Grand Oasis Cancun

LT

I would strongly caution anyone considering staying at Grand Oasis Cancun. My experience there was extremely concerning and ended up affecting my health. About three days into my stay, I started feeling very sick. When I returned home, I was diagnosed with mold poisoning. The room had a very strong mildew smell the entire time we were there, which should have been a major warning sign. The air felt damp and musty and it seemed like there were serious moisture issues in the room. During my stay, mold actually started growing on my personal belongings. My toothbrush and even a hat I brought with me developed visible mold, which was shocking. Even after returning home and washing my clothes and belongings multiple times, many of them still smell like mildew. Even my hair held onto the smell after leaving the hotel and washing it. The cleanliness of the room was unacceptable. The sheets and towels that were supposed to be “clean” had multiple orange and black stains on them. It made the entire room feel unsanitary. Housekeeping was also terrible. We requested housekeeping multiple times in one day and no one ever came. It was extremely frustrating to be staying in a room that already smelled like mildew and not even be able to get basic cleaning service. The food at the resort was also very disappointing. The quality was poor and it did not seem fresh. Overall this was a very upsetting experience. No one should have to worry about their health or sanitation when they are on vacation. Between the strong mildew smell, mold growing on personal items, stained linens, poor housekeeping, and bad food, I would not recommend staying here. I hope the hotel seriously addresses these issues because the conditions we experienced did not feel safe or sanitary.

Shae Lune

Staff – There were a few great staff members who definitely made the experience fun, but overall, most seemed pretty unhappy and unwilling to go the extra mile. For example, we had a mojito and wanted to switch drinks, but they wouldn’t even rinse the cup out for us. There were also many times when only one person was working the bar, which made the drink lines extremely long. Beach – The beach is really beautiful. More loungers would always be a bonus. They have a beach volleyball court, and the staff organize games with a ball and referee, which was a lot of fun. I also saw them set up a few other activities, and there is a daily schedule posted. Grounds – The resort is massive and honestly feels like a maze. We had a hard time finding our room, and every staff member we asked seemed to send us in a different direction. Many also weren’t able to speak English, which made it more confusing. A clearer, more detailed map of the resort would really help. Food – The buffet wasn’t bad, but it was pretty much the same options every day. The à la carte restaurants were nearly impossible to book. We managed to get into the steakhouse at the end of the trip, but everything else was fully booked. We also tried walking up to some restaurants and were told we needed a reservation, but when we checked with the concierge, they said those same restaurants were walk-in only. It was very inconsistent. Alcohol – The alcohol selection is very budget-friendly. Drinks are only available from 11 a.m. to 11 p.m. There were no espresso martinis or classic martini-style cocktails — mostly sugary drinks like mojitos, tequila sunrises, Bahama Mamas, Miami Vices, and piña coladas. Not every bar has a blender, and some only use it until 6 p.m. I do wish they had a nightclub. The entertainment seemed heavily catered toward South American guests, which is totally fine, but something to keep in mind if you’re looking for more American-style music. Overall – By the end of the trip, we figured out how to make the most of it. It’s definitely not terrible, but there are clear areas for improvement. If I found it at a very cheap price, I’d consider going again, but I probably wouldn’t pay more than $1,200 CAD.

AJ M

I would like to add to my previous review that both my fiance and my credit card information was stolen while on this trip. Talk about adding insult to injury. To begin with, this hotel was selected for us as a part of a package so it was not necessarily our first choice. Upon arrival, we were given a blue wristband and we did not have the experience or the knowledge to understand the limits of this wristband when we heard all-inclusive we thought it meant all-inclusive. We were wrong. A few days later we were able to upgrade our wristband which was $50 a day per person and due to a scheduling issue we had to pay for an extra day that we were not going to be there and they would not give that money back. Once we upgraded The wristband things were better. However, the staff there all seem pretty miserable and to be honest I saw this already in a review and we went anyway so I guess you could say we knew better. There was some good stuff there like this swim up bar bartender. He was very nice. We did pay extra for a romantic Valentine's Day dinner that was pretty bad and all of their house alcohol is terrible. For a good tip a bartender may be able to slip you something a little better, but don't count on it. I didn't hate this trip. I actually got engaged on this trip so not a total loss but I will not be back.

