Grand Oasis Cancun

Ade Oshinowo

Our recent stay at the Grand Oasis Cancun was the dream of tropical getaway, designed for total relaxation and the seamless enjoyment of the Caribbean lifestyle. This resort sets a vibrant scene, the true standout feature was the culinary experience. The all-inclusive dining was a true highlight a symphony of flavors where the chefs served up international cuisine ever. Every buffet and specialty restaurant offered a delightful indulgence, earning a resounding "hmm yummy" with every plate. Beyond the dining, the resort excelled in comfort and service; our room was spacious, the variety of on-site activities was great, and the overall maintenance was well-handled. While housekeeping was scheduled for efficiency, servicing the rooms every other day, the quality of attention was always high. Considering the incredible value, the stunning setting, and the memorable dining, I confidently give the Grand Oasis Cancun 4 stars across the board. This resort offers a truly wonderful experience, and without a doubt, I would eagerly choose to come again to fully live that tropical lifestyle.

Murf Makers

I’ve stayed at many all-inclusive resorts, but this was by far the worst experience ever. The entire place is pure chaos and absolutely not suitable for anyone who expects peace, comfort, or even basic respect. Children are running and playing inside the restaurants, throwing food around and disturbing everyone. Parents don’t care, and staff never says a word about it. Having a normal, quiet meal was impossible. The pool area is no better: sunbeds are reserved early in the morning with towels, and then people disappear for hours, while the hotel does nothing about it. As a result, most guests end up without a place to sit. The atmosphere around the pools is honestly disgusting. People are vomiting right next to others, and no staff reacts quickly or keeps any kind of supervision. This should NEVER happen in any resort. At night and early in the morning there is constant noise in the hallways. Doors slamming, people shouting, kids running around… getting a proper night’s sleep just doesn’t exist here. Management does nothing: no supervision, no rules, no control. Everything feels neglected and unorganized. The all-inclusive food and drinks are below average, the staff seems uninterested, and hygiene clearly isn’t a priority. In short: This resort is an absolute no-go. If you expect respect, peace, hygiene, and normal behavior, do NOT book here. I will never return Los padres realmente necesitan enseñar a sus hijos modales básicos y respeto. Un resort no es un parque infantil, y es sorprendente cuántos niños aquí se comportan sin ninguna supervisión ni límites. Una buena educación evitaría la mitad de los problemas que sufren los demás huéspedes

Sara Lo

Was currently there at this resort this last week.. Overall not impressed. This is definitely not a 5 star resort more like a 2 maybe 3. It is in needed of major renovations. The check in process was confusing. This resort is 3 resorts in 1. The part I am staying at is the Grand Oasis. Their check in office was not clearly marked and in fact under renovations so I had to go somewhere else to check in. There was no signs indicating where to go for guests to check in. The lack of direction and information from the staff was not helpful. The building where I'm staying only has two elevators that can barely fit 3 people and that's not including the luggage. Additionally, there is hardly any signs telling you where your room is, I had to ask 3-4 people. Also there were unnecessary steps up had to bring your luggage up and down to get to the elevator. Also the elevator door does not close all the way there is a small gap. The room was also disappointing and in need of major renovations. The furniture and furnishings are really outdated. The sliding door is an issue. The lock needs to be repaired, it looks like its coming apart. Also when it gets windy it rattles. Additionally, you can here everything that goes on outside even during the night. The top of the curtains have rust on them and one is falling apart and the curtains have various marks on them which you don't even know what they are or where they are from. One of the electrical outlet you can practically pull out, you have to be careful when removing any plugged in electronic. The bathroom is ok but in need of upgrade. The toilet flushes but not well. Food at the resort is ok but for a resort like this I was expecting better. The international buffet nothing international about it, very little variety. I have been to a few of the restaurants but not impressed. A couple of my orders they had gotten wrong but I didn't want to bother getting it corrected as you already have to wait to get in. Also, I felt that I was ignored. One of the higher end restaurants, if you can call them that, that I did manage to get into people had their orders taken before mine even though I was there before they were. I had tried opening a beer that was in my fridge but there is no bottle opener. What is the point in giving someone a beer if they cant open it to drink it. Access to the beach was difficult to find. You have to go through the Oasis Club, that is if your brave enough to get through the crowd and if you can even find the steps down to the beach. Also I was looking forward to checking out the casino they had advertise that was available. However, when I asked staff about it, they apparently closed it 3 weeks ago with no apparent plan to reopen it. One of the things that I was looking forward to checking out. Additionally, we had a few rainy days, but there is no indoor activities for people to do which was disappointing. The one thing that I did like was the spa services that I received. They responded quickly and the services themselves were great. Overall, if you don't care about the food and the room and just want to go to a place to soak up the sun then this place is acceptable. But if you want a nice all-inclusive 5 star this not it. The owner/managers of the resort(s) will probably not respond but if they do most likely will be a generic response

