Overview
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-styl...
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style entertainment at the onsite casino, you can experience something new every step of the way. Relax in comfortable accommodation, delight in choosing from a tantalising array of restaurants, or get in the swing at the nearby 9-hole golf course. A world of wonders awaits your arrival at the magnificent Grand Oasis Cancun.
How far is the nearest beach?
Grand Oasis Cancun is located next to the beach.
Distance from resort centre
There are a range of shops, bars and restaurants close to Grand Oasis Cancun.
Distance from the airport
Cancun International Airport is approximately 16km away from Grand Oasis Cancun.
![Pools]( "Swimming Pool")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
Facilities
- Swimming pools
- Restaurants
- Bars
- Beach clubs
- Adults-only zones (including restaurants, bars, beach clubs and a 24-hour casino)
- Gym
- Spa (adults-only)
- Kids club
- Tennis and multipurpose court
- Beach and pool volleyball
- Beach soccer
- Tightrope
- Archery
- Yoga
- Pilates
- Zumba
- Aqua aerobics
- Pool contests
- Mega Jenga
- Live DJ sessions
- Evening entertainment (including live music, themed parties, and live shows in the Atrium and Oasis Arena)
- Adults-only entertainment
- Beauty parlour (adults-only, local charge)
- Boutique (local charge)
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
Grand Oasis Cancun is an all-inclusive resort. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
3.6
Google reviews (18889)
Akia Alexander
I recently stayed at the Grand Oasis Cancun, and it was by far the worst all-inclusive resort I have ever visited. From the misleading room photos to the poor quality of food and lackluster service, this resort fell short in every aspect.
• Rooms: The rooms were nothing like the pictures. They were outdated, with stained patio curtains, cigarette-burned patio chairs, and a bathroom that desperately needed resurfacing. Our toilet ran nonstop from the moment we checked in.
• Housekeeping: Upon arrival at 3 PM, our room wasn’t cleaned. We had to request housekeeping via the app, which makes no sense. The following day, despite leaving the room from noon to 5 PM, it still wasn’t cleaned until I asked a staff member directly. Even then, I had to oversee the process to ensure the bathroom was properly cleaned. There was no running water used to clean tubs or sinks, just a quick wipe-down, which is concerning. Shower shoes are a must here.
• Food and Restaurants: The food was terrible across the resort. While there are several restaurants on the property, you often have to pay extra for better dining options. We found ourselves leaving the resort to find decent meals. The Bahia Steakhouse was the one redeeming experience, offering good food and service.
• Amenities and App: The resort app barely works, and cell service is poor, making it difficult to contact loved ones. Many restaurants require walking outside, which can be inconvenient.
This resort needs a significant upgrade. After speaking with other guests, it’s clear that I’m not alone in my dissatisfaction. I wouldn’t recommend this resort to anyone. Save your money and avoid the disappointment.
If I could give zero stars, I would.
XAVER
I recently stayed at the Grand Oasis in Mexico and had an overall good experience. The entertainment was excellent—there’s always something fun happening, and it’s perfect for those looking for lively activities. The service was also very good; the staff was attentive and friendly.
However, the food was fairly average and could use some improvement in terms of variety and quality. Similarly, the rooms were just okay, lacking the level of comfort and modernity I was hoping for.
That said, the positive aspects of my stay definitely outweighed the negatives. If you’re looking for a vibrant atmosphere and great service, it’s a solid choice!
soroush zolfaghari
This hotel is very huge. Clean and well maintained. Location and amenities are awesome. Variety of food options and restaurants.
They found creative ways to charge you extra:
They charge extra tax on the rooms 70 US$ for a week.
Also the safe is not usable by default and you need to pay 8$ per day.
The elevator on my building stopped working today and it is a challenge walking down or up the stairs 5 or 6 floors.
Blankets were not provided and we had to use the bedsheets as blankets. (Weather is very nice so we could survive)
Robert Xu
DO NOT BOOK THIS HOTEL!
This was an incredibly disappointing experience, and I’m genuinely shocked that this hotel maintains a 5-star rating. While the beachfront location and property aesthetics may seem appealing, the negatives completely overshadow any positives.
Rooms: The rooms were in deplorable condition, with mold on surfaces and a pervasive mildew smell. To make matters worse, we even found cockroaches in our room. We had booked a room with two beds for our family of four (including two kids), but only one bed was provided. Despite repeated calls and trips to the front desk, it wasn’t until 12:30 AM that a small extra bed was finally delivered. At one point, we were told, “If you don’t have an extra bed, that means we don’t have any available.” This level of disorganization is unacceptable.
Staff: While some staff members were friendly, the overall service was chaotic and unresponsive. Housekeeping frequently directed us to contact the front desk for basic services like towels, yet calls to the front desk went unanswered, and requested items were rarely delivered.
Food & Amenities: The hotel advertises itself as all-inclusive, but this is misleading. Access to many restaurants requires an upgrade to a “black wristband,” and reservations must be made via an app that was rarely functional. In reality, most restaurants on-site require additional payment, leaving only some international buffet options for guests with standard packages.
Entertainment & App: The entertainment was poorly organized and underwhelming. Staff repeatedly told us to use the hotel’s app for reservations and schedules, but the app was unreliable and often inaccessible due to non-functional Wi-Fi in our building. Even when accessed in the main building, the app provided inaccurate information about entertainment and restaurant hours.
Overall: This hotel is a complete disappointment. Between the poor room conditions, unresponsive service, horrible food, and false advertising, it felt like a total scam. I would not recommend this hotel to anyone. Save yourself the frustration and book elsewhere.
andre londoño
Grand oasis cancun is the worst resort I have ever been to. They don't give you good advice from the start, they just want to sell you the time share, they only focus on that and on telling you that with the blue bracelet you won't have the best privileges.
The facilities are very low quality, what this resort needs the most is cleanliness because the pool areas need a good pressure washer. Some of the restaurants are OK but the buffets are horrible, the smell is old and the lack of hygiene is horrible. I saw one of the employees putting her hands to stir the salads and hams without gloves or tongs.
The rooms and bathrooms made me want to go back home. In the bathroom of the room you could see mold on the edges of the bathtub and the cracks in the wall.
In general I think that the resort needs better management and more employees because some of its employees seemed to work reluctantly and their faces were not the most friendly.
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