Oz Incekum Beach Resort

Anna

My vacation at Oz Resort Incekum in Turkey was the best holiday of my life! We were 31.08-05.09 However, the cleanliness of the rooms needs improvement. The staff were friendly, the food was delicious, and I would gladly come back. They just need to improve the room standards, as there was some dust on the bathroom products.

Robert Zielonka

Incredible place with everything around. There are two beaches, one better for snorkelling and observing the marine life. The pool is amazing, big enough with shallow areas for kids and a bit colder water than the sea. The food is great, each evening different type of cuisine. Rooms very comfortable and clean, friendly stuff, air conditioning working well.

Magdalena Głos

Thank You for amazing stay in October. That was the second time we've visited this hotel. Especially many thanks for Seyfettin for seeing guest's needs and taking into account their well-being and comfort. See You again with the same smile on our faces!

Petr Brezina

I want to recommend this hotel. Unbeatable value for money. The hotel does a honest effort to make your stay memorable. Lot of extras. Generous evening programs. Wonderful food. Great staff. We will come back.

AD Quadrum R

### Overbooked, Moldy Rooms, and Poor Service – Avoid This Hotel ### Disappointing Stay at OZ Hotel Incekum – Not as Advertised #Check-in Experience We arrived late at night, around midnight, and were told at reception that the hotel was overbooked and no rooms were available, even though we had reserved and paid in advance for a superior double room (as shown in their pictures). After insisting, especially since we were traveling with a small child, they eventually offered us a room in an annex building at the edge of the property. Unfortunately, this room looked nothing like the advertised ones — it had wooden floors, a strong moldy smell, and overall felt completely different from what we booked. We refused to stay there and returned to reception. The staff member on duty seemed annoyed at being disturbed and said we had to wait for the manager. After several requests and even giving a tip, the manager finally agreed to arrange another room, but we had to wait another hour for it to be cleaned. #Room Conditions By 1:00 AM we were given a room on the ground floor/basement level, centrally located in the complex. While closer to the style advertised online, the room was still heavily worn, with outdated finishes, poor ventilation, and visible mold in the bathroom. The cleaning was superficial, and despite asking for a deeper cleaning, we were told the housekeeping staff was gone for the night. The next day the cleaning was improved slightly, but traces of dampness, broken items, and musty smells remained throughout our stay. The bed was uncomfortable, old, and lumpy; the pillows were worn and retained heat. We requested replacements but none were available. Air conditioning was poorly positioned directly above the bed, making it impossible to use at night. Under the bed, we found dust, spider webs, and general dirt, which had clearly not been addressed in a long time. Mosquito screens were not properly sealed, so insects often got inside. On top of that, the noise isolation was very poor, making the nights quite restless. # Food & Restaurant The food was repetitive and of average quality, far from the standard expected for this category of hotel. The restaurant itself was extremely hot, with only a small area offering air conditioning — the rest of the space was uncomfortable to dine in. Service was inconsistent; waiters often expected tips in order to serve you, and even when given, this “favor” did not carry over to the next meal. #Beach & Facilities The beach area was small, crowded, and poorly arranged, with sunbeds placed directly next to one another, leaving no sense of privacy or comfort. The overall hotel environment appeared unkempt and not well maintained. # Positive Aspects On a brighter note, the snack bars and the café "Chez Lavinia" were pleasant, with friendly staff and better service compared to the main restaurant. We found ourselves spending more time there as it felt more relaxed and welcoming. #Overall Impression Despite a few positive points, our experience at OZ Hotel Incekum was overwhelmingly disappointing. The issues with overbooking, the poor state of the rooms, lack of cleanliness, uncomfortable sleeping conditions, repetitive food, and generally neglected facilities overshadowed our holiday. Unfortunately, we cannot recommend this hotel, especially for families traveling with children or anyone expecting a comfortable and relaxing stay.