Grand Oasis Cancun

Shae Lune

Staff – There were a few great staff members who definitely made the experience fun, but overall, most seemed pretty unhappy and unwilling to go the extra mile. For example, we had a mojito and wanted to switch drinks, but they wouldn’t even rinse the cup out for us. There were also many times when only one person was working the bar, which made the drink lines extremely long. Beach – The beach is really beautiful. More loungers would always be a bonus. They have a beach volleyball court, and the staff organize games with a ball and referee, which was a lot of fun. I also saw them set up a few other activities, and there is a daily schedule posted. Grounds – The resort is massive and honestly feels like a maze. We had a hard time finding our room, and every staff member we asked seemed to send us in a different direction. Many also weren’t able to speak English, which made it more confusing. A clearer, more detailed map of the resort would really help. Food – The buffet wasn’t bad, but it was pretty much the same options every day. The à la carte restaurants were nearly impossible to book. We managed to get into the steakhouse at the end of the trip, but everything else was fully booked. We also tried walking up to some restaurants and were told we needed a reservation, but when we checked with the concierge, they said those same restaurants were walk-in only. It was very inconsistent. Alcohol – The alcohol selection is very budget-friendly. Drinks are only available from 11 a.m. to 11 p.m. There were no espresso martinis or classic martini-style cocktails — mostly sugary drinks like mojitos, tequila sunrises, Bahama Mamas, Miami Vices, and piña coladas. Not every bar has a blender, and some only use it until 6 p.m. I do wish they had a nightclub. The entertainment seemed heavily catered toward South American guests, which is totally fine, but something to keep in mind if you’re looking for more American-style music. Overall – By the end of the trip, we figured out how to make the most of it. It’s definitely not terrible, but there are clear areas for improvement. If I found it at a very cheap price, I’d consider going again, but I probably wouldn’t pay more than $1,200 CAD.

Julie Gonzalez

I'm still in the hotel, the hotel itself is humongous, too expanded and too much of a labyrinth. In our room the tub is too high to get in, the shower head is difficult to set the temperature of the water because the glass door does not move at all and stays only on the side of the showerhead. There is not enough space to put up you clothes if staying for multiple days with 3 people in the room. Service wise, half of the staff was amazing the other half was very complicated to deal with.The food is not the best at one of the restaurants of the all inclusive. I couldn't say much on the other ones, because when we tried going they'd be closed. The Bahia steakhouse works with reservation and the experience there was amazing with our server Alexis. Alexis! Muchas Gracias por tu servicio. The rooms are not as cold as I'd like them, but as long as u take a cold shower at night u sleep comfortably.

Joan Clifford

AWFUL 😔😞 Terrible service! Gross 🤢 food! Spent a week there hungry every day! I will never go back! I wanted to add details about my trip. it was supposed to be quiet time for my husband and I. our shower never worked it was hot or it was cold the bathroom door didn't shut there was a leak in the bathroom that dripped we did call maintenance they fixed the drip and the bathroom door but the shower was always hot or cold never in between. we were there for an all-inclusive, there were a couple of restaurants we had to pay for to enjoy that weren't included. one was the ice cream shop gelato and me we were literally asked to leave because our arm wristband wasn't the right color, when we checked in we were told we could pay for it and we intended to pay for it but the girl in there rudely told us she was not going to serve us. completely humiliating and embarrassing. we went down to the concierge service and talked to Diego He did give us a different color wristband and told the ice cream shop girl to serve us. but the damage and the embarrassment was already done. we were also kicked out of a restaurant because my husband was wearing a tank top which was disgusting since there are women in there wearing bikinis with their boobs and butts hanging out. we participated in the pitch to buy into a vacation for there. truly glad we did not sign up. we basically did it so that we could go see the Mayan temple at a cheaper price. which to be honest it wasn't a cheaper price because when we got on the bus we had to pay another $40. each. I feel like it was all a scam to take as much money from us as possible. Don't get me wrong I was there to spend money and had money to spend but to be cheated and robbed was not part of my deal. on top of all the hardships inside the hotel ,restaurants and ice cream shops . The day we spent on the beach we watched and witnessed somebody drowned and die. Also not a good time.

