The Manhattan at Times Square Hotel

Andrew Clarke

The location is perfect for a trip to Times Square and/or Broadway. The staff were incredibly friendly and willing to accommodate. When we first arrived our shower handle fell off. The show also leaked out of the bottom of the door and had smelled moldy. The TV did not work nor did the blackout curtain. The location of this hotel is very nice, and the staff was very generous with holding our luggage while we explored the City even after check out. The parking was very accommodating as well. Overall the rooms need a lot of renovation. The staff seem to be trying their best but I have absolutely had much better stays.

pereyra37

We stayed here for a week and I don’t usually leave reviews but here are my thoughts: Good things: Location. The location is genuinely excellent, right in the middle of everything, within walking distance or a short subway ride from anywhere you want to go. Was very simple getting to and from the airport as well. Price. We got a package deal and it was relatively cheap. Bad things: The rooms. VERY dated. Which wouldn’t necessarily be a bad thing but they really weren’t great. Our mattress in the first room was broken as was our heater. When we complained there was a line of customers with similar issues - there always seemed to be people complaining in the lobby. Unclean. There were many stains in our room, concerningly one in particular looked like blood. Hair everywhere which was also a bit gross. Cleaners only showed up some days and didn’t do a very good job when they did. Hallways also very dirty. Amenities. Barely any seats in the lobby so a lot of people sat on the floor - breakfast was very rudimentary. No bar or anything like that. Rude staff. Unfair to say they all were because a couple were very friendly. However, some looked like they couldn’t be bothered when you asked them a question even if it was just a simple “what time is checkout?” Sort of thing. Tipping. Rudest staff member effectively refused to put our bags in storage until we tipped him. Didn’t even say hi or good morning either, just asked straight away for money. I appreciate tipping culture in the US is different but even so this was especially rude. Thin walls. You can hear people in the other rooms and hallway very clearly - not great. DON’T GET CAUGHT OUT BY PICS OF RENOVATED ROOMS ON THE SITE. BARELY ANY OF THEM LOOK LIKE THIS. It is in the process of getting renovated so assume it will be a lot better, but in the meantime I would avoid. Price can seem enticing but spend some more and go to somewhere nicer.

Heather Chaney

BED BUGS! Do not stay here!!!!! The images on the website are not reflective of the actual state of the run down rooms. My first room had no thermostat….just a place on the wall where one used to be. The room smelled of old moldy carpet. Also, the shower floor was flooded under the liner which made it impossible to stand up while showering (Imagine standing on a water bed). So the next night I moved rooms to a room on the 8th floor which seemingly was better (had a thermostat and usable shower). Woke up the next morning to see bed bugs on a bed pillow. Checked out ASAP. While staff were helpful, they didn’t seem surprised/alarmed about any of these issues as if they are constant complaints they deal with. Yes the location is good but you are better off commuting/riding the subway in if you are wanting to save money on a room. This hotel deserves 0 stars. Don’t be fooled by the website.

Naija Brooks

I would HIGHLY RECOMMEND YOU NOT STAY HERE. Room was like a stay in the 1900s, trash under the dresser, tub brown, room smells like roach spray. The entire place needs to be renovated. My first time being disappointed by a hotel stay. Not to mention you have to pay to use a microwave?! Don’t stay here! If I could give 0 stars I would 1 is being generous! I slept with my clothes on because God knows the last time those sheets were changed. I was better off sleeping on the floor because the mattress was hard as concrete. I was extremely disgusted and unhappy! And for the price I paid I should’ve gotten a top notch room and service. I knew I was doomed when I hit the old hallway from the loud elevator. Thank God I was able to get my money back. The staff was extremely helpful at the desk but I WILL NEVER IN MY LIFE STAY HERE AGAIN.

Avery Goldsmith

If I could give it 0 stars, I would. But since I can't, I give it... a 1. This was the worst hotel experience I have ever witnessed in my entire life. Where should I start... Don't be fooled by the photos on their websites and secondary sites. All the nice looking rooms are their "renovated rooms", while the other (dirty) ones are the "standard rooms". The price and website does not reflect the difference between the 2. I assumed my $200/night room would be the "nice" room, but boy was I wrong! This was the most disgusting room I had ever seen. I was genuinely surprised the room did not have bed bugs (see photos). When we complained about the room/price, they moved us into a "renovated room" with fuss. The "renovated room" (look how it's always in quotations) was not finished. There was no hot water the last night of our stay, no working smoke detectors, no AC, no working thermostat, no working phone to the front desk, and a window that opens fully with no screen located on the 19th floor. With that aside, during our stay, we were not made aware of the fact that construction was happening on the floor above us from 6am-6pm Mon-Sat. We don't mind construction, but would've LOVED a warning! On the same topic of noise, the neighboring room had a screaming match one night, and since our room phone didn't work, I called the front desk on my personal phone 5 times with no answer. That is absurd. Also, don't be fooled by the "complimentary breakfast" that is offered. The "breakfast" only consists of plain black coffee with cream/sugar and a croissant/muffin. That's it. Definitely not the typical breakfast you expect from a hotel. When these complaints were brought up to staff, we were laughed at and made fun of until we threatened to switch hotels. Your stay here will be nothing but unpleasant. Think twice about staying here.