Joan Clifford

AWFUL 😔😞 Terrible service! Gross 🤢 food! Spent a week there hungry every day! I will never go back! I wanted to add details about my trip. it was supposed to be quiet time for my husband and I. our shower never worked it was hot or it was cold the bathroom door didn't shut there was a leak in the bathroom that dripped we did call maintenance they fixed the drip and the bathroom door but the shower was always hot or cold never in between. we were there for an all-inclusive, there were a couple of restaurants we had to pay for to enjoy that weren't included. one was the ice cream shop gelato and me we were literally asked to leave because our arm wristband wasn't the right color, when we checked in we were told we could pay for it and we intended to pay for it but the girl in there rudely told us she was not going to serve us. completely humiliating and embarrassing. we went down to the concierge service and talked to Diego He did give us a different color wristband and told the ice cream shop girl to serve us. but the damage and the embarrassment was already done. we were also kicked out of a restaurant because my husband was wearing a tank top which was disgusting since there are women in there wearing bikinis with their boobs and butts hanging out. we participated in the pitch to buy into a vacation for there. truly glad we did not sign up. we basically did it so that we could go see the Mayan temple at a cheaper price. which to be honest it wasn't a cheaper price because when we got on the bus we had to pay another $40. each. I feel like it was all a scam to take as much money from us as possible. Don't get me wrong I was there to spend money and had money to spend but to be cheated and robbed was not part of my deal. on top of all the hardships inside the hotel ,restaurants and ice cream shops . The day we spent on the beach we watched and witnessed somebody drowned and die. Also not a good time.

Russell Baker

We have just arrived home after spending a splendid week at the grand oasis. Take absolutely zero notice of previous bad reviews because they are nonsense. On arrival we were greeted and escorted to check in. It was very quick checking in and we were directed to our rooms which was a long walk as this hotel is a vast complex it's not just a hotel and restaurant. Our room was on the 6th floor and we had an ocean View which was lovely. The room itself was clean and although it wasn't huge it was easily large enough for two people especially due to the fact that there is so much entertainment within the complex there is no need to spend any time in the room other than what you would normally do in a bedroom. The elevators are very entertaining as they have a mind of their own but you do get to your correct floor eventually. Our room was refreshed daily however the only minus point was coffee not replaced but if you ask that reception they would supply coffee or slip a cleaner $1 and you can have coffee. Coffee machine work lovely and also an ironing board and iron were supplied. The air conditioning works extremely well and is quiet. If there is more than one person staying allow the toilet 10 minutes to fill up with water otherwise it doesn't flush. We had the all-inclusive blue band which is standard and doesn't allow you entry to gourmet restaurants we knew this in advance however if you want to upgrade it is very simple to do so but everybody we spoke to who had upgraded commented that it wasn't worth the upgrade as the buffet restaurant included with the blue band was suitable. We dying in the Tatish buffet restaurant regularly and found the food very varied and of a good standard for such a high turnover of customers. Some of the food in the restaurant isn't always hot but what can you expect when they're feeding 500 covers per hour. The whole complex is very well run and all and I repeat all of the staff whatever their job is were extremely friendly very helpful and always available for any advice. This complex caters for all ages from one week old to 188 years old. Basically if you don't like the entertainment in one part of the hotel go somewhere else in the hotel. The grand oasis is located directly on the beach which is of top quality and there is always lifeguards on duty as the Caribbean Sea can be a little choppy. Smoking is permitted within the hotel we just recommend if you are a smoker be polite and respectful of those who aren't. There are quite a lot of birds on this site which include beautiful peacocks and pea hens doves and white ibis be mindful of the fact that if you do use the outside dining these birds are likely to jump on the table and eat your food from your hand you only have to wave them away and they are gone. Everywhere you walk within this massive complex there is somewhere to eat and a bar even in the swimming pool you can get a drink while you are swimming. So in summary from a couple that have had many holidays in many different countries and hotels this is one of the very best we have ever been to. We would be delighted to return however the only reason we won't is because we live in England and Cancun is halfway around the world for us. This is true and honest review from very satisfied customers.