Luis Hernandez

My experience at Grand Oasis Cancun was quite disappointing considering they market themselves as an “exclusive” resort. Visually, the hotel is beautiful and has some nice areas, but the service and customer attention leave a lot to be desired. During my stay, I suffered a fall in the bathroom due to the extremely slippery floor, injuring my ribs and experiencing pain and difficulty breathing afterward. The staff’s initial reaction felt very disorganized and lacking empathy; they seemed more concerned about documenting the scene than providing immediate support to the guest. We also experienced several additional issues: - Housekeeping occasionally failed to leave blankets or coffee in the room. - The internet connection has many problems and does not work properly in several areas of the resort. - Most beach lounge chairs are either paid or restricted/exclusive, which feels absurd for an “all inclusive” resort. - There was confusion and poor communication regarding charges and payments, including issues related to American Express and supposed environmental taxes. - At Dos Lunas Restaurant, one of the waiters provided very poor and unprofessional service. And although the hotel mentions environmental efforts and sargassum cleaning, the beach remained full of sargassum throughout most of our stay. Honestly, I expected much more for the price and for the “luxury” image they try to project. There are far more organized, modern hotels with significantly better customer service in Cancun. The positive side: the facilities are visually attractive and some employees genuinely try to help, but the overall experience was far below expectations.

Sharon Rose

It's beautiful outside. They have resident peacocks everywhere. Really pretty, captured probably like 50 photos. Also have a coy fish pond and the plants, trees and flowers around the courtyard made for tons of great photos as well. Couldn't find a ping pong table anywhere as was mentioned when I asked Google AI (lol). Could have been one in the Havana Sports bar, but I only walked in far enough to see a pool table. It's a pretty big place with welcoming red and black colors, but they only serve drinks, while having a bunch of sit down tables. They do have a tennis court, but unless you brought your own rackets and balls you have to pay. There's also two areas that have hammocks that are fun to relax in and they have these outside beds near some of the pool areas that are cozy, although if your nitpicky you might want to bring your own queen sized sheet to put on it. The picture with the bites I'm pretty sure are from a biting insect and it only happened on my first day before we spent time in our rooms. None of my kids were affected though, just me. Swimming- They have two winding swimming pools that seem to stretch almost the entire courtyard under bridges etc. However they are just swimming pools except for maybe one select area that has water like spurting out. The Oasis Palm would have probably been way better for my girls. No slides, diving boards, mushroom things or water coming out of the ground. Just water in a pool Restaurants- Despite what a lot of the reviews claim, the food overall is really not that bad. There were a few dishes that lacked something, but we liked most of them. The mac & cheese that has big elbow noodles and lines on them have a unique possibly acquired flavor. So I wouldn't necessarily view them as kid friendly. However, most of the bow tie pasta was excellent, in all flavors (alfredo, rose/pink sauce & marinara). The other dish that in our family at least we didn't like was the fish fillet that kind of just looked like a big lump of white and somehow I think my child described it pretty well when she said it kind of tastes like how you imagine an old person smells. Rooms- super far to get to, lots of exercise. For a standard double bedroom, for non-members, there is no dresser, just one nightstand with one drawer in the middle of the two beds, which contains one double outlet behind it. There is a third outlet however if you lift up the TV a little as long as you don't have a big wall block. Another thing, in all of the public restrooms around the resort there's a sign on the inside of the stall that says "please don't throw toilet paper into the toilet," but they don't say that in your room. So I've been a little uneasy on what we should do. The phone in your room never gets answered by anybody so don't bother trying, it'll either be busy or it'll ring forever. So just don't be lazy and walk down to the lobby and ask in person. The TV acts like it has all these streaming options, but when you try to press on any of them it says there's a network issue. It's been great though for my older daughter who is just finishing up Spanish three in middle school. The key cards seem to deactivate someone's bracelet like everyday, second morning it was my middle daughter, third day it was me and my older daughter. Can't wait to see what the fourth day brings, And my younger daughter was the only one that didn't get a key card. Room service did replace our fridge water everyday, made our beds and took our trash.