge turn off from possibly even doing Mexico again
Now the resort...
Food was not the best. It's changed in a few years.
The pools are filthy
The bedrooms your lucky if they get cleaned. They are quick to say you put the do not disturb sign on (which we never even had one)
Patio door has come off the hinge many times.
Black bracelet...don't waste your money. Many complaints. You don't get that many additional Perks
Be up at 5am to get a chair by the pool. Which reminds me...there isn't any on the beach. You can't lay down there
Everything shuts down at midnight as well
I wanted to end my trip 3 days early but due to winter storm back home that forced me to stay.
I would suggest another resort.
Akia Alexander
I recently stayed at the Grand Oasis Cancun, and it was by far the worst all-inclusive resort I have ever visited. From the misleading room photos to the poor quality of food and lackluster service, this resort fell short in every aspect.
• Rooms: The rooms were nothing like the pictures. They were outdated, with stained patio curtains, cigarette-burned patio chairs, and a bathroom that desperately needed resurfacing. Our toilet ran nonstop from the moment we checked in.
• Housekeeping: Upon arrival at 3 PM, our room wasn’t cleaned. We had to request housekeeping via the app, which makes no sense. The following day, despite leaving the room from noon to 5 PM, it still wasn’t cleaned until I asked a staff member directly. Even then, I had to oversee the process to ensure the bathroom was properly cleaned. There was no running water used to clean tubs or sinks, just a quick wipe-down, which is concerning. Shower shoes are a must here.
• Food and Restaurants: The food was terrible across the resort. While there are several restaurants on the property, you often have to pay extra for better dining options. We found ourselves leaving the resort to find decent meals. The Bahia Steakhouse was the one redeeming experience, offering good food and service.
• Amenities and App: The resort app barely works, and cell service is poor, making it difficult to contact loved ones. Many restaurants require walking outside, which can be inconvenient.
This resort needs a significant upgrade. After speaking with other guests, it’s clear that I’m not alone in my dissatisfaction. I wouldn’t recommend this resort to anyone. Save your money and avoid the disappointment.
If I could give zero stars, I would.
S S
The all inclusive experience is not all inclusive at all. Since we arrived on Wednesday, we haven't been given a single bottle of water. Our fridge has two bottles of beer, and each morning we have gotten water from our concierge who we have asked twice to put water in our room, and we still haven't gotten it (it's Friday). The food is awful... no meal over a 4/10 rating and that's being generous. The room is so outdated and grimy. The staff is rude, and I would never recommend that anyone stay here. It's beautiful Cancun and I am looking forward to going back to my snowy home.
Navjeet Sanghera
1/5 Stars - A Nightmare Stay - Avoid This Place
This was one of the worst hotel experiences we’ve ever had, and we would strongly advise anyone thinking of staying here to reconsider. From the moment we arrived, the hotel was nothing like what was advertised online—except for the landscaping. The rooms and facilities were outdated, dirty, and unhygienic. The bathrooms were disgusting, with grime everywhere, and the room itself was far from clean. The sheets had dirt on them, and the patio was filthy.
The water faucet in the bathroom didn’t work properly either—the pressure was terrible, and we couldn’t even figure out how to get hot water. We left the room for a couple of hours, hoping to come back to a cleaned space, but when we returned, nothing had been touched. No housekeeping came, and when we tried to talk to them, they didn’t speak Spanish and just directed us to someone else. It was a complete mess. And to top it off, the hotel app was confusing, and no one seemed to know what was going on.
On top of everything, there’s some fine print that no one told us about: they expect you to book your transportation back to the airport within 48 or 72 hours of arrival. This was never mentioned to us when we checked in, and when we tried to ask the concierge, they didn’t inform us either. So, we had to pay out-of-pocket to get to the airport, which was incredibly frustrating and expensive.
When we tried to speak to a manager, we were met with more rudeness. Lana Anisimova, the customer service manager, was not only unhelpful but also incredibly rude and, frankly, racist in the way she spoke to us. She treated us as if we were beneath her and offered no solution to our issues, blaming us for not knowing about the transportation policy, even though no one had told us anything. It was beyond frustrating.
The only positive aspect of this hotel was the beach, which had beautiful blue water. But that’s it. Everything else, from the disgusting rooms to the terrible customer service, made for an awful experience. Save your money and go somewhere else. This hotel doesn’t even meet basic expectations.
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