Martin W.

Dear all, My experience at this hotel was far below expectations. I already raised my concerns directly at the front desk, but the staff were unhelpful and showed no real customer orientation. To be honest, customer service is practically non-existent. I’m writing this review to help others make an informed decision. If I had known these facts beforehand, I would have chosen a different hotel in the area. Location: The hotel is located somewhere in the middle of the hotel zone. I had a rental car, and parking on-site is free, which is positive. However, without a car, it’s quite inconvenient to get anywhere. Room: The room is old and poorly maintained. That alone would be acceptable — but the real problem is the noise. The walls are paper-thin, and I could hear normal conversations from the neighboring room. Both the connecting door and the main door are not soundproof, so you constantly hear people walking in the hallway. When it’s windy, the doors rattle all night long. I tried to block the noise by placing chairs against the doors, which helped a bit, but not much. Room Service: Housekeeping has no schedule — sometimes they come in the morning, sometimes late in the afternoon. They woke me up several times when I was resting after the beach. The shower gel was not replaced for five days, so I had to use the hard soap provided. The bathroom was also not properly cleaned. If you miss the minibar service, you simply don’t get a refill. I met the minibar staff twice in five days — just to ask for water bottles. Food: The food quality ranges from low to medium. Most of it feels like fast food. Even in the specialty restaurants, the quality doesn’t improve much — and you have to wait up to 50 minutes just to get a table. You’re not allowed to leave and come back, so I literally sat outside the sushi restaurant twice for almost an hour each time. The alternative is to queue up for the buffet do pasta or grab chicken and fries by the pool. Pool & Beach: All pool chairs are always occupied. To get one, you either have to come extremely early or wait a long time. The beachfront has maybe 30 free chairs — always taken. There are more with a fence around them, but those cost extra. The beach and water are beautiful, but that’s thanks to nature, not the hotel. Even the beachfront bars charge extra unless you walk five minutes to another bar inside the property to get the same beer and water. I’m taking the time to share an unfiltered experience. I paid a high price per night, but what I received was absolutely not worth it. Please make your own decision — but I personally cannot recommend this hotel at all.

Elizabeth

I am truly baffled how the Grand Oasis can purport to be a 5-star resort. In fact, I think a 2-3-star rating would be generous. The check-in process was chaotic followed by a very long trek to the room, which necessitated carrying luggage up and down small flights of stairs due to there being no ramps in certain areas. There were two tiny, decrepit elevators for the entire hotel. Wait time for the elevator could be up to 20 minutes. The room was fine – appeared clean, toiletries in the bathroom, but fridge was not stocked well (two bottles of water, two diet cokes and a bottle of beer – random). The sliding glass door would not open so unable to use the balcony. Housekeeping was bad – room not cleaned very well, if at all, fridge not restocked. In fact, I had to go on a mission in search of diet coke. Admitting defeat, I finally walked across the street to the Pharmacia and bought some. Most disappointing, the food was bad – options and quality – however, the service was attentive and the staff very friendly. The coffee/ice cream shop was the star of the show – very good lattes. In fact, I pretty much lived off lattes and ice cream the entire week I was there. One night I did attempt to dine at one of the restaurants (Mexican) hoping it would be better; however, after sitting there for 30 minutes being completely ignored, I left and headed to the trusty coffee shop for a latte and ice cream. The pool area was nice, but very crowded without enough loungers. Bottom-line, I was actually happy to checkout and leave at the end of the week and would highly recommend you take a hard pass on this one, regardless of perceived monetary value – not worth it.