Sunscape Sabor Cozumel

Ryan Albers

This value priced property has an amazing beach, wonderful pool and a very nice staff. It is a smaller resort, you will see the same staff and guests each day. The staff will learn your name and you will know their names. It was really great. Raul, the activities guy was super nice and fun. Breakfast and lunch are mainly buffets with menu ordering for dinner. Food was as expected for a value priced resort but lacked variety after a few days. For the money, it was a great resort. We will be heading back.

Michael

1/5 Wouldn't recommend this Resort. CONS -Not enough beach chairs, Constant fight -Long wait times to get seating at restaurants, Ordering at the restaurants took forever. -No constant buffet. Many times they ran out of some items on the menu. -Food preparation cleanliness was not acceptable. multiple times found egg shells in the eggs, avocado peels in the guacamole and found a hair in one dish aswell. -Overall cleanliness of the resort was subpar -The taxi service they offer off the resort is a tourist trap. Beware of the ridiculous pricing they will charge you as a tourist. Got the real pricing from a local also staying at the resort -One room bottle service staff was caught excessively spraying my cologne's in the air. Must have sprayed over 20 times. I was in the washroom at the time and they didn't know I was still in the room. Heard them also opening drawers as well. Extremely concerning. Ended up keeping everything in my suitcase after that incident PLUS Beautiful Beach Excellent Gym Staff was pleasant Would not recommend going to this resort at all.

Belinda Coffman

Bed next toward ocean uncomfortable. It squeaks and springs are felt when trying to sleep. Reported to management 4 times. Finally fixed squeaks. Our flight g t was canceled to Dallas because of weather and they wanted to charge us $ 320 something for another night. We booked another hotel for the One night and out that amount plus dinner . Same food every day. One restaurant only for breakfast and lunch. 2 restaurant s for dinner. No changeover menus. This was of all the 6 times that we have been to Cozumel to all inclusive the least amount of food options. We did have a better view from our room of the ocean than any of the others. We were in room 2821 from January 6 -10, 2025.

Carley Jasso

I found this resort while looking for a wedding venue. Everything I saw online was amazing.. until we arrived. I spent a year planning a wedding here and cancelled it within 24 hrs of arrival and went somewhere else (The new place ended up saving our wedding). The resort is not well kept, there were flies everywhere, waiters at the dine in place and bar were rude, room service was spotty and the room was unkept - super dirty behind the toilet, AC's in some of the rooms were leaking so bad we had to pile towels, some room keys wouldn't work, even after maintenance did everything they could, there were FLIES EVERYWHERE and all over the food. The cold food and bread were not kept in containers so I don't recommend eating. As far as weddings go, they were cheesy and it looked like the resort rushed set up. There is zero privacy and no places to take pictures after the ceremony (where there aren't other guests). We also paid for the bonfire and noticed they use TREATED WOOD in the fire. So no one could even make use of the bonfire I paid almost 400 dollars for. After the bonfire one of the bartenders asked "whose the man with the wallet" to some of my guests and said "our waiters have been working hard and need a tip" even though several guests did tip!! My friend went to complain and another guest heard the bartender say "F*** that guy". DO NOT BUY FROM THE VENDERS they bring in. I bought a cute ring thinking it was a reliable seller since this is a Hyatt right??? well it was dark and I didn't notice the stone wasn't even set all the way in, I paid $200 for it and found one at the airport exactly the same for $50. Absolutely the worst experience I've ever had at an all inclusive. All of the 38 guests I invited for the wedding stayed and had complaints. Some waited for three hours past their original check ins to get a room, and then find out they hadn't even cleaned it yet and the tile on the ground was broken. They had a daughter who was crawling. Find another place to go if you're looking for clean, reliable, good food, and nice people.

Natllely M.

This resort needs major renovations. The rooms have layers of patchwork and a disgusting sewer smell, I was gagging by the third day. “All inclusive” is a let down. Buffet is prison food and there are bees all over the food, poor service. Waiters may or may not show up. They serve pasta, rice, potatoes and chicken or stews. Alcohol is bottom shelf gross. Pool is slippery. Kids slide has mold. There are poop flies and other bugs in the rooms, no kind of repellents on site. Furniture is broken, fridge did not work, coffee is sour. Please save your money and use it elsewhere.